This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Honda Odyssey. The contact took the vehicle to the dealer for a recall repair; however, the passenger side air bag indicator illuminated. When the front passenger seat was occupied, the sensor indicated that the air bag was off. The dealer was notified by phone, but did not provide the contact any feedback. The failure mileage was 167,000.
Takata recall. We received a safety recall notice from Honda in June 2016 regarding a problem with our passenger frontal airbag inflator. The notice said Honda would replace the airbag inflator free of charge. The NHTSA recall number is 16V-344. Beginning on July 7, 2016, I tried several times to call my local Honda dealer (ourisman Honda in bethesda, md) to schedule an appointment for the replacement. However, they have refused to call me back to schedule an appointment. I called american Honda's customer service number to file a complaint and no one called me back. Both american Honda and their dealer (ourisman Honda) have failed to remedy this defect within 60 days of the date that I first contacted the dealer for a repair appointment (July 7, 2016).
The contact owns a 2004 Honda Odyssey. The contact stated that the SRS warning indicator illuminated. The contact received notification of NHTSA campaign numbers: 16V344000, 15V320000, 15V045000 (air bags) and 12V573000 (electrical system). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 148,000. Parts distribution disconnect. Updated 11/01/16 updated 11/02/16/
The contact owns a 2004 Honda Odyssey. The contact received notification of NHTSA campaign number: 16V3440000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and opened a case on the contact's behalf. The contact had not experienced a failure. Parts distribution disconnect.
After I bring my car to dealer they fix the SRS control unit recall, then the SRS light always on then they tell me need to pay for the part opds unit will not initialize. Why I have to pay for opds part before my car never have that happen.
- Longmont, CO, USA
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Takata recall. The contact owns a 2004 Honda Odyssey. While driving 35 mph, the vehicle crashed into the curb. The front driver side air bag deployed. The contact was not injured and a police report was not filed. The contact was able to drive the vehicle away from the crash. The vehicle was not repaired. The vehicle was included in NHTSA campaign number: 15V045000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the manufacturer was made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.
Takata recall. The contact owns a 2004 Honda Odyssey. The contact received notification of NHTSA campaign number: 16V344000 (air bags). However, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2004 Honda Odyssey. The contact stated that the SRS warning light illuminated. The contact later received notification of NHTSA campaign numbers: 16V344000 (air bags) and 15V045000 (air bags). Upon taking the vehicle to the dealer to schedule the recall repair, the technician indicated that the front passenger side seat belt would need to be replaced before the recall repair could be performed. The vehicle was not repaired. The failure mileage was not available. Parts distribution disconnect.
The contact owns a 2004 Honda Odyssey. The contact received notification of NHTSA campaign number: 15V045000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
This is about trying to get our recall fixed at hennessy Honda in woodstock ga. They are not fixing the recall unless it's within 10-3 M-F and this is the only place within 40 minutes. Here what happened: I recently received a recall notice about my airbags. I live in Cherokee Georgia and just called my local dealer who I've had great experiences with with previous recalls and getting it fixed on the weekend. When I called this time they told us that they couldn't look up the recall on their computer and that they don't do recalls on the weekend. After we explained our working schedule isn't condusive for any weekdays and that they fixed it last time. He said there is absolutely no way to fix the recall on the weekend and if they we don't like it go somewhere else. I've never had anyone tell anyone that "many people have jobs and kids and if you can't get here then that's your bad parenting." All we want to do is get a recall for a defective product, not call someone and be insulted.
I've been a loyal Honda customer for 20 years but will never purchase a vehicle again from hennessey Honda. We received a recall saying my airbags can arbitrarily deploy. With 2 little children, this is disturbing to me. I call Saturday morning right after I get notice (hennessey Honda) I'm told to call Monday through Friday and no one can help me on the weekend. I state that I work and that is difficult to do and don't they a service center open on the weekends to fix it and she said no. I reiterate that someone needs to inform me if the replacement part is available and there's a defective potentially harmful airbag in my car. That's when things take a turn for the worse. Ed miller gets on the phone from the service center and says they refuse to fix it on the weekend. I state I work and have 2 small children in which I'm concerned about their safety and that my job is not flexible and I can't take off, can't they please fix it on the weekend. We are about to take a long trip too! he rudely and condensendingly says a lot of our clients have kids and jobs and are still able to do it during the week, if you can't then to find another delarship (the next is over an hour away) I say in tears at this point, can I please speak to your manager. He proceeds to lie and say have absoultely no manager. I question the validity of that and he reiterates they have no service manager and no dealership manager. I've honestly never been treated so bad by someone in my entire life. I don't even know what to say, I'm honestly in shock, I don't know what's wrong with this guy but that was the meanest I've ever been treated. We brought a brand new SUV from this dealership a year ago and always use them for service. To talk to anyone like that is so awful. They are refusing to fix it during hours I'm not at work, doesnt that violate some safety laws"???"
The contact owns a 2004 Honda Odyssey. The contact received notification of NHTSA campaign number: 15V045000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2004 Honda Odyssey. The contact received notification of NHTSA campaign number: 15V045000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I received a second recall notice from Honda last March stating that the second part for airbag recall would be ready in summer 2015. I called a dealer a few times to see the part was available. They said that it was not available. It is almost a year since honday notified me of the recall. I cannot believe why the part is not available by now.
The contact owns a 2004 Honda Odyssey. While backing into the driveway, the vehicle made an abnormal noise and accelerated backwards. The contact shifted into drive and the vehicle continued to accelerate. The contact attempted to engage the brakes; however, the brakes failed and the vehicle crashed into a parked vehicle. The air bags deployed and caught fire. The contact suffered injuries to the hands and eyes, which required medical attention. The vehicle was towed to the dealer, but was not repaired. A police report was filed. The manufacturer was made aware of the failure. The approximate failure mileage was 70,000.
The contact owns a 2004 Honda Odyssey. The contact received notification of NHTSA campaign number: 15V045000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2004 Honda Odyssey. The contact stated that the vehicle was taken to a dealer for seat belt repairs. After the repairs, the air bag warning indicator illuminated continuously. The vehicle was taken to a dealer where it was diagnosed that the SRS module needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 102,000. Updated 04/22/16
The contact owns a 2004 Honda Odyssey. The contact stated that while driving at various speeds, the air bag warning light illuminated. The contact received notification of NHTSA campaign number: 15V045000 (air bags) however, the part for the recall was not available. The manufacturer was not notified of the failure. The failure mileage and VIN were unknown.
The contact owns a 2004 Honda Odyssey. The contact received notification of NHTSA campaign number: 15V045000 (air bags) however, the part to do the repairs was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Carbondale, IL, USA