Sliding door would fail to close. Halfway closed, it would ding, report a fault and freeze there. Not great when it's -20F outside with a newborn siting there. Each time it would happen, exterior door handle would go completely limp, like the cable was no longer under any tension. Took THREE trips to the Honda dealer saying they couldn't reproduce the issue despite my providing a video.
On the last visit, it happened as I dropped it off and I asked them to leave it there until it could be looked at. They still ended up saying it couldn't be reproduced, and I asked (politely) for them to have a mechanic take the door panel off and just check. They found a damaged cable and replaced it. A few months later, a recall was put up regarding the sliding door and I took it back to get the other side looked at.
A D V E R T I S E M E N T S
Sliding door would fail to close. Halfway closed, it would ding, report a fault and freeze there. Not great when it's -20F outside with a newborn siting there. Each time it would happen, exterior door handle would go completely limp, like the cable was no longer under any tension. Took THREE trips to the Honda dealer saying they couldn't reproduce the issue despite my providing a video.
On the last visit, it happened as I dropped it off and I asked them to leave it there until it could be looked at. They still ended up saying it couldn't be reproduced, and I asked (politely) for them to have a mechanic take the door panel off and just check. They found a damaged cable and replaced it. A few months later, a recall was put up regarding the sliding door and I took it back to get the other side looked at.
Not a good start for a new vehicle.
- Scott E., Minneapolis, MN, US