CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,469 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I went to start my car this morning and it would not start. I asked a neighbor for a jump and when I got the car on I shifted into reverse and it shut off. I again jumped it and lights on my dash kept saying service transmission. And all the dash lights went out. I then tried to again put it in gear and the parking break light came on although on the actual light switch it was not illuminated. I tried to take my child to school and was unable to due to the car would drive and then shut off again. I've had this car for less than 2 months from the dealership and seems that my type of vehicle has a recall just not for my specific VIN
After recall campaign V69 to update transmission control software issues, vehicle will no longer stay in gear, will stall randomly at speed, and will require vehicle to be restarted in order to put vehicle back into drive again. Recall campaign was performed fewer than 1000 miles ago and 2 weeks ago. Dealership and Jeep have no fix. Vehicle is unsafe, unreliable, and was towed in for service on the transmission for the third time in 12 months.
This is my 2nd complaint since the transmission issue on 8/6/19 (tracking #11242090). I have not received an update regarding that issue. I followed up with the manufacturer who informed me that my VIN was not associated with the recall. On 8/7/19, I had the dealer perform a diagnostic test and they found that my SUV required a software update on the transmission and powertrain. The same recall affecting the 3.2L but not issued to my VIN. On 9/8/19, my SUV began surging multiple times when I was in idle at city stoplights and died when in shifted into park three times within an hour. The only indication of an issue on my dashboard was the battery light that came on once the car died. The dash and radio continued to perform fine but the engine shut off with the key still in the ignition. I had the battery tested on 8/06/19 along with the alternator and terminals and they were at 100%. the battery was new when purchased 11/2018. I'd like to resolve this issue in order to feel safe driving this vehicle. I can provide further documentation from the dealer bayside Chrysler Dodge Jeep Ram 10535 automall parkway, D'iberville, ms 39540 or it can be requested from them directly.
I have a 2014 Jeep Cherokee latitude and today all of the lights were on on my shifter, it also was propelling it self forward while I had the break down it did three times while in the middle of the highway. Yesterday I submitted a different complaint about the power train acting up. Today the power train began to act up again while in the highway. It wasn't shifting and felt as if it was driving in neutral but at a very low speed while the RPM moved up and the speed didn't move at all. This is a serious safety concern especially considering that I am not the only one having issues.
When driving the gears do not shift properly and twice already as driving on the city roads the shifter dropped down and wasn't shifting at all or catching speed
- Willimantic, CT, USA
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While shifting into any gear or just while driving along the road the service shifter warning light will beep and show on the screen panel. Very scary and annoying. The warning will show and stay on at times all while blocking the speed display. This happens while the car is stationary as well as when your driving. Most of the time it's when your changing gears. But here recently it happens also while driving with no gears being shifted at the time. The display will get stuck on that warning and you can't see anything else.
Service transmission light came on while driving and lost power to the engine. Could not accelerate. Had to pull the car off the road. Will not reset itself. The car is undriveable. 2014 Jeep Cherokee
The contact owns a 2014 Jeep Cherokee. While driving approximately 5 mph, the vehicle did not move without warning. The vehicle was towed to big M Chrysler Dodge Jeep Ram (859-885-3367, located at 1010 elizabeth St, nicholasville, ky 40356) where the technician updated the computer system, but the failure recurred. The manufacturer was made aware of the failure. The contact later received notification of NHTSA campaign number: 19V447000 (power train) and took the vehicle to the same dealer who once again reprogrammed the transmission control module. The vehicle was repaired; however, the contact did not beleive the failure was remedied. The failure mileage was 55,000.
In January I was driving on 391S (highway) and the dash lit up with the engine light, break light, oil light. A message appeared stating "service transmission. Restart in park with vehicle at zero speed" the gear shift started blinking while it was in drive, I pulled over and when I tried to park a loud clunky sound was made and the vehicle jolted forward (same would occur when shifting in reverse). Jeep serviced it stating it was recalls and it was fine. In may while on 91S (highway) the car did the exact same thing again. Jeep serviced it stating it was again fine. I complained stating a car with under 50K miles should not have this issue and eventually they told me if it happened again they would replace the transmission. In August (this current month) it occured again on 91N(highway). Same exact thing, and Jeep again serviced the vehicle stating it was more recalls and it was fine. I complained multiple times stating they had told me they would replace the transmission and they said that the dealer stated it was safe to drive and they would not do that. It has 52K miles and I have had transmission problems now 3 times on a highway within the last 8 months. Beyond a safety concern and I can not say enough how scared I am to continue driving it. I have been lucky not to cause or be in an accident so many times but why should I continue to risk it. I went to park the car yesterday and while in reverse it jolted forward about two feet before starting to go backwards. It has continuous problems driving where it feels like the vehicle is shifting gears and jolts foward. (its an automatic).
Had the recall for the transmission control module done hoping that would solve the issue, but it didn't. our car when at a stand still or when driving the car will all of a sudden be stuck in a gear and then find itself real hard. Recently the car was at a gas station and went to put it into drive and it wouldn't move, then all of sudden boom in gear it drops.
The contact owns a 2014 Jeep Cherokee. The contact took the vehicle to jeff wyler Chrysler Jeep Dodge of lawrenceburg (875 E eads pkwy, lawrenceburg, in 47025, 812-537-2525) to be serviced per NHTSA campaign number: 19V447000 (power train). After the vehicle was serviced and while accelerating from a complete stop, the vehicle began to stall and jerk without warning. The contact made multiple attempts to reach the dealer where the vehicle was serviced and the manufacturer; however, her calls were not returned. The vehicle was not repaired. The failure mileage was 100,300.
The mil has been on and off, the service 4 wheel drive warning illuminates, the parking brake warning illuminates, the transmission feels like it is shifting into neutral and there is a major loss of power. The dealer informed me that our 2014 Jeep Cherokee needs a new transmission assembly and dtcm module.
I have a 2014 Jeep Cherokee with 71K miles. For more than 6 months I have noticed that the car takes a lot of effort to speed, and when it does the RPM is so high and it feels that the engine is going to burn out. It is like the gears are stucked. I took it to the dealer and they said that everything was good, except my engine mounts. I changed that; however, the problems continues. 5 days ago I had the service shifter message come up on my screen. It highlighted all my gears lights red and the screen was locked to service shifter. They said that everything was fine, but obviously the car have some issues with the transmission.
I took my 2014 Jeep Cherokee into the Jeep dealership for service recall V69 software update. After the new transmission software was updated, a new error code became present - service shifter. This code was never present before and I was told by the Jeep dealer that I would have to have my entire shifter replaced. In addition, I don't even know if it is safe to drive my vehicle while this code is present.
The shifter now shows all the red led lights for the gears and the dash board display shows shifter service. This happened after the recall for the transmission V69/NHTSA 19V-447 recall at the Jeep dealer.
When I started the vehicle it gave an error message saying service shifter and all red lights on the park reverse drive area beside shifter. So I turned it off and restarted it and the problem didn't show. After researching online, I see it happens often on the Cherokee with very few miles on them. Mine has about 36,000 miles. Please recall before people die from these deathtrap vehicles!!!!! this isn't my first serious issue with this car. I paid $24K a year ago for the car and this should not be happening but yet, it's happening to lots of owners. Where are you" why aren't you helping? don't you want to keep innocent victims safe" please please help!
The contact owns a 2014 Jeep Cherokee. When the gear shifter was placed into drive, the vehicle would reverse and failed to operate as needed. The contact had to make several attempts to restart the vehicle for it to operate properly. The contact stated that the service transmission indicator illuminated during the failure. The contact later discovered that the vehicle was included in NHTSA campaign number: 19V447000 (power train). Autonation Chrysler Dodge Jeep Ram roseville (200 automall dr, roseville, ca, 916-467-8055) performed the recall repair, but the failure continued. The contact took the vehicle back to the dealer and was informed that she would have to pay out of pocket for the defect to be resolved. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Transmission will not move from park, error message 'service transmission ', 'service park brake' 'transmission shifts very hard at times' vehicle cannot be moved at times until battery is disconnected and I think computer resets. May need to disconnect more than once to correct. Jeep has no remedy, they say must see error messages or condition before they can fix. Through research I have found 9 speed transmission is defective, I am not the only person having this problem. Jeep has no fix and has bought back some of these vehicles from owners. Can I use the lemon law to remedy this problem? this has occurred numerous times since I've owned vehicle..
Service shifter message on. All the gear shift lights are on. Dealership reported wire harness wires are 'frayed' needs to be replaced. Never had any work done in that area. Has to be a manufacturing problem. This has also caused the following engine code to arise. P0222 description the throttle position sensor/switch is located on the throttle body of the intake manifold and the pedal position sensor/switch is part of the accelerator pedal assembly. These sensors tell the engine control module (PCM) how fast the driver wants to go and how quickly it needs to get up to speed. When the PCM detects a problem with this sensor or the circuit for the sensor, it will set code P0222.the PCM may also limit the speed of the vehicle to 20 miles per hour or less ("limp home mode") to protect the engine and the driver due to the control module's inability to accurately detect the engine performance being requested. Almost caused me to wreck going to work.
After the vehicle is warmed up the transmission doesn't want to shift. On take off from a dead stop it'll be in 3rd gear at 10 mph. The vehicle has been to the dealer several time for this issue and I'm told there aren't any issues. Also when turning out in traffic the vehicle has stalled numerous times with my 3 year old son in the back. This vehicle is unsafe and the worst purchase I have ever made.
A D V E R T I S E M E N T S
- El Paso, TX, USA