Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints


really awful
Crashes / Fires:
6 / 3
Injuries / Deaths:
5 / 0
Average Mileage:
15,423 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee drivetrain problems

drivetrain problem

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2014 Jeep Cherokee Owner Comments (Page 21 of 32)

« Read the previous 20 complaints

problem #221

Apr 012015


  • 16,000 miles


Vehicle transmission kicks when accelerating, or decelerating. In particular, it kicks when coming to a stop and if you do not keep your distance from other vehicles it could lead to rear ending other vehicles or driving through a wall trying to park the vehicle in the garage.

- Charlotte, NC, USA

problem #220

Jun 112015


  • 10,050 miles
The contact owns a 2014 Jeep Cherokee. The contact stated that while attempting to shift into reverse, the transmission failed to shift. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 10,050. Updated 8/28/15

- Colorado Springs , CO, USA

problem #219

Jun 092015


  • 21,000 miles
I was driving home on the freeway going about 50mph and all of a sudden I got a series of messages: "service transmission" "service parking brake" "4WD not available".put gear into drive" I was on a ramp merging to another freeway with very little room on the side I shifted the car from drive to park, dash message said to shift back into park, and then into drive. When I shifted back into drive, the transmission made a very loud bang (like somebody hit the bottom of the vehicle with a mallet) the engine indicator was flashing and the error messages were coming up on the screen. This is not the first time I had this issue. Last time I had to shut the Jeep off and wait about 30min for the computer to reset before I could start it and shift into gear. Last time the dealer replaced the transmission valve but obviously did not fix the issue. I am concerned that this can happen anywhere at anytime.

- Gilbert, AZ, USA

problem #218

Jun 082015


  • 12,080 miles


Came to a stop light, car would not move all the warning lites came on saying service transmission, service parking brake the engine lite came on the tracton lite came on, when I shut car off and restarted it the transmission banged loudly and the lite for drive kept flashing, when I would come to a stop the warning message would say put in park and then select gear

- Hammonton, NJ, USA

problem #217

Jun 042015


  • 19,600 miles
Car engine light on. Car accelerating while slowing down between 25 down to 20 mph dealer replacing transmission service manager stated all cars have problems including Ford, Chevy, ect. No big deal. Previous complaint when computer module failed at 3500 miles and car suddenly lost all power going 70 mph on I65 near nashville. Service mgr said 1 in million chance, just happens once in awhile. Complaint 10621360.

- Gulf Shores, AL, USA

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problem #216

Apr 242015


  • 14,000 miles
Driving home, the car suddenly shifted from drive to neutral. Alarm sounded and a message of shift to park and restart. Engine light came on dash display. The engine continue to run, but there was no power to the transmission. We coasted off the road. I put the car in park and it restarted. After a few seconds the transmission re-engaged. We were near the dealer where we purchased the car. They gave us a loaner and kept the car. We were advised there was a recall on transmission module and powertrain module. We picked our car up from the dealer and it seemed fine. But on 5/20/15 we experienced the same problem. The dealer said they reprogrammed the electronics and road tested the car and all was well. On 6/4/15 we had the same failure. We just missed having another vehicle run into us since the car just stopped it's forward progress. The dealer has the car now. The said they have no idea at this time (3:00 pm) what the problem could be. The first two failures weren't bad because we were the only vehicle on the road. The third failure nearly caused an accident. I just spoke with the service department. They said the vehicle had failed during a test drive, but they cannot isolate the failure at this time.

- Vero Beach, FL, USA

problem #215

Jul 312014


  • miles


The transmission will not downshift from third gear unless the vehicle comes to a complete stop. When trying to accelerate into traffic during city driving this is very dangerous because the vehicle is unresponsive and will not accelerate. Also the vehicle continues to have harsh shifts from first to second gear and from second to third gear even after all recalls have been performed.

- Escondido, CA, USA

problem #214

May 282015


  • 5,147 miles
There is problem with the transmission. After coming out of a turn or even just taking my foot of the gas for a second and then stepping on the gas there is a "dead pedal" for a couple seconds as the transmission does nothing. The dealer says that Jeep is aware of the problem however since there is currently no fix the dealer notes on my invoice that is is normal and by design. This condition where the car basically stalls is potentially dangerous as there is a possibility that I could get rear ended while my vehicle tries to figure out if it wants to downshift or not.

- Phoenix, AZ, USA

problem #213

Dec 222014


  • 18,671 miles
In December 2014, the 2014 Jeep Cherokee shut off twice in one evening due to transmission related issues: 1) the first occurrence, the Jeep was at a red light, when the light changed & the gas pedal was pressed the car lurched and made a loud thump sound and the malfunction indicator light (mil) was illuminated and an error message related to the transmission came on. The car would not accelerate & I was forced to coast into dark parking lot alone. The manual said the vehicle should be serviced if the light stays on through several driving cycles and that the vehicle most likely did not require towing. 2) after following the manual, I turned the car back on and attempted to drive to a safe location until the car could be taken in for service (it was now around 11:00pm). The car drove normally for about 5 minutes until I got on the highway (speed limit 55 mph) & the transmission began to pull & in the middle of the highway thumped and the engine shut off forcing me to rapidly pull over into a dangerous exit ramp at around midnight in the middle of an icy winter. The car would not turn back on & I had to have the car towed. The dealership kept the car for about a week & said the issue was an internal failure of the transmission control module (which they replaced & updated the software). In May 2015, I had been having several issues with the car including another check engine light so I brought it in again for service (this is now the 4th time I had been to the dealership for a variety of issues). The transmission was pulling, jerking, & overall having issues shifting so I requested they service the transmission again. The dealership had to preform a transmission re-learn to improve the shifting. After a couple of days, the transmission was jerking again & I am going to be taking the car back in again for service (now the 5th visit to the dealership).

- Centreville, VA, USA

problem #212

Dec 252014

Cherokee 4WD 6-cyl Diesel

  • miles
2014 Jeep Cherokee. Consumer writes in regards to recall notice repairs. The consumer stated the rear hatch came down on her head. In February 2015, the transmission went out.

- Luna Pier, MI, USA

problem #211

Feb 022015


  • 5,000 miles


Vehicle has continued issues with shifting performance, upon slowing down and then accelerating the vehicle hesitates before increasing speeds.

- Kingsport, TN, USA

problem #210

Oct 022014


  • 3,000 miles
The vehicle fails to accelerate properly from slow speeds this has been an ongoing problem since a recall ( RO1 ) was performed on the transmission multiple attempts by dealers to improve this condition have failed I am told that this is the way flat/Chrysler has decided to make these transmission work, in order to prevent failure due to a design flaw the current software no longer allows the transmission to downshift below third gear unless the vehicle is completely stopped therefore if driving conditions require you to slow down ( to as slow as 1 mph ) and then you need to accelerate the transmission remains in the third gear and provides little to no response if you floor it, the transmission will sometimes eventually slam into first gear but only after struggling its hardest to accelerate third gear which involves the torque converter allowing the engine to rev, so that the resulting shift into first gear is extremely rough and often accompanied by wheel spin the transmission will no longer ever under any circumstances downshift into second gear the hard jolts and wheel spin of 3-1 shift are somewhat dangerous but when the transmission completely refuses to downshift and simply leaves you vulnerable to approaching vehicles, pulling into traffic, entering roundabout or changing lanes from a slower lane to a faster one or even just merging is always stressful not knowing if vehicle will respond to accelerating properly or downshift properly

- Glendale , NY, USA

problem #209

Feb 072015


  • 20,000 miles
Vehicle loses power going up hills and has trouble shifting gears. At times when driving on a level surface at a consistent speed, you will feel and hear a loud bang and think something hit you, but it didn't. this vehicle is unsafe, when merging onto a highway, fingers crossed that it will accelerate when pushing on the gas so you don't get hit. I had it at the dealership three times since February 2015 for this issue and was told that all of the software is up to date, that Chrysler is attempting to develop a software update that would resolve this problem but it hasn't been developed yet. Was also told that others with this vehicle are having this same problem. I truly believe that this vehicle is unsafe, not being able to accelerate when needed is going to cause a serious accident.

- Jefferson Hills, PA, USA

problem #208

May 202015


  • 14,415 miles
Upon acceleration from full stop my Jeep made a loud clunking sound from the rear of the vehicle which felt like something was jammed in the axle. Had the vehicle towed to courtesy motors in danville, il and they replaced the rear differential. They refused to provide a loaner although it took 4 days to repair. When I picked it up on 5/26 the same issue was still present. I was told to "baby it" on my 4 hour drive home and take it to my dealer. My dealer identified the 2nd issue as the power transfer unit which is being replaced as well. My dealer gave me a loaner but 13 days in the shop to replace such items on a vehicle less than a year old is seriously concerning!

- Fox Lake, IL, USA

problem #207

Apr 142015


  • 6,000 miles
The contact owns a 2014 Jeep Cherokee. While driving at approximately 15 mph in third gear, the vehicle failed to downshift while traveling down a hill. The failure recurred numerous times. The vehicle was taken to a dealer where it was diagnosed that the vehicle's software needed to be updated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 6,000.

- Colorado Springs, CO, USA

problem #206

Mar 132015


  • 9,600 miles
The vehicle fails to accelerate properly from slow speeds. This has been an ongoing problem since a recall ("R01") was performed on the transmission. Multiple attempts by dealers to improve this condition have failed. I am told that this is the way Fiat/Chrysler has decided to make these transmissions work, in order to prevent failure due to a design flaw. The current software no longer allows the transmission to downshift below third gear unless the vehicle is completely stopped. Therefore, if driving conditions require you to slow down (to as slow as 1 mph) and then you need to accelerate, the transmission remains in third gear and provides little to no response. If you floor it, the transmission will sometimes, eventually slam into first gear, but only after struggling it's hardest to accelerate in third gear, which involves the torque converter allowing the engine to rev, so that the resulting shift into first gear is extremely rough and often accompanied by wheel spin. The transmission will no longer, ever, under any circumstances, downshift into second gear. The hard jolts and wheel spin of the 3-1 shift are somewhat dangerous, but are still by far preferable to the times when the transmission completely refuses to downshift, and simply leaves you a sitting duck to approaching vehicles. Simply pulling into traffic, whether it be entering a roundabout, or changing lanes from a slower lane to a faster one, or even just merging, is always stressful, because we just don't know how, or even if the vehicle will respond to throttle input. There have been times when other vehicles have had to slam on their brakes to avoid hitting us, because we could not accelerate. Part of that is due to their expectations. When you pull out, they expect you to accelerate at a commensurate rate, when you don't, they find themselves on your bumper in a hurry. Somebody will get hit.

- Lynnwood, WA, USA

problem #205

May 182015


  • 18,563 miles
Driving on parkway and 2014 Cherokee transmission failed. Truck went into neutral and luckily coasted to side of road. The truck had numerous lights on dash flashing. After a few minutes of failed attempts to get into gear, I shut truck off and restarted. The truck then was able to get into gear, and brought to dealer. It's been 10 days and the truck is waiting for a new replacement transmission. Unfortunately it is on back order and they can't give me an answer when one will be available.

- Middletown, NJ, USA

problem #204

May 162015


  • 4,599 miles
I took my car in to the dealer as a result of a software recall related to the transmission. The upgrade apparently has its own issues. Now the car will not downshift from 3rd to 2nd unless you absolutely floor the accelerator. Driving up hills is now a real problem. The car seems to have lost a lot of power in general, too. I looked online in Jeep Cherokee forums and it looks like a very common issue.

- San Francisco, CA, USA

problem #203

Feb 122014


  • 1,000 miles
Sudden lunges from unexpected downshifts, a lack of kickdown upon attempted accelleration, front-axle vibration (shaking) in low speed in low gears and complete failure to shift into 9th gear. The dealer finally got it to shift into 9th gear at 92mph but it still did not stay in gear. It also has a habit of holding in 7th gear at speeds up to 80mph in level travel on the Florida turnpike and other high speed level roadways in central Florida. The lunges and vibration are an especially nerve wracking daily experience in stop and go traffic.

- Oviedo, FL, USA

problem #202

Feb 202015


  • 10,446 miles
February 20, 2015 7:02am rush hour traffic in Norfolk, va. Coming out of the eastbound downtown tunnel entrance ramp onto 464 (interstate) to chesapeake, va, the vehicle revved high in red area about 3 to 5 seconds and would not accelerate. Coasted over to the shoulder, placed vehicle in park but vehicle rolled down the ramp. Set emergency break at this time. Dealer had it until February 24, 2015 and installed some software updates and stated that this would correct the issue. This was the fist time this occurred. It occurred again on March 6, 2015 rush hour traffic at 5:04pm on ramp entrance to the interstate 464 same issue occurred where the vehicle would not accelerate and was taken to the dealer. I receive it back from the dealer on March 24, 2015. During this time there were more software updates and the star had the transmission replace and was informed that there would be no other problems. May 1, 2015 at 5:09pm rush hour traffic on 264 (interstate) in a construction area with no access to a shoulder to get out of traffic and going up hill, the engine stops accelerating and slows to approximately 15mph in traffic that is moving 65 to 70 mph. Taken to dealer where star had the mechanics look over ever piece of the vehicle, download the computer and send the data to star. It was decided to change the drive train control module. It was returned to me on Friday, May 8, 2015 and is now downshifting at approximately 2mph hard into first gear, causing a jerk. This is three times in a ten week time period. I currently have a lemon law case with the Chrysler group. I have been told that a positive resolution will be determined by Friday, May 15, 2015. I no longer feel, comfortable or confident in this vehicles reliability or do I feel at all safe in this vehicle. It has put me in harms way three times in ten weeks.

- Portsmouth, VA, USA

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