As I am driving the service shifter flashes on dashboard, call dealer they never heard of it. Put car in park turn engine off and waited. Turn car on message disappears car runs but it still has a jerk when trying to shift into gear and not picking up speed but RPM show 3 and 4.

- Easton, PA, USA

While in motion on highway transmission light came on and vehicle suddenly slowed down perhaps entering safety mode. Transmission code indicates coolant temp issue. This year, make and model recalled for transmission issues but our VIN not included.

- Glens Falls, NY, USA

We purchased the 2014 Jeep Cherokee trailhawk in 2015. We have complained numerous times to the local Jeep dealership regarding the transmission lunging forward, downshifting hard or basically rough shifting. They told me on all of those occasions after looking at the vehicle that is was normal and probably user error. We took the vehicle in for the numerous recalls regarding the transmission. Was told several times it was fixed and there is nothing wrong with the transmission. Now that the car is out or warranty, it needs a new transmission. This was told to me after they diagnosed it with an electrical issue in the transmission that could be fixed for $1200. Now they say the entire transmission needs to be replaced. I feel let down and disgusted with the dealership and Jeep as a whole. I am not sure what I can do at this point as I was listening to the Jeep dealership regarding this issue.

- Greensboro, NC, USA

When we started to accelerate the Jeep jerked into gear. We started to hear a clanking noise and sounded like a part was rattling. Since it did not sound good we pulled over and called a tow truck to tow it to the dealership nearest to us. After the inspection, the dealership told us that the ptu on our 2014 Jeep Cherokee was busted and the car is no longer able to be driven. Prior to this event we took the Jeep into another dealership several times telling them that when we accelerate it jerks into gear. They told us that three updates need to be done on the software of the vehicle. We were told that the updates has to do with the communication of the transmission and the parts that are involved when you accelerate the vehicle. After we completed the updates the Jeep drove smooth but then started jerking again shortly after. Now the cost of replacing the ptu is over $2000. We have read multiple forums and feedback from other 2014 Jeep Cherokee customers that have had the same problem. I have come to the conclusion that this is a manufacturer defect and this should be covered by Chrysler.

- Mcdonough, GA, USA

While driving on 2 occasions this week my car stalled out of the blue and I lost power. Additionally my car on several occasions has shifted into neutral on it owns while driving. After doing research on the problems I found that some 2014 Jeep Cherokee were recalled for this exact issue but my car was not in the recall.

- Clarence Center, NY, USA

When the car is stopped on any kind of incline, the car initially will not accelerate when the accelerator is pushed. Increased pressure results in a clunking sound and a jack-rabbit acceleration, very dangerous, especially if I turn right or left from an inclined stop. It was last reprogrammed due to a recall in December, 2020. The car has been to the dealer twice for reprogramming of the cvt. Each time the condition improves for 100-200 miles, then returns to its former condition and resulting problems as described above. The average mpg also fluctuates by as much as 10 mpg during the process.

- Florence, AL, USA

Jeep Cherokee latitude 2.4L has shut down with no warning while driving. It has stopped entering city streets and when braking hard to avoid another car. When the vehicle stops and suddenly its steering wheel gets hard to steer. The dash comes on with an error on screen saying, "car must be in park in order to shift." Turning the key does nothing until we try multiple times.

- Kenmore, NY, USA

Transmission continues to shift into neutral when slow down to a stop.

- Lawrenceville, GA, USA

In motion and stationary. A message came up in the cluster saying service shifter. All the lights on the shifter were illuminated. Has happened 3 times within 100 miles. Restart the car remedies temporarily

- Pemberton, NJ, USA

I took my 2014 Jeep Cherokee in for a recall notice to have shift points changed. Upon receiving the vehicle back I noticed a thumping noise whenever the vehicle was not excelerating. I contacted the dealership to inform them the recall didnt work, took the vehicle back to have it looked at. Was informed that a new power transfer unit (ptu) needed to be installed and that it had nothing to do with the recall. I was informed the 5 year warranty had expired in April of 2019 even though the vehicle only had 69500 miles on it. After two week of the vehicle being in the shop I contacted them and was told that a new transmission needed to be installed and it wasn't the ptu. I had the repairs made only to find out a "certified" used transmission was installed and has to be returned as there is a hesitation between shift between 2 and 3 gear.

- New Washington, OH, USA

The contact owns a 2014 Jeep Cherokee. While the vehicle was idling at a stop sign, the vehicle seized when the accelerator pedal was depressed. Also, "shift to park and back to drive" was illuminated. The contact was able to restart the ignition and continue driving initially. The contact stated that the failure occurred on multiple occasions. The vehicle was taken to tuttle-click Chrysler Jeep Dodge Ram (40 auto center dr, irvine, ca 92618, (949) 472-7400) where it was diagnosed that the fuel pump module needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 33,000.

- Irvine, CA, USA

While driving our 2014 Jeep Cherokee latitude (3.2L) the service shifter light came on and all red lights appeared on the shifter console. It does not stay on after turning off engine, and has only come on 3 times over 2 months. It does not appear to effect the operating of the car. The dealer checked it out and says we need to have the floor shifter assembly replaced, and at a cost of $738.75. I could not find any recalls on it but I did see a lot of complaints upon searching online. So far it has only come on during highway driving speeds.

- New Bern, NC, USA

Very clunky and un even shifting. If I speed up and let go of the gas the wheels lock up and it feels like someone rear ended me. Sometimes when going in reverse and the want to go forward it seems the car can't find the gear and it get stuck in neutral for a while.

- New Brighton, MN, USA

The August 2019 recall notice still has not fixed the issue with the transmission. It still fails to shift into 1st gear at a rolling stop.. at a rolling stop, it shifts into neutral and then hesitates for 1 to 2 seconds before shifting into gear. This hesitation can be dangerous when in traffic.

- Stratford, CT, USA

Recall: "2014-2015 Jeep Cherokee vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral." I have a 2014 Jeep, this is exactly what my car is doing! my VIN# is not listed as having a recall on it?? this will just happen at any moment no warning, it will jerk forward sometimes, then others times, it just comes out of gear and the screen saids to put in park then back to the gear. Kinda hard to do that in the middle of the interstate or busy highway. (I'm going to get killed!) it seems to loose power/ it sounds/feels like it's stuck in a lower gear than it should be at times.

- Moody, AL, USA

My daughters Jeep Cherokee sport 2.4L at 62000 miles has shut down with no warning while driving. It has stopped entering city streets and when braking hard to avoid another car. When the vehicle stops and suddenly its steering wheel gets hard to steer. The dash comes on with an error on screen saying, "car must be in park in order to shift." Turning the key does nothing until we try multiple times.

- Placentia, CA, USA

The contact owns a 2014 Jeep Cherokee. While driving, the vehicle shifted hard and the check engine, transmission, and parking brake warning indicators illuminated. The contact stated that the engine was running but the rpms did not increased. The vehicle was taken to an independent mechanic twice, but was not diagnosed or repaired. The vehicle was taken to michiana Chrysler Dodge Jeep Ram Fiat (120 w mckinley ave, mishawaka, in 46545) where a software update was completed. The failure recurred and the vehicle was taken back to the same dealer where the technician cleared the codes. The failure recurred and the vehice was taken to an independent mechanic, but was not diagnosed or repaired. The contact took the vehicle to tyler Chrysler Dodge Jeep Ram (1102 S 11th St, niles, mi 49120, (833) 294-1607) where it was diagnosed that the valve body wiring harness failed. The vehicle was repaired; however, the contact noticed the vehicle was not running correctly. The vehicle was taken back to the tyler dealer where it was diagnosed, but the failure could not be duplicated. The recall was completed a second time. The transaxle wire harness, the power control module harness, and transmission control module were repaired. The contact stated that the vehicle was previously repaired per NHTSA campaign number: 16V529000 (power train). The failure continued. The manufacturer was made aware of the failures and provided case number: 71395088. The failure mileage was approximately 81,778.

- South Bend, IN, USA

After starting vehicle and putting it in gear the service shifter light comes on and all the lights on right side of shifter. These lights are for telling you what gear you are in, prnd. It is on after put into gear at all times. It does nt matter that the car is stationary or moving. I have read many complaints about this issue with Jeep online.

- North Lewisburg, OH, USA

While driving home my service shifter message appeared on my message center, all of my shifter light came on in red.

- Warrensville Hts, OH, USA

The contact owns a 2014 Jeep Cherokee. While driving at an unknown speed, the gear shifted into second gear without warning and the check engine indicator illuminated. The failure recurred several times. The vehicle was taken to approximately five different dealers, including dupage Chrysler Dodge Jeep Ram (630-446-1400, located at 433 East North avenue, glendale heights, il 60139) to be diagnosed, but no failure codes were found. The contact requested the codes and the request was denied. The technician performed a software update, but the failure recurred. The manufacturer was made aware of the failure and advised the contact to work with the dealer. The warranty was extended. The vehicle was not repaired. The failure mileage was approximately 28,000.

- Chicago, IL, USA