CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,469 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
After fueling, the Jeep will start surging, the idling becomes erratic and then it will stall out with the parking brake light coming on, service transmission light comes on, the D on the ip flashes and when placing gear selector from D to P, the Jeep makes a loud clunk which can be felt thru the floor. Shifting into any other gear does the same. This has happened over 10 times since purchasing new. We never top off the fuel tank and take care to fill up if tank shows 1/4 full. It's been to the dealer, at least twice, to have the transmission "flashed" but the problem keeps recurring. Each time the dealer (greenville Chrysler, greenville, tx) tries to charge us a diagnostic fee which we adamantly reject after the first time because the problem is exactly the same. Just 4 days ago, my wife was turning left at a light from a stop, after fueling, and it stalled in the middle of the intersection. She was able to restart it and drive but she could hear the loud clunk when putting it in D. she immediately came home and parked it and I confirmed the cel, service transmission light, parking light, flashing D on the ip and I switched from P to D and R and it clunked each time. I unplugged the battery to see if it would clear any codes and "reset" and let it sit overnight and this morning it started up fine with no warning lights on the ip. We took it this afternoon to pick up our son from school and it did the same thing with all the warning lights, clunking when shifting gear and we limped it home. I've disconnected the battery and will reconnect in the morning and take it to the dealership. Consumer stated in short, after filling up with fuel, the Jeep stutters and/or shuts off. For me, this happened in parking lots or somewhere other than a public road. However, my wife has experienced this on the road on several occasions.the Jeep will run fine for about 2-3 months and then starts to act up again.
Car would not go in gear at stop light. Shuddering and lurched. It felt like we'd been hit. All kinds of lights start flashing (engine transmission key foblicense plate light out, etc) on the dash. Couldn't get to shut off, change gear or any commands. Finally able to get to park to shut off. Restarted and started moving and seemed ok. At the next stoplight it did the same thing. Wouldn't engage in gear then the shudder finally got going and then lost power and slowly stalled. Managed to get to a parking lot and stalled again sitting in idle. After letting sit for 30 minutes or so it started and ran ok. It's like electronic brain went crazy for a bit. We've had issues with the transmission shifting hard or hesitation at lower gears off and on sine we've had it. You have to change driving style and make sure you don't need to make a quick move because you don't know how it will respond. Every time we take it in we're told they did an update to the software and shouldn't have any other issues. At this point I'm scared to drive it!
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle received a software update for NHTSA campaign number: 19V447000 (power train); however, the contact experienced failures afterwards. While reversing from a parking spot, the gear shifter was shifted into drive; however, the vehicle failed to respond. The gear shifter was placed into park and shifted back into drive, and the vehicle operated as intended. Additionally, the contact stated that there was slippage in the transmission. The recall repair was performed by fields Chrysler Jeep Dodge Ram glenview (located at 2800 patriot blvd, glenview, il 60026, (847) 446-5100). The vehicle was not taken back to the dealer to be diagnosed. The manufacturer was notified of the failure. The approximate failure mileage was 22,000.
Transmission failed 07/21/2016. Car refused to start and had both check engine and service transmission messages. Dealer replaced transmission with 2016 model that was supposed to solve the issues. At this point the car has 19,866 miles showing. On 5/29/2019, same problem showed up, car refused to start, check engine and service transmission messages. After a week at the dealership I was advised that the best guess? was I needed to replace the control module at a cost O $900 since it is out of warranty. I asked if this did not fix it would they buy the module back and was advised no. Currently the car is sitting in the driveway, I am afraid to attempt to drive it and fear the transmission will fail while I am on the highway and become involved in an accident as I attempt to get it off the road. The transmission failure keeps the engine from operating.
- Cantonment, FL, USA
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Car literally stops working while driving, locking steering and no power brakes to stop. Has happened twice, while turning both directions. Others online have had it happen while driving straight, and crashed as a result. Jeep dealer blames oil level, transmission, and software, but no fixes have helped. Currently installing new transmission due to horrible shifting. Dealer states oil level can be 1/4" low on the dipstick (within the safe zone) and it can make the car quit running while you are driving 70 mph down the highway! many others have experienced the same issues! this is a dangerous car that must be taken off the road immediately.
The contact owns a 2014 Jeep Cherokee. While driving 40 mph, the vehicle seized and the engine revved as the accelerator pedal was applied. When the brake pedal was applied, the rpms increased to high. The "service transmission" message was displayed. The vehicle was taken to larry H. miller Chrysler Dodge Jeep Ram (1800 w 104th ave, westminster, co 80234, (720) 907-0928), but the failure was unable to be duplicated. The dealer stated that a software update was needed and the oil was low. The repairs were made, but the failure recurred. The vehicle was taken to an independent mechanic where an oil change was completed. The manufacturer was contacted and referred the contact to a local dealer. The failure mileage was 88,000.
The contact owns a 2014 Jeep Cherokee. While driving approximately 40 mph, the check engine warning indicator illuminated and "service transmission" appeared on the instrument panel. While approaching a red light, the speed decreased. While attempting to accelerate from a stop, the vehicle did not accelerate. The contact shifted the vehicle into park and drive, and drove home very slowly. The vehicle was not diagnosed or repaired; however, an appointment was scheduled for August 12, 2019 with a mechanic. The contact also received a recall notification for NHTSA campaign number: 19V447000 (power train). The manufacturer and dealer were not notified of the failure. The approximate failure mileage was 64,310.
My vehicle keeps shifting into neutral & surging while driving every time. It is very scary & dangerous.I saw there has been 2 recalls issued for this problem, S55 &V69 but my VIN# isn't in the list. Is there anything I can do?
The contact owns a 2014 Jeep Cherokee. The contact stated that he did not receive notification of NHTSA campaign number: 19V447000 (power train) until he attempted to sell the vehicle. The contact called bob baker Chrysler Jeep Dodge Ram at 760-431-3000 (located at 5555 car country dr, carlsbad, ca 92008) and was informed that the parts were not available. The contact stated that the recall limited the contact's ability to sell the vehicle at its full value. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The vehicle unexpectedly shifts to neutral when driving. It has always been at lower speeds fortunately. This has happened many times in the past and I take it to the dealership.. they do something for an hour or two and then it works okay for maybe a year before the issue starts happening again. Need new transmission!
Starting May 2019 the transmission lights/check engine light started coming on when placing into gear and it was like being in neutral. May 2019 the dealer did a flash update. June 28th lights came back on, when shifting gears no power, feels like you are in neutral. This is what started in May. A week later the dealer changed the power module for the transmission. Two weeks later it's back at the dealer where it has been sitting with the exact same issues of shift into gear and feels like you are in neutral. When the gear finally catches it takes forever to get out of 1st gear. This time they are replacing the valve body on the transmission. They tried to replace the transmission, however, they were told there are no transmissions in the states and would have to come from over seas. In about 140 days. What exactly are consumers supposed to do for 140 days? we have put enough money into this Jeep when Jeep knew they had problems and have taken no responsibility for them. Jeep needs to step up to the plate and fix their product and reimburse all monies consumers have spent. Renting a car is not cheap!
Vehicle will have jerk and knock during acceleration. It's occurring more often in the last month. It also lost power to the transmission causing it to cut off. It is dangerous while driving and I never know when it would occur
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was included in NHTSA campaign number: 19V447000 (power train). While driving approximately 50 mph, the vehicle would not shift into high gear and caused the engine to rev. The contact took the vehicle to larry H. miller Colorado Jeep (350 S havana St, Aurora, co 80012, (720) 262-2215) and was informed that the remedy was not available. The manufacturer was notified. The vehicle was not repaired. The failure mileage was approximately 65,000.
A D V E R T I S E M E N T S
- Greenville, TX, USA