CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
17 / 7
Injuries / Deaths:
7 / 0
Average Mileage:
34,162 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Jeep Cherokee. While driving 40 mph, the vehicle seized and the engine revved as the accelerator pedal was applied. When the brake pedal was applied, the rpms increased to high. The "service transmission" message was displayed. The vehicle was taken to larry H. miller Chrysler Dodge Jeep Ram (1800 w 104th ave, westminster, co 80234, (720) 907-0928), but the failure was unable to be duplicated. The dealer stated that a software update was needed and the oil was low. The repairs were made, but the failure recurred. The vehicle was taken to an independent mechanic where an oil change was completed. The manufacturer was contacted and referred the contact to a local dealer. The failure mileage was 88,000.
The contact owns a 2014 Jeep Cherokee. While driving approximately 40 mph, the check engine warning indicator illuminated and "service transmission" appeared on the instrument panel. While approaching a red light, the speed decreased. While attempting to accelerate from a stop, the vehicle did not accelerate. The contact shifted the vehicle into park and drive, and drove home very slowly. The vehicle was not diagnosed or repaired; however, an appointment was scheduled for August 12, 2019 with a mechanic. The contact also received a recall notification for NHTSA campaign number: 19V447000 (power train). The manufacturer and dealer were not notified of the failure. The approximate failure mileage was 64,310.
My vehicle keeps shifting into neutral & surging while driving every time. It is very scary & dangerous.I saw there has been 2 recalls issued for this problem, S55 &V69 but my VIN# isn't in the list. Is there anything I can do?
The contact owns a 2014 Jeep Cherokee. The contact stated that he did not receive notification of NHTSA campaign number: 19V447000 (power train) until he attempted to sell the vehicle. The contact called bob baker Chrysler Jeep Dodge Ram at 760-431-3000 (located at 5555 car country dr, carlsbad, ca 92008) and was informed that the parts were not available. The contact stated that the recall limited the contact's ability to sell the vehicle at its full value. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The vehicle unexpectedly shifts to neutral when driving. It has always been at lower speeds fortunately. This has happened many times in the past and I take it to the dealership.. they do something for an hour or two and then it works okay for maybe a year before the issue starts happening again. Need new transmission!
Starting May 2019 the transmission lights/check engine light started coming on when placing into gear and it was like being in neutral. May 2019 the dealer did a flash update. June 28th lights came back on, when shifting gears no power, feels like you are in neutral. This is what started in May. A week later the dealer changed the power module for the transmission. Two weeks later it's back at the dealer where it has been sitting with the exact same issues of shift into gear and feels like you are in neutral. When the gear finally catches it takes forever to get out of 1st gear. This time they are replacing the valve body on the transmission. They tried to replace the transmission, however, they were told there are no transmissions in the states and would have to come from over seas. In about 140 days. What exactly are consumers supposed to do for 140 days? we have put enough money into this Jeep when Jeep knew they had problems and have taken no responsibility for them. Jeep needs to step up to the plate and fix their product and reimburse all monies consumers have spent. Renting a car is not cheap!
Vehicle will have jerk and knock during acceleration. It's occurring more often in the last month. It also lost power to the transmission causing it to cut off. It is dangerous while driving and I never know when it would occur
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was included in NHTSA campaign number: 19V447000 (power train). While driving approximately 50 mph, the vehicle would not shift into high gear and caused the engine to rev. The contact took the vehicle to larry H. miller Colorado Jeep (350 S havana St, Aurora, co 80012, (720) 262-2215) and was informed that the remedy was not available. The manufacturer was notified. The vehicle was not repaired. The failure mileage was approximately 65,000.
Transmission service light turns on intermittently, irregular jerking or disengagement of the transmission. When the car is turned off and turned it back on then no issue or slipping with transmission.
My problem started about two weeks ago when I went to put my car into reverse from park after having just started it and it drove forward instead of backwards. I had to put it back into park then back into reverse before it would go backwards (no I was not on a hill I was flat, the car was acting as though it was in drive instead of reverse). Then it progressed to I went to change from park to drive and the engine just reved when the gas was pressed (acting as though it was in neutral) and I yet again had to put it back into park and turn it off to get it to go into the right gear. Then it progressed to my battery not working properly and my car not wanting to start up right away. And it got even worse to the point my car now says I need service on the shifter. I have had this car for 9 months and I drive it 10 miles a day (to and from work combined) 5 days a week and hardly ever anymore than that. I had never had any problems with it before this week and now all these problems are popping up at once.
Takata recall:the car doesn't shift properly, the car takes forever to drive forward and makes a loud noise when reversing. I've had the vehicle for 8 months. Sometimes it goes up to a high RPM before it shifts to the speed it needs to be at. The car doesn't take off fast enough. (approximately 12 seconds to go from 0-60mph) I was driving on the freeway when the car suddenly entered limp mode and the check engine light was on.
Vehicle stalls while driving. Taken to stetler Jeep in york pa 3 times and thornton Jeep in red lion, pa 2 times. They will do a "software update" or blame it on the oil being low or oil getting past the oil filter. They will say it's fixed, it will work for a few months and then the issue will reoccur. Car will stall/shut off while driving and a transmission service message comes up and the car will beep/ring. Car will some times work again if restarted and sometimes be inoperable for up to 25 minutes, leaving you stranded on roads and highways and unable to move it to side. Jeep dealerships are not able to fix and just keep saying it needs an oil change, which they are the ones doing. This is been happening for years and is dangerous. Jeep is dismissive of their vehicle just shutting off while driving.
The contact owns a 2014 Jeep Cherokee. The vehicle lost motive power while driving the contact was almost left stranded the mechanic was unable to pinpoint the failure. The contact stated that while driving at approximately 35 mph, without warning the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was towed to gengras Chrysler Dodge Jeep Ram, 460 Connecticut blvd, East hartford, ct 06108, (860) 289-0246, to be diagnosed. The mechanic was unable to retrieve a fault code. The vehicle was not repaired. The vehicle was included in NHTSA campaign number: 19V447000 (power train). The manufacturer was contacted and informed of the failure. The approximate failure mileage was 82,300.
A D V E R T I S E M E N T S
- Denver, CO, USA