Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints


really awful
Crashes / Fires:
6 / 3
Injuries / Deaths:
5 / 0
Average Mileage:
15,423 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee drivetrain problems

drivetrain problem

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2014 Jeep Cherokee Owner Comments (Page 26 of 32)

« Read the previous 20 complaints

problem #121

Oct 272014


  • 200 miles


Purchased a 2014 Cherokee trailhawk with 0 miles on Oct 25. At 200 miles, and 48 hours later I took it onto the beach. As soon as it got into the sand, it dropped to 2nd gear and rpms shot up to just over 3000. Car would not shift out of second. Temp went up to 230. Later on all computers in car started to flash like white noise. Brought it back to the dealer and was given a variety of excuses. Bad ABS sensor, loose fuse etc. Went to pick the car up from the dealer after hours when they were closed. As soon as I turned it on, flashing white noise on all the screens.I also took it on the beach a day or two later, and again car wouldn't shift out of second gear on the beach. The car now began to shift very erratically. It would up shift very fast accelerate when my foot was not on the gas. When coming to a stop it would down shift so hard. When I brought the car back to the dealer, (now with 700 miles on it) they told me they were replacing the entire transmission. They have had the car for 3 weeks total. Finally picked up the car last week.when I got into the car the odometer ready 6000 miles! I dropped it off with 700.I told him for the 3rd time that I did not want it. I have also been dealing with a Jeep resolution team from Chrysler.its been a week, the car is shifting more erratic than it has since the new transmission. The sunroof leaks water, the windshield is constantly fogged and looks like there is a clear coat that may have gotten on the car that makes it impossible to see when driving. Also, when I turn the floor heat on, the front defroster comes on.Chrysler contacted me on Friday, and my Jeep has officially been deemed a lemon, and I am entitled to a replacement. I don't want a replacement. I want a full refund and to head over to the Toyota dealer.

- East Hampton, NY, USA

problem #120

Dec 102014


  • 10,720 miles
I was traveling on the freeway during rush hour traffic in the left lane, traffic was stop and go. Traffic slowed down, once traffic started moving again I stepped on the gas but the car would not accelerate, it would not respond at all. I looked at the dash board and a service transmission message appeared on the screen. I also had a (P)! light on but the parking brake was not on. I tried turning the car off and turning it back on and the car jerked very strongly because I was in traffic I thought someone had hit me but it was my car that had shaken very violently. I put it in neutral it roll just a bit and then would not move the car would not move at all. Chp had to tow me off the freeway. After a day at the dealer, we were told it was a bad connection between the computer and the transmission and that the car was now fixed. I was lucky no one hit me while I was stuck in the middle of the freeway and that my kids were not in the car. I drive on the freeway all the time, the car is less than a year old and I am very afraid to drive this car. After reading other similar cases I feel this is a major safety issue with this type of car and that someone (ntsb) should review transmission issues with these cars further.

- La Mirada, CA, USA

problem #119

Dec 112014


  • 6,000 miles
While driving down the interstate at 70 mph the electronic transmission disengaged and the vehicle started decelerating to a stop.. luckily the traffic was light and I was able to pull off to the shoulder before coming to a stop. The vehicle did not roll, it started slowing as if braking., I was lucky to not be rear ended, there was no for warning and probably no brake lights. I feel the vehicle is unsafe to drive and want to know why it just shut down at 70 miles per hour, it may have resulted in a serious accident if the traffic hadn't been so light. Articles on the internet indicate the launch of the vehicle was delayed by transmission faults. I believe it was put into production faulty. Please investigate.

- Knoxville, TN, USA

problem #118

Nov 302014


  • 17,827 miles


While traveling at 45 miles per hour, the transmission make a "thunk" and stopped working. I had no power when pushing on the gas pedal. I had to find a way to safely pull off the road. This is the fourth incident with the transmission but the first one that occurred while actually driving the vehicle. Chrysler had just replaced the valve body of the transmission 10 days prior to the Nov. 30 incident and prior to that "flashed" the transmission software. I was told all of these "fixes' would work. They are now replacing the entire transmission. This is a safety issue and I have no confidence that the "new" transmission being put in my Jeep will resolve the problem.

- Raleigh, NC, USA

problem #117

Jun 012014


  • 9,000 miles
While waiting at a stop light after it turned green I put my foot on the gas pedal and I heard a popping sound. There was no response on the pedal so we pushed it off the road. Called a tow truck and it was taken to the Chrysler dealership where they diagnosed it as a failed transmission. A new transmission was shipped from detroit and installed after 3 weeks. While researching this new 9 speed transmission I discovered the fleet one transmissions often fail.

- Glen Rose, TX, USA

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problem #116

Oct 242014


  • 1,450 miles
At a highway cruising speed, when the gas pedal is released and the car is allowed to decelerate itself without pressing the brake, at certain downshifts the car will experience a jump in engine RPM of 1000 and the car will lurch forward and accelerate on its own. This is especially dangerous when going around curves or if there were ice on the road or the car were hydroplaning. Chrysler Jeep has not released a fix or a recall for this issue and it is being said that it is normal for the transmission to do this. I believe it is a dangerous condition with high potential for accidents unless fixed.

- West Columbia, SC, USA

problem #115

Nov 222014

Cherokee 4WD 6-cyl

  • 12,505 miles


Traveling on parkway at approx 65 mph with cruise control on. Vehicle suddenly lost power, service transmission message displayed, traction control warning light and check engine light both illuminated. Had to roll to side of road. Turned off engine and restarted. Traction control light and check engine light stayed illuminated, but transmission service message was no longer displaying. Was able to get vehicle to dealer. Awaiting word on cause.

- Forked River, NJ, USA

problem #114

Nov 112014

Cherokee 4WD 6-cyl

  • 5,485 miles
The transmission on this Jeep has numerous problems, but safety issue is that vehicle adds fuel when you are slowing down or stopping. Prior to shifting down from 8th to 7th on an interstate, and worse, when in city traffic shifting from 5th to 4th when the tachometer actually goes up 1000 RPM or more causing you to brake harder. This is particularly dangerous when on ice and hard packed snow. This is not deceleration due to compression, but an actual addition of fuel just as if you hit the accelerator. It has done this since new, but is getting worse and Chrysler has not addressed the issue to date. It has been in for repairs 2 times.

- Erie, PA, USA

problem #113

Sep 252014

Cherokee 4-cyl

  • 11,300 miles
Purchased a certified pre-owned Jeep Cherokee from local Chrysler dealership with 11,000 miles. On second day of driving, noticed that as the car shifts from second to third gear (usually around 17mph the entire car jolts / surges forward. At times when this happens, I have actually thought I have been bumped into by the car behind me, only to quickly determine it is the transmission. I have had the vehicle into service 3 times. First time, re-flashed transmission control module. Second time, transmission control module failed to accept programming and so was replaced. Third time, they re-flashed the control module again and said there was nothing more they could do to resolve the issue until Chrysler provides further direction. This is not only a nuisance, but a safety concern. It distracts the driver from focusing on the road and every time I accelerate from a stop I am reminded there is something not right with this vehicle - but with apparently nothing the dealership can do to fix it. I am requesting that Chrysler either provide a fix for the problem, or repurchase the car back from me.

- Brandon, FL, USA

problem #112

Nov 162014

Cherokee 4-cyl

  • 2,500 miles
When car is started you try and put the car into gear, when pressing the gear shift button there is a metal to metal grinding and clicking sound. When I called and told the service adviser so I could make an appointment for service he stated what was going on before I finished telling him. Also when going from a complete stop or stopping the car, the car will actually lunge forward. Shifts very hard when going from 1 gear to 2 and 3 gears.

- Yukon, OK, USA

problem #111

Sep 292014

Cherokee 4-cyl

  • 700 miles


The transmission continues to accelerate while the brakes are being applied. These problems are the worst between going from 3rd to 2nd and 2nd to 1st gears. The Jeep accelerates while slowing down when ample pressure is applied to the brakes. Had to swerve off the road onto the shoulder to avoid an accident due to the brakes not acting timely and the vehicle still accelerating due to the transmission. The brand new vehicle has been taken to Chrysler two times for this problem and they can┐┐T ┐┐duplicate┐Ł the problem. Was informed ┐┐the transmission is a learning transmission and will adjust to the driver and to wait until first oil change at 3000 miles to see if the problem persist". the problem is still very present and even worsening. Now, with only 1800 miles on vehicle the turn signals are not working properly. The right turn signal sticks, stays on or randomly turns on. While the left turn signal is not working at all. While driving my brand new vehicle (not even two months old) having to use hand signals to communicate when turning left. Furthermore constantly turn right blinker off. Less then two months old the vehicle will now go in for it's third repair. This vehicle is very unsafe!!

- Bakersfield, CA, USA

problem #110

Oct 252014

Cherokee 4-cyl

  • 8,100 miles
Later afternoon, I had trouble engaging the transmission into reverse. I was finally successful engaging the transmission and headed home (50 miles of backroad/highways). About 1/2 mile from home, the "malfunction indicator light" appeared on the dashboard, followed by the "transmission temperature warning light". in about 500 feet I arrived at an intersection and stopped. When I accelerated away from the intersection - the engine rev'd (RPM's jumped) but the car would barely move. I was able to drive it in this condition the remaining 4 blocks to home. I called a tow truck and they towed to the dealer. Note: The tow truck driver had difficulty engaging the transmission to move the vehicle off the street. The dealer had the vehicle for 8 days. They advised they found old codes, but could not replicate the problem. They installed a software upgrade on the transmission control module and returned the vehicle to me. The car now seems to shift "rough".

- State College, PA, USA

problem #109

Jun 202014


  • 10,000 miles
While slowing down preparing to stop, roughly around 25 mph, the transmission will down shift to the next lower gear, in doing so the system accelerates the vehicle. We've been told that this is normal operation by Chrysler. No, it's not! we also had the transmission cause the vehicle to go into limp home mode, almost totally shut down on us while driving. The vehicle had to be towed as it would not allow us to put the car in gear. Turns out there was a leak in the transmission line and the fluid was gathering in the front bumper. Wouldn't expect a leak with barely 10,000 miles on the car. These are serious safety issues with the vehicle. While preparing this compliant, we did receive confirmation from the dealership that chrsyler would be sending a replacement transmission for the vehicle. We think it is still important to document this issue as I do not believe we are an isolated case of this happening.

- Kirtland, OH, USA

problem #108

Nov 082014


  • 1,341 miles
I purchased a 2014 Jeep Cherokee, at approx.340 miles my transmission failed going through a very busy intersection. I had a loss of power, the dash started flashing service transmission, stability track warning came on and on shift panel the light next to drive was flashing, accelerator was mushy. Rolled to side of road where safe, put car in park, called for help. After in park for a few minutes tried to engage drive and it work, but car had too much power and was over revving. Dealership had it towed, and seemed to fix issue. Then again at 1341 miles I had same issue but was not able to drive it but this time I was almost hit by a large tractor who didn't realize I lost power, I have a small child that is not even two years old yet in the car!!!!!!!!. at this point dealership is working on it and replacing the transmission modular, but very wary of keeping this vehicle, have a few trips schedule very very soon and do not want to be out of cell phone range and have same issue, or worse yet have a tragic accident.

- San Tan Valley, AZ, USA

problem #107

Oct 102014

Cherokee 4-cyl

  • 5,270 miles
There are significant shifting problems with this model and transmission. Vehicle has been back to the dealership 4 times and issues are still unresolved. This seems to be a much larger product issue with this 9 speed transmission and Jeep / Chrysler is currently deflecting the issue as a computer problem.

- West Islip, NY, USA

problem #106

Oct 312014

Cherokee 4WD 6-cyl

  • 12,630 miles
The car is only 5 months old. Has a zf 9 speed automatic transmission and 3.2L 46 24V -vvt engine. I was driving on a tollway in moderate traffic at a speed of approximately 60-65 mph. Without slowing down or changing speed, the display on the dash listed "service transmission". all power to the engine was lost and car began to slow down. Would not respond to acceleration. Check engine light, stability control light, P! were all displayed. Had to find a way to the shoulder and stop car. Turned off car and restarted it. "check transmission " was displayed. Put it in drive and it felt like it was starting in 2nd or 3rd gear. Would not shift gears. Could get up to 35 mph with the tach at 2000 RPM. Would not shift at all. Got home and let car sit for a few hours. Started car after sitting for a few hours and the "service transmission" was gone. All other warning lights were gone except for service engine light. Drove to dealer next day and car appeared to shift ok. Dealer loaded PCM flash update. Reprogrammed tcm per tsb 21-018-14. Reprogrammed rf hub per 08-077-14. Car appears to be driving ok. Dealer said they couldn't find any problems with the transmission. They treated this very lightly. I feel this is a significant safety issue. Lost all acceleration and control at high speed. No notification of updates were sent previously.

- Chicago, IL, USA

problem #105

Sep 012014

Cherokee 4WD 6-cyl

  • 500 miles
From a stop the 2014 Jeep Cherokee 3.2vvt V6 4X4 often creates a wobble feel while shifting through lower gears. The Jeep's wobble isn't felt through the steering wheel but the passengers can feel the wobble and also the driver can feel in in the gas pedal upon acceleration. Upon deceleration the transmission makes a hard clunk feel when nearing a complete stop. The vehicle does not feel safe to drive as it feel the vehicle will leave you stranded. *latest updates were applied by the Dodge dealer with no change in drive ability.

- 29 Palms, CA, USA

problem #104

Oct 062014


  • 1,800 miles
After 1000 miles of driving this vehicle the transmission did not shift from park to park to reverse one two occasions. During this time after every time. I decelerated with out applying pressure to the gas pedal the vehicle would accelerate on its own when automatically shifting from 5 gear to 4 gear and increase 1000 rpms and about 3 mph before shifting to 4 gear and finally decelerating.

- Killeen, TX, USA

problem #103

Mar 112014

Cherokee 4WD 6-cyl

  • 3,000 miles
Car just stopped on highway. Since then 7 incidents, check transmission, engine light on, car going out of gear and not moving. Into service 3 times, now [xxx] has had it for 2 and 1/2 weeks and Chrysler will not let them put in new transmission, keep putting parts in and then another problem comes up. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Macedonia, OH, USA

problem #102

Apr 112014

Cherokee 4WD 6-cyl

  • 800 miles
We took delivery of our 2014 Jeep Cherokee limited on March 14,2014. After driving it for approx 1 month we noticed a very prominent wobble/shimmy in the front end on acceleration, this stops after it shifts into 3rd gear. We took it back to the dealer with this issue, they agreed there was a problem. First the dealership replaced the rear shaft and it got worse, next they replaced the cv shafts and isolator bushing. These repairs did not fix the problem. Then we were told to drive the vehicle and it would get better. We now have 6000 miles on it and it has only gotten worse. We are now told that vehicle operates as designed"? who designs a vehicle to wobble/shimmy on acceleration" this is unacceptable and we will never buy another Jeep. We have owned 4 Jeep in the past.

- Blossvale, NY, USA

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