Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints


really awful
Crashes / Fires:
6 / 3
Injuries / Deaths:
5 / 0
Average Mileage:
15,423 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee drivetrain problems

drivetrain problem

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2014 Jeep Cherokee Owner Comments (Page 27 of 32)

« Read the previous 20 complaints

problem #101

Jul 232014


  • 4,500 miles


When decelerating for a speed zone, the transmission downshifted from 5th to 4th, the rpms went up approximately 1000 and the car accelerated. The 'unintended' acceleration characteristic is also evident on downhill driving in the mountainous terrain. This occurs or a frequent basis and was evident prior to, and after, a transmission/tcm replacement. My wife no longer feels safe driving this vehicle and has gone back to using her Subaru for commuting. There are obvious issues with the engine/transmission control firmware/hardware which need to be addressed.

- Weaverville, CA, USA

problem #100

Oct 222014


  • 12,500 miles
While slowing down, with my foot on the brake, as the car approached 20 mph, the RPM suddenly increased and the car accelerated. My foot was not on the accelerator. I tested this multiple times and it occurred every time!! also, the car has shifted roughly since the day we took it home. It is getting worse. I had to approach traffic lights more carefully to assure I was far enough behind other drivers so if the car lurched (it does), I would not hit the car in front. I am not certain, but it felt like the car was also doing this at about 70 mph. I did not have a chance to test this much. I took the car to the dealership and they said the transmission must be replaced!!! the car is 7 mos old. They said the transmission is not immediately available, so they do not know when I will get my car back!! omgosh! I want a new car! when I get this back, I will likely trade it.

- Gibsonville, NC, USA

problem #99

Oct 032014

Cherokee 4-cyl

  • 6,900 miles
At freeway speed of 65, the vehicle suddenly had no power, went into neutral, and "service transmission" warning came on. Upon trying to accelerate to pull to the shoulder, the engine would simply rev rpms but provided no power, even after trying to shift between neutral and drive. After getting to the side of the road, the vehicle was shut off and turned back on, at which time the service transmission light was still on, but the vehicle worked again. The dealer replaced the entire transmission under warranty but provided no explanation of why it suddenly lost all power on the freeway and could have easily caused a wreck when trying to get over several lanes on a busy freeway.

- Anaheim, CA, USA

problem #98

Oct 102014

Cherokee 6-cyl

  • 300 miles


So far, I have experienced three issues with my brand new Jeep Cherokee 2014. 1. when accelerating from a stopped position, the vehicle vibrates/wobbles, while at low first gear speeds. 2. when breaking to stop, a brief surge of acceleration happens just before the stop completes. 3. when accelerating from any speed, the vehicle hesitates with a jerkiness before shifting into gear. I plan to bring the vehicle into the dealership, but, research to date indicates there are no resolutions for these issues. I have owned the Jeep Cherokee for less than three weeks.

- Cocoa Beach, FL, USA

problem #97

May 302014


  • 1,500 miles
I purchased a brand new Cherokee, followed the engine/drive train break in procedure as closely as I could, but started experiencing a side to side shimmy in the front end of my vehicle very shortly after purchase. The shimmy happens during acceleration from a stop and seems to disappear as soon as the vehicle shifts into 3rd gear. Typically I feel it in the gas pedal and the steering wheel, however it varies in intensity from stop to stop. Sometimes it is gone and sometimes it is enough to shake the whole vehicle. I have had the vehicle into the shop 3 times now and each time was told there is no fix for the problem and as far as I can tell was not even addressed.

- Denver, CO, USA

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problem #96

Jul 152014


  • 13 miles
When accelerating from a stop, between 13-20 mph just before the transmission shifts into the next gear the whole vehicle shimmies or wobbles for a few seconds. It happens every time, whether under hard or soft acceleration. It is also more noticeable when turning right. The passenger is even able to feel the shimmy, so it does not only transfer through the pedals or steering wheel. Axles have been replaced, software has been updated, but at this point in time there is no known fix for the vehicle.

- Le Roy, NY, USA

problem #95

Aug 112014


  • 715 miles


Wobble in front end on acceleration. 2nd gear from 1200-2000 rpms. You can feel the vibration in driver and passenger seats. Two new front axles and other parts installed on a brand new vehicle. Also transmission flashed and still problems with rough shifting. I am in the case management group and waiting to here back from them. Don't feel safe in the vehicle but I have no other transportation.

- Bechtelsville, PA, USA

problem #94

Sep 282014

Cherokee 4WD 6-cyl

  • 5,000 miles
I had multiple cases of the car not moving in the morning (engine is fine). It felt as if a clutch was slipping. The first 2 times the dealer couldn't reproduce the problem. The 3rd time he reproduced the problem - and replaced the transmission valve-body and performed adaptive learning. This took nearly 2 weeks. A week later - the transmission failed near the summit of mt. Washington nh. My wife was driving and she felt that the car had no power - the gear was in manual, 1st gear. I turned the car back down and started descending. There seemed to be no engine braking and the brakes started to smoke and loose grip. I had to stop numerous times to let the brakes cool. The car is back at the dealers. They have been able to reproduce the problem - Chrysler advised them to put grease on a connector and drive the car a bit. If the problem doesn't repeat - they want to return the car to me as is. Chrysler's incompetence will get someone killed - this could happen crossing a railway. Turning left at a traffic light, or going down a long descent.

- Beachwood, OH, USA

problem #93

Jul 302014

Cherokee 4WD 6-cyl

  • 2,000 miles
Wobbly and shimmy front end on acceleration. Only in 2nd gear from 1700-2000 rpms. You can feel the vibration throughout the whole car, mainly steering wheel and seats. It happens approx. 6 times out of 10 when the car accelerates from a stop.

- Rochester Hills, MI, USA

problem #92

Jul 222014

Cherokee 6-cyl

  • 3,197 miles
Started car in garage and in shifting to reverse, heard very loud clunking noise and transmission warning lights on dash turned on. Put in park, turned off vehicle, started again and same thing happened. Drove vehicle to dealer and car felt like it was stuck in 3rd gear. Slow acceleration at stop signs and while on highway, vehicle would not shift and was at 4000 RPM at 60 mph. Same thing has happened on 9/19/14 and 10/6/14. Dealer updated transmission software once and is waiting for new software update.

- Lincoln, NE, USA

problem #91

Jun 272014


  • 8,000 miles


I was driving on expressway and vehicle slowed down service transmission light came on.also traction control lite, check engine and another light came on I was able to pull over vehicle would not shift to park.after several minutes I turned engine off.when I restarted vehicle and shifted to park the shifter got rough and jumped to park.since then the Jeep has been at the dealer 2 more times for the same problem. Got it back on 10/8/14 and feel very unsafe driving it.this is my fourth Jeep and I never had a problem with the other ones.

- Miami, FL, USA

problem #90

Oct 082014

Cherokee 4-cyl

  • 110,000 miles
This is a followup complaint to (ODI number) 10618847 & (ODI number) 10620977. Today while driving in traffic the 2014 Jeep Cherokee I was driving stopped accelerating while I was driving and displayed a service transmission error and message saying to put the vehicle into park. The check engine light also came on. The vehicle was towed to a different dealership this time as the one I purchased from was out of range for Jeep roadside assist. This is clearly a major problem with this vehicle and Jeep has not been helpful getting it resolved thus-far as this is the third time it has occurred in as many months.

- Canton, MA, USA

problem #89

Sep 282014

Cherokee 4-cyl

  • 2,900 miles
While driving in light to moderate traffic as well as stop and go traffic, vehicle would routinely surge forward immediately after slowing and or break when foot was removed from brake pedal. Cruise control had not been used or engaged at anytime.

- Rosemead, CA, USA

problem #88

Sep 272014

Cherokee 4-cyl

  • 2,900 miles
At highway speeds, vehicle would routinely become locked into a single gear and fail to shift beyond that point until the vehicle was turned off and then restarted. Upon restart vehicle would travel approx 10-15 miles before vehicle would again not shift and have to be turned off and restarted. This cycle repeated numerous times and on subsequent days.

- Rosemead, CA, USA

problem #87

Sep 032014

Cherokee 4WD 6-cyl

  • 300 miles
The vehicle wobbles and shakes due to a jerky movement when it shift to 2nd gear. It drives with jerk all throughout 2nd gear till it changes into 3rd gear. At first I thought the vehicle was new and I should wait for break in but the same still continues and my odometer reads 1900. I feel like it is something to do with the clutch plates for 2nd gear.

- Calverton, NY, USA

problem #86

Aug 282014

Cherokee 4WD 4-cyl

  • 1,583 miles
Car stalled 6X with my 4 and 5 year olds in the vehicle. Smoke billows out of back of car. Ignition coil, spark plugs, filter and oil replaced. 9/2/14 car shifting incorrectly. Computer system reset due to transmission issues. Customer told to bring back after drives 500 miles for oil consumption test. 9/29/14 oil consumption test failed. Pvc intake valve replaced. Dealer to drive car 250 miles and test oil consumption again. As of 10/3, no resolution. Customer has requested replacement from manufacturer. Not approved as of yet.

- Westfield, NJ, USA

problem #85

Aug 012014


  • 1,000 miles
The contact owns a 2014 Jeep Cherokee. While driving at an unknown speed, the vehicle shook and vibrated when shifting between first and second gear. The dealer was unable to determine the cause of the failure. The contact indicated that both front axles and motor mounts were replaced. The computer was also updated, but the failure persisted. The manufacturer was notified of the failures, but no solution was offered. The failure mileage was 1,000.

- Elkins, WV, USA

problem #84

Aug 202014

Cherokee 6-cyl

  • miles
Driving at 70 miles per hour, vehicle suddenly stop accelerate, all lights came on dash, read service transmission.

- San Dimas , CA, USA

problem #83

Jul 082014

Cherokee 4WD 6-cyl

  • 500 miles
Transmission shifts hard from 1st to 2nd, and from 2nd to 3rd. It also has a pronounced "wobble after it shifts from 1st into 2nd gear, and continues until it shifts hard into 3rd gear at about 20 mph. After a stop will not go into 1st gear for a second or two, then abruptly surges forward with more speed than the amount of accelerator you are giving it. When decelerating, the transmission will actually go into 4th gear and add fuel causing the tachometer to go up between 500 and 1000 RPM. The transmission although touted as a "9 speed", is useless, as it will not go in either automatically or manually at any speed below 75 or 76 mph even though it easily could at 67 or 68 mph with sufficient RPM to still maintain speed. This Jeep is equipped with the towing package from the factory. Towing a 17' boat traveling over 300 miles, the car ran normally on the way to the destination shifting when it needed to and even going into 8th gear a good deal of the trip. On the return trip, the transmission refused to shift out of 5th gear even though the tach was registering 3K to 4K RPM even when going downhill. It also seemed to be losing power and having difficulty going up slight grades on the interstate. A few times I got it into 7th gear by completely letting up on the gas going downhill but as soon as we started up a slight grade it would again go into 5th and not shift into a higher gear. When I reported these problems to the dealer, I was told that this is normal operation for this transmission / vehicle. I've never had a car that did these things and could be called "normal operation". I feel this transmission is a clear danger to all who have bought this vehicle, and the NHTSA really needs to look into this and have Chrysler do something soon to rectify these problems before major accidents, injuries, and death are the outcome.

- Erie, PA, USA

problem #82

Sep 222014


  • 2,200 miles
The contact owns a 2014 Jeep Cherokee. While the vehicle was parked and started, the engine idled up and down and caused the rpms to increase and decrease. During the failure, the check engine and transmission sensors illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 2,200.

- Fateyetteville , GA, USA

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