Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints


really awful
Crashes / Fires:
4 / 1
Injuries / Deaths:
4 / 0
Average Mileage:
20,061 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee steering problems

steering problem

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2014 Jeep Cherokee Owner Comments (Page 3 of 4)

« Read the previous 20 complaints

problem #30

Sep 012014


  • 6,000 miles


When towing the 2014 Jeep Cherokee behind my rv and driving over rough road surfaces, rutted road surfaces or uneven railroad crossings, the steering axle starts to oscillate and shakes the rv and Jeep violently. The only way to stop the oscillation is to come to a complete stop. This is very unsafe when operating on freeways or state highways. I have (1) had the rv inspected and (2) purchased a new tow bar with an immobilizer kit (factory installed) and had the Jeep Cherokee (3) aligned (computerized). I believe that the problem is centered around the 2014 redesigned model in which Jeep utilizes a rack and pinion steering system that permits the steering axle to oscillate while being towed in all wheel neutral. The 2014 Jeep Cherokee is the 3rd Jeep that I have towed behind a rv. The prior Jeep were both Jeep Grand Cherokee (2007 and 2012) and I never experienced this problem with either one. The oscillating problem began with the redesigned 2014 model. I have had the Jeep inspected at several Jeep dealerships and have been told that they can not duplicate the concern and could not find a cause of the concern by road testing the Jeep. The road test ultilized consisted of test driving the Jeep. The oscillating issue is not while "driving" the Jeep - it is while "towing" the Jeep in all wheel neutral.

- Merritt Island, FL, USA

problem #29

Sep 012014

Cherokee 4WD

  • miles
2014 Jeep Cherokee. Consumer writes in regards to vehicle wobbles and sways when flat towing behind consumers motor home and parking brake issues. The consumer stated the wobbling or swaying occurred when a rough spot was hit in the road. The consumer stated the incident happened several times. It was an intermittent problem and can not always be duplicated....updated 03-10-16

- Lancaster, TX, USA

problem #28

Jun 212015


  • 24,000 miles
While in motion, the car stalled. The car would not then shift to any gear. After continuously trying to shift gears, the car would jump from park to drive. Literally jump. I had to drive home (a few blocks) with my hazards on praying all the way. I called huntington beach Jeep first thing in the morning. They towed the car to the service dept. I was told the transmission would be fixed. I tried to upgrade out of the shotty Cherokee to a Grand Cherokee for safety reasons but the dealer would not forgive the negative equity in the car as we've had it for a year. He insisted we put more money down and have a car payment of $600-700 dollars. We refused. We feel Jeep does not care about the safety but only the number of cars they sell each month which is a same. Thank god we didn't have a car accident as they my family would be planning a funeral. Maybe that is what it will take.

- Carson, CA, USA

problem #27

Jun 092014


  • 7,000 miles


Towing the Jeep 4 wheels down behind my 38' diesel pusher motorhome, the Jeep started jerking back and forth quite violently, enough to cause a serious shaking in the rear of the 30,000 lb. Motorhome. Brought the vehicle(s) to an immediate stop, checked both vehicles carefully, and could find no cause. Continued on with no shaking or problem. About four hundred miles further, after a 90 degree turn at less than ten mph, it did it again. Once more I brought the rig to a complete stop, and then continued with no shaking. On my 5000 mile trip this occurred approximately seven times. The only apparent commonality was that in most cases the Jeep had gone over a rough patch (railroad track. Raised bump in road, towed over a curb) and most events occurred at speeds under 30 mph. I have found there are others others towing the new style Jeep Cherokee who are experiencing the same problem. I am not new to towing; I have towed other Jeep over 200,000 miles with no problem. I truly believe there is a fault with this vehicle.

- Port Saint Lucie, FL, USA

problem #26

May 102015


  • 10,700 miles
Note: This issue is with the 2014 Jeep Grand Cherokee ecodiesel engine: On the 1st occurrence, after merging on highway with 4 passengers, at approximately 55-60 mpg, vehicle began to violently shudder/vibrate, with shuddering steering wheel difficult to control. Shuddering stopped when removing foot from accelerator, and started shuddering again when I began accelerating. It happened several more times on the way home, and has continued to vibrate/shudder intermittently every day since. It seems to primarily happen around 7th/8th gear at 55-60mph, but has also happened going around 40mph. Research shows this is a common problem with the 2014 ecodiesel engine, and could very easily cause a fatal accident.

- San Antonio, TX, USA

problem #25

Mar 282015

Cherokee 4-cyl

  • 12,068 miles
Driving 80mph on highway when computer shut down, lost power steering, lost response from throttle, RPM went to 0, mph went to 0. note on dash computer said to shift into desired gear when the car was already in drive. No check engine light came on.

- Aurora, CO, USA

problem #24

Sep 102014

Cherokee 4-cyl

  • 2,021 miles


We leased this car in 3/14 with the thought of problem free driving. The first week we felt as though the car was hopping when shifting. Then the steering wheel would squeak when you turned it (found that odd). Took it back to dealer they did a flash change but did not road test it. They said we need struts and they are on back order till who knows when. So now we set here afraid to drive it but still have to make payments. I am a 68 year old women who does not want to drive a year old car. Oh btw the car still does hop when it shifts. Can anyone point me in the right direction to turn this car in?

- Staten Island, NY, USA

problem #23

Nov 072014


  • 14,915 miles
I do not know if this is a safety issue but I am concerned. My Jeep has been in twice to the dealer for noisy steering and I am scheduled to take it in again this week for the same issue. The dealer has been unable to repair it. It is continuing to make noise. The noise is worse when the weather is cold outside. I have noticed that others on the internet have complained of this same issue with this new model of Jeep Cherokee.

- Charlotte, NC, USA

problem #22

Mar 092015


  • 200 miles
Bought a $55,000 Jeep. Got a call from the dealership atlantic Chrysler in northfield NJ 10 days later to schedule for a service recall on the steering. They let it leave the showroom knowing there was a recall in affect. Saw the story about this on gma this am, wanted to report, not right at all!

- Galloway , NJ, USA

problem #21

Dec 032014

Cherokee 6-cyl

  • 12,380 miles
Again, I just got back the car from the dealership at around 4pm (12/3). The work order says that they have changed/replaced the adaption part of the car to re-learn to drive. So, I drove it home. Around 510pm, in the middle of the rain the car stopped again. Luckily again, that im not in the freeway.the same thing, the car stopped and the dashboard gave me a message to shift gear and the car started to shake/jitter. I called the tow truck and they towed it again to the glendale dealership. This is the 4th time that it happen, with the same problem. I am risking my life and my family's life. Please help!

- Monterey Park, CA, USA

problem #20

Nov 252014


  • 12,380 miles


This is the 3rd time it happened. My previous ODI # 16038484. While driving out of the parking lot the car just stopped and the car screen has a message to shift the gear. I did that and the car shakes/jitter. The parking attendant helped me to push the car on the side.

- Monterey Park, CA, USA

problem #19

Nov 202014

Cherokee 4-cyl

  • 17,000 miles
The owner of a 2014 Jeep Cherokee latitude purchased this vehicle in may of 2014. Within 3 months I noticed having problems with the dash board with lights or instrument cluster not coming on when vehicle is started. I figured it was a fuse and did not immediately have a concern, but this has occurred at least three times. I take the car to the dealer and reported grinding noise when I turn steering wheel, dash lights going out, and concern of not receiving the gas mileage that I should be receiving. The dealer at Jeep Chrysler at local state diagnosed as the rack and pinion and needed to be replaced. I travel out of state and during my visit the dash board lights are out again and disables me not to see how fast I am going or how much gas is in the car. I take the car to the dealer and the dealer reports it's the instrument cluster.

- Redfield , AR, USA

problem #18

Nov 292014


  • 160 miles
While driving the steering wheel got locked all of sudden. Fortunately I was not on high way and the brake was working at that time, otherwise I would not be able to type here or I would have killed someone else.

- Nyc, NY, USA

problem #17

Nov 242014

Cherokee 4-cyl

  • 8,700 miles
#1-car jerks itself out of lane very heavily to the left, almost turns itself left on it's own when lane sense is turned on but not sensing the lane (white indication light). Car does not jerk left when lane sense is sesing the lane properly (green indication light). #2-park sense flashes on the screen 5-6 times while I"M driving. It thinks I"M parking while driving the car or slowing the car down into a turn lane. It literally displays the diagram of car with yellow bars showing how close I am to something while driving or waiting in a turn lane, however, there were no cars or obstacles ahead of me, nor am I parking. At one point I was pulling the car left into the left hand lane to turn into my neighborhood. I was not at a full stop, but almost, in the left-hand turn lane. Park sense flashed 5 times on and off each time a car passed me in the other direction. #3-lane sense cannot sense the lane 90% of the time on main streets, only highways.

- Broken Arrow, OK, USA

problem #16

Oct 182014

Cherokee 4-cyl

  • 7,500 miles
While parking the vehicle, the parksense feature disabled on its own. Immediately thereafter, the red lightning bolt indicator light appeared on the dash, which has been known to be associated with the electronic throttle control, glow plugs, swirl motor failure (low pressure in rail or fuel rail pressure malfunction) and also speed sensors. The vehicle then revved up on its own without acceleration while my foot was positioned firmly on the brake pedal. Immediately following that, the word "transmission" appeared on the dash, then the check engine light, then the collision indicator as if a car crash had occurred, which it had not. Finally, the power steering became very stiff. Drove the vehicle to the dealership it was purchased from and they said the codes were unknown like hieroglyphics. Left vehicle there. The following Monday the dealership informed me there were 3 software upgrades that were needed on the vehicle, however, those upgrades did not correct the problem. Technician also informed me the car was not safe to drive and they didn't feel safe driving it themselves and got off of the highway during a test run. The technician further explained the vehicle had 3 test runs and failed all 3 and it was beyond their expertise so Chrysler engineers would be consulted this week. Lastly, the technician informed me I "may be ahead of a recall issue." The car is 5 and half months old. I ordered the car, meaning, I had it made/built from the manufacturer. It was not a car purchased from the lot. Therefore, no other drivers of the car and it is brand new. It is a safety concern, especially since the Cherokee has been out of production for many years until the 2014 release. As a side note, I remember an incident that occurred the week prior when the vehicle had difficulty shifting gears (automatic transmission). Instead it stalled and revved on its own.

- Broken Arrow, OK, USA

problem #15

Jul 302014

Cherokee 4WD 6-cyl

  • 2,000 miles
Wobbly and shimmy front end on acceleration. Only in 2nd gear from 1700-2000 rpms. You can feel the vibration throughout the whole car, mainly steering wheel and seats. It happens approx. 6 times out of 10 when the car accelerates from a stop.

- Rochester Hills, MI, USA

problem #14

May 282014

Cherokee 4WD 6-cyl

  • 200 miles
Vehicle wobbles/shakes/vibrates upon acceleration from a stop - now is doing it intermittently at other speeds - first repair on 7/22/14 "install sop front axle assemblies & drive 300 miles to completely break in a half shaft" - after the 300 miles and no change to the problem - second repair 8/18/14 "install sop rear motor mount, align engine with 2 other side mounts - driving it off the lot after this repair did not fix the problem - at this time Chrysler has no fix for the problem - I no longer feel safe driving this vehicle and have received no substantive information that it is safe to drive - as a matter of fact I'm having trouble getting an update from Chrysler other than they no there is a problem and they are working on it.

- Farmington, CT, USA

problem #13

Sep 232014

Cherokee 4WD 6-cyl

  • 9,735 miles
This Jeep still intermittently experiences the sensation of wheel wobble when shifting between 1st & 2nd gear. The dealer is saying vehicle performs as intended. ?? I experience this periodically while driving but not every time. This is troublesome & worries me every day while driving this vehicle.

- Dayton, OH, USA

problem #12

Sep 232014


  • 1,300 miles
Traveling to work touched the command button on the steering wheel at that very moment the radio, screen, bluetooth, uconnect system lost power. The radio shut off and the center screen that controls many safety features of the car went blank and would not come back on. I had to call the dealership and they took it in immediately to resolve the issues. I have had the car two months put about 1,200 miles on the car and it has been back at Jeep several times with issues/recalls.

- Houston, TX, USA

problem #11

Sep 152014

Cherokee 4WD 6-cyl

  • 986 miles
Was stopped at a red light in an intersection when my instrument cluster/screen lit up with the following: Cel on ABS/brake lights on service parking brake on 4X4 system disabled odometer flashing upon all those messages/lights coming on we lost all power steering control to the vehicle. Speedometer was not functioning while attempting to move the vehicle out of the interaction into a nearby parking lot. Once safely parked in the parking lot we turned off the car and turned it back on again to the same messages/lights turning on. We regained power steering after we turned it off and back on but all other issues persisted. Called for a tow back to the dealership. Chrysler claimed it was a bad ABS module. I am filing a safety complaint for poor electrical design if an ABS module has the ability to bring down the entire computer system in the 2014 Cherokee this can pose a serious hazard to all vehicle operators.

- Springfield, OR, USA

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