Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints


really awful
Crashes / Fires:
4 / 1
Injuries / Deaths:
4 / 0
Average Mileage:
20,061 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee steering problems

steering problem

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2014 Jeep Cherokee Owner Comments (Page 4 of 4)

« Read the previous 20 complaints

problem #10

Feb 282014


  • 2,000 miles


The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at approximately 15 mph, the front driver's side wheel was wobbling. The failure occurred on multiple occasions. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 2,000.

- Poland , OH, USA

problem #9

Sep 242013

Cherokee 4WD 6-cyl

  • 22,000 miles
When accelerating from 5 to 10 mph there is a shake in the front end of the car, after speeding up it seems to disappear. I have found several links where people are having the same issue.

- Calhan, CO, USA

problem #8

Aug 012014

Cherokee 6-cyl

  • 14,100 miles
At low speed turns, left and right, ie in a parking lot or turning at an intersection, popping and groaning from front suspension/steering assembly. Very audible and ratcheting feel can be felt in the frame and steering wheel. Not an issue when driving straight or at speed. First trip to dealer...could not duplicate. Next day, after contacting Jeep consumer service, the Jeep was taken back to the dealer and I test drove the vehicle in the parking lot for the service consultant. The popping/groaning noise was evident in every turn and the car was taken into the service area for suspected "suspension" problem. Next day contact with dealer...they think it is either the axles or transmission. Called Jeep and they called dealership. I was then told by Jeep they were replacing the axles. Subsequent msg from service department confirmed they were changing the right front axle but it was back ordered. Now two Jeep, no transportation, no loaner. I am a master army aviator with thirty years of flying. I know when a machine is broke or about to be.

- Gatesville, TX, USA

problem #7

Aug 082014

Cherokee 6-cyl

  • 5,900 miles


2014 Jeep Cherokee latitude V6 3.2 liter has right front wheel shimmy on right hand turns and on acceleration after stops. Dealer said that this is normal due to torque of engine and horse power of engine.

- Toledo, OH, USA

problem #6

Aug 082014


  • 10,020 miles
This is a followup complaint to (ODI number) 10618847. A phone call was made to ntsb referring to this incident (ref 670186). Today while driving in traffic and at an intersection, the 2014 Jeep Cherokee I was driving bucked violently then stalled. The power steering stopped working and the vehicle was brought to a stop. When I restarted the vehicle, it was not capable of exceeding 3-4mph even though the engine was revving. The boston police responded as I was in a dangerous location and waited with me for an hour until aaa could tow my vehicle back to the dealership. The check engine light and service transmission message appeared on the dashboard. The vehicle was towed to the dealership just days ago under identical circumstances. The last time the dealership performed a 'software update' and assured me that with the new software this problem could not happen again. Any assistance you could provide would be very much appreciated.

- Canton, MA, USA

problem #5

Jun 192014

Cherokee 4WD 6-cyl

  • 458 miles
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle began to shake excessively whenever the accelerator pedal was engaged from a complete stop. The vehicle was towed back to the dealer since the contact was concerned about the safety risk while driving the vehicle. The failure occurred twice in the first week that the contact purchased the vehicle from the dealer. The dealer did not perform a diagnostic test to determine the cause of failure. The manufacturer was notified of the failure. The approximate failure mileage was 458. Updated 08/12/14 the consumer has since traded the vehicle. Updated 09/18/14

- Alden, NY, USA

problem #4

Mar 122014

Cherokee 6-cyl

  • 567 miles


This car has been looked at by Chrysler group llc for steering/transmission issues 4 times since March 22,2014. There has been two software updates that have not corrected the problem. There is a safety issue driving the vehicle that needs to be addressed before someone gets really hurt or killed.

- Hoboken, NJ, USA

problem #3

Apr 142014


  • 8,200 miles
The contact owns a 2014 Jeep Cherokee. The contacted stated that after making a left turn, the vehicle suddenly became uncontrollable and independently steered to the right. There were unknown warning lights illuminated as the contact crashed into a tree and an electrical box. The contact sustained head and hand injuries however, the air bags did deploy. The vehicle was destroyed and the contact was taken for medical treatment. A police report was filed of the incident. The manufacturer was not notified of the incident and the vehicle was not inspected to determine the cause of the steering failure. The failure and current mileage was 8,200.

- Hatkett Town, NJ, USA

problem #2

Mar 292014

Cherokee 6-cyl

  • 569 miles
Shortly after purchasing my 2014 Jeep Cherokee latitude I began feeling the sensation of wheel shimmy in the car. I first noticed during a right hand turn at accelerating the vehicle through an intersection. The best description I can give is as if a cv joint was loose and a shimmy in the vehicle and steering resulted. When at a complete stop and accelerating this shimmy occurs even when not turning right. Feels like front left wheel" I took to dealer twice. At first they acknowledged the sensation to me and said they went to lot and drove a new Cherokee to see if that same feel happened. And it did. Told me it was the way they were. ??" I continue to have this issue and am very distraught about it. I called mfg client care & reported. They instructed me to take back to dealer and call them after dealer has the vehicle. I did that. This time the dealer says they are not able to replicate the problem when they test drive the car. They say all components look tight with no wear. Jeep has 2500 miles on it. This is a safety concern. I am being told that to just continue driving the vehicle and if a complete break occurs, they will fix then. This is unacceptable.

- Dayton, OH, USA

problem #1

Mar 302014

Cherokee 4-cyl

  • 3,120 miles
Upon acceleration 5mph, multiple warning lights. Transmission light, red lightning bolt light, shifting hard, wheel locked up, battery light came on, car died. Car is 2 months old. Dash flashed red writing, can no shift unless in P before died. I was in the middle of intersection when this happened. Hurried to turn car off and turn back on and it drove. Seems to do this when the car has sat for a long period of time. Shifts hard doesn't accelerate when the problem occurs. Dates occurred same problem 3/30, 3/31, 4/1. car is at the dealer for review. They did 3199 PCM software update 3/31/14. Same problem occurred 4/1.

- Denham Springs, LA, USA

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