CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints

10.0

really awful
Crashes / Fires:
6 / 1
Injuries / Deaths:
7 / 0
Average Mileage:
30,728 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee steering problems

steering problem

Find something helpful? Spread the word.
Get notified about new defects, investigations, recalls & lawsuits for the 2014 Jeep Cherokee:

Unsubscribe any time. We don't sell/share your email.

2014 Jeep Cherokee Owner Comments (Page 5 of 6)

« Read the previous 20 complaints

problem #34

Jul 142015

Cherokee

  • 14,200 miles

A D V E R T I S E M E N T S

Shortly after starting our 1500 mile trip on July 14 crossing a bridge the monaco diesel pusher motorhome towing a 2014 Jeep Cherokee 4X4 latitude with active drive II shook badly front-to-back and side-to-side and would not stop until I pulled over to the side of the road. Normally a bump will cause the mh to shake front-to-back momentarily. I got out and checked around and under both vehicles and found nothing amiss. Got in and headed on our trip. A couple of times that day the mh shook when hitting a bump but not as violently as earlier. No more shaking on the trip and no apparent damage. The Jeep had been disengaged and reengaged from the motorhome a couple of times with no sign of damage. We traveled from bryce canyon national park to capital reef np on 20 July over a curvy, hilly highway. At capitol reef we disconnected the Jeep and found the passenger side tow bar/tab had damaged the shroud in the front of the Jeep. We drove the mh and Jeep separately to moab, ut for repairs. When the mechanic removed the lower front shroud on the Jeep and inspected the damage he found the welds on the Jeep aluminum bracket that the tow-bar base-plate was fastened to were broken on the passenger side and cracked on the driver's side. We continued driving both separately to our home.

- Scottsdale, AZ, USA

problem #33

May 032014

Cherokee

  • 3,525 miles
Transmission shifting problems causing hesitation and/or forward lurching, high engine revving, front end wheel hop. All warrant a huge safety concern. Vehicle has been in for service 13 times over the last 14 months and has still not been repaired. Several star cases opened with no resolution. All concerns confirmed by technician test drive on 6 different occasions and has currently been in the shop for five days.

- Pine Bush, NY, USA

problem #32

Aug 142014

Cherokee 4-cyl

  • Automatic transmission
  • 7,095 miles
Upon acceleration before reaching 30 mph the wheels wobble, to the point of tires shaking. This is an ongoing problem. A star case was opened with Chrysler in August 2014 for a solution to this ongoing problem. Have had it into the dealership(front axles being replaced) on several occasions but still no fix for the problem a year later. It has gotten to the point where I am feeling unsafe driving this vehicle. Update 9/15/15 updated 12/13/2017

- Roscommon, MI, USA

problem #31

Jul 112015

Cherokee

  • 17,000 miles

A D V E R T I S E M E N T S

I have recently experienced violent shaking of my 2014 Jeep Cherokee being flat towed behind my motor home. It has happened twice on the same day. Very scary situation. This after several thousand miles of trouble-free towing. The first time was over an uneven patch of repaired road. The second occurrence just happened out of the blue. I had to bring the rig to a complete stop to eliminate the rocking/wobbling motion of the Jeep, which was clearly visible to me in the rear view camera. Jeep dealer won't acknowledge the problem because they are unable to duplicate the issue. Multiple complaints about the same issue from different owners should suffice. The need to bring a large rv to a complete stop in order to eliminate the wobbling is a serious safety problem, especially while driving on busy highways. This deficiency in the Jeep is simply a bad accident waiting to happen dealer says they need to be able to duplicate the problem. Enough owners have had this problem and their separate complaints have duplicated the problem many times over. Jeep needs to look into this immediately before it causes multiple serious accidents. Updated 9/25/15...video available

- Vancouver, WA, USA

problem #30

Sep 012014

Cherokee

  • 6,000 miles
When towing the 2014 Jeep Cherokee behind my rv and driving over rough road surfaces, rutted road surfaces or uneven railroad crossings, the steering axle starts to oscillate and shakes the rv and Jeep violently. The only way to stop the oscillation is to come to a complete stop. This is very unsafe when operating on freeways or state highways. I have (1) had the rv inspected and (2) purchased a new tow bar with an immobilizer kit (factory installed) and had the Jeep Cherokee (3) aligned (computerized). I believe that the problem is centered around the 2014 redesigned model in which Jeep utilizes a rack and pinion steering system that permits the steering axle to oscillate while being towed in all wheel neutral. The 2014 Jeep Cherokee is the 3rd Jeep that I have towed behind a rv. The prior Jeep were both Jeep Grand Cherokee (2007 and 2012) and I never experienced this problem with either one. The oscillating problem began with the redesigned 2014 model. I have had the Jeep inspected at several Jeep dealerships and have been told that they can not duplicate the concern and could not find a cause of the concern by road testing the Jeep. The road test ultilized consisted of test driving the Jeep. The oscillating issue is not while "driving" the Jeep - it is while "towing" the Jeep in all wheel neutral.

- Merritt Island, FL, USA

problem #29

Sep 012014

Cherokee 4WD

  • miles
2014 Jeep Cherokee. Consumer writes in regards to vehicle wobbles and sways when flat towing behind consumers motor home and parking brake issues. The consumer stated the wobbling or swaying occurred when a rough spot was hit in the road. The consumer stated the incident happened several times. It was an intermittent problem and can not always be duplicated....updated 03-10-16 updated 11/01/2017

- Lancaster, TX, USA

problem #28

Jun 212015

Cherokee

  • 24,000 miles

A D V E R T I S E M E N T S

While in motion, the car stalled. The car would not then shift to any gear. After continuously trying to shift gears, the car would jump from park to drive. Literally jump. I had to drive home (a few blocks) with my hazards on praying all the way. I called huntington beach Jeep first thing in the morning. They towed the car to the service dept. I was told the transmission would be fixed. I tried to upgrade out of the shotty Cherokee to a Grand Cherokee for safety reasons but the dealer would not forgive the negative equity in the car as we've had it for a year. He insisted we put more money down and have a car payment of $600-700 dollars. We refused. We feel Jeep does not care about the safety but only the number of cars they sell each month which is a same. Thank god we didn't have a car accident as they my family would be planning a funeral. Maybe that is what it will take.

- Carson, CA, USA

problem #27

Jun 092014

Cherokee

  • 7,000 miles
Towing the Jeep 4 wheels down behind my 38' diesel pusher motorhome, the Jeep started jerking back and forth quite violently, enough to cause a serious shaking in the rear of the 30,000 lb. Motorhome. Brought the vehicle(s) to an immediate stop, checked both vehicles carefully, and could find no cause. Continued on with no shaking or problem. About four hundred miles further, after a 90 degree turn at less than ten mph, it did it again. Once more I brought the rig to a complete stop, and then continued with no shaking. On my 5000 mile trip this occurred approximately seven times. The only apparent commonality was that in most cases the Jeep had gone over a rough patch (railroad track. Raised bump in road, towed over a curb) and most events occurred at speeds under 30 mph. I have found there are others others towing the new style Jeep Cherokee who are experiencing the same problem. I am not new to towing; I have towed other Jeep over 200,000 miles with no problem. I truly believe there is a fault with this vehicle.

- Port Saint Lucie, FL, USA

problem #26

May 102015

Cherokee

  • 10,700 miles
Note: This issue is with the 2014 Jeep Grand Cherokee ecodiesel engine: On the 1st occurrence, after merging on highway with 4 passengers, at approximately 55-60 mpg, vehicle began to violently shudder/vibrate, with shuddering steering wheel difficult to control. Shuddering stopped when removing foot from accelerator, and started shuddering again when I began accelerating. It happened several more times on the way home, and has continued to vibrate/shudder intermittently every day since. It seems to primarily happen around 7th/8th gear at 55-60mph, but has also happened going around 40mph. Research shows this is a common problem with the 2014 ecodiesel engine, and could very easily cause a fatal accident.

- San Antonio, TX, USA

problem #25

Mar 282015

Cherokee 4-cyl

  • 12,068 miles
Driving 80mph on highway when computer shut down, lost power steering, lost response from throttle, RPM went to 0, mph went to 0. note on dash computer said to shift into desired gear when the car was already in drive. No check engine light came on.

- Aurora, CO, USA

problem #24

Sep 102014

Cherokee 4-cyl

  • 2,021 miles

A D V E R T I S E M E N T S

We leased this car in 3/14 with the thought of problem free driving. The first week we felt as though the car was hopping when shifting. Then the steering wheel would squeak when you turned it (found that odd). Took it back to dealer they did a flash change but did not road test it. They said we need struts and they are on back order till who knows when. So now we set here afraid to drive it but still have to make payments. I am a 68 year old women who does not want to drive a year old car. Oh btw the car still does hop when it shifts. Can anyone point me in the right direction to turn this car in?

- Staten Island, NY, USA

problem #23

Nov 072014

Cherokee

  • 14,915 miles
I do not know if this is a safety issue but I am concerned. My Jeep has been in twice to the dealer for noisy steering and I am scheduled to take it in again this week for the same issue. The dealer has been unable to repair it. It is continuing to make noise. The noise is worse when the weather is cold outside. I have noticed that others on the internet have complained of this same issue with this new model of Jeep Cherokee.

- Charlotte, NC, USA

problem #22

Mar 092015

Cherokee

  • 200 miles
Bought a $55,000 Jeep. Got a call from the dealership atlantic Chrysler in northfield NJ 10 days later to schedule for a service recall on the steering. They let it leave the showroom knowing there was a recall in affect. Saw the story about this on gma this am, wanted to report, not right at all!

- Galloway , NJ, USA

problem #21

Dec 032014

Cherokee 6-cyl

  • 12,380 miles
Again, I just got back the car from the dealership at around 4pm (12/3). The work order says that they have changed/replaced the adaption part of the car to re-learn to drive. So, I drove it home. Around 510pm, in the middle of the rain the car stopped again. Luckily again, that im not in the freeway.the same thing, the car stopped and the dashboard gave me a message to shift gear and the car started to shake/jitter. I called the tow truck and they towed it again to the glendale dealership. This is the 4th time that it happen, with the same problem. I am risking my life and my family's life. Please help!

- Monterey Park, CA, USA

problem #20

Nov 252014

Cherokee

  • 12,380 miles
This is the 3rd time it happened. My previous ODI # 16038484. While driving out of the parking lot the car just stopped and the car screen has a message to shift the gear. I did that and the car shakes/jitter. The parking attendant helped me to push the car on the side.

- Monterey Park, CA, USA

problem #19

Nov 202014

Cherokee 4-cyl

  • 17,000 miles
The owner of a 2014 Jeep Cherokee latitude purchased this vehicle in may of 2014. Within 3 months I noticed having problems with the dash board with lights or instrument cluster not coming on when vehicle is started. I figured it was a fuse and did not immediately have a concern, but this has occurred at least three times. I take the car to the dealer and reported grinding noise when I turn steering wheel, dash lights going out, and concern of not receiving the gas mileage that I should be receiving. The dealer at Jeep Chrysler at local state diagnosed as the rack and pinion and needed to be replaced. I travel out of state and during my visit the dash board lights are out again and disables me not to see how fast I am going or how much gas is in the car. I take the car to the dealer and the dealer reports it's the instrument cluster.

- Redfield , AR, USA

problem #18

Nov 292014

Cherokee

  • 160 miles
While driving the steering wheel got locked all of sudden. Fortunately I was not on high way and the brake was working at that time, otherwise I would not be able to type here or I would have killed someone else.

- Nyc, NY, USA

problem #17

Nov 242014

Cherokee 4-cyl

  • 8,700 miles
#1-car jerks itself out of lane very heavily to the left, almost turns itself left on it's own when lane sense is turned on but not sensing the lane (white indication light). Car does not jerk left when lane sense is sesing the lane properly (green indication light). #2-park sense flashes on the screen 5-6 times while I"M driving. It thinks I"M parking while driving the car or slowing the car down into a turn lane. It literally displays the diagram of car with yellow bars showing how close I am to something while driving or waiting in a turn lane, however, there were no cars or obstacles ahead of me, nor am I parking. At one point I was pulling the car left into the left hand lane to turn into my neighborhood. I was not at a full stop, but almost, in the left-hand turn lane. Park sense flashed 5 times on and off each time a car passed me in the other direction. #3-lane sense cannot sense the lane 90% of the time on main streets, only highways.

- Broken Arrow, OK, USA

problem #16

Oct 182014

Cherokee 4-cyl

  • 7,500 miles
While parking the vehicle, the parksense feature disabled on its own. Immediately thereafter, the red lightning bolt indicator light appeared on the dash, which has been known to be associated with the electronic throttle control, glow plugs, swirl motor failure (low pressure in rail or fuel rail pressure malfunction) and also speed sensors. The vehicle then revved up on its own without acceleration while my foot was positioned firmly on the brake pedal. Immediately following that, the word "transmission" appeared on the dash, then the check engine light, then the collision indicator as if a car crash had occurred, which it had not. Finally, the power steering became very stiff. Drove the vehicle to the dealership it was purchased from and they said the codes were unknown like hieroglyphics. Left vehicle there. The following Monday the dealership informed me there were 3 software upgrades that were needed on the vehicle, however, those upgrades did not correct the problem. Technician also informed me the car was not safe to drive and they didn't feel safe driving it themselves and got off of the highway during a test run. The technician further explained the vehicle had 3 test runs and failed all 3 and it was beyond their expertise so Chrysler engineers would be consulted this week. Lastly, the technician informed me I "may be ahead of a recall issue." The car is 5 and half months old. I ordered the car, meaning, I had it made/built from the manufacturer. It was not a car purchased from the lot. Therefore, no other drivers of the car and it is brand new. It is a safety concern, especially since the Cherokee has been out of production for many years until the 2014 release. As a side note, I remember an incident that occurred the week prior when the vehicle had difficulty shifting gears (automatic transmission). Instead it stalled and revved on its own.

- Broken Arrow, OK, USA

problem #15

Jul 302014

Cherokee 4WD 6-cyl

  • 2,000 miles
Wobbly and shimmy front end on acceleration. Only in 2nd gear from 1700-2000 rpms. You can feel the vibration throughout the whole car, mainly steering wheel and seats. It happens approx. 6 times out of 10 when the car accelerates from a stop.

- Rochester Hills, MI, USA

Read the next 14 complaints »

Not what you are looking for?