Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.


really awful
Crashes / Fires:
12 / 1
Injuries / Deaths:
6 / 0
Average Mileage:
7,701 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2015 Jeep Cherokee drivetrain problems

drivetrain problem

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2015 Jeep Cherokee Owner Comments (Page 16 of 19)

« Read the previous 20 complaints

problem #77

Jun 062015


  • 4,750 miles


Car would not want to shift, all lights came on to check engine, transmission, and service park brake. I was on a rural logging road at time, so took multiple tries to get it into gear. After finally getting into gear couldn't go faster than 40. Made it to next town and called tow truck. They installed new transmission and it didn't even work coming out of shop. They installed another transmission and it is also not working right, and starting to shift hard. This is one day after getting car back...

- Rainier , OR, USA

problem #76

Jun 212015


  • 6,300 miles
I have the 9 speed transmission. When the vehicle shifts from 1st to 2nd there is a definite wobble that can be felt in the vehicle. And when the vehicle downshifts from 2nd to 1st during a stop, the vehicle frequently lunges forward when the shift occurs. I have to be sure I am holding the brake very tightly to prevent the lunge. Both the wobble and the lunge feeling happen frequently, the lunge in particular is concerning to me, this is a 2015 vehicle! I have discussed this with my dealer and he indicated Jeep is aware of the issue, I sure hope they plan to do something about this.

- Orefield, PA, USA

problem #75

May 152015


  • 1,500 miles
The Jeep has a wobble or shimmy between 11 and 17 mph that is very significant. Seems to happen after the Jeep has been driven and is warmed up. I have 3200 miles on this vehicle and this problem was noticed when the Jeep had about 500 miles on it. I am being told its the front axle shafts that are supposedly on order. However, I am also being told it could weeks to months to get the parts in.

- New Richmond, WI, USA

problem #74

Jun 152015


  • 4,100 miles


Vehicle flutters or shimmys briefly upon accelaration from a stop position. Unsure if this is engine transmission or wheels.

- Bath, PA, USA

problem #73

May 232015


  • 100 miles
2015 Jeep Cherokee V6 exhibits a vibration or "shimmy" during acceleration. Vibration occurs at between 13-17 mph just prior to shifting from 2nd to 3rd gear (in "auto" transmission mode). Vibration always occurs, but is more pronounced as the drive train heats up. The dealer acknowledged that this has been a common problem, but that Chrysler has yet to identify a definitive fix for the defect.

- Amherst, NY, USA

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problem #72

Aug 122014


  • 1,514 miles
Vehicle was parked. I put vehicle into reverse and all warning lights came on - service transmission/service park break/engine light. Turned off vehicle, turn back on and vehicle jolted and would not move. Turned off again and let it sit for a few hours. Started the vehicle and all lights are illuminated (park brake and check engine) but vehicle runs. Took to dealer, they did an update to the computer. Happened again around 8200 miles - same result from dealer (update to computer). Took to dealer a total of three times - the third time warranted a full transmission replacement. Vehicle still does not drive properly - hard shifts, especially when deccelerating.

- Hilliard, OH, USA

problem #71

May 012015


  • miles


The vehicle has a very dangerous hesitation. It does not downshift properly when trying to accelerate.. this makes any lane change, highway approach, turn, or emrgency manuever extremely dangerous. This vehicle can't be safely driven in traffic, or taken off road as designed. Fca has not remedied the iissue and has made the vehicle worse with their latest updates. This happens every single time the vehicle has been has been in the shop twice for repairs. The excuse is it is opreating as designed. In essence a poor design is somthing we have to live with and be okay with driving in danger? this is a safety hazzard that needs to be investigated before someone dies. The public should know about the vehicle danger before they decide to purchase one

- Mooresville, NC, USA

problem #70

Jun 102015


  • 8,800 miles
While driving 55mph check engine lite along with stop/start lite came on and vehicle rapidly decelerated from 55mph to 30mph causing transmission to over heat which ultimately lead to transmission replacement on a new 2015 Jeep,

- Mt Morris, NY, USA

problem #69

Apr 132015


  • 185 miles
My car has a wobble between the 2nd and 3rd gear after a stop. It started shortly after delivery and it went away at exactly 1200 miles and is back since I hit 1800 miles. I can replicate it after every stop.. if you drive slowly after a stop. If you hit the gas paddle it goes too quick thru the gears and you won't notice it but I can't do a race after every stop and waste gas. If you normal start driving after a stop you feel the wobble from left to the right.

- Naples, FL, USA

problem #68

Apr 012015


  • 500 miles
Vehicle shakes / wobbles when accelerating from a dead stop. The passenger side front tire actually feels loose until approximately 30 mph. Also, when turning right and / or going up an incline, the front end shakes and the vehicle hesitates. Jeep acknowledges that this is an issue and they are redesigning the front axles with a sturdier design. The issue is that the repair is not available for several months at least, because it's still in development. There is a real concern that the axle could fail and cause an accident.

- East Stroudsburg, PA, USA

problem #67

Jan 132015


  • 6,000 miles


The contact owns a 2015 Jeep Cherokee. While driving at various speeds, the front wheels wobbled and the transmission jerked as if it were in neutral. The contact mentioned that the transmission failed to shift gears effectively, the vehicle accelerated independently while in park, and an abnormal noise was heard from the engine. The vehicle was taken to a dealer where it was diagnosed that the vehicle was unable to be repaired since the parts needed were unavailable. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 6,000.

- Jefferson, PA, USA

problem #66

Apr 032015

Cherokee 4WD 6-cyl

  • 5,601 miles
4/3/15 transmission recall work completed. 4/25/15 car would not shift properly. Email of notification from Jeep at time light came on read: Malfunction indicator light indicates your vehicle needs service, prolonged driving could cause damage to the engine control system. Car taken to local dealer 4/25/15-5/8/15 transmission replaced. 5/13/15-5/15/15 no power steering, ABS and no 4 wheel drive available dashboard lights on. No email from Jeep stating lights on. Email from Jeep had been automatically sent at time engine light was activated. When service person was informed he said it was because battery had been disconnected for transmission work and I'd have to reload app. Service center states no history of dashboard lights on but did have history of a loss of communication. This is why the car had stopped email notification to me. The car no longer is communicating with it's programmed computerized parts ie; it's doing whatever it wants. 5/14/2015 contacted Jeep given case mngr[xxx]contact number 1-800-763-8422 ext [xxx], email case#[xxx]. [xxx] informed me he would send case in for review. 5/19/15 ABS and traction control dashboard lights on. Pictures taken of dashboard with lights on because of history of loss of communication indicated. Car no longer recording dashboard lights on and service department keeps telling me no light indicator on. 5/20/2015 sensor replaced. 5/20/2015 call to case mngr no answer or call back from casemngr. 5/22/2015 ABS and traction control dashboard light on. Jeep emailed me at time of dashboard light on. I did not reload app as instructed. Car started communicating again on it's own. 5/22/2015 Jeep informed me no refund, no replacement. They want to continue to fix it. This car is not safe. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Paw Paw, MI, USA

problem #65

Apr 162015


  • 1,100 miles
Multiple incidents of when applying brakes, the tachometer would increase as the Jeep down shifted and the Jeep would leap forward. Increase in speed. Delays in the ignition switch when starting. When applying the gas, the Jeep would have a 5 - 10 second delay in response and slow down instead of increasing the speed. As days past, the incidents with the Jeep leaping forward when applying the brake got worse and it got to be dangerous to drive. Almost rear ended a few people. Had to have Jeep towed to a dealership because it was unsafe to drive. The computer upgrade that came out in February of this year was not applied to this Jeep before it was sold to me.

- Rockport, ME, USA

problem #64

May 162015


  • 2,325 miles
The transmission spun into neutral and finally gave out at mile 2300. It had been acting erratically ever since mile 500, it would surge forward as my foot was off the gas around 30 mph. Up until that time the transmission would act erratic, the cruise control light would come on and off, 2 driving cycles the radio/ climate control screen did not turn on which indicated to me that it was a computer malfunction of some sort. Before it gave out I noticed that the RPM meter was at 5000 at 55 mph then it slipped. I then coasted into the center lane in traffic to turn it off hoping to reset it, it allowed me to take it home before it gave out again. It is currently at the dealer for repair. I was pained to hear of very similar stories from other brand new Jeep owners as this seems to be a known problem.

- Prescott, AZ, USA

problem #63

May 202015


  • 1,500 miles
Car updated on 5/20/15 with latest tsb 21-21-15A for transmission control module. Car now skips 2nd gear when downshifting (coasting). On rolling stops the car is stuck on 3rd gear causing lack of acceleration while traffic behind expects car to get moving (highway entry ramp). If gas is floored car finally reacts and skips to 1st causing wheelspin. Car has slid during wet conditions. With snow this can be lethal. Car did not skip 2nd gear before tsb. Dealer advised this behavior is the new standard.

- Rockford, IL, USA

problem #62

Apr 032015


  • 11,500 miles
Vehicle performed very well for the first 11,500 until I did a RO1 software recall at dealership. Immediately upon picking up the car, I noticed that the car would no longer shift properly. Dealer claimed that I just needed to "relearn" it. Six weeks, 3000 miles, 4 trips back to the dealer and it still will not shift normally. After four trips they finally level with me that the new software prevents a 3-2 downshift and limits the amount that the transmission downshifts at any time. This is extremely dangerous and almost caused an accident on several occasions now. When you slow down all the way to 1mph, the car now stays in 3rd gear so that you have no power at all when trying to merge into traffic. I have almost been rear ended several times now even though I am trying to get a two block head start. When going around the corner, the only way that you can get moving again is to jam the accelerater to the floor and force it into first gear, upon which the car will surge and loose traction. Very dangerous and unstable. In the mountains or hilly terrain, this car is now a death trap. Chrysler as per software engineer louis farrow claims that this is now considered "normal operation."

- Wilmington, NC, USA

problem #61

May 022015


  • 495 miles
While driving at low speed, making a right turn and accelerating into traffic, the whole car shakes/wobbles from side to side. Almost frighteningly severe at times. Dealer claims they cannot reproduce. Sometimes get this shake while accelerating gently in straight line, usually always when in second gear. They continue to produce these Jeep every day, many will have this defect. There are bulletins out there, but nobody really has claimed the issue is fixed. Unacceptable for a modern, new designed car. Feels like a safety risk, but dealer refuses to help. Shouldn't I feel safe driving my new car?

- Waukesha, WI, USA

problem #60

May 062015


  • 4,400 miles
Transmission has always been "quirky". the transmission software was updated in April. Soon afterwards I started to notice loss of power after slowing down or coming to a near stop. The automatic 9 speed was not in the correct gear. One day I went to pull out in traffic and had little power. There could have been an accident as the other vehicles had to brake to avoid me. Vehicle is at the dealer waiting for a new transmission. I saw all the stories online about the transmission issues in this vehicle and decided I should also report my experience.

- Maryville, TN, USA

problem #59

May 142015


  • 2,056 miles
Vehicle began shifting hard, and accelerating when brakes applied. Lunges forward gaining speed while brakes engaged. No services engine lights at that times. Taken to dealer for service. Told by service man that it had 2 recalls for updates to transmission computer. Never notified about recalls or can't find recalls regarding transmission on their website. Updates applied today and was picked up. Drove approximately 10 miles toward home when it lunged hard, alarms sounded and service lights turned on. Taken directly back to dealer and awaiting their response. Other non safety related issues include driver side running light malfunction, smart screen audio/climate control malfunctions.

- Barbourville, KY, USA

problem #58

May 052015


  • 9,500 miles
As I was driving on the highway (cruise control), I raised my right knee which accidentally bumped the ignition key which turned the car off. I turned to key to on, but no help, then start position, again no help. I then put the trans in neutral and was able to restart the engine. However, I could not shift back into drive. I had to pull off the highway, come to a complete stop before I could shift into drive. Fortunately I was on a two lane highway where I could safely pull off to the side of the road. Had I been in one of the middle lanes of I-5 near seattle, this could have caused a serious accident (me getting rear ended). Note that I able to duplicate this problem later.

- Seabeck, WA, USA

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