CarComplaints.com Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.
10.0
really awful
Crashes / Fires:
13 / 1
Injuries / Deaths:
6 / 0
Average Mileage:
27,075 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Sept. 2015 I started having problems at 6 months since then I have had it back to the dealership 9 times sometimes it has to be towed in is not driveable same problem but every time I get it back the problems are worse since about the 18th of Aug this year I have had the car only 9 days this is now Dec 3rd it has been in the shop sometimes 3 or 4 days some times as long 3 or 4 weeks the transmission clunks like it is falling out all the lights go out will not shift it also shuts down when driving it one time in the middle of an intersection this is getting really dangerous for me as well as anyone else on the road with me I have been in touch with Chrysler customer care lady named lori she says I am out of the perimeter for buy back they did not know what is wrong with this car I am making car payments and insurance on a car I can't drive and don't even ave most of the time. The dealership called me a week ago to come pick the car and when I got there it wouldn't even run to get to the front of the building to me. This has been going on for 2 1/2 years now only getting worse all of the time I am now afraid to drive this car knowing it can shut down anytime in the middle of traffic and Chrysler won't do anything except keep putting it back in the shop and after 3 weeks or I go to pick it up and once again it won't run.
We are the original owners of the above vehicle. We have noticed extremely hard and untimely shifting of gears with this transmission. We have brought the vehicle to an authorized dealer on November 29, 2018 and was advised there is a recall (S55). The recall was addressed, however this did not fix the matter. I understand there is a class action claim that we are now a participant in regarding this transmission issue.
Check engine light comes on, codes are U1504, U1412, U0001, U1110, U1120, will not shift, 4WD temporary unavailable message comes on, stability traction light comes on, all shifter gear lights are on, this had happened 7 times since I purchased this Jeep, engine has cut a couple of times during all of these issues!
The contact owns a 2015 Jeep Cherokee. While driving and attempting to make a turn, the vehicle failed to accelerate. The failure occurred without warning. The vehicle was taken to shottenkirk Chrysler Dodge Jeep Ram (678-535-3417, located at 200 Liberty blvd, canton, ga 30114) to be diagnosed, but the failure was not duplicated. The manufacturer was made aware of the failure and stated that the dealer would be called. The dealer was not called. The vehicle was not repaired. The failure mileage was approximately 38,000.
I have a 2015 Jeep Cherokee limited 4X4, when I try to slow down or stop the vehicle will speed up. It is like you are giving it gas instead of applying the break. It was purchased with around 13500 miles on the odometer on 9-22-2018, it now has 21360 miles as of 11-27-2018. The transmission completely stopped working on the highway in traffic. The transmission would not make the vehicle move and acted as if it was not in any gear. It has seamed to have issues from the time I purchased it and I was told by a Jeep dealership that it was just the normal way that the 9 speed transmission worked. If this is normal for a transmission to fail at 21000 miles I feel that is a major concern and a huge issue.
- Athens, TX, USA
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We were on a road trip and on the highway the dashboard said service transmission and lost acceleration when going up hill or trying to go faster from a stop. The check engine light also came on at the same time of the service transmission light. After that, the car had trouble shifting and had a hard time to move after stopped.
Very simple, when shifting from 4 to 5th gears in an automatic it will bang and shift very hard. It will not shift down into first without coming to a complete stop. It hesitates and is very unreadable. In my opinion a safety hazard. Have taken to dealership and they have said that there is nothing they can do until it produces an engine code or breaks. It is a problem with the solenoid shifting and computer talking to one another. Chrysler I think has change the next year transmission due to this problem. This is a safety hazard. This a common occurrence.
My 2015 Jeep Cherokee exhibits a rolling stop condition which happens between 1-8 mph. When press on the accelerator, the rpms climb but vehicle does not move. Suddenly the transmission downshifts to first gear from third and squeals the tires propelling it forward. When pulling into traffic, or slowing down making a turn if I have not come to a complete stop vehicle will not shift correctly and hesitates to accelerate for several seconds, when it does finally shift it is very hard and will lunge the vehicle forward.
While towing my Jeep Cherokee behind my rv, I have encountered something known as the 'death wobble'. this can be very serious danger as the steering wheel of my rv was shaking so violently, it was uncontrollable. Thinking it was my rv, I spent $1200 to have my rv examined only to find out later that it was my towed vehicle, a 2015 Jeep Cherokee causing the massive vibration. This can be a very serious danger. Thinking it was my rv, I spent $1200 to have my rv examined only to find out later that it was my 2015 Jeep Cherokee causing the severe vibration. Do I have any recourse" what has been done to require Jeep to mitigate this known problem? what kind of requirement did Jeep have to notify me of this issue? my second problem as to do with the transmission. Again, this problem affects all Jeep Cherokee with the 9-speed transmission and is known to Jeep but they have failed to do anything about it. I have taken my vehicle in three different occasions and each time they have claimed it required a computer update. These updates never clear the problem. When slowing down to almost a stop, and pressing the accelerator, the vehicle has difficulty finding a gear then lurches forward. As you could imagine, this can lead to fatal accidents. What recourse do I have against Jeep"
Service brake system keeps coming on after multiple times taking it to the dealer and then fixing it. It won't let me drive the vehicle and has slammed the brakes on me while the car was moving. I've looked up and I am not the only one have this problem with the Jeep.
Vehicle was not shifting correctly from 1st to 2nd gear... there was a loud thud when putting vehicle in reverse....dealer is replacing the transmission. Vehicle has been down 3 weeks, no information. The passenger door lock button doesn't work. Center console is loose. The sunroof shade is wrinkling when it goes back, the sunroof makes a popping noise occasionally when it's opened. The ac stopped working all together, or will trickle out. The tires are very wobbly and noisy.
The vehicle has repeatedly come up with a "service shifter" message since I purchased it in Dec of 2015 new. The dealership replaced the shifter assembly, but the problem kept happening. They kept flashing the software and telling me it was fine. At the end of July 2018, I took my vehicle in for an oil change and to have the headlight researched because it had begun to flicker along with one of the two license plate lights. The dealership told me that the headlight and the lisence plate lights went out at the same time by coincidence. I tried to contact Jeep/Chrysler directly and explain there was a bigger problem but they wouldnt listen. Days later, I stopped for gas, shut off the car and filled the tank. When I got back in the car wouldnt start. I kept trying to turn it on but it wouldnt make a sound. Finally, after about 25 minutes the car turned on. Once on, error messages light up my dash: Service shifter, service parking break, service engine, service transmission, and others. I tried to shift into gear but it shifted hard and sounded like the transmission was going to drop. The car wouldnt move. Towed the car to dewey Dodge. They flashed it, told me it was fine, and made me come get it and wouldnt look further. 24 hours later, I was stranded again, car wouldnt start. Towed it again. They told me it was the battery, even though they had previously told me they did a 27pt inspection and it was fine a day prior... they had my car for 2 months. Once I got it back, I had it for only a few days and I was stuck again. After about 30 minutes the car turned on, and I was able to try to drive home. While on highway, service shifter appeared again. Dewey replaces the wiring harness and the shifter again. Chrysler refuses to acknowledge a widespread issue even though multiple online forums have a collection of people detailing the same problems!
The vehicle powertrain / 9 speed transmission shifts very aggressively and unexpectedly accelerates going forward. This results in a "peel out" and is very unsafe. When pulling out of intersection the vehicle does not want to go forward, almost as though it's in neutral, then shifts aggressive and lurches forward. This has happened multiple time! merging on to highways, turning on to busy roads, or simply pulling out from an intersection into traffic does not have proper response (or none at all) in acceleration. This could result in a deadly collision. As much as I love the vehicle, I do not feel safe driving this vehicle. This also happens when accelerating to pass. This has happened multiple times while driving. There are many complaints on this transmission being unsafe. When I took the newly purchased vehicle to the dealership for check up and oil change, I mentioned it to them but there was no fix. Something needs to be done to fix issue. Please tell me this serious problem with this year/make/model is being addressed! thank you in advance for your response and action.
The car lurches forward when stopped and has started the car has physically started jumping forward while and seem to have a lot of trouble changing from one gear to the next. I had the car in when I first purchased it and they could find nothing wrong. It has done this off and on since I have owned the car.
The contact owns a 2015 Jeep Cherokee. The contact stated that the vehicle failed to change gears properly. An independent mechanic inspected the vehicle and stated that there was a delay with the gears properly changing over. The VIN was not included in NHTSA campaign number: 16V529000 (power train). The vehicle was not repaired. The dealer was not notified. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 50,000.
When the oil is low, and you are on a slight incline or hill the vehicle will simply shut off while driving with absolutely no warning. No warning light, no warning message. Once the vehicle shuts off it doesn't restart, until its on a flat area. This has happened several times, the last time I was stopped on a hill waiting to make a left turn when I started to go the vehicle just shut off and I was stuck in the middle of the road across two lanes of traffic. This is very dangerous and could easily get people killed. The 3yr old engine is apparently burning oil, since there is no leak and regular oil changes are done.
Car lundges while going in reverse or forward at lower speeds (ie. Backing up or stuck in traffic). The acceleration from stop can be very very delayed so you never want to pull out into traffic without a very large opening or you are likely to get into an accident. It also can shift inappropriately at higher speeds and cause the car to lundge. It's also lundged pretty drastically at start up while in park.
A D V E R T I S E M E N T S
- Raytown, MO, USA