Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.


really awful
Crashes / Fires:
3 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
5,065 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2015 Jeep Cherokee miscellaneous problems

miscellaneous problem

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2015 Jeep Cherokee Owner Comments (Page 2 of 3)

« Read the previous 20 complaints

problem #35

Dec 012015


  • 3,200 miles


Side view mirrors' placement blocks visibility particularly while maneuvering in parking lots created several close calls. Mirror should be mounted higher to eliminate vision blockage while improving visibility.

- Taylors, SC, USA

problem #34

Aug 312015


  • 150 miles
The car has a toxic internal smell. It clings to you for hours after leaving the car and has remained on clothing and baby toys left in the car. I bought the car new and as I have driven the car the smell had become worse and worse. The dealership acknowledged the smell and said it was from factory stickers under the car. Jeep paid to have the stickers removed over three weeks ago. The car smell is not dissipating. I place my one year old son in the car and I am terrified of the effect the chemical smell may be having on him. The dealership has said I have to just wait for the smell to go away. It is not health and beyond any toxic smell I have ever experienced. This is the only car I have access to drive and have no choice but to place my son in it.

- Camden, ME, USA

problem #33

Jul 012015


  • miles
Bought a 2015 Jeep cheroke in March and have had transmission issue since day one. The transmission slams into gear when accelerating and downshifts hard and pushes the vehicle forward on deceleration. I have 5,000 miles on my "new" $35,000 vehicle and I'm on transmission number two. Every time I drive this vehicle I wonder if the transmission will stop again and leave me stranded, or worse, cause me to get into an accident. Many times when accelerating, there is a pause without any movement and then the transmission grabs and the vehicle lunges forward. This has happened merging onto the thruway as well. I was trying to accelerate to merge with traffic driving 65 mph and nothing was happening as I pushed on the gas pedal. Then all of a sudden it kicks in with a loud thud. I worry when it snows that this will make the tires spin to much and I will lose control.

- Lancaster, NY, USA

problem #32

Oct 222015


  • 7,600 miles


Initially car shuttered when coming to a stop and was downshifting. The engine start/stop malfunction light illuminated and the service engine mil came on as well. From then on the car behaved as though it was stuck in 3rd gear causing a total lack of torque/power when accelerating from stops, and the engine rpms were going extremely high and the car wouldn't shift. Even tried using the "manual shift" feature but the car indicated it was shifting gears, but the rpms did not change, nor could you feel the car shift. When accelerating from a stopped position there was no power and the car crawled/struggled to get moving forward. Was almost T-boned trying to turn across oncoming traffic to get to a parking lot so I could stop. Once I pulled into the parking lot car would not go into reverse. I put it in reverse, but the car wouldn't go. Turned the car off and then on and everything seemed to reset except mil and car started bevaing normally. I took the car to the dealership and they "reflashed" the PCM, tcm, and BCM. 1 day later the car shutters when down shifting and error lights come on. Loses power, and 50% of the time seems like it is not shifting gears. 25% of the time won't go into reverse. Car behaves normally after restarting though the mil indicator light remains on. Usually around 10 miles later the whole series of malfunction starts again, always when the car is downshifting before a stop. Just dropped the car off to the dealer and they are having their transmission specialist look at it. When I dropped it off it was giving the same error code, "improbable error" from the tcm/PCM. The lack of power to accelerate and inability to go into reverse makes this car simply unsafe to drive when the errors occur. Attaching first repair invoice from the tcm/PCM/BCM reflash. Waiting to hear what the transmission specialist says.

- Asheville, NC, USA

problem #31

Oct 122015


  • miles
I did the recall orc module software on my vehicle now I got a recall on th radio security vulnerabliliey the dealer in my town says this is the same recall, is it?

- Hastings, NE, USA

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problem #30

Oct 072015


  • 18,200 miles
Tuesday while driving the vehicle making a left turn onto a busy 4 lane hwy the Jeep attempted to stall with dinging noises like warning lights should come on nothing appeared, Wednesday while driving after making a right turn the Jeep just shut down immediately with the battery warning light on stating "to shift you must begin in park" on the dash - couldn't move the vehicle at all nor would it restart for over 15 minutes. Finally got the Jeep started, continued on my route with it lurching forward and surging - mind you an infant was the back seat both times occurrences. We both could have been seriously injured or worse if another vehicle would have been close either time. Called the dealership they informed me to drop it off so I dropped it off Wednesday morning with it yet to be looked at after being there for 36 hrs with no hope in site of when it will be. This is a serious issue.

- Meadville, PA, USA

problem #29

Oct 012015


  • 14,000 miles


Driving on highway & dashboard starts flashing, had to pull over and message stated to service transmission. Car has less than 15 K miles, took it in dealer indicated it was fixed, same day on the way home from dealer on highway it happened again

- Parker, CO, USA

problem #28

Jun 102015


  • 3,000 miles
The vehicle was stationary.the water from the air condition condensate line runs on a pan which in turn over flows over the side of the pan running on to the exhaust steaming up under the car into the engine compartment and the steel above the exhaust.

- Fogelsville, PA, USA

problem #27

May 292015


  • miles
My check engine light came on at the 5,000 mile mark. Turner out I needed a new transmission. The dealership installed one for me and ever since I got it back it's not the same. Makes loud noises when I turn it on, and sometimes it doesn't even want to start. Also, when I push on my brakes my vehicle jerks back when I come to a stop.

- Katy, TX, USA

problem #26

Sep 192015


  • 12,174 miles
While driving 60 mph I lost power to the vehicle. I was able to safely coast to the side of the freeway. Several errors popped up including service transmission, service 4WD, service parking break. After sitting on side of road I restarted car and errors cleared. This has been happening several times and taken to dealer 4 times. This is a very dangerous situation and I have been put in very dangerous situations.

- Katy, TX, USA

problem #25

Sep 102015


  • 600 miles


Was traveling to work and there was a car ahead of me. This person had out of state plates and was not paying attention, speeding up and then slowing down several time. The person behind me and passed both of us. In fact he was the one the I ran into. Then when I approached the next town to get on the 4 lane, there is a turn off that everyone uses to get to the school. I don't remember what happened to the green out of state car, I think he did a quick left turn in front of me, and then I hit the guy that passed both of us. He was stopped waiting for the car ahead of him to turn. Needless to say, I was charged with failing to stop in an assured clear distance. The sun was bright and I seen no brake or turn signals. The front end of my 10 day old vehicle sustained over 8600 dollars in damage so far. My concern is why did the air bags not go off at 50 mph when I hit the back of his 2012 Buick? I was taken by ambulance to be checked out as the seat belt hurt my chest and possible broken finger. Later that night I returned to the hospital for a head ct and chest xray for dizziness and headaches. I still have head aches when I bend over and will most likely consult my doctor for possible whip lash. The other driver was not hurt, but was told his vehicle was going to be total loss. We just bought this and now I am concerned about safety! both the adjustor and I were concerned why they didn't deploy. The whole front end of my vehicle is destroyed. From bumper back to radiator, which was destroyed.

- Manchester, IA, USA

problem #24

May 072015


  • 509 miles
I was driving to work and car started to die. I was driving around 30 mph and car started to slow down. I came to the point where I was was ready to take a left turn so started to turn but the car died and an oncoming car almost hit me.

- Conyers, GA, USA

problem #23

Jan 202015


  • 3,132 miles
When reducing speed once at about 35mph the vehicle wants to accelerate. Vehicle was in the shop from Jan. 20th 2015 Feb. 6th 2015. Dealership replaced transmission and fixed the problem. I was not able to list the dates up top so I will list everything here. April 29th 2015 to April 30th 2015 vehicle had a recall. Recall #R05. July 13th - July 28th had a problem with gas. Everytime I would get gas within 20 miles it would drop a quarter of a tank. Dealership replaced fuel pump and tested it. Also another recall. Recall #R40. June 1st - June 2nd I advised the dealership vehicle goes through a quarter tank of gas within 20 miles. They looked at it and couldn't find a problem. Also on this date they performed a flash update for powertrain control module. On July 31st my fiancee came to pick me up at 3pm after work and I got a call from her stating the vehicle stopped running. She had our newborn baby along side of the road in 90 degree weather waiting for a family member to pick her up. I got a ride to our broken down vehicle and called a tow truck. Tow truck came and took us to dealership. I waited for the results and they had no idea why it had died so they gave me a rental until the next day. August 1st recieved call from dealership saying it was a faulty fuel pump they had installed just a few days before. My vehicle was in service for this from July 31st - August 4th. The problems add up now I have another recall for the power liftgate control module, recall #R27 as I cannot get this recall fixed yet because I was told by dealership they havent started manufacturing the parts yet. Lastly, last week I went to start vehicle and it would not start. Took a few times and had to give it gas for it to start. Today Sept. 7th 2015 vehicle would not start. Had to get it jumped and going to call dealership tomorrow to get this checked out.

- Tiffin, OH, USA

problem #22

Aug 312015


  • 6,755 miles
We towed the Jeep behind our rv using a roadmaster tow bar. After having traveled 10 miles at appropriate highway speeds, we slowed down in a construction zone that required all traffic to continue in the far right lane. The new lane crossed over the edge of the highway pavement on to the recessed skirt of the shoulder, about a 2 inch drop. At that time our rv began to rock, alerting us to the possibility that we had blown a tire. While assessing the situation we saw in our rear camera that the Jeep was rocking violently, which was also witnessed by the chp officer that followed us to safety.the tires were fine, but the Jeep's violent rocking was enough to scatter the contents of the car. We detached the Jeep with a great deal of difficulty after the amount of twisting that occurred during the bouncing. The check engine light was also activated. We were able to drive the Jeep to an area that allowed us to re-attach the tow gear and continue to our destination.

- Atascadero, CA, USA

problem #21

Nov 182014


  • 2,000 miles
I bought the car mid October 2014 and began noticing it did not shift properly - would "hang up" in lower gear when it should shift. Took it to the dealership (mileage aprx 2,500) which said it was "throwing codes" so they adjusted the transmission. This still did not correct the issue so I took it back and they said they could find nothing wrong but did make a minor adjustment but the problem continued to get worse. At aprx 5,700 miles they put a new transmission in the vehicle (probably May 2015). In June, the vehicle began to falter when it was trying to shift and while driving (happens at any speed) and, while sitting at stop lights it would surge forward with my foot on the brake. The dealership has adjusted it twice since then. The dealership has offered to sell the car at auction for me and Jeep wants to send in a "star repair" team to work on the vehicle some more. I have had this car already worked on 5 times and no one has a clue of what to do to repair it. It is dangerous in that when you pull into traffic and the car falters/stalls out it can create a potential wreck or when it the engine surges on its own a risk of running into something exists. I don't think selling it at auction just to pass the problem on to someone else or "hanging parts" on it in hopes they can fix the problem is the answer. The car now has 10,600 miles on it; has not been abused and still does not run properly or safely. I think this vehicle is a lemon and both Jeep and the dealership do not want to take responsibility for a faulty product that is dangerous to drive

- Miami, OK, USA

problem #20

Jan 122015


  • 4,000 miles
Car does not accelerate when pushing on gas, gets stuck in gear and then when it finally fins the right gear the whole vehicle bucks. Reported the problem in January, was told to wait for the recall update, which didn't happen until June. Have brought the vehicle in 2 more times for the same problem. This problem has caused me to almost be in a number or accidents when trying to merge on to highways or pass someone on the highway. In another incident my sunroof exploded from the inside out while driving on the highway and Jeep is refusing to cover it under warranty even though nothing hit the vehicle and there are other reports online of this happening.

- Carmel, NY, USA

problem #19

Jul 262015


  • 2,900 miles
I was turning at a busy intersection outside of DC when it appeared that my engine completely shut off and I was coasting. I pressed on the gas but the car went nowhere. After a few seconds, it kicked back on and sped up to 50mph. Thankfully no one was behind me or I could have gotten rear ended. Three days later, my husband was driving my car on the highway (going at least 65mph) when the malfunction indicator light appeared and the RPM's were well over 5,000 when slowing down to only 30 mph. The car was not shifting properly and we had to pull over. Unfortunately we were four hours from home and had to "manually" shift the entire drive home because the automatic transmission was not functioning. We took it to a dealership and they performed the software update and insisted that it was fixed. My husband demanded they drive it for a longer distance and sure enough, the car broke down and was taken back to the dealership. They ended up replacing the transmission and I just picked up my car yesterday (8/24). I still notice it jerking back when I press on the gas after coming to a stop and not shifting properly. I feel so unsafe in this car and none of the Jeep employees (at my local dealership and corporate) seem to be concerned. I live in the city and cannot afford to have my car breakdown in the middle of the road or have the transmission stop working like before. It took 3 weeks of being serviced and I still don't think that it's fixed properly.

- Silver Spring, MD, USA

problem #18

Aug 072015


  • 325 miles
This is a newly leased vehicle. After driving at 65 mph for about 20 minutes and then stopping, a burning smell was observed. After opening hood, smoke was rising from behind the engine, but no fire. Oil was observed leaking underneath the vehicle and engine oil level had dropped below the recommended level. Oil was leaking onto the skid plate and exhaust which caused the smoke. Vehicle was driven back to the dealer for repairs. Dealer stated the oil pan seal was leaking and replaced the seal immediately at no charge to me.

- Milton, VT, USA

problem #17

Aug 072015


  • 21,000 miles
Shifting with the vehicle or accelerating often has unexpected results. Shifting from reverse or park to drive results in lunging forward with increased speed. Shift from reverse to park or park to reverse can experience forward lunging. Pressing the gas, or even attempting rapid speed increase, can result in an unresponsive vehicle - no movement forward, high revs and significant rpms. After several seconds a rapid "catch" occurs and an uncontrolled jerking lunge forward.

- Prior Lake, MN, USA

problem #16

May 292015


  • 4,000 miles
Car transmission failed, causing us to get hit numerous times. Can not accelerate when necessary, sometimes it will go fine and other times gas pedal floored and go no where.

- Mesquite , TX, USA

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