really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
4,101 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2016 Jeep Cherokee miscellaneous problems

miscellaneous problem

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2016 Jeep Cherokee Owner Comments

problem #9

Nov 282016


  • 5,200 miles


Problem began with the car bucking significantly after changing gears. Then, when the car was in drive (but foot was on the brake), car would start to buck again, transmission slowed, car would not accelerate, kept bucking and lights in car dimmer. Had to keep restarting the car to get it to keep going. But, once I used the brake again, the bucking and loss of acceleration would start all over again. Dealer continues to state that the computer in the car is not registering any problems at all. Has been in the dealer 3 times over the last 3 weeks. This all happened when the vehicle is in motion, on any kind of street or highway, whenever the gear begins to cause bucking after changing.

- Bridgewater, NJ, USA

problem #8

Nov 252016


  • miles
My 2016 Jeep Cherokee latitude caught fire, behind the engine, while I was driving it. I was able to extinguish the fire with the help of two-three bystanders and the fire department. There was a police report taken. While there is a recall for a auto rear-lift gate, my Jeep Cherokee does not have that feature and the fire started and was located below the vehicle and right behind the engine.

- Washington, DC, USA

problem #7

Dec 082016


  • 3,000 miles
Uconnect system key fob with remote start capability is able to start the vehicle accidentally if the fob start button is depressed in a pocket. In the instance in question, vehicle was parked in home garage, fob was in pocket of owner inside the home. Owner walked into garage to find vehicle was running. Remote start feature of fob cannot be disabled.

- Winter Garden, FL, USA

problem #6

Oct 042016


  • 12,000 miles


The transmission shifts rough in the lower 3 gears. There is a bad jumping/lurching/banging when accelerating from a stop.

- South Lyon, MI, USA

problem #5

Oct 212016


  • 4,500 miles
On Oct. 21, 2016, while backing out of a parking space, another vehicle that had been parked behind me also backed up. Our two vehicles collided - bumper-to-bumper, at a slow speed (probably 2-3 mph). Very minor damage resulted - the reflector on my rear bumper was broken. I am surprised that my safety warning system did not activate to alert me to the impending collision. This system very reliably activates if I'm backing up and cross traffic is near, or if I'm approaching another vehicle while parallel parking. I'm wondering if this system has a "blind spot" that prevented it from working in the case of yesterday's collision.

- Reno, NV, USA

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problem #4

Jul 312016


  • 1,358 miles
Buy a new jeppcherokee in silver spring darcars md. When I was driving down a small hill, suddenly a noise and the car stopped, call assistant road and sent a tow truck to take the car to criswell Jeep service, the technical S criswell Jeep service they diagnosed transmission, including the reemplasarian for a new one. All this hapend on July 31, 2016 and today September 9 2016 they still have not been able to fix the car the chysler already have my case

- Gaithersburg, MD, USA

problem #3

Aug 022016


  • 1,850 miles


This car was purchased on June 30, 2016. We went on vacation July 18, 2016 in our new vehicle. At the time of the fire this car was just 32 days old. We pulled into a love's truck stop to refuel the car. The engine was turned off and I had begun refueling the car. Smoke was coming out of the hood. Upon opening the hood there was fire underneath the engine coming up both sides. Using water and a fire extinguisher we were able to put the fire out. We had the car towed to the nearest Jeep dealer. Chrysler is taking no responsibility even though there are numerous cases sited with engine fires on Jeep vehicles. They have refused a directive from nhtsb to issue a recall for this problem. With other people also refueling cars right next to us, this could have been a major catastrophic event. Chrysler, Jeep, my family and all those at the love's truck stop were very lucky that day, August 2nd, 2016.

- Bradenton, FL, USA

problem #2

Aug 132016


  • 9,000 miles
Center console in this 2016 Jeep Cherokee latitude AWD has design flaws as every time car hits a bump the console opens causing a distraction -- dealership has replaced the latch that did not work and then they replaced the whole console and as to date the console still opens.

- Milford, CT, USA

problem #1

Jun 012016


  • miles
I purchased a 2016 Jeep Cherokee with an active drive II transfer case for the sole purpose of flat towing it behind an rv. All printed and on-line brochures clearly stated that the vehicle could be flat towed. I paid a lot of money for the upgraded drivetrain and waited 8 weeks for delivery only to be advised a few months later by fca that the vehicle is no longer towable as purchased. If the customer desires to tow the vehicle then the customer can purchase a newly released wiring kit and pay a dealer to install it. Additionally, the customer should upgrade their rv tow package to include a means for charging the Cherokee's battery while being towed. Chrysler says that they deem this required wiring kit as a 'customer satisfaction' action and that therefore, the customer has to pay for it. How is it possible that Chrysler / fca can get away with selling a vehicle as 'towable' and then subsequently require the customer to pay hundreds of dollars to fix their mistake? if the customer chooses to not add this fix then it is recommended that they do no flat tow. The consequence of flat towing without this fix is a possible severe wobble which can damage the vehicle and rv. It could also cause an accident if the situation gets out of control. The recall center sent out a notification of the issue to customers, but they are not considering this a recall issue. Instead, they are advising customers that there is an issue and to deal with it on their own.

- Norcross, GA, USA

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