This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving at approximately 50 mph, the vehicles steering wheel locked, all lights on the dash came on and the car shut completely off. My daughter was able to slowly pump the breaks to stop because there was no traffic but had there been she could have been in a serious accident since the car completely shut down. This is a huge safety concern.
I was driving like normal about 15 mph after just pulling out of the gas station onto the main road and have no issues with my car as of late and all of a sudden it just stopped. All the lights lite up on the shift, every light lite up on the dash saying everything needed to be serviced, I was unable to move or do anything with the car, not even turn it off and i was in the middle of the road! Luckily no one was behind me and I was still able to engage my hazards. After about 10 min's my car turned off on it's own. I sat for another 10 before finally being able to turn it back on and move it to the side of the road and eventually get it back to my house 2 miles away. Clearly this is a serious safety issue and is not ok, especially the fact that my car was bought brand new and is not even 5 years old!
Car stalls without warning or indicator lights and will not restart in a safe manner. There are dozens of reports concerning this situation online and it is a SERIOUS safety issue that has received no attention. There is apparently and -€œincomplete-€ notice from JEEP that has failed to reach all customers. This has now happened to me three times -€" 2 of which were in situations that created significant safety risk.
While driving the Service Shifter prompt came on and all the lights on the gear box turned red. The safety risk when this prompt came on is huge as you are driving and trying not to panic as you don't know if the car will stall or stop suddenly. MANY other people with Jeeps have experienced this problem. There should be a recall for this issue. This vehicle has under 25,000 miles. I went to the dealership and was informed the parts are not covered under warranty. It was confirmed the Bezel and Wire Harness will have to be replaced which the dealership did on 6/24/2021. The vehicle was only inspected by the dealership. No other warnings or dashboard messages prior to 6/23/2021.
Jeep will stall while driving. Engine will shut off, lose power steering, cannot accelerate to try to get out of harms way, battery, oil and engine light will come on and receive a message saying to "shift to park or neutral to start the vehicle". if you want a couple minutes the Jeep struggle to turnover but eventually will. This is extremely dangerous and this vehicle needs to be recalled immediately!!!! this is a major safety issue!!! it has happened to me 6 times in the past 3 weeks. It happens while driving and occurs without warning on any street or highway, turning or braking.
I was at an intersection stopped yesterday and my 2017 Jeep Cherokee limited lost all power steering, and brakes. Dashboard flashed 'car must be in neutral or park to shift gears' and wouldn't go forward, started rolling backwards until I pulled the emergency brake. Turned off the car to try to reset it and took a long time to turn over. Went out with it again this morning and same thing but going about 20mph. This is completely unsafe as I have no control over the car!!!!
Jeep says 'service shifter' and shows up on the dash and all the lights turn red on the shifter itself. This has happened multiple times in my Jeep. The frequency has gotten worse. I had to restart my Jeep in the middle of a road to get the lights to go away, and within minutes now it is back on. It has gone away in the past but for an unknown time (sometimes a day sometimes weeks.) it has happened while shifting, driving, and while parked. The light is not only dangerous because you cannot see anything else on the dash but also concerning since it is a known shifter issue.
While driving down D rthe highway my Jeep shut off mid motion, my daughter and I were in the middle of a 4 way. We costed to side of road I cranked it 5-6 times then it started. When my Cherokee stoped the dash read shift to park then select a gear. The next time it died again in the middle of the road I was running 55 mph, the oil light flickered for a split second and the car died. The car lot I bought from said they found no issue this is an issue it is going to get me or my kids hurt. I have no warning when it will shut down. The only lights that come on is the shift into park press brake select gear. It is terrifying I use this Jeep Cherokee to Transport my kids. It is happening more frequently.
When coming to a stop on a city street my vehicle dinged, turned off and a message displayed on the dash 'shift to park or neutral, press brake, select gear'. I could not use my steering wheel or breaks during this time. I put the vehicle in park, turned the ignition off and full took my key out. Then attempted to start it. I only heard a slight sound but no turn over. I repeated this step and this time, after momentarily sputtering, I was able to give the car gas and it stayed on. I could smell oil at this point. It seems this is related to excessive oil consumption, which triggers the car to shut off to protect the engine. Except the oil level in the vehicle is fine and there are no prior warnings before this happens.
The contact owns a 2017 Jeep Cherokee latitude 4X4. The contact stated while driving at 30 mph, the service shifter warning light illuminated as the gears light up. The contact veered to the shoulder of the road, turned the vehicle off and back on which failed to resume back to normal. The vehicle then was taken to the dealer where it was diagnosed but the part repaired was unknown. The vehicle was not repaired. The manufacturer was made aware of the failure however no further assistance was taken. The failure mileage was 30,600.
My service shifter light has came up 3 separate times. The last time it came on, my Jeep took itself from drive to park while I was in motion, locking up my tires and steering wheel. I could not get my park back into drive, and it caused me to slide off the road. It has happened on 3 separate occasions. I have also had my bluetooth and my radio malfunctioning. It changes stations and volume by itself, switches between am and fm and changes volume randomly. My U connect bluetooth stopped working entirely. Consumer stated while driving vehicle shifted from drive to park and the tires had locked up. Incident happened again Friday March 13th. While driving service shifter light came on. Vehicle was towed to a local dealer and repaired.
My Jeep along with several other have been affected by this! service shifter and all the lights come on the shifter. Just driving down the highway that alert appeared
I was driving when my car locked and told me service shifter, I immediately call Jeep who told me to go the dealership near who told me they couldnt do anything because it hasn't been recalled
A service shifter message come up on my optometer screen 4 times in 3 days. The warning appears in red letters that also highlight all gear lights red and the screen was locked to service shifter. This takes places when I attempt to start my vehicle. The vehicle starts but I cannot shift the gears. I have read other reports of 2019 models having this happen and car stops while in motion. Please review this case, so many Jeep Cherokee models 2016-2020 have been widely affected by this shift system failure.
Car will shut off while in motion driving in the middle of highway traffic. Brakes and gas won't work. Power steering function is lost. Error message on dash reads service transmission restart in park with vehicle at zero speed.
Vehicle completely shut down while driving. Had driven about 1/2 mile on a county road, made a left turn and everything shut down. No steering, braking. Very scary!!! was able to restart vehicle after about 10 minutes and immediately drove home. Have not driven it since.
A D V E R T I S E M E N T S
- Lawrenceburg, KY, USA