This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have oil leaking from between the engine and cylinder head which has leaked enough to coat the engine block and is also losing coolant. Dealer diagnosed as a seepage says is normal and says Chrysler won't fix it. So according to Chrysler your 2.4 engine is supposed to leak and burn oil. This is a fire hazard.
Car turns off while driving. No maintenance indication on dash. I check the oil and there is no oil even after a recent oil change. All maintenance has been with the same dealership car service. This has ocurred 5 times since purchase. Car service team has changed maintenance frequency to every 1300 miles to monitor oil consumption but have not determined root cause. Again, this has happened while driving (all 5 times) on city streets.
My sensors only work sometimes, my key fob only works when it wants. It's starting to have issues. My Jeep stopped working on the highway all of a sudden
Since we bought it new, it has stalled when turning (usually left) when the oil level gets low. I have taken it to the dealership where they have told me that I should have to put oil in it frequently and that the engine shutting off is a safety mechanism. The problem is, there is no indication that the oil level is low. So unless I keep track of how many miles I have driven, the Jeep will just quit on me. I have dealt with the issue until recently when I came within inches of getting slammed on my passenger door because I stalled in the middle of the oncoming traffic. If a low oil light came on, I would obviously have more oil put in, but I get no warning at all. It just quits. Usually in the middle of the road. The enclosed pictures are of when I had to put oil in it in November. The last episode of almost getting hit happened on Jan 16.
On 12/15/20 I drove less than 1 mi. Downhill, stopped at the stop sign & the engine quit & battery light came on. Engine restarted about 5 min. I was low on gas, so gas was added & I filled tank. The engine quit the next day at the same spot. It restarted after a few tries. The battery indicator showed it had a charge & oil was good. Repeat stalling at same spot on 12/24/20 and on 1/2/2021. Very concerning as I was stuck in the middle of the street and could easily be hit. I had 27,000 & currently have 35693 miles. This vehicle was serviced before I got it and is too new to be having problems.
- Anacortes, WA, USA
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After owning my brand new 2018 Jeep Cherokee for a few months, I turned on my vehicle and the service shifter warning came on in my dash and all the lights on my shifter lit up. I call the dealership and they told me to bring it in, so I took it and when I turned the car off, the message no longer appeared. The dealership took the vehicle for diagnostic testing and it said it came back fine. Upon getting my car back, it was randomly showing the service shifter message again so I took it back to the dealership two more times for the same issue and they stated that they couldn't duplicate the issue and so nothing was fixed. I have now owned the vehicle for 3 years and they refuse to fix the still appearing issue. No check engine light appears but I fear that whatever is causing the warning to appear may cause issues. I have read that many many others have had the same issue and the dealership wouldn't do anything. All three times I took my vehicle in, it was under warranty and they wouldn't do anything.
All the engine oil leaked out of the car and started to smoke while I was in motion and the engine light came on but was perfectly fine at first. I do not know what had happened but my engine is now messing up and I almost got in a car accident.
We were traveling in our 2018 Jeep Cherokee latitude and at a red light, the car just turned off. We had to sit for awhile and then restart it by putting on the brake and some other thing. We replaced the battery and it ran for about 20 minutes. Then, it stopped while we were at a red light again! it only restarted after replacing the battery twice. We aren't spending money on a new battery until we know exactly what's wrong.
I have taken my vehicle to the dealership two times for the check engine light that have replaced the blower the filters and so on. Every time the ac or heat comes on the car starts shaking and jerking while in traffic. The yesterday while driving back in to post the vehicle started jerking while in motion and the check engine light came on. I have spent a tile of about 700-800$ on this problem and it seems to be something that the dealership can not fix.
My car went dead while driving. Took to the shop and said there was a "software update/recall" that caused the car to use more oil than normal and I was driving with no oil!!!!! this "recall" update had been released "6 days ago" per my Dodge/Chrysler dealership. Why is this recall not here? sounds very strange to me.
Car burns oil at an excessive rate-pouring in about a quart per week. If it gets too low (even before suggested oil change mileage) the engine shuts off while driving. No warning or indicator lights. The entire engine shuts off while you are driving down the road. Currently happened 3 times to me-oil was low each time. Very scary!
The car randomly shut off while I was at a light. It has done this several times and it is very dangerous. I almost got rear ended. There has been several complaints about this. It was in motion once and the wheel locked up. But it was a very slow motion. Second time I was taking off from a stop
The car will just shut off in idle, sometimes it will start right back up, others you have to wait a few minutes. Took it to dealer a few times and they keep saying that it is because when the oil gets low it this model that happens so I have to get the oil changed once a month
My sister was driving when the car suddenly turn off on the street. She turned it back on and everything was fine, I'm afraid of driving the car and something worse may happen.
The contact owns a 2018 Jeep Cherokee. The contact stated the while driving 30-35 mph, the vehicle stalled. The vehicle was difficult to restart. The shift to park warning light was blinking. The contact added oil to vehicle. The contact called kevin's royal automotive (3961-3964 waverly rd, owego, NY 13827, (607) 687-3412) and was informed that the vehicle was working as designed and that the safety feature was engaged. The contact was informed the safety feature engaged when the oil level was low. The vehicle was not diagnosed nor repaired. The manufacturer was contacted however, no further assistance was provided. The failure mileage was unknown.
Filled up on gas, when starting the care it stated oil change soon. 3 miles down the road the car started to shutter like it wanted to shut off. With in 20 miles it did this 7 times on a freeway. When on the surface streets if the car was stopped it would shutter then turn off. It would state place into park and restart vehicle. I was not over due for an oil change. I did not let even the gas light come on. I had been driving the car fine till the oil change soon light came on.
Excessive oil loss in engine. Little oil on dipstick. Oil change is not due for another 4,774 miles. Vehicle stalls when driving no more than 1/2 mile.
Vehicle stalls at start of day after driving no more than a half a mile. This has happened for the past two days in traffic. Battery light comes on after stalls and does not start. Letting it sit for awhile it eventually starts. Battery was fully tested and holds charge. Decided to park vehicle and have it towed to dealer as to not risk traffic crash.
A D V E R T I S E M E N T S
- Herlong, CA, USA