This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Fuel pump failed suddenly. Caused engine to stall losing power steering and brakes. Luckily was on flat straight stretch of residential not coming off mountain on dirt track Know warning or lights. From 45 to nothing.
About a week ago, a faint smell of gasoline was noticed at the front of the vehicle after it was shut off. The smell became stronger and more noticeable with each passing day. Today, gasoline can be smelled coming out of the air vents as well as outside of the vehicle. Wife seems to think the smell started when she started using the Air Conditioning. No signs of fuel leaking. No Check Engine Light. The vehicle has 20450 miles on it. We are trying to get it into the dealership as soon as possible, but at this point we are not driving it out of an abundance of caution.
Fuel System Failure on top of 2.0 liter jeep turbocharged engine (approx. 53 - 54K miles), resulted in emptying of fuel tank over top of engine while driving on interstate. Vehicle filled after normal operation to low fuel light and driven for 29 miles to shopping center. Ran out of fuel in entrance/exit of shopping center parking lot. Attempted restart caused large volume of fuel to pour out of engine compartment onto ground. No evidence of tampering, photo of failure attached (believe under the split foil jacket). Vehicle did not leak when off, and delivered by flatbed to RI dealer the next morning. Backtracking the traveled highway path later indicated a probable in- operation failure (based on visible trail). This is consistent with approximate amount spilled in parking area and total fuel loss of 15 gallons based on tank size. Passenger compartment is tight and I do not recall it developing a strong fuel smell until attempting to run stationary. Noted 2020 Jeep Wrangler of same year had a recall notice for a 2.0 liter engine, notice 21V-665, so wondered if a similarity exists. There is concern for extreme fire risk, on-road shutdown, and environmental spill in a sensitive area. I walked the parking area where it stalled to ensure there was no large concentration of fuel mixed with the puddles from the rain. Quoted repairs are $676 not under warranty. Vehicle is a company car used only by myself, and has had no engine work or fuel area work, with only routine oil changes and maintenance inspection of air filters. Vehicle is waiting for backordered fuel line parts at Dealer service. This incident resulted in an extreme level of hazard to myself, environment and others, and I am surprised was considered a non warranty issue. Informed repair is outside of 36,000 mile warranty. OK, but I am a mechanical engineer with 35 yrs experience and this is worth a safety check to ensure there is not a pattern similar to several other Chrysler vehicles.
Vehicle stalls anytime it idles or comes to a stop. Stalls while in reverse or drive. Stalled several times in reverse backing out of driveway. Stalled while trying to go straight after coming to a stop at a stop sign. Stalled in the middle of an intersection while trying to make a left turn after being stopped, waiting oncoming traffic to clear. Stalling in an intersection could have caused serious injury or death to myself or proceeding oncoming traffic through the intersection. When vehicle stalls, the emergency parking brake is activated and requires the car to be put in park and restart the vehicle. After stalling, engine has a hard time starting again. Check engine light comes on after stalling. Vehicle was purchased new with 10 miles on odometer. Currently has 950 miles on odometer and is not drivable. After trying to find the problem for over a week, my local Jeep service center said that they found raw fuel in the hose from the purge valve, charcoal filter, and other components. Fuel is overflowing into these components of the vehicle, which is a manufacturing issue. Fuel pump is said to need replaced, which is a very common problem with 2019 models. This needs to be recalled on 2020 Jeep Cherokee, as well.
I took my foot of the accelerator to apply the brakes and the car continued to accelerate even as I applied the brakes. I had to apply the brakes for a mile or two until I could safely pull over. Once I pulled over and completely stopped the rpms went over 7000. I turned the car off and restarted it. The rpms again went over 7000. I let the car sit for a few minutes and started the car once again. The car operated just fine after this. We took the car into the dealership and they could not duplicate the problem.
A D V E R T I S E M E N T S
- Wildomar, CA, USA