This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased my 02 Jeep Grand Cherokee in 2004. In December of 2005, my heater went out. I had to replace a blend door. That was an $1,100 job. Now my air conditioning have went out with the same problem. I am looking at another $900 job. I have very loud noises coming from the panel when I shut off the engine. I am also 7 months pregnant and cannot afford this.
Blend door is broken must be replaced, heater only blows cold air on driver side, front windshield defroster only blows cold air, causes poor visibility due to fogging.
Air conditioning subassembly blend mode doors are not functioning properly. When the air conditioner is on, air will blow on the driver's side but not on the passenger side.
HVAC system died, blend doors and recirc doors located under dash have failed, this is a common problem on this vehicle, $2000 to fix, Chrysler should recall this problem as every Grand Cherokee experiences it. So until fixed no ventilation, notable defrost so windshield fogs up causing unsafe visibility.
The heating/air conditioning system on 2002 Grand Cherokee was faulty. The vehicle has just over 65000 miles on it. I just had it repaired at a cost of over $1000 and it was still making noises that lead me to believe it will fail again. It wasnacceptable that a car company with as much experience as daimler Chrysler could not design a quality heating / air conditioning system.
2002 Jeep Grand Cherokee - broken "heater blend doors". internal failure resulted in approx. $850 repair. Research has shown that this is a common failure for this model Jeep. Four dealerships told me that this "happens to all 99-04 Cherokee" and that Jeep has not been willing to issue a recall.
1)unknown, purchased as pre-owned 2)vehicle won't start right away, turn key to start then wait approx 10 seconds and try again, typically will then start, all other electrical parts would come on. On two occasions vehicle was towed because it would not start at all. Entire electrical system went haywire, no gauges, power windows and locks did not work. Heat/ac blower randomly works. 3)computer was replaced, starter was replaced, ignition switch was replaced. Problem still exists, but much more infrequently. Was advised by phil long Jeep repair that there is no part available to repair blower on heat/ac unit. Windows fog and freeze, no visibility. This has been an ongoing problem for many months. Complete failure occurred sometime in March 2007.
- the contact stated that whenever he drives the 2002 Jeep Grand Cherokee with 105000 failure mileage) at night or in the morning a the windows get fogged, the defrost only worked on half of the window. One side blew out cold air, and the other side blew out hot. The vehicle was taken to a dealer, who stated that one of the bend doors failed and jammed the other ones. The dealer stated that they saw this problem often. The vehicle has not been repaired. The current mileage was 106423.
2002 Jeep limited. Winter of 2007 vents on passenger side only blows cold air. Dashboard, windshield defroster and rear seat vents only blow cold air. Major safety problem because cannot defrost front windows due to cold air. Dealer states that they have been getting flooded with 2002 ltd's this year with this problem, and approximately 50% of 2002 Jeep limited have this problem. It is caused by broken hinges on vent door under dashboard. Cost to repair is over $1,000.
A D V E R T I S E M E N T S
- East Syracuse, NY, USA