This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2007 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2007 Jeep Grand Cherokee. While driving 20 mph, the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the battery needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken to a dealer who diagnosed that the ignition switch needed to be replaced. The vehicle was repaired; however, the failure persisted. The VIN was included in NHTSA campaign number: 14V438000 (electrical system); however the part needed to repair the vehicle was unavailable. The manufacturer was notified of the failure. The failure mileage was 85,200. MA 10/6
The contact owns a 2007 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2007 Jeep Grand Cherokee. While driving at an unknown speed, the instrument panel illuminated and the windshield wipers operated independently without warning. The vehicle was taken to an independent mechanic, where the technician informed that the vehicle was operating as designed. The manufacturer was not notified of the failure. The failure mileage was 58,000.
The contact owns a 2007 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (electrical system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 09/21/15
- Guerneville , CA, USA
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I was driving vehicle with cruise on doing 55 miles per hour, approx. 8 pm car just shut off and I lost all power. No steering, lights, nothing totally black, key was in ignition and in start position. Within a month the alternator went and my serpentine belt, on 3/29 the water pump went.. there has been a recall for this item for over a year. I have a family member with a 2009 vehicle that has had the ignition fixed.
The contact owns a 2007 Jeep Grand Cherokee. While starting the vehicle, the air bag warning light illuminated. The vehicle was taken to a dealer but the contact was unsure about the part that needed to be replaced. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 14V438000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 160,000.
The contact owns a 2007 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (electrical system); however, the part needed to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Ignition switch NHTSA 14-V-438 it has been over a year for this recall with no fix in site. I have problem with my switch sometime it start and sometime it doesn't. what if it turns off while I am moving. What is taking so long for a fix.
Unintended change in ignition switch position while driving. Knee hits ignition switch while driving, on freeway, car engine turns off. Must come to complete stop, put in park to restart engine. Almost 1 year and no remedy available....updated 11/19/15
The contact owns a 2007 Jeep Grand Cherokee. The contact stated that the shift lever failed to go into reverse or drive and would shift into a lower gear without warning. The vehicle was taken to the dealer, but was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 14V438000 (electrical system) and stated that the parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the failure. The failure mileage was 72,000.
My husband and I were traveling to charleston, SC on I-26 to have a nice valentine's weekend. Everything was fine until we merged onto I-26 in columbia, SC, when we felt a small jolt in the truck like it was hesitating or something. So we dismissed it as maybe bad gas or something. It happened a couple more times and as we were passing a rest area outside of orangeburg, SC in the left lane going with the flow of traffic at about 80 mph, the whole truck just shut down. No power steering and the car will not crank in neutral. Traffic is pretty heavy on a holiday weekend, and I have tractor trailer beside me and behind me on a two lane interstate. Trying not to panic, I put on the hazard lights and waving out the window like crazy trying to get these truck driver's attention, thank god they noticed and the one beside me sped up and my husband was able to get over by the exit of the rest area. After thanking god for our lives, we decided to try and make it to a dealership in orangeburg. We get there, and after 2 hours they say it was the throttle body and a tune up $300 bucks and another 2 hours we finally got on our way. We made it to charleston and salvaged a pretty good day trip considering what we went through, with no problems. It jolted once on the way back about 40 miles from home. So the next day I remembered we had gotten a letter from Chrysler, and when we looked at it we realized that the recall was the real problem. This letter came in September of 2013, and we have not heard anything from them since then, almost 2 years later. Also, you would think that a Jeep dealer would know about recalls on all of the vehicles they sell when they put the VIN in the system. Now we just use the one key, stay close to the right lane and hope for the best. Another car/payments is not an option.
I was driving at highway speed when I accidently touched the key in the ignition switch. The engine died and I coasted to the roadside where I restarted the engine. I had received the recall notice sent by Chrysler and had followed the directions contained in the notice, so notified them of the incident. About a month later the same thing occurred but this time I did not touch the key. This time it happened while I was stopped at an intersection and started to accelerate into a turn. The vehicle had just began to move when it died. I restarted the vehicle and completed the trip. I again notified Chrysler who directed me to have the switch replaced immediately. The dealer that I was using told me the old model replacement switch was not in stock and unavailable as the new parts had not been produced and he would not attempt to find a replacement. I located a dealer who ordered the old designed part from Chrysler stock and replaced it for me. They also instructed me to return when the new parts are available as the work did not satisfy the recall notice. I contacted Chrysler some time back to see when newly designed parts would be available and they still had not received them. They also said they had no time frame for the replacement parts. This is the one year anniversary of the problem without resolution, far too long. Updated 09/14/15
The contact owns a 2007 Jeep Grand Cherokee. The contact stated that there was a progressive failure in which the vehicle would not start. The vehicle was taken to the dealer who replaced the fuses near the ignition switch and the failure did not recur. The contact received notification of NHTSA campaign number: 14V438000 (electrical system) and stated that the part was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The failure mileage was unknown.
The contact owns a 2007 Jeep Grand Cherokee. While driving at 45 mph, the vehicle stalled. The contact was unable to restart the vehicle. The contact had to use the spare key to get the vehicle to restart. The vehicle was not diagnosed or repaired. However, the key was taken to a dealer who diagnosed that a board in the battery needed to be replaced. The key was not repaired. The manufacturer was not notified of the failure. The VIN was included in NHTSA campaign number: 14V438000 (electrical system). The failure mileage was 65,000.
The contact owns a 2007 Jeep Grand Cherokee. The contact stated that the interior lighting, instrument panel, and rear lights would flash on and off. The engine light remained illuminated after the failure. Also, the contact mentioned that the traction control and ABS would fail to reengage after the failure. The vehicle was taken to the dealer for diagnostic testing. The technician stated that the vehicle was included in NHTSA campaign number: 14V438000 (electrical system). However, the manufacturer had yet to implement a remedy to deter the failure. The vehicle was repaired but the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 70,000.
The contact owns a 2007 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 14V438000 (electrical system) exceeded a reasonable amount of time for repair. The dealer referred the contact to the manufacturer. The manufacturer stated that parts needed were unable for repair. The vehicle was not able to be repaired. The contact had not experienced a failure. Updated 09/10/15
The contact owns a 2007 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 09/21/15 updated 12/4/2017
The contact owns a 2007 Jeep Grand Cherokee. The contact received a notice for NHTSA campaign number: 14V438000 (electrical system). The contact stated that the part needed to remedy the vehicle was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2007 Jeep Grand Cherokee. The contact stated that the vehicle stalled more than once several months ago. The dealer was unable to replicate and diagnose the failure. The contact received notification of NHTSA campaign number: 14V438000 (electrical system) and stated that the part was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was unable to determine when the failure would recur. The failure mileage was not available.
A D V E R T I S E M E N T S
- Decatur, AL, USA