This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Recall part "win" model will not allow key to turn in ignition. Dealer is unable to get new or recall part from Chrysler. No response from Chrysler and no indication when part will be available. Vehicle is inoperable until part is fixed. Dealer ordered a new part amc Chrysler cancelled part with no explanation. Chrysler refuses to return phone calls and emails regarding this repair. Recall # P57
The contact owns a 2008 Jeep Grand Cherokee. The contact stated that the vehicle failed to start. The failure recurred several times. The contact received notification of NHTSA campaign number: 14V567000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 69,000.
The contact owns a 2008 Jeep Grand Cherokee. The contact stated that the vehicle stalled. The vehicle was able to restart. The contact received notification of NHTSA campaign number: 14V567000 (electrical system) and stated that the part was not available for several months. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The failure mileage was not available.
The contact owns a 2008 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V567000 (electrical system) and stated that the part needed was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure.
The contact owns a 2008 Jeep Grand Cherokee. The contact stated that the recall notice for NHTSA campaign number: 14V567000 (electrical system) was received in July of 2014. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure.
- Warren, MI, USA
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The contact owns a 2008 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: (electrical system); however, the part needed to do the repairs was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact had not experienced a failure.
The contact owns a 2008 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V567000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Vehicle turns off while I am driving. This has occurred 4 times. I lose power steering, & power brakes. I also have had many incidents where it won't start unless I take the key put, and put it back in. Or it will start, then immediately turn off. I have gotten messages that I have the wrong key. I have had the battery, starter, key fobs, and key sensor replaced.
Drove the car home where it would not turn over, the key would not turn the engine on. Luckily, this did not happen while driving or there would have been an accident. It was as if the part that the key went in was jammed. The car was towed to the dealership where it was determined that the wcm was not recognizing the keys. The wcm was replaced and as a result, two new fobiks had to be purchased. The dealership tested both the power and the ground to the wcm, all tested good, found that the wcm was not recognizing the keys that were in the ignition. We received the recall on the fobiks, and submitted the paperwork for reimbursement. We waited the 60 days that was required but when calling about the refund was told that we would have to wait for the second recall in order to be reimbursed. I was told that even if there had been no problem with my vehicle, and if I would have taken the car to the dealership for a new wcm, I would have to pay for the repair and then wait for the second recall notice before reimbursement. The representative repeated this info to me several times B/C I could not believe what I was hearing. I asked for a supervisor and none was available. The supervisor was to call me back but I received no such call. Per the recall, I have provided a copy of the original receipt and I confirmed that they did receive the receipt. I am asking for the Chrysler recall to reimburse me for my expense as their recall states "reimbursement will be sent to you within 60 days".
The contact owns a 2008 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V567000 (electrical system); however, the part needed to do the repairs were not available. The contact believed that the manufacturer had surpassed a reasonable amount of time for the recall repair. The manufactured was contacted and made aware of the delay. The contact had not experienced a failure.
The contact owned a 2008 Jeep Grand Cherokee. While driving at 30 mph, the vehicle jerked. In addition, the brake pedal was depressed but the vehicle failed to stop. The contact also stated that the vehicle hesitated before accelerating. The ABS, esp, bas and anti skid warning lights illuminated. The vehicle was towed to a dealer who diagnosed that the win module needed to be replaced. The vehicle was repaired; however, the failure recurred. As a result, the contact crashed into the rear of another vehicle. The contact did not sustain any injuries. A police report was filed. The vehicle was destroyed. The VIN was included in NHTSA campaign number: 14V567000 (electrical system) however, the part needed to repair the vehicle was unavailable. The manufacturer was not notified of the failure. The failure mileage was 102,000.
The contact owns a 2008 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V567000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2008 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V567000 (electrical system) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
I'm not sure when we received the recall notice for the ignition switch but it has been an extremely long time. We have not heard anything about getting this fixed.
I shut the vehicle off and went back to start. I was able to turn electronic key the electronics came on but it wouldn't turn the engine over. Went back the next day and it did start, took to spirit Jeep, swedesboro, NJ. They ran diagnostics and determined to be win module. Contacted Chrysler and told it was not part of the recall, I am having fixed anyway. Prior to this there were two incidents that may be related, around a month or two before the motor turned off while in traffic, I shifted to neutral and restarted. I thought I may have hit the key with my knee. The second incident was that the airbag alarm on the dash came on, had it diagnosed at a local garage and they said that it was the passenger seatbelt was defective so I believe he disarmed the airbag. After looking online it seems that these are repetitive problems with Chrysler products. And are related to the L25 recall. This is no cheap fix $750 for module and 2 keys. Anything you can do to help would be greatly appreciated.
The contact owns a 2008 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V567000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2008 Jeep Grand Cherokee. The contact stated there were numerous attempts before the vehicle started and was required to wait a few moments. The failure recurred three times. On a separate occasion, the vehicle failed to start. The VIN was included in NHTSA campaign number: 14V567000 (electrical system); however, the part needed to perform the vehicle was unavailable. The manufacturer was notified of the issue. The failure mileage was unavailable.
The contact owns a 2008 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V567000 (electrical system); however, the part needed to do the repair was still not available. The contact spoke with the manufacturer and was told the parts may be available by June. The contact felt the manufacturer exceeded a reasonable amount of time. The contact had not experienced the failure.
The contact owns a 2008 Jeep Grand Cherokee. While driving at 40 mph, the vehicle stalled. The contact was able to restart the vehicle. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. The VIN was included in NHTSA campaign number: 14V567000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 165,000. Updated 6/8/15 updated 06/11/15
The contact owns a 2008 Jeep Grand Cherokee. The contact stated that the vehicle failed to start without warning. The vehicle was towed to the contact's residence. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure. The contact received notification of NHTSA campaign number: 14V567000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer was made aware of the failure. The approximate failure mileage was 112,000.
A D V E R T I S E M E N T S
- Toledo, OH, USA