This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I received a recall notice in November from Chrysler stating that there was a recall on my vehicle. Recall #P57, an issue with the ignition. This could cause lose of electrical features while driving, including lose of power, steering, brakes, and could increase the risk of crash. The catch is there is no part available to fix the problem. Luckily my car didn't crash, however it did fail to start. After having it towed (80 miles) to my local dealership they diagnosed the problem as the recall. I have spoken with both the dealership and Chrysler and there is nothing anyone can do to help me. My car, that I take very good care and keep on top of all maintenance, is now a sitting duck. No one can give me any information on when a part may be available and no one can help me to get a car so that I can get to and from my job and live my daily life. I have been informed repeatedly that Chrysler is "working diligently" to come up with a solution. To me it seems crazy that they can't come up with a part to fix an ignition! there are ignitions in every car! at this point I consider this situation gross negligence and Chrysler could be putting somewhere around 300,000 drivers at risk of death because they cannot and will not fix this problem. I don't live very close to my work and there is no public transportation. My car is a necessity in my life and Chrysler has taken that away from me and offers me no support. Corporate giants need to be help accountable for their product.
While on an interstate expressway, engine ignition cut out, loosing power. By shifting to neutral & using the fob-key, engine was started while moving. This has happened repeatedly about six times lately. I believe this to be defect in the ignition switch assembly. Contrary to Chrysler info (P57; NHTSA 14V-567), I believe the fob-key was in the "run" detent position when this event occurred. (Chrysler says this problem occurs when the fob-key passes the run position after starting). Either way, the ignition switch is probably faulty. Chrysler has not made available an improved ignition key assembly per their promise, and currently the old ignition switch assembly is backordered, so I can not affect any corrective action. Loss of power in a congested traffic situation, or during maneuvering can cause loss of control and a serious accident. I seek a timely remedy to this unsafe situation.
On this first occurrence, and numerous times since, the engine will shut down. Sometimes while sitting motionless (e.g. at a traffic light) but also at times while traveling on the road. It has occurred at times where great danger was eminent because it happened during the merging into traffic flow, while passing another vehicle and when trying to cross train tracks and through intersections. I have survived several close calls. I need this repaired asap!
The contact owns a 2008 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V567000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2008 Jeep Grand Cherokee. The contact stated that the vehicle stalled on several occasions. The contact was able to restart. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 14V567000 (electrical system), but the dealer stated that the part was not available. The manufacturer was notified of the failure and was not able to determine when the part would become available. The failure mileage was not available. Updated 4/29/15 updated 9/21/2017
- Wausau, WI, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2008 Jeep Grand Cherokee. The contact stated that while in park, the vehicle failed to start. The vehicle was towed to a dealer. The technician diagnosed that the ignition needed to be replaced. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 14V567000 (electrical system) however, the part needed to do the repair was unavailable. The manufacturer was not notified of the failure. The failure mileage was 83,000. Updated 04/06/15 updated 9/20/2017
When turning off the Jeep the key won't release for sometimes 10 min up to not at all and I must disconnect the battery. This has been happening 9 months, when it first happened I took it to the Jeep dealer they charged me about $200 for a diagnostic test that told us nothing, so I paid to have them tell me they had no idea what was wrong but offered to sell me parts that they thought might help but no guarantee. I called Chrysler to see if anyone else had this problem or if there was a recall, they said no. About October I got the recall in the mail saying when the had the parts they would contact me. Today after being stranded for the third time with a dead battery I called Chrysler to see if parts are in to do the repair, they said no had no idea of when they will be. This is my only transportation and I have medical issues that have put me I the hospital 3 times, I need reliable transportation. Chrysler rep said the will not supply a rental or replacement vehicle while they figure this out. What am I to do.
The contact owns a 2008 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 14V567000 (electrical system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2008 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V567000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2008 Jeep Grand Cherokee. While driving at an unknown speed, the engine seized without warning. The vehicle was taken to the dealer, but it was not diagnosed or repaired. The contact received a recall notice for NHTSA campaign number: 14V567000 (electrical system) in November of 2014. The contact stated that the vehicle experienced the same failures listed in the recall. The manufacturer was not made aware of the failure. The failure mileage was 76,000.
The contact owns a 2008 Jeep Grand Cherokee. The contact stated that the vehicle failed to start. The vehicle was towed to an independent mechanic and the starter was replaced. The contact received notification of NHTSA campaign number: 14V567000 (electrical system); however, the parts needed were unavailable to perform the repairs. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
The contact owns a 2008 Jeep Grand Cherokee. The contact stated that the vehicle stalled several times without warning. The contact was able to restart the vehicle each time the failure recurred, which reset the computer. The contact was included in NHTSA campaign number: 14V567000 (electrical system) and stated that the part was not available. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was not available. Updated 3/24/15 updated 9/20/2017
The contact owns a 2008 Jeep Grand Cherokee. The contact stated that the vehicle failed to start. The vehicle was towed to the dealer who diagnosed that the starter needed to be replaced. The vehicle was repaired, but the failure recurred. The battery was replaced, but the failure recurred after several repairs. The vehicle was included in NHTSA campaign number: 14V567000 (electrical system); however, the part to do the repair was unavailable. The manufacturer was made aware of the failure. The approximate failure mileage was 52,000.
The contact owns a 2008 Jeep Grand Cherokee. The contact stated that the vehicle could not be started while using the ignition key and the failure occurred on several occasions. The vehicle was not diagnosed or repaired. The recall notice for NHTSA campaign number: 14V567000 (electrical system) was received in October of 2014. After calling the dealer, the contact was informed that parts needed to remedy the failure were not available and no estimated time for receiving the parts could be given. The failure mileage was 65,000.
The contact owns a 2008 Jeep Grand Cherokee. The contact stated that the vehicle failed to start when turning the ignition key. The failure recurred on several occasions. The vehicle was not diagnosed or repaired. The recall notice for NHTSA campaign number 14V567000 (electrical system) was received in October 2014. The dealer informed the contact that the recall part was not available and no estimated time for receiving the part could be provided. The failure mileage was 65,000.
The contact owns a 2008 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 14V567000 (electrical system) had exceeded a reasonable amount of time for repair. The dealer and manufacturer stated that the parts needed for repair were not available. The contact mentioned that the vehicle was exhibiting symptoms related to the recall. The air bag light illuminated intermittently on the instrument panel and the vehicle stalled without warning. The vehicle was not repaired. The failure mileage was 75,000.
The contact owns a 2008 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number:14V567000 (electrical system); however, the part was unavailable for the repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Updated 03/24/15 updated 6/18/2015
I received a recall letter back in the summer 2014 for faulty ignition switch. Called dealer, parts not available. Called several more times since, still no parts and told to wait for letter. Well, it is now Feb. 2015 and still no parts/letter. It states that ignition switch can turn from start to run, which will shut down engine or other electrical parts ( steering, engine, power brakes ) increasing the risk of crash. Do I have to wait till I crash before this is taken care of ?
While on the freeway my Jeep's electrical system shut off. As a result of the system failure, my steering was lost and the vehicle started to loose acceleration. While in motion the vehicle was heading into a turn on the freeway. I was able to steer the car in order to avoid a wall but I was forced to drive off the road. When the vehicle came to a stop I was able to restart the vehicle after three attempts.
A D V E R T I S E M E N T S
- Oak Creek, CO, USA