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2011 Jeep Grand Cherokee accessories - interior problems: leather dashboard is bubbling/wrinkling up

Leather Dashboard Is Bubbling/Wrinkling Up

2011 Jeep Grand Cherokee (Page 1 of 4)

This problem may be covered under warranty. Ask your Jeep dealer.

CarComplaints.com Seal Of Avoid Like The Plague

CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.

From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.

By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.

8.0

pretty bad
Typical Repair Cost:
$1,570
Average Mileage:
56,500 miles
Total Complaints:
69 complaints

Most Common Solutions:

  1. not sure (27 reports)
  2. replace dash (21 reports)
  3. replace dashboard (10 reports)
  4. replace console lid (4 reports)
  5. repair dashboard (3 reports)
  6. no (2 reports)
2011 Jeep Grand Cherokee accessories - interior problems

accessories - interior problem

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2011 Jeep Grand Cherokee Owner Comments (Page 1 of 4)

problem #69

Feb 072017

Grand Cherokee Overland V8

  • Automatic transmission
  • 55,000 miles

A D V E R T I S E M E N T S

I am shocked to see how many people have the same problem as I do. Starting last year was the first that I started to notice my dashboard looking all crinkled up. Everyday it started looking worse and worse. I started getting use to how it was looking until my friends kept asking me "what happened to your dashboard?" That's when I realized how worse it had become.

I took my Jeep for a recall and mentioned to the guy that I think Chrysler should be responsible for fixing my dashboard because I think this is a manufacture problem. He told me I would have to fix it myself as the warranty had expired. I told him this is not wear and tear. Nothing goes on top of the dashboard so it should not be looking the way it does. He said I can take it up with Chrysler but he's pretty sure they will tell me they are not responsible for it.

I am going to call them today to see what they say. But I don't think I should have to come out of pocket to have this replaced. It looks ugly. This is my fourth Jeep and I have never had this problem before.

- Judy W., Beltsville, US

problem #68

Feb 012018

Grand Cherokee Overland 5.7L V8

  • Automatic transmission
  • 102,000 miles

click to see larger images

leather dashboard is bubbling/wrinkling up

2011 Jeep Grand Cherokee Overland, one of the finest FCA has to offer. This is my first ownership of legendary Jeep and I am disappointed. Not by the way it rides but how poorly they are made.

Called Jeep at 800-992-1997 on recommendation of Jeep service people, who said Jeep was familiar with the problem. However, customer service told me only newer vehicles were considered for free replacement. Somehow wrinkling of dashboard is normal by Jeep standards! Not exactly what I would call proper customer service. All and all I will probably terminate my relationship with Jeep very soon. Pity because I feel the "soul" of the brand and start to understand the reasons folks like them. If only interior quality and customer service were better......

- Robert J., Barboursville, US

problem #67

Jan 022017

Grand Cherokee Overland 5.7L V8

  • Automatic transmission
  • 27,962 miles

click to see larger images

leather dashboard is bubbling/wrinkling up leather dashboard is bubbling/wrinkling up

I bought my 2011 Jeep Grand Cherokee Overland with 46k miles. Since purchasing the vehicle, the leather dash has started to bubble and is coming up at the edges near the windshield. It looks worse every week. I discovered this is happening to SO many people. This needs to be resolved by Chrysler/Jeep. This is not covered under any warranty. I cannot believe this has not turned into a recall. This can cause issues with the driver side and passenger side airbags. Not only does this look horrible every time I step into my Jeep, more importantly it is a safety concern. My Jeep is always parked in my garage when not in use, no help from Jeep at all, told you can bring it to a shop to get a quote and there will be a charge for that as well!

- Della C., St Marys, ON, Canada

problem #66

Nov 212017

Grand Cherokee Overland V8

  • Automatic transmission
  • 95,000 miles

A D V E R T I S E M E N T S

click to see larger images

leather dashboard is bubbling/wrinkling up

Filled out form for recall info in case this happens to others. Concerned airbag might be affected.

Update from Dec 19, 2017: Worked with dealer to get this fixed. Seems like it may be alright. Will update soon.

- Dawn W., Mobile, AL, US

problem #65

Aug 012017

Grand Cherokee Overland

  • Automatic transmission
  • 80,000 miles

top of the line overland garage kept with full windshield sun block USED ALL THE TIME car detailed at least monthly bubbling getting worse for a car to be close to $50,000 bought this should not have happened . I want Jeep Chrysler to repair it the main area is on right side where air bag would be THIS CAR NEVER HAD AN AIRBAG DEPLOYMENT makes me wonder what is under the leather and will the air bag WORK?????

- Margaret G., Dalton, US

problem #64

Jun 092015

Grand Cherokee Overland 3.2L V6

  • Automatic transmission
  • 97,000 miles

When the vehicle was purchased it was not noticeable much but over time it got worse. I contacted Mopar directly and all they said that it was not covered under any warranty, this is after I purchased an extended warranty on my vehicle to find out that it was not covered. There should be a recall on this item because I believe that it may affect the passenger air bag.

- ernvaldezev, Lewisville, US

problem #63

May 072016

Grand Cherokee Overland 5.7L Hemi

  • Automatic transmission
  • 75,000 miles

A D V E R T I S E M E N T S

COMPLETE DESIGN/ENGINEERING AND TESTING FAILURE FOR THIS SCALE OF AUTOMOBILE.

CHRYSLER/JEEP KNOWS THERE IS A PROBLEM, SITES AND REFERS TO CLIMATE CONDITIONS AND REFUSES TO MAKE AMENDS. PRETTY OBVIOUS THIS COMPANY IS CONVENIENTLY IN DENIAL.

- dwdrumwiz, Tulsa, US

problem #62

Jun 192017

Grand Cherokee Overland

  • Automatic transmission
  • 46,500 miles

click to see larger images

leather dashboard is bubbling/wrinkling up leather dashboard is bubbling/wrinkling up

Bought this high-end Jeep Grand Cherokee Overland brand new in August 2011 and have under 46,000 miles on it to date. This is my third Jeep and have never had an issue like this before. The dashboard is buckling as if the glue that is supposed to be holding the "leather" down is not. Was told by my Jeep dealer that this is not covered and will cost approximately $2,000 to fix. This should be a manufacturing defect. I can understand if the issue was with the seats, possibly flooring (wear and tear) but whoever heard of wear and tear of a DASHBOARD!! I purchased an extended warranty which does not cover "upholstery."

- Cecelia D., New Bern, US

problem #61

Jun 222017

Grand Cherokee Overland 5.7L V8

  • Automatic transmission
  • 67,300 miles

I bought my 2011 Jeep Grand Cherokee Overland with 67k miles. Since purchasing the vehicle, the leather dash has started to bubble and is coming up at the edges near the windshield. It looks worse every week. I discovered this is happening to SO many people. This needs to be resolved by Chrysler/Jeep. This is not covered under any warranty. I cannot believe this has not turned into a recall. This can cause issues with the driver side and passenger side airbags. Not only does this look horrible every time I step into my Jeep, more importantly it is a safety concern. I will not stop until this is made right by Chrysler/Jeep

- Austin F., Kentwood, US

problem #60

Mar 012017

Grand Cherokee Overland Hemi 5.8L

  • Automatic transmission
  • 82,000 miles

Will update with some pictures shortly. Let's just say this -- it looks really bad! That dash -- a beautiful Italian-stitched black leather - is bubbling near the windshield and is slowly creeping back to me in the cockpit. I absolutely love the car (my 2nd Jeep Grand Cherokee) and don't see why my next car won't be a newer model, but am incredibly disappointed that Jeep or my extended Carmax warranty won't take care of this. Arguably, my car is over 6 years old with over 90K on the odometer (bought it with only 30K), but the car is immaculate short of this dashboard and grille issue (another I'd reported). The dash is the most disappointing because I see it every day. I don't want to pay $1000+ to fix it, but it picks at my soul every day when I look at it.

I see there are another 50+ people with my problem. I have confidence we're not alone and the others just don't know about this resource.

- Brent Y., Folsom, US

problem #59

Nov 012012

Grand Cherokee Overland 4.7L V8 Hemi

  • Automatic transmission
  • 80,000 miles

A D V E R T I S E M E N T S

click to see larger images

leather dashboard is bubbling/wrinkling up

I do not understand why the dashboard problem has not been a recall by Jeep. I understand that it is not a mechanical problem but nevertheless it is a BIG problem that a vast if not all Jeep owners are facing. It is not right that Jeep not take responsibility for this problem due to the created it. For example my Jeep in garage kept and is not exposed to the sun besides while shopping even at work it is parked in an underground parking garage.

I hope that you will do the right thing and repair my dashboard at no cost to me.

Thanks

- Jawauna W., ha, GA, US

problem #58

Jul 122017

Grand Cherokee Overland 5.7L V8 Hemi

  • Automatic transmission
  • 48,513 miles

I just came across this site and I want to add to the postings since I just notice it today. It looks ugly and I bet it will get worse overtime. I was looking for a fix (other than taking it to the dealer and replace the dash).

- ecastellvi, Hillsboro, OR, US

problem #57

Apr 242017

Grand Cherokee Overland 5.7L

  • Automatic transmission
  • 67,000 miles

Dealer where I bought it said they contacted FCA and was told they have no knowledge of any problems with the Leather Dashboards...! No TSB's, no recalls, no warranty extensions, So Sorry! So no help from them and the Extended Warranty will not help either. :-(

- Steve E., Bryantville, US

problem #56

Nov 082016

Grand Cherokee Overland 5.7L V8 Hemi

  • Automatic transmission
  • 84,552 miles

I noticed this happening on the passenger side in the corner near the windshield. It has now progressed across the dash to my console. It is an eye sore to look at every time you drive the jeep. Jeep knows this is an issue so I don't understand why they don't just fix their vehicles. It is due to the glue they used on the dash, not the customer abusing the jeep. Please fix this problem.

- Jimmy B., Lake Jackson, TX, US

problem #55

Dec 012016

Grand Cherokee Overlnd 5.7L

  • Automatic transmission
  • 57,000 miles

I purchased this Gold Overland used, 11 months ago. This is my 4th Grand Cherokee, and this one had approx. 45,000 miles on it when I got it. Mint condition, no flaws, just a perfect vehicle....until 11 days ago. The leather dash started to bubble, and has only gotten worse. Upon researching on line, I discovered this website and am now one of over 50 owners with this year jeep and with this exact problem. I notified the dealer who takes care of my car who took pictures and has submitted this to Chrysler. In the interim I notified Chrysler Care (no, they don't), notified them of the issue, of your website and the 50 others who have complained directly to either their dealer or Chrysler Care directly, and was told that Chrysler is not aware of any such issue with any Jeep Grand Cherokee and there is nothing they will do. I told the rep to look at this website, and was told again, no, there are no reported problems and there is nothing Chrysler will do. I will wait and see what the dealer finds out before pursuing it further.

- Kevin L., Bloomsburg, PA, USA

problem #54

May 142014

Grand Cherokee Limited Hemi

  • Automatic transmission
  • 85,000 miles

I have taken the car to the local jeep dealership and called the corporate office and spoke with a representative for 20 minutes who refused to take it further to put in a formal complaint. Since it was outside the 36000 mile warranty he did not want to hear my problem. I have owned Jeep's for more than 20 years. this is not the way to treat loyal customers.

Update from Mar 4, 2017: The dash board on every car I have ever owned except the 2011 never had the glue malfunction and cause the leather or fabric to rinkle. This is not a function of how I drive where I live or because of the age of the car.

When there are as many complaints as you currently have you cannot deny that it was a manufacturing defect and as such should be covered by Jeep not the owner of the vehicle. This is such an obvious manufacturer defect that the lack of response to address this and repair it says volumes of the negative customer attitude that is now rampant with the Jeep/Chrysler organization. I have a 2009'and a 2011 that will need to be replaced in the next year. I have been a Jeep owner of multiple cars for 20 years which will come to and end if I can't get this resolved to MY satisfaction.

- John S., Brick, US

problem #53

Sep 202016

Grand Cherokee Overland 5.7L Hemi

  • Automatic transmission
  • 145,000 miles

Came back from work and the whole dash was finished, its frankly embarrassing with people in the jeep, and the dealership wasn't willing to do anything about it.

- luodd, Joint Base Pearl Harbor-Hickam, US

problem #52

Jul 202016

Grand Cherokee Overland 5.7L

  • Automatic transmission
  • 66,000 miles

well, THE DASH IS COMING OFF AND ITS WORSE AS TIME GOSE BY. Not only that BUT THE A/C ON THE DRIVERS SIDE GIVES OUT COLD AIR AND ON THE OTHER IS HOT AIR IT IS EXTREMELY DIFFICULT TO DRIVE IN THE WINTER TIME OR WHEN IT IS COLD . THE WRINKLE IN THE DASH IS OUT OF CONTROL AND NO ONE IS ABLE TO HELP.

- 1luckysnoopy, Suwanee, GA, USA

problem #51

Aug 162014

Grand Cherokee Overland 5.7L

  • Automatic transmission
  • 50,000 miles

This is my third Jeep Grand Cherokee. I could not wait to get into the 2011 Overland, the most highly rated SUV in history. It is a beautiful truck, but has been riddled by maintenance issues and recalls. Luckily I purchased the Chrysler extended warranty that is good until 3/2018. I would not own one of these without the full warranty!

The bad news is that the extended Chrysler warranty will not cover this problem because they do not cover so called "cosmetic" problems. That is even though the dealership and service manager tell me this is a very common problem that is caused by a manufacturing defect.

Upon searching the web I found that it is a known defect caused by the supplier missing a vacuum process on the leather that activates the glue. It states that the 2011 vehicles were built before the supplier corrected their process on the leather to ensure it was not missed. I don't believe it was just isolated to 2011 models either! I have read dozens of complaints on 2012-2014 models also.

The dealership directed me to Jeep Customer Care, where I got the same response as many of you, "sorry for your bad luck". I escalated to management who only shared that if it became a big enough problem that they would get back in contact with me to let me know what they were willing to do about it. Case # 30655799

Any search on the web will show it is a huge and known manufacturing defect that they are dodging!

Slight bubbling on the dash started a couple of years ago, nothing serious, until this Summer (2016) when the whole edge of the dash next to the windshield turned loose, the dash wrinkled up and is embarrassing to have passengers see the disrepair of my vehicle. It is going to depreciate the sale of my vehicle by at least $3,000 when I get rid of it...which will definitely be before the end of the warranty! I only wish I could say I wanted to buy another $50+ Jeep product when the factory will not stand behind such an obvious manufacturing defect. To maintain customer loyalty Jeep truly needs to stand behind their products and do the right thing when problems like this arise.

This Jeep has been well cared for, mostly garaged, never off road, definitely not a wear and tear issue! Chrysler needs to wake up and do what is right and own up to their responsibility.

I will continue to pursue this issue to try to get some resolution from Chrysler, please post if you are able to get them to budge on this known defect. They are only telling me they will get back to me with a solution IF it ever becomes a big enough problem! Any one else having this problem should definitely post. Hard to understand what will get their attention, with Car Complaints listing this issue as severity 7.9 "Pretty Bad" rating! And in addition their note, "If you see a 2011 Grand Cherokee on a lot, just keep walking"! Mine has spent an inordinate amount of time in the shop for numerous mechanical and recall issues...that they have always taken care of until now......unbelievable. Chrysler need to step up and do what is right for their loyal customers, if they really care about keeping them!

- uncleroy, Dallas, TX, USA

problem #50

Oct 012014

Grand Cherokee Overland 5.7L V8

  • Automatic transmission
  • 30,000 miles

As many other stated- The dash started bubbling along the edge of the glass a couple summers ago. This fall bubbling / separation started in center of dash, looks really bad. I am embarrassed to have clients in my Jeep. As stated prior there were issues with supplier missing a vacuum process on the leather that activates the glue. Most 2011 vehicles were built before the supplier corrected their process to ensure that it wasn't missed. The issue is due to a manufacturing defect and it will NOT be covered. ??? I even purchased a life time warranty- so now I have a luxury vehicle which looks terrible and a warranty which does nothing for me. Thanks Jeep.

Chrysler wake up- do what is right and own up to your responsibility.

- Steven T., North Haledon, NJ, USA

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