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2011 Jeep Grand Cherokee accessories - interior problems: leather dashboard is bubbling/wrinkling up

Leather Dashboard Is Bubbling/Wrinkling Up

2011 Jeep Grand Cherokee (Page 1 of 4)

This problem may be covered under warranty. Ask your Jeep dealer. Seal Of Avoid Like The Plague Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.

From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.

By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.


pretty bad
Typical Repair Cost:
Average Mileage:
56,750 miles
Total Complaints:
73 complaints

Most Common Solutions:

  1. not sure (28 reports)
  2. replace dash (23 reports)
  3. replace dashboard (10 reports)
  4. repair dashboard (4 reports)
  5. replace console lid (4 reports)
  6. no (2 reports)
2011 Jeep Grand Cherokee accessories - interior problems

accessories - interior problem

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2011 Jeep Grand Cherokee Owner Comments (Page 1 of 4)

problem #73

Dec 202017

Grand Cherokee 8 cyl

  • Automatic transmission
  • 46,200 miles


Purchased Jeep Grand Cherokee Overland from hometown dealership. Last year the leather dash started wrinkling and puckering. Jeep had a little over 40,000 miles, very well taken care of, sits in garage. We asked our dealership about repairs for it, were quoted a price of 0ver 3,000 dollars. was told by our dealership and one in Florida to call Chrysler. This is our 6th Jeep, so I would say we are loyal Jeep customers. One person stated that this website and JeepCares came through for them and restored their faith in Jeep. All they paid was deductible. would gladly pay that compared to over $3,000.00. I have called Chrysler and they said sorry but cannot do anything. With this being said Jeep please restore my faith as well. Waiting!

- Kathy R., Andalusia, US

problem #72

Mar 012018

Grand Cherokee Overland Hemi

  • Automatic transmission
  • 46,000 miles

Just wanted to confirm/support that the leather dash is an ongoing issue. I purchased the vehicle new in January 2011. It stays parked in the garage when not is use. The 1st sign of wrinkling was noticed in March 2018 and it has gotten progressively worse with time. The local dealer quoted $2819.90 to fix the issue. FCA's customer service will not entertain my claim because the vehicle is no longer under warranty. My 7, almost 8, year old vehicle has 53,000 miles and is in great condition, with the exception of the dash. I’m continuing to call FCA about this issue and will update this post when the matter is concluded.

- jcm, St. Louis, US

problem #71

Apr 022018

Grand Cherokee Overland 5.7L

  • Automatic transmission
  • 80,643 miles

I thought I was the only one with this issue until I found your site. When you purchase a top of the line product you don't expect shoddy workmanship/materials to occur. It is obvious that the company supplying the adhesive to bond the leather used poor adhesive. Ultimately it is the responsibility of Chrysler to rectify their problem. It isn't the result of purchaser abuse.

- Richard W., Bayfield, ON, Canada

problem #70

May 252018

Grand Cherokee Overland 3.6L

  • Automatic transmission
  • 72,437 miles


Let me say I love the vehicle as does my wife. That being said I have bought several vehicles new and used in my lifetime from Cadillacs (new) to SS Silverado (new) etc. I did buy my 2011 Grand Cherokee Overland used with low miles because I wanted to make sure my wife liked the vehicle prior to dropping a good amount of money for a new unit. She loves the vehicle other than our newly found bubbled/wrinkled dash. The vehicle is well taken care of and garaged always. I am 55 years old and have never of all the vehicles I have owned had this type of problem to any of them. I even own a 2001 Silverado I use for work with a perfect dash.

I can accept fault if it was something I or my wife had done. This is just straight forward poor quality and craftsmanship. Other than the dash looking like sh*t the vehicle is perfect. My dash just looks like an 120 year old's skin. Was told from Jeep help line that since it's not under warranty or extended warranty that they offer 0 assistance. Working in the automotive field at a dealership since I got out of the service I know that a dash won't show up with an issue like this in the short warranty time frame of 3 years or 36,000 miles. The reason given from the so called help line was just an escape goat from the company.

If you google this issue it's a common problem with this model of vehicle because the dash is wrapped in leather and bonded to the dash panel. Lower models don't have this procedure of being wrapped in leather done to them. I wouldn't even expect them to cover the whole job repair. I just think it should be shared because this shouldn't happen to a seven year old vehicle. Maybe if we get enough complaints on this we can rustle some feathers like the Grand Cherokee owners of this model are dealing with. That is all I need to say. Good day!

Update from Aug 26, 2018: William A. I haven't had any success at remedying my dash with Jeep Inc. I am even scarred to pay for the repair myself (very expensive) because of having it repeat basically throwing my money out the window. You are correct in stating "poor bonding quality of the product" I have even thought if replacing it with a jeep limited dash because it isn't bonded like the overland. I love the Jeep itself, not the Jeep customer service so much.

- Paul M., Ottumwa, IA, US

problem #69

Feb 072017

Grand Cherokee Overland V8

  • Automatic transmission
  • 55,000 miles

I am shocked to see how many people have the same problem as I do. Starting last year was the first that I started to notice my dashboard looking all crinkled up. Everyday it started looking worse and worse. I started getting use to how it was looking until my friends kept asking me "what happened to your dashboard?" That's when I realized how worse it had become.

I took my Jeep for a recall and mentioned to the guy that I think Chrysler should be responsible for fixing my dashboard because I think this is a manufacture problem. He told me I would have to fix it myself as the warranty had expired. I told him this is not wear and tear. Nothing goes on top of the dashboard so it should not be looking the way it does. He said I can take it up with Chrysler but he's pretty sure they will tell me they are not responsible for it.

I am going to call them today to see what they say. But I don't think I should have to come out of pocket to have this replaced. It looks ugly. This is my fourth Jeep and I have never had this problem before.

- Judy W., Beltsville, US

problem #68

Feb 012018

Grand Cherokee Overland 5.7L V8

  • Automatic transmission
  • 102,000 miles

click to see larger images

leather dashboard is bubbling/wrinkling up

2011 Jeep Grand Cherokee Overland, one of the finest FCA has to offer. This is my first ownership of legendary Jeep and I am disappointed. Not by the way it rides but how poorly they are made.

Called Jeep at 800-992-1997 on recommendation of Jeep service people, who said Jeep was familiar with the problem. However, customer service told me only newer vehicles were considered for free replacement. Somehow wrinkling of dashboard is normal by Jeep standards! Not exactly what I would call proper customer service. All and all I will probably terminate my relationship with Jeep very soon. Pity because I feel the "soul" of the brand and start to understand the reasons folks like them. If only interior quality and customer service were better......

- Robert J., Barboursville, US

problem #67

Jan 022017

Grand Cherokee Overland 5.7L V8

  • Automatic transmission
  • 27,962 miles


click to see larger images

leather dashboard is bubbling/wrinkling up leather dashboard is bubbling/wrinkling up

I bought my 2011 Jeep Grand Cherokee Overland with 46k miles. Since purchasing the vehicle, the leather dash has started to bubble and is coming up at the edges near the windshield. It looks worse every week. I discovered this is happening to SO many people. This needs to be resolved by Chrysler/Jeep. This is not covered under any warranty. I cannot believe this has not turned into a recall. This can cause issues with the driver side and passenger side airbags. Not only does this look horrible every time I step into my Jeep, more importantly it is a safety concern. My Jeep is always parked in my garage when not in use, no help from Jeep at all, told you can bring it to a shop to get a quote and there will be a charge for that as well!

- Della C., St Marys, ON, Canada

problem #66

Nov 212017

Grand Cherokee Overland V8

  • Automatic transmission
  • 95,000 miles

click to see larger images

leather dashboard is bubbling/wrinkling up

Filled out form for recall info in case this happens to others. Concerned airbag might be affected.

Update from Dec 19, 2017: Worked with dealer to get this fixed. Seems like it may be alright. Will update soon.

- Dawn W., Mobile, AL, US

problem #65

Aug 012017

Grand Cherokee Overland

  • Automatic transmission
  • 80,000 miles

top of the line overland garage kept with full windshield sun block USED ALL THE TIME car detailed at least monthly bubbling getting worse for a car to be close to $50,000 bought this should not have happened . I want Jeep Chrysler to repair it the main area is on right side where air bag would be THIS CAR NEVER HAD AN AIRBAG DEPLOYMENT makes me wonder what is under the leather and will the air bag WORK?????

- Margaret G., Dalton, US

problem #64

Jun 092015

Grand Cherokee Overland 3.2L V6

  • Automatic transmission
  • 97,000 miles

When the vehicle was purchased it was not noticeable much but over time it got worse. I contacted Mopar directly and all they said that it was not covered under any warranty, this is after I purchased an extended warranty on my vehicle to find out that it was not covered. There should be a recall on this item because I believe that it may affect the passenger air bag.

- ernvaldezev, Lewisville, US

problem #63

May 072016

Grand Cherokee Overland 5.7L Hemi

  • Automatic transmission
  • 75,000 miles




- dwdrumwiz, Tulsa, US

problem #62

Jun 192017

Grand Cherokee Overland

  • Automatic transmission
  • 46,500 miles

click to see larger images

leather dashboard is bubbling/wrinkling up leather dashboard is bubbling/wrinkling up

Bought this high-end Jeep Grand Cherokee Overland brand new in August 2011 and have under 46,000 miles on it to date. This is my third Jeep and have never had an issue like this before. The dashboard is buckling as if the glue that is supposed to be holding the "leather" down is not. Was told by my Jeep dealer that this is not covered and will cost approximately $2,000 to fix. This should be a manufacturing defect. I can understand if the issue was with the seats, possibly flooring (wear and tear) but whoever heard of wear and tear of a DASHBOARD!! I purchased an extended warranty which does not cover "upholstery."

- Cecelia D., New Bern, US

problem #61

Jun 222017

Grand Cherokee Overland 5.7L V8

  • Automatic transmission
  • 67,300 miles

I bought my 2011 Jeep Grand Cherokee Overland with 67k miles. Since purchasing the vehicle, the leather dash has started to bubble and is coming up at the edges near the windshield. It looks worse every week. I discovered this is happening to SO many people. This needs to be resolved by Chrysler/Jeep. This is not covered under any warranty. I cannot believe this has not turned into a recall. This can cause issues with the driver side and passenger side airbags. Not only does this look horrible every time I step into my Jeep, more importantly it is a safety concern. I will not stop until this is made right by Chrysler/Jeep

- Austin F., Kentwood, US

problem #60

Mar 012017

Grand Cherokee Overland Hemi 5.8L

  • Automatic transmission
  • 82,000 miles

Will update with some pictures shortly. Let's just say this -- it looks really bad! That dash -- a beautiful Italian-stitched black leather - is bubbling near the windshield and is slowly creeping back to me in the cockpit. I absolutely love the car (my 2nd Jeep Grand Cherokee) and don't see why my next car won't be a newer model, but am incredibly disappointed that Jeep or my extended Carmax warranty won't take care of this. Arguably, my car is over 6 years old with over 90K on the odometer (bought it with only 30K), but the car is immaculate short of this dashboard and grille issue (another I'd reported). The dash is the most disappointing because I see it every day. I don't want to pay $1000+ to fix it, but it picks at my soul every day when I look at it.

I see there are another 50+ people with my problem. I have confidence we're not alone and the others just don't know about this resource.

- Brent Y., Folsom, US

problem #59

Nov 012012

Grand Cherokee Overland 4.7L V8 Hemi

  • Automatic transmission
  • 80,000 miles

click to see larger images

leather dashboard is bubbling/wrinkling up

I do not understand why the dashboard problem has not been a recall by Jeep. I understand that it is not a mechanical problem but nevertheless it is a BIG problem that a vast if not all Jeep owners are facing. It is not right that Jeep not take responsibility for this problem due to the created it. For example my Jeep in garage kept and is not exposed to the sun besides while shopping even at work it is parked in an underground parking garage.

I hope that you will do the right thing and repair my dashboard at no cost to me.


- Jawauna W., ha, GA, US

problem #58

Jul 122017

Grand Cherokee Overland 5.7L V8 Hemi

  • Automatic transmission
  • 48,513 miles

I just came across this site and I want to add to the postings since I just notice it today. It looks ugly and I bet it will get worse overtime. I was looking for a fix (other than taking it to the dealer and replace the dash).

- ecastellvi, Hillsboro, OR, US

problem #57

Apr 242017

Grand Cherokee Overland 5.7L

  • Automatic transmission
  • 67,000 miles

Dealer where I bought it said they contacted FCA and was told they have no knowledge of any problems with the Leather Dashboards...! No TSB's, no recalls, no warranty extensions, So Sorry! So no help from them and the Extended Warranty will not help either. :-(

- Steve E., Bryantville, US

problem #56

Nov 082016

Grand Cherokee Overland 5.7L V8 Hemi

  • Automatic transmission
  • 84,552 miles

I noticed this happening on the passenger side in the corner near the windshield. It has now progressed across the dash to my console. It is an eye sore to look at every time you drive the jeep. Jeep knows this is an issue so I don't understand why they don't just fix their vehicles. It is due to the glue they used on the dash, not the customer abusing the jeep. Please fix this problem.

- Jimmy B., Lake Jackson, TX, US

problem #55

Dec 012016

Grand Cherokee Overlnd 5.7L

  • Automatic transmission
  • 57,000 miles

I purchased this Gold Overland used, 11 months ago. This is my 4th Grand Cherokee, and this one had approx. 45,000 miles on it when I got it. Mint condition, no flaws, just a perfect vehicle....until 11 days ago. The leather dash started to bubble, and has only gotten worse. Upon researching on line, I discovered this website and am now one of over 50 owners with this year jeep and with this exact problem. I notified the dealer who takes care of my car who took pictures and has submitted this to Chrysler. In the interim I notified Chrysler Care (no, they don't), notified them of the issue, of your website and the 50 others who have complained directly to either their dealer or Chrysler Care directly, and was told that Chrysler is not aware of any such issue with any Jeep Grand Cherokee and there is nothing they will do. I told the rep to look at this website, and was told again, no, there are no reported problems and there is nothing Chrysler will do. I will wait and see what the dealer finds out before pursuing it further.

- Kevin L., Bloomsburg, PA, USA

problem #54

May 142014

Grand Cherokee Limited Hemi

  • Automatic transmission
  • 85,000 miles

I have taken the car to the local jeep dealership and called the corporate office and spoke with a representative for 20 minutes who refused to take it further to put in a formal complaint. Since it was outside the 36000 mile warranty he did not want to hear my problem. I have owned Jeep's for more than 20 years. this is not the way to treat loyal customers.

Update from Mar 4, 2017: The dash board on every car I have ever owned except the 2011 never had the glue malfunction and cause the leather or fabric to rinkle. This is not a function of how I drive where I live or because of the age of the car.

When there are as many complaints as you currently have you cannot deny that it was a manufacturing defect and as such should be covered by Jeep not the owner of the vehicle. This is such an obvious manufacturer defect that the lack of response to address this and repair it says volumes of the negative customer attitude that is now rampant with the Jeep/Chrysler organization. I have a 2009'and a 2011 that will need to be replaced in the next year. I have been a Jeep owner of multiple cars for 20 years which will come to and end if I can't get this resolved to MY satisfaction.

- John S., Brick, US

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