Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.

From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.

By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.


really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
54,440 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Jeep Grand Cherokee engine problems

engine problem

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2011 Jeep Grand Cherokee Owner Comments (Page 6 of 9)

« Read the previous 20 complaints

problem #61

Jul 272014

Grand Cherokee 6-cyl

  • 49,378 miles


The Jeep would not start on the first try. It either cranks and cranks and never turns over, or it turns over but never reaches a good idle state and just shuts off. After a few attempts, it would finally start and be ok until the next time I leave it alone for an extended period. I believe the symptoms I am experiencing are the same as those that have been reporting a problem with the tipm, which seems to be a very pricey item that Jeep (Chrysler) knows is faulty and have done nothing about. Not to mention that it is also an item that is on national back order with a class action lawsuit filed as well.

- Pembroke Pines, FL, USA

problem #60

Jul 252014

Grand Cherokee 4WD 6-cyl

  • 46,034 miles
When trying to start my Jeep on Friday 7/25 I found that when I push the start button the vehicle would not turn over. It would engage and attempt to turn over but would not start. I tested the battery and it read to be normal and upon further review I found many other consumers had the same problem, the vehicle would randomly not start. This happens to me about once a month since we purchased it in March of 2014. I've read from others there is an issue with the tipm which will cause the vehicle to not start or completely stall out while driving which did occur one time to me in June on a trip from Ohio to Maryland!

- Essex, MD, USA

problem #59

Jul 042014

Grand Cherokee

  • 47,000 miles
The contact owns 2011 Jeep Grand Cherokee. The contact stated that while driving at 35 mph, the vehicle shook and suddenly stalled. The failure recurred on multiple occasions. The vehicle was taken to the dealer, who diagnosed that the totally integrated power module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 47,000.

- Dallas, GA, USA

problem #58

Jul 182014

Grand Cherokee

  • 49,000 miles


Tipm computer board/module defect...known defect to the manufacturer (poor part product with high chance of failure). Jeep stalled out on road several times with kids in car...part is on a national backorder and still no recall for owners.

- Lakeland, FL, USA

problem #57

Jun 272014

Grand Cherokee 8-cyl

  • 53,500 miles
The alternator failed and the tipm also. There is no charging light in the dash so it was impossible to know there were a problem since the battery was dead and the engine stall. After that, there were no light, no power brake and the car won't start anymore. Even after replacing the alternator ( which is cost 1000 each.) the alternator do not charge because the tipm failed too. Overall, it cost 2200$ to repair and I lost my car for 4 weeks !

- La Baie, AA, USA

problem #56

Jul 012014

Grand Cherokee 6-cyl

  • 180,000 miles
Vehicle does not crank, cranks but suddenly loses power, shutsoff losing power brakes, power steering and control.

- Silverhill, AL, USA

problem #55

Jul 072014

Grand Cherokee

  • 73,000 miles


Faulty tipm.

- Davenport, IA, USA

problem #54

Jun 282014

Grand Cherokee 6-cyl

  • 62,824 miles
Vehicle will not start and when it does start it will not stay on longer then 10 seconds. Stalled out on highway and was left stranded until the following day.

- Plano, TX, USA

problem #53

Jun 112014

Grand Cherokee 6-cyl

  • 11,605 miles
This is the second time in six months that I have had a major problem with my key fob affecting my engine. I am afraid this may be an ignition switch problem but the dealer keeps telling me it's the key fob battery. The first time my car would not start and the engine was dead. They replaced both key fobs 6 months ago and told me they were defective. This time when I pushed the button the engine made a screeching rattling sound, the engine light came on and the car would not turn off. Eventually it did and I tried it again and the same thing happened. The car was towed 30 miles to the dealer and they told me the key fob battery needed to be replaced. I asked the service technician if their computer showed that my engine light came on and he agreed but told me that they could not find the problem, other than the key fob battery. I told them both key fobs were new. I have only had this car for 3 years and it only has 11,605 miles on it. How on earth can a key fob cause engine problems" I may not be an expert on cars but I'm not stupid. I believe it may be something to do with the ignition. I hope Jeep fixes this before there are any accidents or deaths. I now feel I am forced to purchase an extended warranty for over $2,100 because I'm afraid of what might happen when my factory warranty expires next month. I don't think I would ever buy a new car again. The old ones seem more reliable. I am afraid to drive this car now, knowing it has electrical issues that the dealer can't seem to find the reasons why. Key fob battery" I find this very hard to accept. I would like the old key ignition - I don't trust these push button ignitions. My 2011 Jeep is still at the dealer but they have told me it's ready for pick up.

- San Clemente, CA, USA

problem #52

Jun 112014

Grand Cherokee

  • 39,200 miles
I have tried to start my car several times with just continuous cranking. I called two different Jeep dealerships and they said they have never heard of this issue before. Yesterday, I was driving down the street at 55 mph with my 5 month old in the car after daycare- and my car just shut off while driving and I almost crashed into the person in front of me!!!! very scary. I had to swerve to miss the person in front of me because the brakes and car were not working- just completely shut off. I finally got it started again and got to a safe location. I then had it towed. I did some research to find that this is a very common issue with 2011 Jeep Grand Cherokee and Chrysler refuses to do a recall on this. Are they insane"!!! we could have been in a serious accident. If the car is not under warranty- the price to fix the issue is $1300+. I just purchased this car in November of 2013 because I thought it would be safe for me and my new baby. Now I have to dish out $1300 because of a faulty part that Chrysler refuses to fix" they are very aware of the tipm not performing on these models- please research all the forums that talk about this. There is already lawsuits pending. Please advise on what to do at this point. I do not have this kind of money to fix a car with 39000 miles on it. I will never purchase a Jeep or Chrysler again.

- Marietta, GA, USA

problem #51

Jun 092014

Grand Cherokee

  • 52,000 miles


When started and shifted into "D" drive mode, car would self engage in manual gear "4" and then had no traction or acceleration, only reverse. Transmission completely died and would automatically go into manual "4" gear itself when put into "D" drive mode from park or while driving on the road. Very dangerous and very scary. Had it towed to dealer who wanted $1,300 to repair faulty tipm module and would not cover under powertrain warranty. Called Chrysler and negotiated it down to $100. This should be a recall and is very dangerous because the car is putting itself into the wrong gear while moving and would not accelerate or move in drive mode.

- Lititz, PA, USA

problem #50

Feb 122014

Grand Cherokee 6-cyl

  • 50,000 miles
Vehicle dies from no reasons, also fails to start at times.

- Republic, MO, USA

problem #49

May 152014

Grand Cherokee

  • 64,000 miles
The contact owns a 2011 Jeep Cherokee. The contact stated that the vehicle failed to start. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 64,000 and the current mileage was 64,845.

- Brighton, MI, USA

problem #48

Sep 102013

Grand Cherokee 4WD 8-cyl

  • 42,571 miles
Our 2011 Jeep Grand Cherokee would not start. Plenty of crank but no start. Had vehicle towed to nearest dealer but there were no diagnostic codes set in the computer and the techs could not find any problems. The vehicle started every time for three days. This problem has plagued us on two more occassions during the fall of 2013 (again, no issues found) and has raised its ugly head in may of 2014. My complaint; Jeep dealerships cannot find the problem, however, a simple search of the web produces volumes of "no start" testimonials from other victims as well. Thank you, [xxx] [xxx] [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Youngsville, NC, USA

problem #47

May 022014

Grand Cherokee

  • 44,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while traveling approximately 70 mph, the check engine, etc, and ESC warning lights illuminated followed by the vehicle stalling. The contact moved off the roadway and discovered that smoke was emitting from under the hood. There had been a fire near the air filter and the contact was able to extinguish the fire. A police report was not filed and there were no injuries. The contact was awaiting further inspection of the vehicle by the manufacturer. The approximate failure mileage was 44,000.

- Olmsted Falls, OH, USA

problem #46

May 012014

Grand Cherokee 6-cyl

  • Automatic transmission
  • 80,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start. Additionally, the contact was driving 15 mph when the vehicle stalled after the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the technician diagnosed that the totally integrated power module (tipm) was faulty. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 80,000 and the current mileage was 81,231. Updated 7/16/14

- Phoenix, AZ, USA

problem #45

Apr 102014

Grand Cherokee 8-cyl

  • 76,000 miles
My wife has had 3 separate encounters where her 2011 Jeep Grand Cherokee overland has randomly powered down, losing capability to operate the vehicle (no brakes/steering) while she was driving the vehicle. The first occasion happened in November of 2013, vehicle was stopped at an intersection and lost power. The vehicle was put into park and re-started with no further issue. We didn't report this incident. The second event happened on April 3, 2014, the vehicle lost power while my wife was driving at approx. 40 mph. Again, when the vehicle came to a stop she put it into park and re-started the vehicle. We contacted the local Chrysler dealership on April 7 and set up an appointment for April 12. The third event occurred this morning, April 10, 2014. The vehicle speed is difficult to determine but my wife was slowing down to make a left turn on a 50mph road. There were other vehicles in the area that could have caused serious accident, mainly a school bus with children on board. Again, the vehicle had to be put into park and restarted. Difficult to do on this busy road. I contacted the same dealership and explained to them what had happened. The dealership moved up my April 12 appointment to today. So far, the dealership has been accommodating. They plan to run diagnostics checks to determine cause of power failure. Also, there are other electrical issues plaguing this vehicle (power door locks not working, drivers side seat heater not working, key not being detected). This vehicle has approx. 129,000 kms on the odometer and we bought it privately about 6 months ago (approx. 105,000 kms). I felt that I should report this issue given the recent attention to similar issues with General Motors (ignition switch). If necessary, I can provide more details.

- Warren, MI, USA

problem #44

Mar 112014

Grand Cherokee 6-cyl

  • 47,000 miles
Bought a used Jeep Grand Cherokee 2011 w/ 19K miles on it (it was leased before). First incident happened with 30K miles on it. Vehicle would turn over a little bit but would not start. Dealership said fuel pump was bad, running after vehicle turned of then didn't get power when turning it on. Dealership replaced fuel pump, went to pick it up from dealership and it wouldn't start. Second trip (within 2-3 days) to dealership it started up. Worked fine for about 4-5 weeks, then same incident occurred again. Vehicle would turn over but not start up, sounded the exact same as the prior issue. Dealership replaced the tipm, car worked fine for about 12 months. Two weeks ago, the same issue came about. Car turning over but not starting. This time the dealership replaced my key fob and it worked for 1 day, then the same issue occurred. Now my Jeep is sitting at another dealership and they have replaced the wiring to the fuel pump and now they are in the process of replacing another fuel pump. I heard today that they fuel pump is replaced but still not getting power to it (tipm problem again). Chrysler wants me to pay a deductible for an obviously faulty part that they have replaced again. This last time when I brought my Jeep to the dealer I tried to start the vehicle to let me father hear the noise it was making. A dealership service technician walked by hearing the noise it made and asked, "is it a 2011?", I replied, "yes", he followed up by saying that model and year has had a recurring problem with the tipm, which from what I have read online is extremely dangerous, especially if the car were moving and it went out. You would be left without power steering and brakes. Chrysler has made a product that is faulty and realizes it, yet they still charge customers to replace the faulty parts.

- White Bear Lake , MN, USA

problem #43

Mar 032014

Grand Cherokee

  • 25,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving 50 mph, the vehicle stalled without any warnings. The contact mentioned that he was able to restart the vehicle which resume normally. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 25,000.

- Aiea, HI, USA

problem #42

Jan 122014

Grand Cherokee 6-cyl

  • 39,500 miles
Car engine unexpectedly stopped while driving, losing all power and brakes. Car had sat in below freezing temperatures for a week. There were no flashing warning lights nor any buzzing sounds of overheating as stated in the car manual would indicate immediate action was needed. Parking brake was used to stop and engine was damaged beyond repair.

- Robbinsville, NJ, USA

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