CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
6 / 5
Injuries / Deaths:
2 / 0
Average Mileage:
64,425 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Jeep Grand Cherokee. While driving 40 mph, the vehicle overheated and an unknown indicator illuminated on the instrument panel. The failure occurred a couple of times. In addition, the vehicle would sometimes not start from a cold start. The contact had to shift the gear out of park in order to get the vehicle to start. The vehicle was taken to kernersville Chrysler Dodge Jeep Ram (950 nc-66, kernersville, nc 27284, (888) 656-5791) where it was diagnosed that the totally integrated power module (fuse box) needed to be replaced. The circuit was not getting power to the fan to cool the radiator. The manufacturer was not notified. The failure mileage was 135,000.
Exiting highway. One incident merging right off ramp. Other incident, slowing to cross oncoming traffic onto a road. Engine suddenly shuts down. Fcw light comes on. Sensor on front is kept very clean! vehicle will restart but this is very dangerous as I was almost hit by oncoming traffic in the none incident. I read that this is common with these vehicles. Shame on you! never have another one
The contact owns a 2011 Jeep Grand Cherokee. When the vehicle pulled out of the driveway at 5 mph, it stalled and rolled into the middle of the road. The contact stopped the vehicle and had to shift through all gears to restart the vehicle. The contact called gengras Chrysler Dodge (460 Connecticut blvd, East hartford ct, 06108 860-956-5083) and was informed that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The vehicle was included in NHTSA campaign number: 17V572000 (service brakes, service brakes, hydraulic). The manufacturer was not made aware of the failure. The failure mileage was 104,000.
Two issues with this vehicle. First, at 99,000 the camshaft began to fail due to excessive wear. The vehicle is now burning an excessive amount of oil and fuel. I am told that the engine needs to be replaced, but the dealership and Chrysler refuse to repair/replace under warranty. Second, the vehicle constantly stalls while driving. This happens 1-2 times per month, typically when breaking for a stop, or breaking to make a right hand turn. Very dangerous. Dealership was unable to identify the problem, but I see literally hundreds of complaints from people who have the same problem.
Left head bad, cylinder #2 misfire with pentastar engine. You have had multiple reports of this problem in which Chrysler extended warranty plans to cover this faulty engine. My Jeep was purchase with a salvage title related to body work(engine was not involved) with 43, 565 miles. My mileage at time of left head default 56, 567 miles. I am outraged!! my family has been true advocates for the Jeep product for 20 years, purchasing nine Jeep. I truly understand that the warranty falls off with a salvage title, I am pleading for some reimbursement from Chrysler knowing that the pentastar engine is faulty with left head. I had to rent a car for 10 days in order for bluewater Chrysler to get the left head in and do the job. Parts/installation $1,893.05 with car rental from enterprise $497.67 with a total of $2,390.72. I have records from the internet of the pentastar engine(faulty), records from bluewater Chrysler. I will mail at your request. Please be advised, I will take this to court. I would appreciate some form of reimbursement. Thank you, mrs. [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Port Huron, MI, USA
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2011 Jeep Grand Cherokee shuts off while driving. Power steering, engine control and braking all become difficult to use. Happening while turning causes the vehicle to veer into the guard rails, if they are present, or oncoming traffic, if turning away from traffic is too difficult. Luckily, in the multiple times this happened, I was turning right, either onto the highway onramp or into a gas station. The times into the gas station, sent me over the curb and grass, barely missing the pumps. The vehicle shows no signs of an error on the dash. All radio, lights and gauges work fine. Once you are able to stop the vehicle, it must be put into park and the push button start re-ignited. It terrified my family.
2011 Grand Cherokee overland 5.7 V8 approx 124000 miles stalled when turning left through intersection slowing from 50 to 25 mph. Steering and brakes failed. All recalls have been performed. This was supposedly fixed with P54 (fuel pump relay). Fortunately I was not towing my boat. This issue seems to have spanned many years and is extremely dangerous.
While driving and deceleration the Jeep shuts off. No lights come on indicating that the vehicle is no longer running. The first clue is loss of power steering and brakes. This always happens within the first couple miles of driving. The Jeep starts right back up and then 99% of the time won't stall again for a couple days. This is getting more frequent.
It has now happened several times in which I'm driving and the Jeep suddenly loses all engine power, braking and power steering. This happens on the highway. There are never any warning lights or sounds to signal this is about to take place. This last time it almost made me cause an accident.
The contact owns a 2011 Jeep Grand Cherokee. While the contact was passing another vehicle at 70 mph, the vehicle began to tremble and the engine lost power. On another occasion, the vehicle decelerated and accelerated on its own in traffic. In addition, the check engine indicator illuminated. The dealer was not contacted. The vehicle was taken to an independent mechanic who diagnosed that a new multi-displacement system, lifters, and cylinders were needed. The vehicle was not repaired. The manufacturer was notified and a case was filed; however, a parts specialist was not available to respond. The failure mileage was 100,005.
I have a 5.7 hemi in my Jeep. The vehicle stalls when slowing down, and making a right hand turn off of a highway. This has happened 8 times in the 2 years that I have owned the car. It happened once when I was slowing down for a speed zone on a straight road. The vehicle gives no warning that it is going to shut down. Our local Jeep dealer did some diagnostics, but found nothing. From what I have read it seems to happen to the 5.7 engines. I don't like driving the car with anyone in it for fear of getting rear ended if it stalls, and people are behind me.
The contact owns a 2011 Jeep Grand Cherokee. While driving over 70 mph, the vehicle hesitated and lost power. The check engine indicator was also illuminated. The vehicle was taken to an independent mechanic who stated that the vehicle misfired and the cylinder needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and provided case number: 58148205. The failure mileage was 104,000.
Vehicle had a misfire in cylinder #3. took to Jeep dealership to diagnose and they found a rounded camshaft and bad lifters. Vehicle has 104,000 on it and I inquired as to options. #1 - $4,600 repair (min if they do not find anything else) and they were having issues getting lifters due to back order #2 - replace engine, quoted $8,600 and once again was unsure the timing as no long or short blocks were available. Inquired as to what could have caused this and was told that there is nothing, as the owner, I could've done. That sometimes this just happens and if it was closer in years to the end of warranty they would cover, however since it is 7 years old there is nothing they can do. Find it surprising and unacceptable that with a little research you can find that the 5.7 hemi has numerous complaints about rounded camshafts due to bad lifters. Further acknowledged by the dealership when they were commenting on how hard it was to obtain the necessary parts to repair.
Takata recall. When my vehicle is in motion arriving at an intersection, and I decrease the speed, the engine shuts down and at the same time the steering wheel is stuck, making it impossible to turn, and the brakes get hard. I have already taken the car 3 times to the Jeep shop and they have not been able to fix this problem. Since this problem started 2 months have passed and it has already happened 4 times. The car does not show any errors on the screen or afterwards when they are read. It is very dangerous because it always stays in the middle of the intersection without being able to do anything.
I was driving down the highway at 60mph when I let off the gas and hot the brakes to slow down for a corner the engine shut down and I lost breaks and steering. I was able to muscle the steering through the corner and coasted to a stop. I put the Jeep in park, got the break pedal and started the vehicle back up. Everything seemed to work again. When I lost the engine, breaks and steering nothing else was effected. I still had lights, radio and gauges. But, no warning lights or codes came on.
Purchased vehicle 12-15-18. Since then, the vehicle has stalled intermittently (3 times in 2 weeks) at stops without any lights appearing on instrument panel. The first time, I wasn't even aware the engine cut out until I pressed on the accelerator and nothing happened. The vehicle starts back up, but will not go into gear immediately. In one instance, it took about 5 seconds to go into gear. Brought vehicle to dealer where purchased (pauly Toyota- crystal lake, il.) who recommended bringing it to a Jeep dealership. Brought to crystal lake, il crysler Jeep Dodge who could not diagnose problem as no faults appeared under test. Fluids were clean, and at proper levels. Was told to drive vehicle until condition reappeared, and it would be reinvestigated. This is similar to other complaints about this vehicle type stalling, except that so far, it has only happened when the vehicle is at a stop in traffic.
Both mufflers have rusted and have holes in them. My Jeep is parked in the garage, never driven on the beach, washed regularly and very well taken care of. We bought it 10/31/11 straight off the showroom floor with 6miles on it. Noticed this today 12/25/18 due to puddles on the garage floor.
Ticking from left cylinder head and minor tick from right cylinder head. Chrysler admits to having a manufacturer defect in vehicle and extended the warranty on the left cylinder head. If there is a compression issue and the vehicle stalls in the roadway could be a fatal mistake. This needs to be fixed in all vehicles included with the right cylinder head. Or recall the vehicle. This is a huge safety issue.
A D V E R T I S E M E N T S
- Psafftown, NC, USA