Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.

From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.

By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.


really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
54,440 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Jeep Grand Cherokee engine problems

engine problem

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2011 Jeep Grand Cherokee Owner Comments (Page 4 of 9)

« Read the previous 20 complaints

problem #101

Nov 152014

Grand Cherokee

  • 48,078 miles


I had an extremely dangerous situation occur on November 15, 2014 with our 2011 Grand Cherokee. Around 7 P.M., I was merging onto interstate 95 South from 332, the newtown, pa exit. I did a hard acceleration to avoid traffic bringing up the rear. The engine then accelerated uncontrollably... so fast that the tachometer was pinned to the right side... into the red zone near 7K. A later check of the vehicle maximum speed on the garmin gps revealed it peaked at 97 M.P.H. with my foot completely off the gas pedal, the engine was pinned to maximum revs. I honestly thought it would disintegrate. In the span of a few seconds, I knew not to shut off the engine, as I would have lost steering. I had the presence of mind to put the transmission in neutral, to at least stop the speeding. The engine continued to rev out of control. I believe I was kicking the gas pedal, and the engine eventually released its grip on speed and returned to near-idle, upon which I re-engaged to drive. If a car were anywhere ahead or near me, a devastating wreck would have been the result. I took the Jeep to the reedman-toll service department in langhorne, pa. They could find nothing that would confirm the incident. I contacted Chrysler customer service. An agent named [xxx] took my report and said he had no similar reports. I find it distressing that nothing in the Jeep 'black box' recording system would have a record of this potentially catastrophic incident. The reedman service advisor speculated that I may have 'reset' the software if and when I was kicking the accelerator while the event was under way. ┐information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Langhorne, PA, USA

problem #100

Sep 262014

Grand Cherokee

  • 40,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle would only start after several attempts. Also, the contact stated that the fuel pump continued to run after the vehicle was turned off which drained the battery. The manufacturer was not notified of the issue. The contact received a notice for recall NHTSA campaign id number: 14V530000 (electrical system). The VIN was not available. The approximate failure mileage was 40,000.

- Shelton, CT, USA

problem #99

Aug 292014

Grand Cherokee

  • 47,000 miles
Recall P54/NHTSA 14V-530 my Jeep has stalled 5 times in a year. Called Chrysler about this recall and they do not have the parts to fix it. Took it to the dealer and was told the same thing. I ask both of them, what if it stalls and I am in a crash. There responds was that they hope that doesn't happen. My question is what can I do about this situation? thank you

- Shadyside, OH, USA

problem #98

Sep 052014

Grand Cherokee 4WD 8-cyl

  • 42,000 miles


Bought this vehicle in June 2014 with 36,700 miles on it from somerset Jeep in somerset MA. 1st issue was car was having trouble starting. Taken to quirk Jeep in marshfield MA on September 5th issue was fuel pump circuit does not power up in tipm installed relay harness and fuse starts fine now. Cost is $375.68, which I had to put on my credit card. 2. car starts smoking, which terrifies me and my 7 year old son for fear of the Jeep blowing up or catching on fire! so I have to have it towed to quirk by aaa on Thursday October 16th. They tell me that it is a problem with the module in the fan. The whole fan has to be replace for $1000. Don't get car back til Monday night October 20th. It isn't covered under warranty and I can't get a rental car unless I pay for it. I can"T work or do anything! quirk gave me a break and only charged me $400 but that is still a lot of money for a single mom who was without her car for ?4 days. 3. Wednesday October 22nd my check engine light comes on. The issue is evap leak, star case open for fuel filler tube. Ordered filler tube as not in stock. Quirk says they will help out again a little, but charge is going to be around $400 but won't know until it gets fixed sometime next week and it takes about 2 hours for repair. More time lost from work. 4. November 16th---car will not start. It will not turn over or make any noise. Triple a came out to the house, got it started once and then it shut off and would not start again. Aaa guy said it is not the battery. Car being towed to quirk Jeep right now on 11 17 14 at noon. Quirk says 'no idea when they can look at' my Jeep! I pay $434.37 a month for my Jeep loan! car has about 47,000 miles on it now and I am terrified to drive it for fear it won't start! I can't work. I have no money for christmas! what do I do" please help me!

- Humarock, MA, USA

problem #97

Aug 012014

Grand Cherokee

  • 45,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle stalled on numerous occasions. The contact received notification of NHTSA campaign number: 14V530000 (electrical system) however, the part was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 45,000. The VIN was not available.

- Imperial, PA, USA

problem #96

Jun 112012

Grand Cherokee

  • miles
In June 2012 I began having issues with my vehicle giving a hard start and stalling. I reported it several times and carried it to the dealership many times. They installed a device to track what is causing the stall issue. They said the device did not read anything but the stalling was not happening as often after this device was removed. In October 2014, my vehicle began giving the hard start again every single time I start my vehicle and the stalling became very frequent. On November 4,2014 my vehicle stalled out and did not want to start resulting in me having to rent a car. I am really frustrated with this situation because all it is goin to do is affect another part on my vehicle. I had this for 4 years and I've had so much problems and had to change so many parts... this Jeep is the lemon of the bunch.

- Christiansted, VI, USA

problem #95

Nov 072014

Grand Cherokee

  • 35,000 miles


The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving approximately 60 mph, the front end of the vehicle began to shake violently and the contact was unable to control the vehicle before it suddenly stalled. The contact indicated that during the incident the check engine light illuminated and the engine could not be restarted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 35,000.

- Yonkers, NY, USA

problem #94

Oct 272014

Grand Cherokee

  • 74,000 miles
The first time my Jeep stalled I was going around a turn and almost crashed into a highway barrier. I waited a couple minutes, turned my car back on, and kept driving. The second time it stalled, about 1 month later, I was turning into my driveway. It would not turn back on at this point. I brought it to the dealership and after 2 hours of diagnostics they informed me it was the tipm and would be $1,200 to fix. After searching online about this part, I noticed many other complains of this same issue for a 2011 Jeep Grand Cherokee. This is clearly a faulty part and should be recalled. If my vehicle had stalled in different conditions, the results could have been fatal.

- Raymond, NH, USA

problem #93

Oct 302014

Grand Cherokee 6-cyl

  • miles
I was driving home on the interstate an my Jeep just stalled an turned off while I was driving an when I attempted to restart it kept acting like it was trying to but then wouldn't after a while I was finally able to get started again an I have had the same thing happen a few different occasions an have almost been hit or unable to pull off out of traffic.

- Van Buren, AR, USA

problem #92

Oct 082014

Grand Cherokee 6-cyl

  • 64,200 miles
A 2011 Jeep Grand Cherokee with 64,000 miles on it is sitting in my driveway, as it will not start. I find it appalling that a car that is 3 years old can have so many issues plaguing it. It is a money pit. There is a cylinder 2 misfire (needs cylinder head), a torque converter code, and a faulty fuel pump relay on the 'totally integrated power module'. the safety of my family, and the consumer in general, is compromised - when a $30,000 vehicle has the potential to stall while driving. When working, the Jeep decelerates while driving, has low power and idles very irregularly. I am very disappointed with my purchase and with the fact that Chrysler stands for such faulty products.

- Phoenix, AZ, USA

problem #91

Oct 162014

Grand Cherokee 6-cyl

  • 51,000 miles


Push button start will not turn over engine on first attempt. Starter continues to crank for 10 seconds. Upon second or third try engine turns over with no further sign of a problem. Problem repeated again within 3 days.

- Jacksonville, FL, USA

problem #90

Sep 242014

Grand Cherokee 4WD 8-cyl

  • 35,000 miles
Fuel pump relay in the tipm failed. Dealer replacing with a bypass kit for approx $470.

- St Paul, MN, USA

problem #89

Sep 012014

Grand Cherokee

  • 54,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle hesitated to start when the push start button was activated. The dealer was unable to diagnose the cause of the failure. The vehicle was not repaired. The manufacturer was not notified. The approximate failure mileage was 54,000.

- Lithonia, GA, USA

problem #88

Oct 042014

Grand Cherokee

  • 72,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving approximately 40 mph making a left turn, the engine stalled without warning. The vehicle restarted after several attempts. The vehicle was taken to a dealer for diagnostic testing. The contact was made aware of recall NHTSA campaign number: 14V530000 (fuel/propulsion system). However, the parts were not available to perform the repairs. The manufacturer was notified of the failure. The approximate failure mileage was 72,000.

- Huntsville , TX, USA

problem #87

Sep 222014

Grand Cherokee 4WD 8-cyl

  • 46,000 miles
Jeep hard to start when engine is cold due to faulty tipm and fuel relay. Jeep will attempt to start, but will not turn over. Jeep loses throttle and dies at idle.

- Signal Mountain, TN, USA

problem #86

Jun 092012

Grand Cherokee

  • miles
In June 2012 my vehicle began giving problems starting after several days back and forth to the dealer I was told my vehicle needs a PCM. The PCM was ordered and replaced but the problem still exist. I was then told the tipm had an issue. The tipm was replaced and the vehicle seems to be working as far as the issues starting but I kept having problems with the vehicle shutting off while driving. Months and moths went by with me having this issue until they placed a device on my vehicle to record what's happening. After keeping my vehicle for a whole day to remove the device, a week later they said it did not record anything because it went dead. However, I was told to bring the vehicle back in for them to check spark plugs, transmission, and other things I did so and the problem went a way for couple months only to come right back. Right now I am right back at square one with the vehicle giving a hard start and the vehicle shutting off while driving. Something needs to be done about these vehicles. They need to be overhauled.

- Christiansted , VI, USA

problem #85

Mar 102014

Grand Cherokee 4WD 6-cyl

  • 40,000 miles
While driving in outerbanks, nc. The vehicle decided to shut the 4X4 system off and lower suspension completely, all while driving. My new born son, wife and 4yr old daughter in the vehicle and we are stranded. Paid for towing and after towed the vehicle goes back to normal with no maintenance. Upon returning home vehicle randomly shuts off while in motion, will not start or fuel pump randomly runs and now way to shut off. After some research I am finding this is a common problem with the tipm in these vehicles. You are not able to get the parts as they are on back order and nothing is being done to the manufacturer. Who do we complain to if this happens while my children are in the car and there is an accident. This seems like this will be the only way something is going to be done about this issue.

- Coatesville, PA, USA

problem #84

Sep 162014

Grand Cherokee 4WD 8-cyl

  • 68,000 miles
Engine did not start.

- Gig Harbor , WA, USA

problem #83

Sep 022014

Grand Cherokee 8-cyl

  • 46,000 miles
When cranking my vehicle it begins to stall and sounds as if it is flooding. It continues to do this until I can get it to turn off. The stalling is continuous. When I took my Jeep to the dealership they informed that the problem I am experiencing is due to a defective totally integrated power module, or tipm. This defective part is the cause of the problems I'm incurring with starting my vehicle and it's stalling. While researching the issue I learned that the tipm can "prevent the fuel pump from shutting off properly, cause headlights and taillights to shut off, and can cause random and uncontrollable activity of the horn, windshield wipers, alarm system, door locks, and airbags."

- Powder Springs, GA, USA

problem #82

Jun 192014

Grand Cherokee 4WD 6-cyl

  • 33,313 miles
Vehicle began presenting with grinding noise upon start up (similar noise to turning the key in older vehicle once engine was running). Brought to dealer's attention at time of service - dealer could not duplicate grinding noise. Within a few weeks, vehicle began taking more than 1 attempt to turn engine over (sometimes up to 4-5 attempts), including prolonged engagement of starter motor. If multiple attempts, noticed rich fuel smell. Mentioned to dealer at time of next scheduled service - dealer could not duplicate starting problems over the course of 2 days in their care. Dealer said to wait for more frequent occurrences to begin then they would check again. Starting issues were intermittent and continued to occur until last week, where after "hard start, " vehicle engine stalled while in reverse pulling out of parking spot (<5 mph); however, power to lights and radio remained on; steering locked up, and had to push vehicle to safe spot. Took 2 starts to get engine running again. Next day, after 4 failed starting attempts (5th successful), had battery tested and replaced day after thinking it could be part of problem (starter and alternator tested fine). The day after battery replacement, vehicle produced what sounded like abnormal start, then engine stalled while in motion under 5 miles per hour. Based on evidence and prior reports, faulty tipm is suspect. We are fortunate that both stalls occurred under 5 mph; it is only a matter of time before this happens at highway speeds. Hoping the NHTSA will force Chrysler's hand into opening formal investigation into faulty electrical systems in vehicles.

- Burlington, NJ, USA

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