CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
6 / 5
Injuries / Deaths:
2 / 0
Average Mileage:
64,001 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
A few things, one being how my jgc abruptly shuts off while in motion(luckily I was exiting the express way (both) times) yeah, happened more than once, to the suspension no longer functioning, all the way to it deciding not to start up.
Cold started the 2011 Jeep Grand Cherokee limited, was in park and all the dash lights came on. It appears to be another #3 misfire, all dash lights came on, & had loss of power. Engine light blinking, check oil, low battery light, service the 4X4, and wipers all came on at once, remained on. I had the same issue in summer of 2019, then it was a #3 misfire. This time, again, the code was a #3 misfire! the summer of 2019 I had the garage replace the faulty 3 coil packs along with a new alternator which was damaged because of the bad coil packs, which fixed the issue for approximately 1 and 1/2 years. Then the issue resurfaced on christmas 2020, same problem.
Engine noise/loud ticking - rear intake rocker arm and ground camshaft failed on passenger side, one rocker on driver side failed, camshaft ok. According to Jeep dealership, this repair occurs frequently with this year, make and model
My ignition coils and spark plugs keep misfiring. More then normal. Ever since the recall where the replaced half of my engine I can't seem to keep them for long and it's getting costly.
My car sometimes it doesn't start and keeps cranking. But the most dangerous is when it shuts off while driving. I took it to Jeep service but they didn't find what causes the issues. It keeps stalling. Doesn't happen every day and all the time but it's happening more frequently.
- Macomb, MI, USA
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Vehicle stalled while driving in highway traffic at about 40 mph. Lost ability to steer as power steering quit working. There is a year-old recall to fix fuel pump relay problems but fca, the manufacturer, has yet to provide dealers with the parts needed to fix this problem. This is totally unacceptable as we have continued to drive this vehicle since we do not have, nor can we afford, another vehicle. Please pressure fca/Jeep to provide parts to dealers immediately. Recall # V62/NHTSA 19V-813.
Only 79,000 miles and dealership states I need to replace camshaft and lifters. Repair costs more than vehicle is worth. All maintenance and oil changes were done. Searching online reveals how common this problem, the manufacturers defects and the fact that fca will not admit or assist owners. No properly maintained engine should fail at 79,000 miles.
Engine on 2016 Hyundai tuscon with 143K miles burning oil expeditiously almost to the point of seizing. Lost 3-4 Q of oil in 1,000 miles with no check engine or check oil light notification. Engine is now being replaced at the owners expense. Could create a dangerous situation of sieved while in operation.
Twice on two separate occasions, when going about 25 miles an hour on a town road and breaking and turning to the right (one time was more right than the other), my car loses power out of no where. My engine shuts off, I lose power steering, and I lose my break assist. It is very scary and dangerous and could cause a life threatening accident. I crossed over into the opposite lane of traffic with little to no control. Fortunately both times no one was near me and I was able to come to a stop. I can then restart the car and drive away. I dont know how to replicate the issue. I have seen other reports of this same problem with other Grand Cherokee on the internet. I dont know if the current recall that I need is supposed to address it or not but I plan on calling my dealer about it asap. My car is about 149K miles. I think the lights stay on when this happens.
The car just shuts down when going down the road, we have almost been in two accidents on the highway when the Jeep just shut down at speed and now the car wont even start, dearlership was of no help.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that after parking the vehicle in his driveway from a short distance, there was a electrical burning odor coming from the vehicle along with smoke. The contact then discovered that the coolant overflowed to the alternator without warning. The vehicle was towed to a local dealer (vision automotive group located at 920 panorama trail S, rochester, NY 14625) where it was diagnosed that the PCM failed causing the coolant to overheat and replaced the alternator, the drain tube and the battery. The vehicle was repaired. The contact was explained that the engineering of the drain tube for the coolant overflow tank was designed to be directly above the alternator and if the coolant overflows it would come in contact with the electric alternator causing a possible fire. The contact was concerned that if he would have drove a long distance his vehicle would have engulfed in flames. The manufacturer had been informed of failure and suggested the contact call NHTSA and get a service manual. The failure mileage was approximately 127,000.
I am just writing to complain that 8 months after recall 19V-813 was released there is still no fix. My wife's car randomly stalls on her and it's not safe. We know have our first child due in September and she's terrified to have to drive her anywhere as her Jeep is her only means of transportation.
My vehicle has randomly turned off on me twice during moderate to heavy braking. The first time was on 8/20/2019 and the second time was on 12/3/2019. I believe my issue is related to recall V62 and I am voicing my displeasure in the amount of time it is taking Fiat Chrysler to design a remedy. This recall is actually recalling a prior recall, so I would scrutinize the engineering team that they can actually come up with a sufficient remedy, but I suppose that's not my point. My point is my vehicle and over 500,000 additional vehicles are on the road with a problem that is extremely hazardous with no eta in sight. (recall related incident)
The safety recall re the defective fuel pump is a serious safety issue, vehicle stalling at any speed without warning. The recall was issued several months ago and the manufacturer still has not been able to correct the issue, nor given a time when the parts are available.
Engine stalls, wont start or dies right after starting, I think it is part of a recall with no fix available. If in motion it dies and losses power. Put in neutral to start while rolling! this happens more and more frequently lately.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving about 30 mph, the steering wheel became difficult to maneuver, however she was able to make a left turn off of the roadway. The contact stated as she was making the turn, smoke was seen coming from the front of the vehicle as it stalled. The contact stated that a lightening bolt (electronic throttle control) warning light was displayed on the instrumental panel. The contact's companion opened the hood and noticed that the alternator was on fire and burnt out completely. The fire extinguished when the hood was opened. The vehicle was towed to the river oaks Chrysler Jeep Dodge Ram (4807 kirby dr, houston, tx 77098) where it was stated that there was no recall. The manufacturer was made aware of the failure and referred the contact to NHTSA. The vehicle was not repaired. The contact researched the failure on-line and found NHTSA campaign number: 17V43500 (electrical system) however, her vehicle was not included in the recall. The failure mileage was approximately 100,000.
The contact owns a 2011 Jeep Grand Cherokee 4X4. The contact stated that while driving at 40 mph, white smoke began to emit from the engine as the battery light illuminated. After some time, the contact was able to restart the vehicle and drive it to eastchester Chrysler Jeep Dodge Ram (4007 boston rd, the bronx, NY 10466). The dealer initially diagnosed the vehicle with a defective water pump and thermostat. Seeking a second opinion, the contact was then able to drive the vehicle to a nearby independent mechanic who then diagnosed the vehicle with a defective alternator. The alternator was repaired by the mechanic. The failure mileage was approximately 115,000. Upon investigation, the contact also discovered that her vehicle had been placed under NHTSA campaign number :19V813000(electrical system) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had not been notified of the recall. The contact had not experienced a failure. VIN tool confirms that parts not available.
2011 Jeep Grand Cherokee. Consumer writes in regards to vehicle stalling without warning. The consumer stated the dealer was made aware, but could not duplicate the failure. The consumer was advised there was a related recall, but the parts were unavailable.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The contact stated that the vehicle stalled multiple times on different occasions. The vehicle was taken to forest lake Chrysler Dodge Jeep & Ram located at 321 19th St sw, forest lake, mn 55025, but was not diagnosed. The vehicle was rejected to be serviced due to the part not available for the repair. The contact also stated that the vehicle was previously repaired at an independent mechanic for the stalling however, the failure recurred. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving approximately 60 mph, the vehicle stalled with the check engine warning light illuminated. The contact pulled over to the shoulder of the roadway. The contact had the vehicle towed to residence. The vehicle was not taken to a dealer to be diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 153,000.
A D V E R T I S E M E N T S
- Aurora, IL, USA