Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.

It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.

The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.


pretty bad
Typical Repair Cost:
Average Mileage:
60,500 miles
Total Complaints:
36 complaints

Most Common Solutions:

  1. not sure (18 reports)
  2. replace dash (13 reports)
  3. repair leather (4 reports)
  4. no (1 reports)
2012 Jeep Grand Cherokee accessories - interior problems

accessories - interior problem

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2012 Jeep Grand Cherokee Owner Comments (Page 1 of 2)

problem #36

Oct 102015

Grand Cherokee Overland 3L V6 Turbo Diesel

  • Automatic transmission
  • 40,389 miles


Love to shove this 2012 Jeep Grand Cherokee Overland up the CEO of Jeep's ass. I paid $75000 aussie dollars, Jeep isn't the only car maker with leather dash. I haven't heard of any other car maker with such problems world wide. By chance I found this website with so much issues worldwide, it really is sad to buy the car you love to own and take pleasure to drive it and be seen in it.

Now it's depressing to sit down and look out the windscreen and notice the dash all wrinkled up and sometimes you don't want to leave the garage.. Shame on you JEEP for not doing the right thing (recall) all Jeeps elected NOW.

I live in Sydney Australia, a proud Aussie that loves American cars and the people that make it - America.

- Musa A., Warrimoo, Australia

problem #35

Jul 012018

Grand Cherokee Grand Cherokee V6

  • Automatic transmission
  • 50,000 miles

This is a common problem with the Jeep Grand Cherokee's. I thought that they had a recall to fix the leather on the dashboards -

however, I never received the recall letter. When I called Jeep ( FCA ) they were Terribly Uncooperative and Extremely Rude!! No wonder people do not want to buy American!!

What can we do to get this fixed ?

Jeep knows about this? Why will they not stand by their work or their products?

Glen H

Chicago, IL

- Glen H., Chicago, US

problem #34

Jul 102019

Grand Cherokee Overland 3.6L

  • CVT transmission
  • 50,000 miles

I reported the problem to Jeep FCA in 2019 and was told to bring it to the dealer to file a claim. I went to Bay Ridge Jeep Chrysler in Brooklyn NY. While I was waiting to hear back from FCA on the claim, Bay Ridge Jeep dealer went out of business during the pandemic and did not alert me. So I eventually called FCA to see what was going on and was told they never heard from them; Amanda from FCA Customer Care was super helpful, opened a case (Case Number 77757865) and said due to the hardship of the pandemic they would extend my warranty and I should simply to take it to another dealer for filing a claim, which I did.

I went to Brooklyn Jeep at 2286 Flatbush Ave in Brooklyn - repeated the picture taking/filing a claim process and waited. When I called FCA with my case # for follow up I was told they would not honor the claim. The reason they stated is that I could not prove I went to Bay Ridge Jeep in 2019 (did I mention they went out of business?) UNBELIEVABLE. This was the most dishonest move and disappointing service I've ever been subject to by any company I've ever dealt with. When I emailed for follow up with FCA stating the circumstances I thought - surely they would realize they made a mistake - but no, they simply did not reply at all.

- David P., Brooklyn, NY, US

problem #33

Aug 092019

Grand Cherokee Overland 5.7L V8

  • Automatic transmission
  • 101,598 miles


This needs to be recalled. It shouldn’t wrinkle up like it is. It's bad.

- Kani K., Seaford, DE, US

problem #32

Jul 062020

Grand Cherokee Overland 5.7L

  • Automatic transmission
  • 57,600 miles

Jeep finally issued a bulletin for this but only gave owners a 6 month period to get it done and file a claim. They have not been willing to extend the June 2019 deadline, even with shutdowns and the pandemic. I have never had a recall come where there was a time limit, so I did not realize this and now will be stuck with a substantial repair. My Jeep only has 57,000 miles so my buckling of the leather was most noticeable after the 6 month period. Not to mention the chrome peeled off my cup holders and cause a gash in my finger and this is not covered either!

If Jeep knows there is an issue with the quality of their work, there should not be a time limit and it should simply be repaired. It is not fair to people that the issue was not noticeable until after the 6 month repair period ended. Honestly makes you think they do this on purpose? I will not purchase another Jeep again. This is my second one and last one. It is a shame you pay for upgraded trim and it is terrible craftsmanship.

- Sherri V., Powder Springs, US

problem #31

Jul 012020

Grand Cherokee Overland 5.7L V8

  • Automatic transmission
  • 52,000 miles

click to see larger images

leather dash has delaminated

I have lived in residences where I always had a garage, and I have had this car for 8+ years now without a problem. Suddenly I move to a new place without a car cover and in 1 month (!!) the dashboard peels off. Unbelievable! I will be going to Jeep today to check what the fix needs to be.

- Carlos D., Miami, FL, US

problem #30

Nov 202018

Grand Cherokee SRT8 V8

  • Automatic transmission
  • 35,876 miles


click to see larger images

leather dash has delaminated

Dash became loose and has waves in the leather used to cover it.

- Calvin A., Sewickley, US

problem #29

Aug 152019

Grand Cherokee Overland 5.7L V8

  • Automatic transmission
  • 69,950 miles

Apparently Chrysler dodge Jeep has to try to cover this problem and not ignore its customers! They should accept it as a recall and be done with it ! If they don’t fix it I will never buy a Jeep again and tell everyone not to buy a Jeep Grand Cherokee ever in their lifetime ! We should not go through this and have any problems getting this repaired! I don’t like buying junk ! I made the report on 9/7/2019 and lets see what happens now !

- Victor E., Liberty, US

problem #28

Nov 172017

Grand Cherokee Overland V6

  • Automatic transmission
  • 137,390 miles

I own a 2012 Jeep Grand Cherokee Overland in 2015 with 36,000 miles on it. At the time noticeable dash problems. Two years in I started to notice it. I went to jeep, but didn't want to pay the $150 fee they charge to do the diagnostics. I later talked to an upholstery place around my town and they said it could cost me up to $5,000 to replace it. I looked no more!! I'm really upset that Jeep will not help all us with this problem. This car was really expensive and its not normal wear and tear. I am waiting for recall on it!

- Natalie L., Escondido, US

problem #27

Jul 022018

Grand Cherokee Overland 5.7L

  • Automatic transmission
  • 107,320 miles

I am a first time owner of a 2012 Jeep Grand Cherokee Overland 4x4 and I love it. We purchased the Jeep at 97,450 miles. I noticed the leather dash was starting to wrinkle but found out via a Jeep repair man to contact the Chrysler help line after the odometer had turned over to 100,000 miles, (Good for Jeep/ Chrsyler) and have gotten absolutely no help. Now that the Jeep has 107,000 miles they aren't willing to stand behind their product.

I have family that work for the Chrysler corporation and have for years. I have four family members that own Jeeps, but I will never again purchase a Chrysler product.

For the corporation to ignore loyal customers and those of us new to the Jeep family I can honestly say I am ashamed of their tactics and yes, to ignore a problem that has been so obviously proven by those of us having this issue they are using dirty tactics to unleashed on their customers. They cannot claim ignorance. I will never purchase another one of your products, nor will my close family members. Chrysler, I am ashamed that you are not loyal to your customers and are once again proving the dollar is much more important than honesty, respect, and loyalty. What comes around goes around, and as they say....Karma is a BITCH!!!

- Charlotte P., Harrison, US

problem #26

Sep 012017

Grand Cherokee Overland 5.7L V8

  • Automatic transmission
  • 80,000 miles


click to see larger images

leather dash has delaminated

The leather on the dash has continually become worse. It has wrinkled and is still pulling away from the dash. Jeep dealership requested to document, but I'm not holding my breath on a positive outcome. This is a major quality issues that I'm very surprised hasn't made recall status.

- Rob C., Summerville, SC, US

problem #25

Oct 212018

Grand Cherokee Overland 5.7L

  • Automatic transmission
  • 112,000 miles

I purchased this vehicle in November of 2011. Brand new. I am out of warranty and the dealership refuses to assist. I do not blame them, but it appears this is quality assurance issue. I am not the only one that is having issues. This was my very first purchase of an American made vehicle. I do not think I will ever purchase an American vehicle again. This is not the only issue with this Jeep. I have spent more than $5k in major repairs such as fuse panel, condenser, transmission and other failures.

It appears this is a major problem. It is surprising that there is not a class action lawsuit.

- Div G., Nashville, US

problem #24

Feb 162017

Grand Cherokee Overland

  • Automatic transmission
  • 100,000 miles

I am not the first to post on here about the leather dash bubbling, warping, and delaminating. This should NOT be happening. I called Chrysler customer service, they stated they KNOW this is an ongoing issue. However, they will do nothing to help. This is NOT normal wear and tear. The ONLY fix is a complete new dash. My "friendly Chrysler" dealership quoted me almost $3k to fix it. Stated that they gets calls weekly from people with the same issue. Jeep has let us all down. They have failed and should be ashamed!

- Diana D., Harrison, US

problem #23

May 112017

Grand Cherokee Overland 3.6L V6

  • Automatic transmission
  • 76,500 miles

I bought the vehicle new in 2012. Sticker price over $45,000. The dashboard began to come apart and delaminate recently. The vehicle is garaged 80% of the time.

I Called Chrysler Jeep Support. @ 877-426-5337 on 7-12-17, Spoke to Nick at Chrysler Customer Care. The Case # is 31972715. Nick said he could not do anything because it was normal wear & that there were no other problems like mine or there would have been a recall. I advised Nick to Look at the pictures flooding Google images. Search 'Jeep Grand Cherokee Dashboard delaminating' That way he & Chrysler could familiarize themselves with the truth and not lie to customers saying that there is no other issue like mine. Nick said that there is no recall and that he "would escalate it and get back to me". No one has gotten back to me yet.

I Went to the Dealer :Pine Belt Jeep of NJ - where I originally purchased the vehicle a few weeks ago to have the issue documented as instructed by Jeep customer Care. It was Documented as case # 31972715 The dealership said that it is not covered by any warranty but gave me the part # and a written invoiced estimate totaling $2346.61.The part is $ 1010.62 and labor is $1355.99. I said the repair will cost over 15% of the current value of the vehicle!. They smiled.

Everyday, I get in my Jeep and look at the defective dashboard getting worse each day and be reminded of the indifference at Chrysler Fiat. How can that company have such a Culture of disdain towards their customers I will continue to reciprocate their lack of action and concern going forward.

Update from Sep 25, 2017: UPDATE: After my case was escalated at Chrysler Support for the delamination of a 2012 Jeep Grand Cherokee Overland Dashboard I was told that they would not be able to help me at this time but will have the case on file. The representative said that they the reason was based on 3 things.: #1) There have not been enough complaints on this issue yet and it's not a safety issue. #2) The condition is due to normal wear and tear and is normal for their products that are 5 years old. #3) The car is out of Warrantee for this item and they could give me no financial assistance at all. Comments: #1 If you have this problem then call Chrysler Jeep Support. @ 877-426-5337 and they will instruct you to have a Jeep Dealership check it out, document it and get a case number. This was done for Free at the dealership. Then Call Chrysler Customer Care back and let them know the issue was documented & give them the dealership information off of the estimate to open the case. The only resolution is to replace the entire dashboard. Everything is connected they said. it's one piece. #2. If this is "Normal Wear and Tear for a this vehicle'' then it is to be expected with any Chrysler Fiat Jeep product, even if it cost $45000. The bubbles and waves of the leather delaminating is where they are at with their level of quality in all of their products.. It's also where they are at with customer loyalty. It does not factor in to their culture. What is important is Protecting their outsourced vendors who made the defective dashboards First. I'm sure they are being reimbursed from the vendors but not helping out the consumers. Just keeping the money. I did go to a local Auto body place and they said the part was about $1000 and it's all labor after that - another $1200. They just did one and the steering wheel, radio, seats, electronics. cables, hoses all have to be disconnected and then all of the related computer software has to be reset upon reinstallation. Its 10 hours of labor if they know what to do.

- Gary B., Point Pleasant Beach, NJ, US

problem #22

Jan 012017

Grand Cherokee Overland V8

  • Automatic transmission
  • 31,000 miles

This is a $40,000 vehicle that has less than 36,000 miles on it and I would expect it to be held up better in just 4 and a half years! This is very disappointing for the hard earned money paid for this vehicle.

- Debbie C., Cerritos, CA, US

problem #21

Nov 012015

Grand Cherokee Overland V6

  • Automatic transmission
  • 53,000 miles

click to see larger images

leather dash has delaminated leather dash has delaminated

My Jeep Grand Cherokee Overland's leather dash is wrinkling and pulling apart at the stitching. This should be a recall item and yet Chrysler is ignoring the problem. I have never seen a dash do what my Jeep Grand Cherokee Overland is doing. For a vehicle that cost what this does, this is unacceptable. I contacted Jeep and they said take it to your local dealer. I called my Local Jeep Dealer, Galeana Jeep of Fort Myers and Tim, the service manager could have cared less about my problem. He said to call Chrysler. I explained I had and he basically said I was out of luck. I told him I was taking my business elsewhere and he was fine with that. WOW. Next I called Palm Jeep in Punta Gorda, FL and spoke with the service manager Dennis there. He was great and said to bring it in and he would look at it and he would see what he could do. He treated me like a valued customer, unlike Galeana. Palm has earned my business just from the respect Dennis gave me during our call.

I will update this post after I return from Palm Jeep.

Update from Aug 31, 2016: Well, the service manager at Palm Jeep in Punta Gorda somewhat come through for me. He contacted Chrysler and got them to cover half of the cost for the repair, because I was out of the 48K mile warranty. The job cost me a little less then $1000, but they did a great job. I can't say enough about Palm Jeep, because they are not my local Jeep dealer, but Dennis stepped up to the plate and helped me out.

Chrysler has a problem with this leather package and unfortunately they are unwilling to stand behind their choice of materials. It seems to be that if you have a service manager that will fight for you, you may get Chrysler to help, but approaching this on your own, Chrysler just ignores you.

- Ronald J., Cape Coral, FL, US

problem #20

Jan 012014

Grand Cherokee Overland 5.7L

  • Automatic transmission
  • 20,000 miles

click to see larger images

leather dash has delaminated leather dash has delaminated

Leather dash started bubbling 2 years after purchasing new, dealer would not do anything because it was not severe enough and I was told the same thing by two different Jeep dealers several times over the next couple years. It continued to get worse and is now beginning to cause air flowing issues with defroster. I finally put a call in to Jeep's main customer service line around middle of 2016 and they told me it was too late to get warranty coverage but after many more calls and additional trips to the dealer Jeep customer service offered to pay for a new dash, however I would be responsible for the cost of labor (around $1200-1400). I couldn't afford to do it so I declined. I was rather disappointed how they did the runaround with me on pushing me off until they could pull the out of warranty bit... Now I stare at my wrinkled ugly dash every day wondering when it will shrink up more and completely block the defroster... I've owned 12 Jeep vehicles, and it seems like the they just don't care anymore and quality is going down the tubes...

- Bitnizman .., Berlin, NJ, US

problem #19

Jul 202016

Grand Cherokee Overland Hemi

  • Automatic transmission
  • 26,000 miles

Dashboard appeared to shrink up & melt overnight. As I drove it that day the CD player wouldn't work either (& I'd had the cd-overheating issue ck"d during first year & dealer couldn't re-create the problem, though they admitted they had other vehicles in for the same issue). Could there be some kind of massive overheating going on in the dash that effects the CD player & now is melting the dashboard leather? If so. Replacing the leather is futile! I'm in for class action lawsuit.

- lkneeley, Austin, TX, US

problem #18

Nov 032015

Grand Cherokee Overland Summit 5.7L

  • Automatic transmission
  • 50,000 miles

Leather dash bubbling has continued to get worse as time goes by. Definitely an eye sore and not expected on such an expensive vehicle. It will cause depreciation beyond normal. Clearly a manufacturing defect. Filed a complaint with Jeep response at this time.

- Jim M., Amarillo, TX, US

problem #17

Oct 012014

Grand Cherokee

  • Automatic transmission
  • 60,000 miles

Very disappointing to watch this occur. I talked to the dealer about it and they said it would be about a $2,000 repair. No offer to help. I keep the jeep in pristine condition...sad to have the appearance of the dash ruin the rest of a great car.

- Jerry T., Houston, TX, US

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