This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Brake failure due to a faulty recall fix. Attempted to apply the brakes and the pedal was hard and hurt my foot trying to stop the Jeep. The brake booster recall was addressed in 2014 but the shield that was installed failed which led to the failure of the booster.
When pulling out of driveway, foot brake was applied but accelerator revved up and car lurched forward into traffic..barely avoided an accident. This is a serious safety issue. Contacted original dealer who said this was not a recall item and was dismissive. I requested that my complaint be put on file.
After driving on the highway for about 10 mins, I was slowing down due to traffic ahead. When I went to apply the brakes, they felt hard to apply pressure and my car was not slowing down. I had to drive off the road to avoid hitting the car in front of me. After I was able to come to a stop, I was able to drive slowly off the highway to the off ramp I was near and to a nearby dealership. They informed me that my brake booster failed even though I had the brake booster recall performed on my vehicle previously. Since I already had the recall performed, the replacement of the brake booster was not covered. If I never had brought my vehicle in for the recall, the replacement would have been covered. Seems weird to reward people who don't bother to have the recalls performed on their vehicles. From the large number of similar complaints, it seems obvious that the previous recall didn't fix the underlying issue. Luckily there was an open off-road area for me to safely swerve onto to prevent injury to myself and the cars in front of me.
On Saturday 3/11/2017 I attempted to back my Jeep down and out of my driveway. I immediately noticed that the brakes felt strange, and that as I depressed the pedal the Jeep was not stopping. Confused, I hit the E-brake to stop the Jeep and attempted to pump the brake pedal several times to see if there was resistance. The pedal felt better, but I could hear a hising sound, like a vacuum leak. I went on line and saw that there was a recall for the brake system for my vehicle, which coincidentally was the same problem I had experienced. What caught my attention was that the recall mentioned water intrusion into the brake booster and the potential for freezing and reducing the braking effectiveness. I live in pittsburgh, pa, and for 3 days prior to my brake issue it had been rainy, and mild. Friday night 3/10, the temperature dropped and Saturday morning 3/11 it was 20 deg F. I cant help but think the temperature, and moisture played a role in this incident. I'm just glad it happened right away instead of once I got out into traffic. The Jeep is currently at Jeep in moon township, pa for troubleshooting....updated 04/11/17..updated 06/06/17
The contact owns a 2013 Jeep Grand Cherokee. While driving 25 mph, the brake pedal was depressed, but the brakes failed to respond. The vehicle was taken to the dealer where it was diagnosed that the brake booster failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 77,000....updated 03/31/17 updated 05/05/2017
- Walden, NY, USA
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In 2014 had a brake booster recall on my vehicle. All parts were replaced related to the brake booster in may of 2014. On the first below freezing temperature of the season in 2016 my brakes failed when trying to stop at an intersection I went 20 feet pass the stop sign until I was able to stop. Luckily no other vehicles were at the intersection at this time. As I kept pumping the brakes while slowly continuing to drive the braking began to work. I had no other braking issues that day. The very next day with below freezing temperatures I was again unable to stop at the first intersection I approached again no other vehicles were at the intersection. I again continuously pumped the brakes while slowly driving and I immediately brought the vehicle to be serviced. My personal mechanic indicated the problem was with the brake booster. I contacted my dealer and after the dealers confirmation that the problem was the brake booster it has now been replaced again. I am extremely concerned that the parts used to replace the booster in the original recall are faulty parts therefore causing the same problem the recall was suppose to fix. I would like this known as I am sure I am not the only person who will have this issue with their brakes.
On one of the first cold days of the year while driving in a parking lot trying to come to a stop for a yellow light out of the lot my pregnant wife suddenly noticed she had no braking capability in her 2013 Jeep Grand Cherokee. Luckily there was not much traffic and she was able to continue through the light then coast it to a slow enough speed to throw on the parking brake and put it into park. We had the vehicle towed to midas where they discovered the brake booster had failed. After researching the issue we found safety recall P14 / NHTSA 14V-154 which had previously recalled this part for this exact problem. The local Jeep dealer informed us that our vehicle had accomplished this recall and the part was replaced June 21, 2014. Little over 2 years later (Dec 15, 2016), the brake booster has already failed again on our vehicle with only 52,058 miles. Clearly the remedy for the initial recall did not solve the problem, so not only am I out ~700 dollars for the repair, but I don't know when the brakes will go out next. Will it be on a rainy day when my wife is driving down a busy highway with my child in the car?
My Jeep has stalled twice while I was making a left turn. Both times it stalled without warning and I lost all power steering + power brakes. Both times I had about 1/4 tank of gas. The first time I was able to restart my car right away. The 2nd time it took me a few tries to get it restarted. The dealership claims they can't find anything wrong with it. I've opened a case with Jeep.
I took my Jeep into a local dealership April/16/2015 for recall 05P14182 or recall P14 ie..a brake booster shield. On May 15 after approx. 3000 miles my ABS, fcw and traction light came on. I could not use my cruise returning to abq. And my brakes were sticking. I took it back to the dealer on 22may and they found that the master was leaking fluid into the brake booster and made mention of the P14 recall. They reperformed the recall and replaced the master and booster and after testing they found the same problem with the brakes. They ordered another master cyl. And after installing said the problem was fixed. On returning to abq on 15july/15 and less than 3000 miles later I encountered the same malfunction. Back to the dealer on July 17 with the same diagnosis and repairs. Less than 1000 miles on Dec. 23/2015 the same malfunction and return to the dealer on 31dec. At this point the service advisor and the mechanic said they could redo the fix but it was going to happen again and it was a health hazard because of the possibility of catastrophic brake failure. I contacted Chrysler about this problem and they said since it was repaired they could not do a vehicle replacement and to contact them when it happens again. I told them what the mechanic and advisor said about break failure and it was "we can not help you." I then wrote to their ncds and was told that since the vehicle was no longer in warranty I had no case. When this started the vehicle had 41759 miles and the last repair it had 48288. The Jeep 2013 has a 50,000 five year warranty. I have all the repair invoices and the emails from Chrysler in my files. Please help
Dealer requires that I leave the vehicle at the dealer's repair shop for an entire day and that I pay them a rental fee for a loaner car during that period. I will not pay to have these manufacturer defects corrected. There are currently four (4) outstanding recall notices on this vehicle and they will not fix any of them without compensation.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, hydraulic); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The engine and all systems stop; turn off without notice. Actually not a stall, but all power ceases to work abruptly. The car then must be stopped fully to allow a restart. Without power steering or brakes the car is immediately subject to a rear end collision. It has always occurred at speeds around 15 to 20 mph, and normally when slowing. Jeep dealers have been unable to fix the problem and, of course I cannot duplicate for them as it occurs without notice periodically. Jeep recently, finally issued a recall for a fix but the problem continues even after their "fix". the car does have an aftermarket supplemental braking system to allow towing by an rv. That has been disconnected as a possible cause, but the stalls have continued. I can't drive the car nor will I allow my family to do so.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154999 (service brakes, service brakes hydraulic), 14V391000 (electrical system) and 15V115000 (electrical system); however, the parts to do the repairs were not made available. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide the part. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic) and 14V391000 (electrical system) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 15V115000 (electrical system), 14V634000 (electrical system), 14V391000 (electrical system), and 14V154000 (service brakes, service brakes, hydraulic); however, the parts needed to do the repairs were unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of delay. The contact had not experienced a failure.
There are now four separate recalls on this vehicle dating back to 2014 and Chrysler Jeep has refused to address any of these claiming they do not have the parts. My daughter, who is a full time student in pa, has been to several dealerships (brenner Chrysler Dodge Jeep, manahawkin Chrysler Dodge Jeep, 'blaise alexander Chrysler Dodge Jeep) and placed on a wait list however none of these have ever cleared for any of the recalls Chrysler Jeep has taken no responsibility to address these recalls in any manner and have inconvenienced a college student let alone put her at unnecessary safety risk. These recalls need to be fixed. She will be in NJ from may-August.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic), NHTSA campaign number: 14V391000 (electrical system), and NHTSA campaign number: 14V634000 (electrical system); however, the part needed to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issues. The contact had not experienced the failures.
The contact owns a 2013 Jeep Grand Cherokee. While driving 25 mph and attempting to engage the brakes, the brakes failed to stop the vehicle. As a result, the contact rear ended the preceding vehicle. The contact did not sustain any injuries and it was unknown if a police report was filed. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the dealer stated that the parts were not available for repair. The manufacturer was not made aware of the failure. The failure mileage was 21,000.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V391000 (electrical system) and 14V154000 (service brakes, service brakes, hydraulic). The contact stated that the parts needed were available; however, the vehicle had not been serviced under the recall because of the extensive waiting list. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while attempting to lock the doors, the front driver side door failed to automatically and manually lock. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. In addition, the contact received notification of NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic), 14V391000 ( electrical system) and 14V634000 ( electrical system) however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 800.
A D V E R T I S E M E N T S
- Highland, IN, USA