This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) and 17V572000 (Service Brakes, Service Brakes, Hydraulic) however, the parts to do the recall repairs were unavailable. The contact called the local dealer and it was confirmed that parts were not available. The contact was placed on the waiting list. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Plain and simple, I bought my Jeep new in 2014. It was equipped with ready alert braking (rab). In 2016 it failed to stop causing an accident and injuring my wife. Then recently I discovered the rab system on my car had been recalled (14V104000) back in 2014 and I had never been notified. As I reviewed the recall campaign it was abundantly clear it had caused my wife's 2016 accident and injuries. I contact Jeep's hotline relating in an odd quirk I had received written proof in an unrelated correspondence from Chrysler that my 2013 was built with the rab system included. Instead of trying to remedy the recall oversight they told me to "contact my insurance company." A week later I tried to re-explain the fault was with their factory installed and recalled ready alert brake system on my vehicle. Because they won't bother to review the proof I hold nor believe their build (VIN) data is wrong I have no place to turn except you or a legal remedy. I hope you can motivate Jeep to do the right thing. Thank you.
My vehicle is equipped with Chrysler's ready alert braking system (rab) which Chrysler says is not installed on my vehicle according to it's VIN. The rab system on my vehicle (which was recalled under your campaign 14V104000) caused an accident with injuries exactly you described as the reason for your recall campaign in the first place. Chrysler refuses to acknowledge vehicle is equipped with the system. I have owned the vehicle from new and the rab system was even demonstrated to me by the dealership salesperson during my original test drive. In addition to accident/medical reports, the broken ankle bones could only have come from unforgiving hard brake pedal, during the crash as our vehicle failed to stop.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving 50 mph and depressing the brake pedal, the brake pedal failed to lower as designed causing the braking distance to be extended. There was no warning light illuminated. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 25,000
Intermittently the brake pedal will be very stiff when starting the vehicle and backing out. After a few miles it will ease up. But if a sudden stop is needed it is hard to push down again. Other times it functions normally. I noticed this on the test drive of the vehicle but the dealer said they didn't see any issues I bought this car around March of 2019. This problem has been ongoing intermittently
- Combined Locks, WI, USA
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The car has issues starting up and when you try to start the car the brake become stiff and the car will not start but will crank. Also as I was driving the car cuts off without warning or when I stop at the red light the car just cuts off and I have to put it in park turn the car off and wait and restart after 5 minutes and it starts with no issues
The contact owns a 2013 grand Jeep Cherokee. The contact stated that the power train control module and alternator failed. The contact stated that the vehicle was included in NHTSA campaign numbers: 17V435000 (electrical system) and 17V572000 (service brakes, service brakes, hydraulic). The contact did not receive any recall letters. The vehicle was towed to ganley Chrysler Dodge Jeep Ram (310 broadway ave, bedford, oh 44146, (440) 232-2121) where it was diagnosed that the battery caused the failures. The dealer wanted to charge the contact for both repairs. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 119,000.
The contact owns a 2013 Jeep Grand Cherokee. While driving 70 mph, the contact activated the cruise control. When the contact depressed the brake pedal, the vehicle failed to stop and the cruise control would not deactivate. The contact pulled the vehicle over to the side of the road. There were no warning indicators illuminated. The contact called brian bemis Chrysler Dodge Jeep Ram (1825 dekalb ave, sycamore, il 60178, (815) 895-8105), but no assistance was provided. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 55,000. Consumer called Fiat Chrysler and had the vehicler fixed.
While driving my car in the city, I experienced a sudden engine shutdown, and entirely lost control over the car (steering, breaks etc.) the car was towed to Chrysler's certified garage, where the malfunction was identified as a failure of the fuel pump relay (the same relay which was already been replaced, as part of recall R09). The garage also re-confirmed that this relay has been replaced under the recall, in 2015. The meaning of this failure demonstrates that practically, replacing the unit under recall R09 has not solved the problem and the risk is still there! I have reported this incident to fca in europe, and was responded that this failure "could happen in 5 years old car" and therefore, there is no safety issue that requires them to warn other owners. However, I have found on-line lots of similar complaints, most of them in the us, indicating that the failure of the replaced fuel relay is common, and that fca do not take responsibility. See the link below: I would like to emphasize that R09 (NHTSA safety issued id #15V115 https://www.NHTSA.gov/recalls?nhtsaid=15V115#recalls360) refers to 5 years old cars, and the failure that I have experience with the same replaced fuel relay, had occurred only 3 years later, and therefore, fca response is irrational and wrong. Since the event I avoid driving this car with my family nor do I let my children drive it. I simply don't trust the car anymore. Please be advised that I live in israel and have an office in Florida. I had to enter my fl address as there is no possibility for an international address. My international phone number is: +972544888755
2013 Jeep Grand Cherokee. Consumer writes with regards to defective rear brakes. NHTSA cc'd with regards to premature wear of rear brakes. No answer required.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle experienced failures after it was repaired per NHTSA campaign numbers: 17V572000 (service brakes, service brakes, hydraulic), 15V879000 (electrical system, interior lighting), and 15V115000 (electrical system). The dealer (stevens creek Chrysler Jeep Dodge Ram, 4100 stevens creek blvd, san jose, ca 95129, (408) 248-1800) performed the recall repairs. The contact felt that manufacturer campaign number: T-36 and NHTSA campaign number: 17V435000 (electrical system) regarding the alternator assembly failed to provide a permanent solution. The contact heard a ticking noise and a fire occurred within months of the dealer's recall repairs. While pulling into a parking area, there was a strong burning odor and smoke appeared under the hood. The contact parked and exited the vehicle. Upon inspecting under the hood, the contact noticed flames near the alternator assembly. The fire extinguished on its own. Afterwards, the vehicle was unable to be locked electronically, start up, and be driven. The vehicle was towed to huntington Jeep Chrysler Dodge Ram (1220 E jericho turnpike, huntington, NY 11743, (631) 673-0270), but they did not inspect the vehicle to determine if the failures were related to any of the recall campaigns. The vehicle was still at the dealer. The manufacturer was notified of the failures. The vehicle was not repaired. The failure mileage was not available.
I purchased a used 2013 Jeep 2 years ago at novak motors in farmingdale, NY. They told me I needed to go to a Jeep dealership to get the brake recall taken care of. I tried calling the closest Jeep dealership to my work location at 642 w main street, riverhead, NY and spoke with martha" in the service department today and she said it would be several weeks before the next available appointment. When I asked her if I have warranty work, an open campaign that needed to be fixed, would I be able to get in sooner" the woman then replied to me that they were no longer accepting any new customers at all!
2013 Jeep Grand Cherokee. Consumer writes in regards to brake booster water shield amd alternator diode thermal fatigue safety recalls. The consumer requested information on having the safety recall completed. The vehicle had been transported to ghana, where it will remain.
I have called Jeep dealership 3 times to get these two safety recalls fixed. Each time they say one of the recall parts is not available and wait until we can do both at same time
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 15V879000 (electrical system, interior lighting), 17V435000 (electrical system), and 17V572000 (service brakes, service brakes, hydraulic). While driving approximately 15 mph, the alternator indicator illuminated and the vehicle lost power and shut down. The vehicle was towed to mall of Georgia Chrysler, Dodge, Jeep (4345 buford dr, buford, ga 30518, 770-945-0839) where the dealer provided options to repair the failure with an aftermarket part or wait for two weeks for full recall repairs. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 155,000. Parts distribution disconnect.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle shut off without warning. The contact was unable to drive the vehicle due to the failure. The vehicle was included in NHTSA campaign number: 17V435000 (electrical system), but the contact did not receive a notification. The dealer (westbury Jeep Chrysler Dodge Ram, 100 jericho turnpike, jericho, NY 11753, (516) 336-4784) stated that the part was not available and was on a national backorder. The dealer did not provide a loaner vehicle; therefore, the contact had no vehicle to drive. The manufacturer was notified of the failure. The VIN was also included in NHTSA campaign number: 17V572000 (service brakes, service brakes, hydraulic). The vehicle was at the dealer to be serviced for the recalls and the failure. The approximate failure mileage was 54,000. Parts distribution disconnect.
The contact owns a 2013 Jeep Grand Cherokee. While reversing the vehicle, the brakes failed to completely stop the vehicle. The contact had to exert force to the brake pedal to stop the vehicle. The contact received notification of NHTSA campaign number: 17V572000 (service brakes, service brakes, hydraulic). The dealer (larry H. miller Chrysler Jeep Dodge, 1800 w 104th ave, denver, co 80234, (720) 907-0928) stated that the parts were not available. The dealer stated that they would repair the vehicle once the parts arrived. The contact called the dealer since November of 2017, but had not received a follow-up response. The contact was uncertain as to when the vehicle would be repaired. The manufacturer was notified. The failure mileage was not available. Parts distribution disconnect.
The contact owns a 2013 Jeep grande Cherokee. The contact received notification of NHTSA campaign number: 17V572000 (service brakes, service brakes, hydraulic); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Cole Chrysler Dodge Jeep (3550 broad St, san luis obispo, ca) confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The VIN was unknown. The contact had not experienced a failure. VIN tool confirms parts not available.
Have tried 3 times to take the car to a Jeep dealer and they are unable to do the recall repair due to lack of qualified mechanics to do the recall. One dealer gave me a confirmed appointment and after waiting 3 hours for my vehicle, they said they didn't have enough mechanics to repair it that day. I had to leave with the car in the same condition I brought it in. I cannot afford to loose any more work and they tell me they don't give loaner cars for recalls. I will never buy a Jeep again. Their dealers are very unreliable and don't honor their service appointments even when you are waiting 3 hours for the car. My vehicle's recalls are a safety concern. I still have to pay the bank my monthly installment even if the car is not safe because I must honor my contract with the bank. How about Jeep dealers honoring their contracts with the factory.
A D V E R T I S E M E N T S
- Castle Rock, CO, USA