This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Jeep Grand Cherokee. While driving approximately 45 mph, the front passenger side headlight failed to illuminate intermittently. The vehicle was taken to an independent mechanic where it was diagnosed that the headlamp needed to be replaced. The vehicle was repaired on two separate occasions, but the failure recurred. The manufacturer was notified of the failure. The failure mileage was 35,000.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle experienced unintended acceleration and still moved even when the brake pedal was depressed. In addition, the vehicle locked independently and could not be unlocked manually. The contact also stated that the vehicle could not be manually turned off. The failure recurred over twenty-one times. The vehicle was taken to the dealer where it was diagnosed that the temperature gauge needed to be replaced. The vehicle was repaired however the failure recurred. The manufacturer was notified of the failure. The failure mileage was 25.
The contact owns a 2013 Jeep Grand Cherokee. While driving at an unknown speed, the steering wheel seized without warning. The contact pulled over and discovered that the power steering belt was fractured. The vehicle was taken to the dealer where the power steering belt was replaced. On another occasion, while driving approximately 25 mph, the vehicle stalled and the check engine warning light illuminated. The vehicle was not diagnosed or repaired. After being serviced under NHTSA campaign number: 15V115000 (electrical system), the vehicle failed to start intermittently and the check engine warning light illuminated. The manufacturer was notified of the failure. The failure mileage was unknown.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Update 01/13/16 MA updated 01/25/16.
I was driving my 2013 Jeep Grand Cherokee on a city streetwhen my eyes and throat started burning. My 10 month old infant began to cry as I realized smoke was filing the cabin. I panicked, and pulled over, turned off the car and immediately took my baby out of the car. We remained in the side of the road for assistance. I continued seeing smoke coming out of the right side of my car. When assistance arrived, I realized the right visor had caught on fire and a result was burned with a black hole. I took my Jeep to the dealership on January 6, 2015 to get it serviced for recall P 36, which is related to the sun visor wiring. I was told by the dealership, that the recall had been completed. I contacted chyrsler customer support after my Jeep was on fire and filed a complaint. The representative was so rude and told me it would take 2-3 business days to get my case reviewed. This was not a surprise, as I have dealt with Chrysler customer service in the past and have never had a good experience. I feared for my safety as well the safety of my infant. I refuse to drive that car, and was told by the customer representative that I shoukd take it to the dealership. Why they would suggest that ? I don't know. I don't feel safe and now I am car less as I wait for someone to review my case.
- San Antonio, TX, USA
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The contact owns a 2013 Jeep Grand Cherokee. While driving 25 mph, the vehicle shut off and lost power without warning. The vehicle was placed in park, restarted, and taken to a local dealer where the failure was unable to be duplicated. The failure recurred and was not remedied. Prior to the failure, the vehicle was repaired according to NHTSA campaign number: 15V115000 (electrical system). The manufacturer was not notified of the failure. The failure mileage was 63,806.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V391000 (electrical system), 14V634000 (electrical system) and 15V115000 (electrical system), however, the parts to perform the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system) and 15V115000 (electrical system); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
2013 Jeep Grand Cherokee. Consumer writes in regards to totally integrated power module recall notice issues. After arriving to the dealer for a scheduled appointment, the consumer was informed the part was not available.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) and stated that the part was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact was not experiencing a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 15V115000(electrical system); however, the recall part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while attempting to start the engine, the vehicle failed to start. The contact stated that it took several attempts before the vehicle restarted. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 33,000.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) and stated that the part was not available for an extended period. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part needed for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V634000 (electrical system); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Oct 7, 2014: NHTSA 14V-391 or fca P36 safety recall repair was done at a local Chrysler Jeep dealership. Apr 30, 2015: Vehicle taken to same dealership to check a buzzing sound in the rh sun visor area, service technician could not duplicate the customer complaint. May 19, 2015: Sudden acrid smoke odor detected while driving, pulled to curb and turned off motor. Some smoke inhalation but no burn injuries to driver. Noticed black and white melted areas on rh sun visor, rh vanity mirror and rh headliner. External roof area above the rh sun visor had approximate 3" crack and the paint was split open from the extreme heat, digital photos taken. On Jun 30, 2015, we learned the "the source of the fire was not related to the P36 repair, but was for another cause". on Jul 10, 2015, we learned the P36 repair plastic shroud was intact and the cause of the fire was found in the wiring harness above the sun visor in the headliner area. Chrysler Jeep denied our warranty repair request on Jul 24, 2015, because the source of the fire could not be traced back to a factory defect in materials or workmanship. On Jul 27, 2015, our local Chrysler Jeep dealer decided to repair our vehicle, at their cost, because we were valued customers, but the decision came the same day a letter was read by the dealership general manager that said we may pursue a remedy using the California lemon law. We found there were more than 91 other similar incidents in 2011-2014 Jeep Grand Cherokee and Dodge durango vehicles, and at least 8 more experienced fires after the P36 safety recall repair had been completed. We encourage NHTSA to have fca install circuit breakers in vanity lamp wiring harnesses for 2011-2014 Jeep Grand Cherokee and Dodge durango vehicles. Our vehicle repair was completed after 13 weeks, on Aug 18, 2015
A D V E R T I S E M E N T S
- Rome, PA, USA