This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Jeep Grand Cherokee. While driving 65 mph, the vehicle stalled, all the warning lights illuminated, and the seat belt malfunctioned. The vehicle veered off the roadway and struck the guardrail. There were no injuries and a police report was not filed. The contact stated that the failures were persistent and occurred without warning. After a few minutes, the contact was able to restart the vehicle and drove to the closest dealer for assistance out of the seat belt. The contact stated that the engine revved. The vehicle was then towed to a local dealer where it was diagnosed that the totally integrated power module malfunctioned. The vehicle was not repaired. The manufacturer was notified of the failures. The VIN was invalid. The failure mileage was approximately 100,000.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Part distribution disconnect.
The tcs and check engine light came on dashboard along with the wiper blades begin moving even though the wiper blade control switch was in the off position. Every button, horn, and the wiper blade/ turn signal control arm on the steering column will not work. Fuses appears to not be blown. Nothing with turn off the front wiper blades. All other electrical buttons and the dashboard cluster works with no mal function. The hazards work fine as button is below radio and not on steering column. This brings safety question of no turn signals at night and possibly airbag might not deploy if rest of the electrical switches and buttons are not functioning on the steering column only. This happened initially in motion on a city street after getting off a highway and turning into a parking garage. Millage is between 116000 and 117000 miles.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Richland, WA, USA
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The contact owns a 2013 Jeep Grand Cherokee. The contact stated that all exterior lights failed to illuminate. In addition, the contact stated that the rear hatch failed to latch. The contact had to fasten the rear hatch with a cord. The vehicle was taken to a dealer on numerous occasions where it was diagnosed that the remote and module for the latch and the lights needed to be replaced. The vehicle was repaired. However, the failure recurred. The manufacturer was not notified of the failure. The failure mileage was 30,000. Updated 10/19/16 the consumer stated he replaced nine light bulbs in three years. The hatch back failed to lock on several occasions and it failed to open as it was designed. Updated 10/25/16.
The contact owns a 2013 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 15V115000 (electrical system) in April of 2016. The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer informed the contact that she had to remain on the waiting list or contact another dealer. She contacted another dealer and was informed that there was a back order on the part and she had to be placed on the waiting list. The contact had not experienced a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle failed to start. The "do not recognize key" warning message illuminated and the alarm activated. The contact replaced the key fob battery and, after several minutes, the alarm turned off and the engine resumed normal operation. The vehicle was taken to the dealer. The technician was unable to diagnose the failure, but advised that the starter could be replaced as a remedy. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 31,000. Updated 09/29/16
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting) and for two months, the manufacturer failed to provide the part for the recall remedy. The contact stated that the vehicle failed to accelerate when going up a hill or towing another vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was not available. Parts distribution disconnect.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving at approximately 50 mph, the vehicle stalled without warning. The vehicle failed to restart and was towed to the dealer. The VIN was included in NHTSA campaign number: 15V115000 (electrical system) however, the dealer declined to repair the vehicle under the recall. The vehicle was repaired. One month after the vehicle was serviced under the recall but the failure recurred. The vehicle was towed to a different dealer, who stated that the fuel pump relay failure consequence was not related to stalling. The dealer declined to provide a rental vehicle. The vehicle was in the process of being repaired. The manufacturer was notified of the failure. The approximate failure mileage was 53,000.
The contact owns a 2013 Jeep Grand Cherokee. While driving at an unknown speed, a burning odor and smoke were present inside the vehicle. The roof paint began to bubble and melt. The fire department extinguished the flames. There were no injuries and a fire report was not filed. The cause of the fire was not determined and the manufacturer was not notified of the failure. The failure mileage was 35,450.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle failed to start in the morning without warning. The contact attempted to jumpstart the vehicle and noticed a burning odor. The battery head started to smoke, but there was no fire. The vehicle was towed to a local dealer for diagnostic testing. The contact had not heard from the dealer. The manufacturer was not made aware of the failure. The failure mileage was 35,000.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting). An appointment was scheduled, but the dealer indicated that the part was not available after the contact waited the entire day. The contact was unable to determine when the manufacturer would supply the parts to the dealer. The manufacturer was unable to provide a specific time frame to supply the part to the dealer. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Jeep Grand Cherokee. While driving approximately 65 mph and passing another vehicle, the vehicle experienced excessive hesitation. The failure recurred numerous times and became progressively worse. While driving 75 mph, the engine power reduced to 25 mph until reaching the destination. The VIN was not included in the recall for the electrical system. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was unknown. The approximate failure mileage was 61,500.
My Jeep has stalled twice while I was making a left turn. Both times it stalled without warning and I lost all power steering + power brakes. Both times I had about 1/4 tank of gas. The first time I was able to restart my car right away. The 2nd time it took me a few tries to get it restarted. The dealership claims they can't find anything wrong with it. I've opened a case with Jeep.
Dealer requires that I leave the vehicle at the dealer's repair shop for an entire day and that I pay them a rental fee for a loaner car during that period. I will not pay to have these manufacturer defects corrected. There are currently four (4) outstanding recall notices on this vehicle and they will not fix any of them without compensation.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the recall notice for NHTSA campaign number: 15V115000 (electrical system) was received in January of 2016. After contacting the dealer on multiple occasions, the contact was unable to schedule an appoint to repair the vehicle. The manufacturer was not notified. The contact had not experienced a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system) and 15V115000 (electrical system); however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I am afraid to drive my vehicle. The first issue happened a few months ago, the car refused to start and had to be towed to the dealership to get fixed. There was an electrical fault, and could have happened at any point. Currently the vehicle has been at the dealership since November 10th. The vehicle hesitates before moving forward when I step on the gas, then something engages and it jumps forward. Sometimes it comes to a stop before it rapidly accelerates. The Jeep has been at atlantic Jeep for almost four weeks and the dealer has not been forthcoming in explaining what is going on. They can't seem to figure it out themselves and I am in fear of driving this car in the future if the same problems occur. There seems to be a big risk of having a crash with the issues described above. This happened on highways, streets, slow or fast didn't seem to have an affect. This has been a major issue, and is very scary for me as a driver.
A D V E R T I S E M E N T S
- Dahlonega, GA, USA