This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Alternator caught fire, heavy smoke minutes after the battery warning light illuminated on dash. Was able to contain fire to alternator with water hose. Multiple electrical problems now noted in car, unable to shift from park, car will not start. Car also stating "push clutch to start" on dash, vehicle does not have a clutch
As the vehicle is parked, it does not matter for 5 minutes or 5 hours, when the start button is depressed the engine turns over, but does not start. When attempted a second time, it will turn over continusly for 20 seconds, and fail to start. The problem my persist for many attemps, or may rectify its self and start.
While driving my 2013 Jeep Grand Cherokee on a busy 4 lane highway my alternator failed, resulting in the engine stalling. I had no steering, no brakes, no control over the car whatsoever. Fortunately I was going up a hill and the car came to a stop without anyone being injured! I could have been killed. The dealer is saying that recall P60 - which covers exactly what happened to my car - does not cover my car because I have a 180 amp alternator instead of a 160 amp, which is covered by the recall. How can Chrysler group limit the recall by the amps when clearly this is what happened to with my 2013 Jeep Grand Cherokee??
Will not start. Keep pressing and trying and finally will start after a couple of tries. Does attempt to turn over but will not start. Dealership cannot find anything wrong. Car was always in park and stationary. Seems to happen after trying to restart after short periods of time.
My Jeep had the fuel pump relay changed to an external type as part of previous recall NHTSA 15V-115. I'm not sure of the date as it was done prior to us buying the vehicle. The new external relay started to fail in July 2017. In heat soaked conditions, the relay would fail to activate. The only time this occurred was during engine start while being stationary in a parking lot. The engine would start then stall within five seconds. I replaced the relay and tested the old one. When the old relay is warm, I verified that it doesn't activate 100% of the time. The relay part number is G8jn-1C6T-F-R-DC12. We never had a failure when the vehicle was in motion. I'm submitting this complaint so NHTSA has awareness of the relay that was installed. It is not a robust relay which may have other failure modes.
- Tulsa, OK, USA
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My car is currently at 76K miles. Since around 20K miles, my car has had issues with starting that happens intermittently, slow/no response from push button start, slow/no response with smart entry system when locking/unlocking doors. All of these issues are very intermittent. To go into more detail about the starting issue, the car would start completely, but then shortly after the RPM would drop to 0 and the electrical components would stay on. When trying to push the start button again, it would try to crank for 15 seconds. It's necessary to completely power off the car to properly start the car. Sometimes the issue presents itself immediately after. These issues happen with both key fobs even after switching to fresh batteries. I've taken it to Jeep dealership 4-5 times with no resolution. They have replaced the fuel pump relay twice for attempt to resolve starting issue. They were never able to duplicate or no codes would present themselves. I have strong suspicion of the tipm (totally integrated power module) failing, which is approximately $1200 to replace. Even though I have the extended warranty, Jeep will not replace until duplicated. I even left the car at Jeep for a week one of those visits. The issues happen almost every other day or on a very bad week, every day the car is used. Jeep customer service is very poor and I've been stuck with this issue for way too long. The starting issue even happened today, twice.
Dash indicator lights and wipers come on randomly while driving. Vehicle won't start on multiple occasions after shutting off. Tachometer and analog temp gauge are approx. 90 degrees off.
I was driving my vehicle, when all of the sudden the vehicle's display panel started to flash various messages (I.e. park brake assist, safety belt, battery, etc.). while this happened, the vehicle began to loose power and I was able to cruise slowly into a parking lot, in which it crept into a complete stop. I turned off the vehicle and attempted to turn it back on and it would not crank nor would any lights turn on. I had a friend try and jump the vehicle but it would not hold a charge, and there was an electrical smell coming from the alternator. The vehicle was then towed and brought to a Jeep dealership, were they had diagnosed that the alternator was bad and needed to be replaced.
June 16, 2017 - vehicle was in motion being driven on city street. Day earlier, the vehicle's "check engine light" appeared. Brought to mechanic who initially diagnosed as an evaporator/ vacuum sensor failure. Next day, dashboard began to display other warning lights in rapid succession which was then followed by loss of A/C and within minutes stalled. Turned off roadway just before suffering complete loss of power in office parking lot. Vehicle towed to mechanic shop who performed test and declared alternator failure which is being replaced. Description similar to recall announced in October 2014- NHTSA reference #14V634000.
The contact owns a 2013 Jeep Grand Cherokee. While driving approximately 30 mph, the vehicle made a strange high pitched noise. Afterwards the vehicle's power suddenly failed. The contact was able to pull the vehicle over to the side of the road and noticed smoke underneath the hood. The contact opened the hood and noticed a burning odor. The contact had the vehicle towed to the dutch miller Jeep dealer where it was diagnosed that the alternator failed and caused the battery to burn out. The alternator, battery, and circuit board needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was a recall for a different model alternator. The approximate failure mileage was 110,000. Updated 07/13/17
The contact owns a 2013 Jeep Grand Cherokee. While driving 65 mph, the vehicle stalled without warning and restarted independently. The vehicle was diagnosed as having a tipm failure. The manufacturer was made aware of the failure. The failure mileage was 129,704.
Push button ignition is defective. The first year I owned the vehicle the push button ignition began to show problems. Intermittently the key-fob is not recognized by the car. Sometimes the car will not start. Because of this, sometimes it will not turn off. Sometimes I have started the vehicle and am driving down the road when a bell begins ringing and message appears on dashboard that says "key has left the vehicle". I have to tap the key-fob on the button several times for it to finally recognize that it is present. I have changed the batteries in the key-fob often. Finally, last month, I decided to have the Jeep dealer replaced key-fob at cost of $300. Three weeks later the same thing is happening. Jeep service department admitted they replace 2-3 key-fobs a week for customers. I suspect the problem is with electronics in the dashboard.
My Jeep was started to make a whining noise after leaving a parking lot, later on there was a burning smell coming from engine, toward coming home automatic wipers came on even while it was not raining. Next day Jeep would not start nor where there any lights on dash/overhead. Looked up NHTSA and realized others had similar situation with alternator recall, only to find out my Jeep was not covered even when other same/make/model/year were covered. I called Jeep and they said I had different alternator, but I had same problem/issue, not far to be not covered. Total bill $2K for alternator/battery/starter/towing and computer fix. Not to mention I didn't have use of Jeep for days while it was getting fixed. I was lucky I didn't have accident, which could have happened not knowing what was going on at time and could you imagine Jeep dying on highway. Jeep has no clue what is causing this to happen, nor being fair to all consumers, leaving them stranded and broke.
Alternator failed at 35118 mi. Had in repair twice for issues when driving. Loud whine, burning smell and smoke reported. First time dealer keep car for overnight and said they could find no issue even though they had smelled the burning smell too. Second time they told me it was my alternator. They replaced the alternator, I picked up the car, drove 2 miles and the battery light came on. I returned immediately and they kept the car for 3 more days. The failed alternator had "arced" to the power train, and then that had to be replace too (that under warranty thank goodness). But alternator was replaced for $1000 out of my pocket even though very low mileage because was over 3 yr warranty period. In researching how could this have happened so early, I found that the 160 alternators from the same period had been recalled, but the 180's are not (at least not yet....I am hoping to help initiate another recall since I see online that others who have this model and year and 180 alternator have had same issues as me). I was encouraged by fca customer care to file a petition for reimbursement, and have just heard from them that they have declined it since my VIN isn't included in the recall. To be specific about the episodes, I was driving both times that this occurred. Both times I had just started to drive and the car made a loud whining noise that lasted for a bit, and increased on acceleration, and quickly I could smell something like burning rubber and see smoke. I was afraid the car was going to stop suddenly because it started to be jerky, and when I came to stop light it seemed like it was going to stall. But it kept going, and I drove straight to the dealer both times.
I have a 2013 Jeep Grand Cherokee limited with only 54,248 and the alternator all of sudden started smoking, however, this Jeep is not on any previous recall. I was heading home from work. Burnt smell, siren noise, and the battery light came on. I made it home and called the Jeep dealership. My husband said its a bad alternator.
Used factory auto start and the alternator shorted causing the engine computer to burn out and possible the fuse box as well. Car would not start and must be towed to mechanic. Luckily we weren't in the car when it started smoking up.
As I was driving the car shut off and power steering went out. I barely made it safely to my destination. We called our Jeep dealer and there were a few recalls. We were able to get the Jeep to the dealer. They told me it was the alternator and battery. There is currently a recall on the alternator for the 2013 Jeep Grand Cherokee (P60/NHTSA 14V-634); however, they claim that my 180 amp is not covered. What I experienced is exactly like the description of this recall. Luckily I was driving when this occurred, because I don't think my wife would have been able to control the vehicle to a safe stop. They are not honoring the recall to replace my parts. More importantly, they are not including my vehicle in the recall because its 180 amps; however, this is a tremendous risk to any owners of this vehicle and I was not notified. I discussed this at length with Fiat Chrysler automobiles (fca) on 03/02/2017. I spoke to customer representative ramario and nicole.
There is a current Chrysler recall out right now (below). P60 - safety recall - alternator / 2011-2014 (LX) Chrysler 300, (ld) Dodge charger, (lc) Dodge challenger, (wd) Dodge durango and 2012- 2014 (wk) Jeep Grand Cherokee my alternator burned up and the whole Jeep was dead randomly one morning emitting smoke under the hood and throughout the cabin. I turned it on and heard a whining noise which then stopped and then smoke just coming out of the alternator. I read the recall and it only applies to the 160 amp alternators. According to my VIN, I have the 180 amp alternator and I feel this recall applies to the 180 amp alternators as well but it isn't listed. I had to get it replaced and ended up spending over $900 on something I think should have been part of this particular recall given the specifics of this recall and the matching symptoms of my burnt up alternator. Thank for any information you can provide.
Low battery light came on while driving 35 mph, and two miles later the majority of dashboard lights came on. Simultaneously, a constant beeping began and wipers turned on. The scary part is that within seconds, I lost power steering and brakes did not work correctly. The road I was driving was precarious, windy, and did not have a shoulder. I continued at minimal speed around the curves for less than a mile, looking for a safe place to pull over. Very soon, the car accelerator stopped and the car died. I managed to pull the car onto the side of the road (took effort without power steering). Terrible and sudden experience. Not enough warning to get the car serviced before complete electronic and vehicle shutdown occurred. Thankful that no other vehicles were around during the incident, as I am confident I did not have safe control of the vehicle during this time. Towed vehicle to safety. Mechanic tested and discovered that alternator fully shorted and battery was completely dead (unable to recharge).
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the check engine warning indicator illuminated. The vehicle was serviced per NHTSA campaign number: 15V115000 (electrical system), but the remedy failed to repair the vehicle. The manufacturer was not made aware of the failure. The failure mileage was 137,000.
A D V E R T I S E M E N T S
- Raleigh, NC, USA