This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that an unknown warning indicator illuminated on the instrument panel while driving 15 mph. The contact drove the vehicle to lithia Chrysler Jeep of reno (3223 mill St, reno, nv 89502) and was informed that the alternator was the cause of the failure. The contact stated that the failure was repaired.. the manufacturer was not notified of the failure. The approximate failure mileage was 34,000.
Monday 5, June 2107 coming off highway 695 my Jeep started shutting down, I pulled off to the side of the road my Jeep shut everything off. I had my Jeep towed to the local Jeep service shop. Next morning tate Jeep told me that it would about two weeks, and about $2,500 to repair my Jeep. I called a mechanic that I know, I told him what tate told me he had my Jeep towed to him. He used the diagnostics tool to diagnose my Jeep the mechanic told me that I needed to replace alternator, battery, starter, ECM it would take him about a week to compete all the needed work and about $1,100 estimate. I paid $1,800 and had to use 16 hours of vacation time from my job. Tuesday, November 14, 2017. While talking with my mechanic and he said the battery keeps draining. Later I started searching for you-tube clips, and then auto recalls popped-up. Omg I entered my VIN number and my Jeep has 5 recalls! really five. As instructed I call the local Jeep retailer and explain all of my issues that my Jeep has been having and the NHTSA recalls. The service manager recommends for me to have my Jeep towed to them but they couldn't look at it until next Monday, November 20, 2017. So on that note I asked if they offer car rental? no they don't that's crazy the recalls are from your manufacturer.
My Jeep was recalled for alternator diode thermal fatigue. I received notice in July 2017. As of November 15th 2017 parts still not available ( 5 months ). unacceptable as car could stall at anytime due to this failure. Fca needs to affect repairs now! recall #T36
Driving home from work on Friday evening of labor day weekend (9/1/2017) the check engine light in my vehicle went on. I took my car to a good year dealership in town. They told me my alternator was going out and needed to be replaced. They were not aware of any recalls on that vehicle at that time although, I do think one existed. When I contacted Jeep about this the following week they indicated a recall was in place and I needed to submit a form for reimbursment. I have checked with Jeep several times and they indicated that they have the necessary paperwork but will not be issueing refund checks until 2018. This is five months after I have incurred the expense and submitted a request for reimbursement.
The tipm failed on the vehicle while driving down the road bringing the vehicle to a sudden stop. All functions in the car were halted. This resulted in stranding my teenage daughter in the middle of a busy road in a very dangerous situation. After being towed to the dealership they informed me that it would cost me $1349.36 to replace the faulty tipm. Numerous research into this problem reveals many similar problems with the tipm from Jeep which could likely to result in serious safety related problems not to mention very costly repairs. This problem should be addressed further.
- Winter Park, FL, USA
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Hi on September 8, 2017, while driving my bus quietly, I feel a strange noise in my bus Jeep, suddenly warmed up, they turned all the lights on the panel and went out, we called the service of crane, to take it to the dealer triangle in mayaguez, P.R. when I go to the dealer, they notify me that my Jeep has an alternator recall (which I never received a notification, since the dealer has my wrong address in his record). The dealer notifies me that they do not have the piece in the warehouse and that they have to order in Florida and that it will take maybe two weeks. My husband, Mr. Hector caban seeing that this situation was going to become a little difficult decided to rent a a car at allied car. We paid $656.70 in car rental. The dealer promised to give me a car and at this moment October 26, 2017 nothing happens. Currently, I am resident of puerto rico and in this process hurracaine maria arrives in puerto rico on September 20, 2017. Actually the dealer inform to me that they have no lights no system and they cannot fix my bus promptly. Actually they inform to me that my alternator are in the docks in san juan, pr and these trucks are confiscated by fema, since the priority is to take the trucks with food and water to distribute to the victims of hurracaine maria. I need to resolve this situation, and the dealer has taken too long to resolve this, they are very negligent and not at all empathic with this. This recall was in June, why I was never warned, this situation could have been avoided if I had been contacted via cell phone or email. This situation would not have come so far, if they had been efficient. In the midst of this catastrophe I find my hands tied, frustrated and I do not know what to do. The triangle dealer in mayaguez and his manager Mr. Ismael medina has made no effort to resolve this issue, his customer service is terrible.
The contact owns a 2013 Jeep Grand Cherokee. While pulling into the driveway at 5 mph, the contact observed smoke coming from the engine and heard an abnormal winding sound without warning. The contact stopped the vehicle, opened the hood, and observed that the alternator was red (glowing). The contact poured water over the alternator to prevent a fire. The local dealer (my Chrysler Dodge Jeep Ram Fiat, 4650 E pickard rd, mt pleasant, mi, 48858) was contacted at 989-773-6343. The vehicle was towed to the local dealer where it was confirmed that the alternator failed and needed to be replaced. The vehicle was included in NHTSA campaign number: 17V435000 (electrical system) for the alternator replacement, but the part was unavailable. The dealer stated that they could replace the alternator with another alternator for a fee. Once the recall alternator was available, the dealer could replace it with the correct alternator from the manufacturer. The manufacturer was made aware of the failure and provided case number: 32614886. The manufacturer confirmed that the parts were unavailable and there would be a fee for the non-recalled part. No additional assistance was offered. The failure mileage was 150,000.
Tipm failure. Car will not turn over. Fortunately, I haven't discovered what else is failing in the power module, but does someone have to get seriously hurt or killed to get this recalled?
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000 (electrical system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (napleton ellwood city Chrysler Dodge Jeep Ram, 1000 lawrence ave, ellwood city, pa 16117) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted at 800-853-1403 and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
The alternator failed to charge and eventually smoked and almost caught on fire. This was during driving. No warning prior to this event. Had to replace alternator via personal mechanic.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000 (electrical system). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called napleton ellwood city Chrysler Dodge Jeep Ram (1000 lawrence ave, ellwood city, pa 16117 (724) 302-0460) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and confirmed that parts were to become available in January of 2018. The contact had not experienced a failure. VIN tool confirms parts not available/parts distribution disconnect)....updated 11/21/17 updated 7/20/18
I smelled something burning while idling at a stop, and then the alternator began making a whining noise after vehicle began moving and vehicle began throwing codes (check park assist). After shutting car off it wouldn't start again. Replaced alternator, battery, ground straps and car would then start but continued givng off codes and wouldn't run right. (wipers coming on by themselves, etc.) had to have the car towed to the dealer, who replaced the computer but charged me $600 and denied it was related to the alternator. Recall notice then received for alternator, but I'm now out $1,244.21 for alternator, battery, ground straps, tow and computer. Parts not available by Jeep to fix the problem for this recall. Have submitted receipts to Jeep but don't know what will be covered since dealership refused to fix computer as a related expense to the alternator.
The contact owns a 2013 Jeep Grand Cherokee. While driving 30 mph, the engine stalled and all the warning indicators illuminated on the instrument panel. The vehicle was towed to South county Dodge Ram Chrysler Jeep Ram (7127 S. lindbergh blvd, St.louis, mo 63125) where it was diagnosed that the electro hyudraulic steering failed and needed to be replaced. The vehicle was currently at the dealer waiting to be repaired. The vehicle was previously repaired per NHTSA campaign number: 14V634000 (electrical system). The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was unknown.
I have received a safety recall notice for my vehicle which explains that there is a defective part that would impose a hazard to myself and other occupants safety and that it is extremely important to take steps to repair my vehicle, however the manufacturer has no current remedy since there are no parts available and cannot provide me with a specific date for when the parts will become available. I do not feel safe driving the vehicle and feel that the manufacturer should provide a safe vehicle replacement untill they are able to replace the defective part(s)
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000 (electrical system). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called valley Chrysler Dodge Jeep at (540) 213-8800 (320 lee jackson hwy, staunton, va 24401) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available/parts distribution disconnect.
The contact owns a 2013 Jeep Grand Cherokee. While driving approximately 45 mph, the vehicle stalled and the battery warning indicator illuminated. The driver coasted the vehicle to the side of the road. The vehicle was towed to the contact's residence and later towed to national Dodge (223 N marine blvd, jacksonville, nc 28546, phone: (910)347-3777). The vehicle was not diagnosed or repaired. The VIN was included in NHTSA campaign number: 17V435000 (electrical system). The manufacturer was made aware of the failure and informed the contact that there was no part available for the repair. The approximate failure mileage was 100,000.
My Jeep has repeatedly shuttered and stalled when starting, both before and after the tipm recall was serviced. The locks also pop on and off repeatedly and won't stop. The rear tail light bulbs have had to be replaced multiple times (in excess of 4 times). There is also a long groan that happens when idling and sometimes when driving. The car has been unable to start properly and shakes violently before just completely shutting itself off without prompt. I have asked Jeep about it 3X and they have done nothing to assist other than perform the recall after making me wait several months for the parts.
While driving on a city street, all indicators illuminated on the dash & the windshield wipers came on. The vehicle stalled and would not start back up. Jeep was towed to the owner's home. Mechanic found faulty alternator. Car still did not start with replacement alternator. The computer was faulty as well. After nearly 4 months of repairs, the wiring harness was replaced, new computer installed, and the new alternator, the vehicle started. Currently, the car creates a strange noise while driving & it struggles to start. No recall was listed to this specific VIN until 2 days after getting the car back from the shop (only on the mopar & NHTSA site.) (17V-435)(T36). Owner has not been notified of the recall.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000 (electrical system). While driving 45 mph, the battery warning indicator illuminated and the vehicle stalled. The contact stated that the vehicle was taken to astorg Dodge Chrysler Jeep (1501 7th St, parkersburg, wv 26101, (304) 485-8585) to be diagnosed. The contact was informed that the alternator needed to be replaced; however, the part to do the recall repair was not yet available. The vehicle was not repaired. The manufacturer was contacted. The approximate failure mileage was 42,004. The VIN was not available.
A D V E R T I S E M E N T S
- Reno, NV, USA