This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Key remote with remote start. Has issues with locating the remote key lock and unlock/remote start. Refuses to start (push button) because it cannot locate key. Fresh batteries and it will lock and unlock doors (while sitting in drivers seat) and it still can not locate the key in order to start. It has even flashed the "no key" warning while driving. I have had to pull over and start and stop the vehicle due to the fear of this vehicle shutting down while driving down the road. It does eventually locate the key and resume normal operation. This is happening every couple of days.
The contact owns a 2013 Jeep Grand Cherokee. While driving 20 mph, the check engine warning indicator illuminated. Also, while turning into a parking lot, the vehicle stalled and failed to restart. The contact noticed light smoke coming from the engine compartment. The vehicle was towed to cabrera auto (carr #2km 82.2 salida expreso hatillo, pr 2, 006,14, pr, (787) 333-8410), but was not diagnosed or repaired. The VIN was included in NHTSA campaign number: 17V435000 (electrical system). The manufacturer was not made aware of the failure. The approximate failure mileage was 90,000.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle experienced failures after it was repaired per NHTSA campaign numbers: 17V572000 (service brakes, service brakes, hydraulic), 15V879000 (electrical system, interior lighting), and 15V115000 (electrical system). The dealer (stevens creek Chrysler Jeep Dodge Ram, 4100 stevens creek blvd, san jose, ca 95129, (408) 248-1800) performed the recall repairs. The contact felt that manufacturer campaign number: T-36 and NHTSA campaign number: 17V435000 (electrical system) regarding the alternator assembly failed to provide a permanent solution. The contact heard a ticking noise and a fire occurred within months of the dealer's recall repairs. While pulling into a parking area, there was a strong burning odor and smoke appeared under the hood. The contact parked and exited the vehicle. Upon inspecting under the hood, the contact noticed flames near the alternator assembly. The fire extinguished on its own. Afterwards, the vehicle was unable to be locked electronically, start up, and be driven. The vehicle was towed to huntington Jeep Chrysler Dodge Ram (1220 E jericho turnpike, huntington, NY 11743, (631) 673-0270), but they did not inspect the vehicle to determine if the failures were related to any of the recall campaigns. The vehicle was still at the dealer. The manufacturer was notified of the failures. The vehicle was not repaired. The failure mileage was not available.
Vehicle will randomly not start. When attempting to start it will click like it is trying to turn over and does this multiple times, but will not start. This happens with using push button or key to start. This has happened 6 times in the past month.. once after starting the car with no issue and pulling out of driveway vehicle just died and would not restart. Since this has started while vehicle is going over 40 mph it has a whining sound coming from the front end. Vehicle was brought in to dealer who states that the battery, starter and alternator appear fine
Recently, car started giving me a hard time to start. When it finally turns on it would sputter and turn off after a few seconds. Some lights flicker at times. Battery is fine. The ignition is sparking but doesn't turn the car on. Sometimes car turns on with no problem and I drive it for hours and sometimes it doesn't start at all or starts and turns off right away or after 10 seconds.
Please reference my previous complaint 11114071 and 11114079 for exact dates of failure for July 2018. The primary and secondary fuel pumps were both replaced and the Jeep was returned to me on 8/4/18. I drove it on 8/5/18 once and then twice in the morning on 8/6/18. It sat in the parking lot at my work from 8:30 to 12:30 pm on 08/6/18. At 12:30 pm, the exact same symptoms of starting failure were happening. It started with turnover then immediately died. Then turned on after a 2nd attempt. Then at the restaurant I went to at approximately 12: 55 pm, the Jeep completely failed to start. I have video recording of the failure and can produce that for reference. The vehicle is not starting and staying on consistently. The start results in immediately dying and then after a couple attempts like that, it eventually it just cranks and cranks until you shut off the vehicle. It's being towed a second time to the dealer service department. Additionally, a dome light in the front of the vehicle wouldn't shut off since it was returned to me on 8/4/18. It was never a problem before 8/4/18. This is a tipm problem and it needs to be recalled. The 3rd picture I've uploaded is a screen shot from the video I have of the vehicle not starting but cranking and cranking. The other two are captioned. I have this video and can send it.
Purchased this vehicle used for my 17 year old son approximately 4 months ago. On 7/20/18 the vehicle died as he was driving down the road. After testing the battery, we paid to replace it, but the new battery was only getting about 11V with the car running. Therefore, we paid for a new alternator and have discovered the issue still continues. After researching, we discovered the recall from July 2017, many months prior to our purchasing the vehicle. I have called landers Chrysler Jeep Dodge in benton, ar to schedule the service for the recall. The first appointment available is August 23rd. This is unacceptable. First, we are fortunate that our son wasn't hurt when the vehicle died while driving down the road. Secondly, we have spent approximately $650 for replacement parts and still can't drive the vehicle. Lastly, having to wait almost a month for the dealership to repair the recall issue is ridiculous. It is unreasonable to think someone can do without a vehicle for a month, especially when the issue is no fault of ours.
The contact owns a 2013 Jeep Grand Cherokee. While driving 55 to 60 mph, the vehicle stalled without warning. The driver was able to coast onto the road shoulder. After a few minutes, the driver restarted the engine and drove the vehicle home. The vehicle was taken to central Florida Chrysler Jeep Dodge (8675 commodity circle, orlando, Florida 32819, (407)-351-9940) where it was diagnosed that the ignition win module was faulty and needed to be replaced. The win module was not replaced. The dealer stated that the vehicle was not included in NHTSA campaign number: 14V373000 (electrical system, air bags). The manufacturer was not notified. The approximate failure mileage was 100,000.
NHTSA recall number: 15V-879 recall date: January 12, 2016 manufacturer recall number: R71 dropped my vehicle off to the manufacture dealer in columbia, SC a few months ago to do the three recalls on the vehicle. They informed me they did not have the parts to do the last recall for the sun visor. It has been 3 months since they did the recalls and order parts from the supplier for the last recall and still nothing has been done for that recall. The dealer said the parts are on back-order from the supplier and no update for restock from supplier. The recall states that the vehicle could have an electrical fire from the recall and this worries myself and my wife. I just feel that it is a little ridiculous that it is taking this long for parts.
I have called Jeep dealership 3 times to get these two safety recalls fixed. Each time they say one of the recall parts is not available and wait until we can do both at same time
The contact owns a 2013 Jeep Grand Cherokee. The contact had not experienced any failures with the vehicle until it was servivced per NHTSA campaign number: 15V115000 (electrical system). Shortly after the dealer (homer skelton Chrysler Dodge Jeep Ram, 7661 us-51, millington, tn 38053, (901) 872-0195) serviced the recall, the vehicle was taken back to the dealer because of electrical shorting. The dealer initially diagnosed that the failure was related to the electrical system recall repair. The dealer later stated that the failure was not related to the recall and that the vehicle would need to be diagnosed to determine the cause of the failure. The dealer soldered the wires, but it failed to provide a permanent remedy. The dealer stated that the wires had frayed and the tipm may need to be replaced. The contact felt that the remedy from the recall caused the failures. The manufacturer was notified of the failures and recommended that the dealer repair the vehicle. The failure mileage was not available.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 15V879000 (electrical system, interior lighting), 17V435000 (electrical system), and 17V572000 (service brakes, service brakes, hydraulic). While driving approximately 15 mph, the alternator indicator illuminated and the vehicle lost power and shut down. The vehicle was towed to mall of Georgia Chrysler, Dodge, Jeep (4345 buford dr, buford, ga 30518, 770-945-0839) where the dealer provided options to repair the failure with an aftermarket part or wait for two weeks for full recall repairs. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 155,000. Parts distribution disconnect.
Intermittently, vehicle will take a long time to start using the push-to-start button. Sometimes the engine will stall seconds after the long start happens, after enough time to go into drive/reverse from being stationary. This has been dangerous as the vehicle is moving (pulling into traffic from parking spot, city street) when the engine stalls. At that time the only way to restart is to re-cycle the push-to-start button through the off/accessory/on. Typically after the stall the vehicle will start right up. Vehicle has had the tipm recall (#15V-115) performed.
The contact owns a 2013 Jeep Grand Cherokee. While leaving the driveway, the vehicle hesitated as the accelerator pedal was depressed, but the vehicle stalled. There were no warning indicators illuminated. The contact was able to restart the vehicle and drove approximately half a mile from her residence before the vehicle stalled again. The contact had the vehicle towed to a tow lot and called john elway's claremont Chrysler Dodge Jeep Ram at (909) 667-2586 (620 auto center dr., claremont, ca 91711). The contact was informed that an appointment could not be scheduled for at least another month for diagnostic testing and repairs. The contact referenced NHTSA campaign number: 15V115000 (electrical system) as a possible cause of the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 47,000.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle shut off without warning. The contact was unable to drive the vehicle due to the failure. The vehicle was included in NHTSA campaign number: 17V435000 (electrical system), but the contact did not receive a notification. The dealer (westbury Jeep Chrysler Dodge Ram, 100 jericho turnpike, jericho, NY 11753, (516) 336-4784) stated that the part was not available and was on a national backorder. The dealer did not provide a loaner vehicle; therefore, the contact had no vehicle to drive. The manufacturer was notified of the failure. The VIN was also included in NHTSA campaign number: 17V572000 (service brakes, service brakes, hydraulic). The vehicle was at the dealer to be serviced for the recalls and the failure. The approximate failure mileage was 54,000. Parts distribution disconnect.
The contact owns a 2013 Jeep Grand Cherokee. On two separate occasions, while driving, the vehicle stalled and lost power. There were no warning indicators illuminated. The vehicle was taken to royal gate Dodge Chrysler Jeep Ram (15502 manchester rd, ellisville, mo 63011, (636) 394-3400) where it was diagnosed that the alternator needed to be replaced. The vehicle was not repaired. The contact was notified of NHTSA campaign number: 17V435000 (electrical system); however, the parts to do the repair were unavailable. The failure recurred. The vehicle was not repaired. The manufacturer was notified and was not able to confirm when the parts were to become available. The contact was provided a case number. The failure mileage was 42,000.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000(electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called nemer Dodge Chrysler Jeep Ram (728 quaker rd, queensbury, NY 12804) and was informed that the part to do the repair was unavailable. The manufacturer was not made aware of the issue. The VIN was not available. The contact had not experienced a failure.
Dash board lights, instrument panel, radio, etc, flickered then went dead. Battery was dead and had to replaced. Towed car to mechanic; battery was dead, alternater was toast, and on board computer had to be replaced. Total cost to replace battery, alternator, computer and computer reprogramming was $1,700. I was in process of parking the car when this happened. Was without the car for a week while being repaired.
A D V E R T I S E M E N T S
- Palm Coast, FL, USA