This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle has stalled over twenty times, whether driving on the highway over 60 mph or driving locally within 20 MPH. Initially stalled December 25, 2022 while driving home on Christmas Day with my entire family, driving full speed on the highway. I felt the stall and pulled over as quickly as I could. Attempted to restart several times and engine would crank but not start until after 5-7 attempts and several minutes. Since then I continue to experience the same stalling and attempts to restart vehicle. Took to service center multiple times and they are unable to determine the issue. Fuel pump relay was changed twice by the dealership. I had to pay $1500 one time as they said the cost was not covered, which is ridiculous since the problem reoccurred many times after that. Most recently, fast forward to almost 1.5 years later and the issue is still occurring. Now it stalled and appears to be rolling back when in drive until I shift the gear to park and move the gear several times. It has been losing traction and power. I really need someone to determine a resolution to the issue as this is a severe safety issue and I am very concerned about driving it.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle stalled with the electronic throttle control warning light illuminated. The contact stated that after the failure, there was an abnormal clicking sound coming from the glove compartment. The contact stated that after hearing the clicking sound, the contact was able to restart the vehicle and resume normal driving. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was previously serviced under NHTSA Campaign Number: 19V813000 (Electrical System). The contact disputed that the vehicle was ever serviced under the recall. The vehicle was not repaired. The failure mileage was approximately 100,000.
2ND, To continue with the issues of the vehicle lastly provided, while driving the check engine light come on and the traction control turns off, cannot turn back on using dash button, cannot access vehicle system on wheel, change display of dash view, windshield wipers are stuck on constantly, turn signals do not work nor does the hazard lights, vehicle is also stuck in 4x4 drive and cannot be taken out. Vehicle was taken to Preferred JCD of Muskegon MI and diagnostics were run with no clear diagnosis and no fix, suggestion was to replace TIPM box. Now Jan 2024 and vehicle still sits with issues and not driven.
Shortly after purchasing vehicle we noticed there was an issue when using the remote start, the vehicle would start and then the horn would go off as if the alarm was going off, the vehicle would shut off and not want to start with the even with the power button. I disconnected the batter and let it sit for about 20 minutes and then reconnected and started the vehicle normally with the power button, about 6-7 weeks go by and after not using the remote start we had another issue, (NO KEY DETECTED) with both keys in the vehicle, did the same procedure with battery disconnect and reconnect and holding the key fob on the power button so that it would recognize the fob and it seemed to be ok for the time being until the next issue arrived.
Heated Seat element on passenger side burned through the upholstery and pant leg of passenger. Visible smoke in cabin and burn hole on seat and pant through to underpants.
- Cambridge, MA, USA
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Has been having issues with the hydralyft suspension. There has been a leak in both front air suspension fittings that connect to the air lines that supply air to both of the front air bag suspension suspension shocks. Replaced both of those out of pocket. My main reason for contacting you guys today is because I've searched my vin number & after further research I've found out that my 2014 jeep grand Cherokee overland w/the 5.7Litet hemi engine has started to give me some issues the other day with the battery dying while I was driving it home. The very next day i walked outside because I was about to head to work. So I cranked my SUV up noticed the battery light on the dash was back on again but then I seen a little bit of smoke coming out from underneath my hood so I shut my truck off opened the hood & seen it was coming from my alternator. I even got a video of when I opened the hood that morning when I seen the smoke, & when Iooked under the hood the copper wound wrapped diodes inside the alternator were glowing red hot the color of lava. All I smelled was burning copper so it was on the verge of the metal being so hot it melted, like they were just pulled out of a metal furnace. My vin number should be in this request I can provide it if not. I can also provide pics & video of suv & alternator. I pulled the alternator off earlier myself because I've been out of transportation for the past week. So I'm going to get it testing here ina bit.
Alternator, Fuel Pump, and Brake Booster Water Shield all recall parts were supposed to be repaired at the Jeep service department on June 18 entered in to service department on June 12, 2023 and ready for pick up on June 19, 2023. The service department informed me that after installing the new parts that they shutdown the PCM had to be replace. After picking vehicle up from the Jeep service department the car shut down on the freeway which it stalled in the middle of the busy freeway which could have resulted in death which is a safety concern. After vehicle was safely pushed to side of road the vehicle was towed to home. I called the dealership next morning they informed me that I would have to repay for another tow back to the dealership to see what the problem was but I had to wait for an open appointment for this service so waited and finally the service department stated that I could send the vehicle back to service now on July 05, 2023 after week of calling and not getting an appointment. As indicated on the receipt from the Jeep service department on June 19, 2023 the vehicle failed because of recall parts failing. Now the second time the vehicle is in service the Jeep service department indicated that the recall parts failed again and now they don-??t know what-??s wrong with the vehicle at this point and they are trying to find remedies such as making me pay for a new TIPM that was damaged from the burnt out recall parts after being fixed. The vehicle is still not operational and no loaner vehicle was offered to me since this is my second time experiencing the same issues from the recalls that supposed to have been fixed which can put me and my family in danger without a proper solution or remedy.
Vehicle sent for recall repair and service on June 12, 2023 at Northland Chrysler Dodge Jeep Ram, 14100 West Eight Mile Rd, Oak Park, MI 48237. Vehicle serviced date release on June 19, 2023. Vehicle was serviced by Nathan Marghalle Lic# M271087 and service advisor 1479 Trevor Szymanski. The service department stated that the vehicle substained a gross malfunction because of bad alternator and bad pcm in the vehicle. Service department advisor parts were repaired and fixed. The vehicle was driven home and parked next day the vehicle wouldn't start and no power to vehicle having presented same issues that was deemed repaired and fixed but isn't functioning at all. Called service dealership and no solution was given at the time of contract, then called Jeep customer service number spoke with representative about the same issues with the vehicle after service. Was advised that I would receive a solution and follow up call and no call or solution. I am without a vehicle and am still paying a note and the vehicle is undrivable.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated while approaching a traffic light, the contact noticed that the air suspension warning light had illuminated, then the vehicle lost motive power and stalled. The contact attempted to jumpstart the vehicle, but the vehicle would not restart. The vehicle was towed to the dealer and the contact was informed that the alternator and battery needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 17V435000 (Electrical System). The failure mileage was 100,000.
1)The Alternator caught fire. Napleton Jeep Arlington Heights is replacing it so you would have to reach out to them for the part. 2)Driving and smoke started coming from under hood of car. Car stopped dead while I was trying to turn onto side street, almost causing an accident. My safety, other drivers safety, as well as the homes in the area were at risk because of the fire. When hood was opened there were small flames and smoke coming from the Alternator. 3) UNKNOWN 4) UNKNOWN 5) NO WARNING LIGHTS came on prior to any of this happening. No indication by vehicle that there was an issue. Vehicle towed to Jeep dealership and they are replacing the alternator and battery. Do not believe dealer service center is looking into this. They said they are charging me to replace the items. Noticed there was a recall for this issue (T36) but Chrysler said my vin # does not match the "batch" that was recalled. This clearly is the same issue. This needs to be looked at!!! Chrysler needs to stand behind their product and rectify this so no other cars do this. It could have been a catastrophic situation.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle was taken to the dealer for recall repair under NHTSA Campaign Number: 19V813000 (Electrical System). However, three days after the recall repair had been completed, the check engine warning light illuminated while driving. The vehicle was taken back to the dealer where it was diagnosed that the Totally Integrated Power Module (TIPM) had failed. The contact stated that he had not experienced any failures with the vehicle prior to the recall repair. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 125,000.
Battery under passenger seat short circuited which shorted out alternator which burn up car computer short caused smoke to fill up car and engine compartment independent local dealer replaced all parts no warning was indicated vehicle just stopped in middle of road began smoking in engine compartment
The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving 30-35 MPH and coming to a stop, the brake pedal was depressed and the vehicle stalled. There was no warning light illuminated. The contact shifted the vehicle to park and restarted the vehicle. The contact later received notification of NHTSA Campaign Number: 19V813000 (Electrical System). The vehicle was taken to the dealer in 2020 and the dealer completed an interim repair however, the dealer forwarded a recall repair report to the manufacturer even though the final recall repair was not completed on the vehicle. The contact stated that the failure persisted. The manufacturer was notified of the failure and informed the contact that only an interim repair was completed on the vehicle as the final repair part had not become available until 2021. The manufacturer provided no assistance as the recall repair was marked as completed. The vehicle was taken back to the dealer however, the dealer declined to complete the final recall repair on the vehicle. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the Electronic Throttle warning light illuminated and the vehicle experience loss of motive power and decelerated. There was an abnormal sound coming from the vehicle. The contact pulled over, turned off, and restarted the vehicle. The vehicle was taken to the dealer and diagnosed with electrical failure. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 19V813000 (Electrical System) however, the VIN was not included. The approximate failure mileage was 7,000.
Yes the Jeep developed a stall while going down the highway then would crank and run for 3 or seconds and die again and that-??s all it would do. Check engine light comes on as well as the lighting bolt on dash. I believe the fuel pump is part of the problem seeing how at a qt tank of gas it will die and only run when more gas is added but also the body control module cause it keeps throwing diff codes after I fix the issues. As well as the way it cranks n dies like security issue. This is very common for jeeps everywhere
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was contacted several times and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Two years ago I replaced my thermostat as my car was overheating on the highway, not a big deal as it was just shy of 10 years old. Now two years later I am having the same issues, I brought it in, as it is doing the same thing and it again is the thermostat. It is not a faulty thermostat so, it is something that is obviously making the thermostat fail in the vehicle.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) and 17V572000 (Service Brakes, Service Brakes, Hydraulic) however, the parts to do the recall repairs were unavailable. The contact called the local dealer and it was confirmed that parts were not available. The contact was placed on the waiting list. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not available. The contact stated that the vehicle stalled intermittently. The vehicle was taken to the dealer, but the dealer could not duplicate the failure. The dealer informed the contact that the fuel pump relay for the recall repair was not available. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that parts were available for the recall repair. The failure mileage was approximately 198,000. Parts distribution disconnect.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System). The contact stated that the vehicle failed to start while the contact's wife was attempting to start the vehicle. The contact's wife forcefully pushed the shift lever to neutral to start the vehicle. The vehicle was taken to the dealer and to Lithia Chrysler Dodge Jeep Ram Fiat of Santa Rosa (2727 Dowd Dr, Santa Rosa, CA 95407) for the failure on two separate occasions, and the recall was repaired twice however, the failure recurred. The vehicle was taken to a third dealer, Arrigo Chrysler Dodge Jeep Ram Margate (2250 FL-7, Margate, FL 33063). The dealer informed the contact that after speaking with the manufacturer, the recall had not been previously performed by the two previous dealers in California. The vehicle was repaired. The failure mileage was approximately 30,500.
A D V E R T I S E M E N T S
- Floral Park, NY, USA