Passenger side headrest deployed spontaneously.

- Bensalem , PA, USA

My driver was traveling on an interstate and the head rest "air bag" went off and smacked her in the back of the head. This cause her to veer off course and fortunately she did not cause an accident. The head rest feature is for safety when your have a rear end collision not just under normal driving conditions.

- Albuquerque, NM, USA

Summer of 2021 the passenger headrest airbag broke without any problem to cause it to pop open and it cannot be reset. Luckily no one was in the passenger seat. No one was in the car when it popped. Noticed it next time I got into car to take my husband to chemo treatments.

- Katy, TX, USA

While driving down the road my driver's side head rest popped open causing my head to be pushed forward. As a result I had to pull over and stop my vehicle. It caused head and neck pain. There were no warning indicators on the vehicle at the time of the incident. It has not yet been inspected by a dealer or service center nor was there a police report or insurance claim.

- Mount Airy, GA, USA

Drove over a bump in a parking lot and the front of the headrest "popped" out hitting the driver in the back of the head. Within two weeks of the incident the driver has experienced blurred vision, neck pain and headaches. Several visits to different physicians as well as MRI and CT scans. Neurologist suspects whiplash.

- Dalton, GA, USA

Head rest deployed while driving.

- St. Johns, FL, USA

Headrest deployed without being in accident. I was about to put my car in reverse when the incident happened. If I was driving and it happened it could have caused me to wreck.

- Arcadia, OH, USA

The adaptive headrest deployed while I was driving. The clips broke and it is not able to be put back.

- Eagle, NE, USA

The headrest on the driver's side seat just spontaneously deployed and sprang forward. Thankfully it didn't cause an accident but now the headrest will not go back into position because the clips are busted. No warning of any kind and no reason to think it was faulty but apparently the clips are faulty because they busted causing the headrest to spring forward unexpectedly.

- La Porte, IN, USA

I was driving down the road and my head rest popped open on my passenger side

- South Hamilton, MA, USA

The drivers headrest opened.

- Bentonville, AR, USA

Passenger side headrest expanded. I was sitting in a parking lot and heard a loud bang. After looking I seen the passenger headrest came apart and will not go back together. If someone was sitting in the passenger seat at the time they could have bene injured. With the how loud the bang was I thought someone hit my vehicle.

- Farmington Hills, MI, USA

With no warning or reason the active headrest deployed while I was at a stop light having been stopped for a few minutes and smacked my passenger in the back of the head.

- Hutchinson, KS, USA

While driving the vehicle at low speed and without any warning or outside influence the headrest exploded and hit me in the back of the head. I was able to retain control of the vehicle because of the slow speed and situation. I have since learned that this has happened to many other vehicles of my model and is related to the collision reactive headrest retaining components suddenly breaking. I recently had a long trip driving this vehicle at interstate speeds and this cpould have been a very serious event.

- Covington, LA, USA

Headrest airbag deployment spontaneously. This is a known issue that has caused numerous accidents. Here is a link with multiple people experiencing the issue. People are directed to contact Jeep Cares but this is a safety issue that needs to be recalled. https://www.jeepgarage.org/threads/headrest-clips-spontaneously-broken.222166/

- Bentonville, AR, USA

Driver headrest popped open

- Granbury, TX, USA

The active headrest released on the driverseat while operating the vehicle under normal conditions. The headrest hit the driver's head with significant force. The headrest will not reset.

- Frankfort, IL, USA

Driver headrest deployed with no reason while driving 45mph in a busy avenue during rush hour (5pm). It hit driver in the back of the head causing confusion and dizziness. Found a small plastic piece broken inside mechanism. Headrest still installed, haven't taken it to dealer for repair because online comments says repair would be around $900 at my own expense and no way I'm paying for a malfunction.

- Overland Park, KS, USA

The passenger seat headrest violently exploded open while I was driving. If this were to have happened while someone was in the car, or on my driver's side headrest, someone could have easily been injured. It sounded as if an airbag opened in the car. I have not gotten it inspected yet but have read multiple forums of this happening on other 2014-2015 jeep Grand Cherokee and am wondering how this is not a recall. No warning signs given.

- New Orleans, LA, USA

While the vehicle was in operation traveling straight ahead on roadway the vehicles drivers headrest -??popped-?? causing operators head to jerk forward while vehicle was in motion. Driver was able to maintain control of vehicle but was startled by the sudden explosion and impact on head. This could have easily caused operator to loose control and be involved in a motor vehicle accident. There were no warning messages when this occurred and nothing had been done to the headrest prior to it exploding open. After inspecting the headrest it appears a plastic part inside the headrest snapped.

- Northport, NY, USA