really awful
Typical Repair Cost:
Average Mileage:
65,000 miles
Total Complaints:
3 complaints

Most Common Solutions:

  1. not sure (3 reports)
2002 Jeep Liberty suspension problems

suspension problem

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2002 Jeep Liberty Owner Comments

problem #3

Mar 022009

Liberty Limited 3.7L

  • Automatic transmission
  • 103,000 miles


click to see larger images

sudden ball joint separation sudden ball joint separation sudden ball joint separation

OK so I am leaving to go back to Harlem GA because my wife just pcs to Fort Campbell KY. The day before Atlanta GA, got some snow, on Sunday, so I stayed till Monday, said my goodbyes and left. As I come to exit 98 on i 20 right past Atlanta, my ball joint broke, which caused me to lose control. Since my steering was not in contact with tires I could not steer. My wheels turned to the left and threw me into the median. I hit a metal cover for water drainage. That threw me and my jeep 10 feet up in the air and I rolled my jeep six times for a total of 200 ft. the jeep was sold to me with the defect not fixed and I knew nothing about it till it was too late. The only reason I'm still alive is bc I had my seatbelt on. So always remember seatbelts save lives

- , Harlem, GA, USA

problem #2

Jan 172006

Liberty Sport 3.6L V6

  • Automatic transmission
  • 80,000 miles

There has now been three recall of this model for lower ball joint problems and danger of failure! I also come to discover that Diamler Chrysler has also had recalls because of this same problem in two other models, the Dodge Durango and Dodge Dakota. Perhaps the ball joints are the same or similar in all these models, and because the problems occurred in these other models substantially sooner than in the Liberty there may be a claim because they knew or should have known. I would also say that if any injuries or deaths occurred as a result of these faulty ball joints there may also be a case for depraved indifference!

- , Swansboro, NC, US

problem #1

Dec 292002

(reported on)

Liberty Limited

  • 12,000 miles

We were returning from a holiday in Santa Rosa, Calif. to Victoria, B.C. Canada. We were driving on a single lane highway when our left front tire blew. Upon jacking up the truck we realized it was much more serious. The ball joint had separated and dropped onto the aluminum wheel. It peeled off curls of aluminum until the end of the joint jammed into the wheel and prevented it from turning. We figure that is when the tire blew. I paced off approximately 400ft of rubber and picked up a bag full of aluminum pieces.

Two hours later we were on our way by tow truck to the Jeep Dealer in Port Angeles, Washington. The manager gave us a vehicle and told us to rent a room for the night and return in the morning. We returned in the morning and spent the next few hours talking to Jeep Canada trying to decide what could be done. At 3pm they decided that we could have a car to get home to Victoria.

2 1/2 weeks later we returned to Wilder Jeep to pickup our vehicle. Only the mechanical repairs had been done. They did not want to do bodywork etc. My husband used 100 mph tape to secure the flare to the fender so it wouldn't break off during the drive home on the highway.

Upon arrival to Victoria we took the Jeep to Bow Mel Chrysler in Duncan, B.C. to have the repairs completed. While there the right balljoint was replaced as a safety measure. After two trips to Duncan the repairs were completed to our satisfaction. The receipts for accomodation/food etc were given to the Service Manager for payment.

One month later we received a letter from Daimler Chrysler requesting original receipts and a description of the sequence of events before they would consider payment. NOW WE ARE STARTING TO GET MAD !! I spoke to at least 2 different Customer Service Reps at Daimler Chrysler Canada trying to plead our case. They refused to discuss anything further until I sent some correspondence. My husband had also spoken to someone a Daimler who had agreed to arrange a meeting with the Jeep Rep in October '02 to discuss what had happened and replacement of the vehicle. He does not trust the Jeep and feels there may be some sort of structural damage due to the incident.

Once the receipts had been faxed to them they changed their tune. We have never heard from the Rep or anyone else. The Service Manager from Bow Mel told us the payment was withheld because of 2 Chiropractic receipts. Those could create a liability issue. The Jeep is leased privately so we can't just take it back. No one cares. We didn't do anything to cause this problem but feel Jeep was negligent in the manufacture or assembly of our vehicle. Does anyone have any suggestions or do we just write a letter to Daimler Chrysler and wait?

- , Victoria, BC, Canada

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