really awful
Crashes / Fires:
8 / 1
Injuries / Deaths:
10 / 0
Average Mileage:
70,165 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Liberty suspension problems

suspension problem

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2002 Jeep Liberty Owner Comments (Page 2 of 4)

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problem #60

Jul 232013


  • 139,567 miles


In a parking lot, started to move forward, grinding sound. Discovered that the rf wheel was off. Chrysler dealer (begnal, kingston NY) discovered rf lower ball joint broke -- damaged rf wheel, brake hose, axle shaft and seal, lower control arm, rf sway bar end link, and rf fender flare. Inspected lf ball joint - discovered it was loose. Removed rf lower control arm and installed new control arm -- installed new rf and lf ball joints, installed new rf sway bar end link and rf axle shaft assembly and seal. Mounted and balanced one tire onto new rf wheel and installed and replaced rf fender. Performed 4 wheel alignment. Jeep customer service states that this is not a recall repair. Just wear and tear to recall repair completed in 2006.

- Kerhonkson, NY, USA

problem #59

Oct 012014


  • 164,000 miles
The contact owns a 2002 Jeep Liberty sport. The contact stated while driving at various speeds, the vehicle made a loud grinding noise. The vehicle was taken to the dealer. The technician diagnosed that hub bearing and the upper ball joints were severely worn. The vehicle was not repaired. The dealer stated the vehicle was not affected by NHTSA campaign number: 09V119000 (suspension). The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 164,000.

- Cape Coral , FL, USA

problem #58

Dec 192014

Liberty 4WD 6-cyl

  • 180,000 miles
My 2002 Jeep Liberty experienced a front control arm failure. Now im told that it is not covered on a recall that covered this problem on a recall covering other 2002 models. I can not find anyone to give me an answer why? if this would of happened while driving on the highway this couldof caused loss of steering and could of caused a crash. My main question is, if 43489 vehicles were recalled for the same problem, why isn't my vehicle covered.

- Noblesville, IN, USA

problem #57

Nov 072014

Liberty 6-cyl

  • 95,000 miles


Got a flat tire and noticed that my two front tires were wearing extremely unevenly (both tires looked fine on outside, really worn on inside). Been noticing some slipping in the steering wheel for about a month, getting worse throughout the month. Aaa came to fix the tire and said the ball joint looked bad and that they "see this all the time on these vehicles." I had already had F23 done on this car which was supposed to fix the lower ball joints but probably didn't and noticed there was a recall called J17 which covers the upper ball joints which for some reason didn't apply to my vehicle because it was built in May 2001 and the affected vehicles were built may-Sept 2002. I suspect my vehicle should have been part of that recall, especially after what aaa said and what they said at the repair shop, that they see faulty ball joints on these all the time. Why was my defective car not included" did Jeep really make the cars worse after May 2002 or is it more likely mine had the same problem" this omission has led to an extremely hazardous condition and unreliable steering. I have had nothing but problems with this car since we bought it a year ago. A/C evaporator went bad out of nowhere, hit a bump which caused one of my brakes to snap, something that's inexcusable with an SUV, it's just repair after repair.

- Palos Verdes Estates, CA, USA

problem #56

Mar 032014


  • miles
The contact owns a 2002 Jeep Liberty. The contact received a notification for NHTSA campaign id number: 13V252000 (fuel system) and NHTSA campaign number: 09V119000 (suspension). However, the parts needed were unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Defuniak Springs, FL, USA

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problem #55

Nov 032014

Liberty 6-cyl

  • 40,040 miles
These Jeep Liberty's are known for there poor suspensions. The one on this vehicle is no different. The lower ball joints were recalled in 2006. 25000 miles later they are no good again. Even though it has been eight years, this should not happen. I did find the problem before there was a serious incident. The upper and lower ball joints are both in need of repair. A lot of these Jeep Liberty's were recalled for there ball joints but they all should be recalled and repaired with something better.

- Savannah, GA, USA

problem #54

Aug 012014


  • 172,000 miles


The contact owns a 2002 Jeep Liberty. The contact stated there was a loud banging noise coming from the front of the vehicle intermittently. The vehicle was taken to an independent mechanic who diagnosed that there was extensive corrosion and rust. An independent mechanic diagnosed that the both ball joints and the lower control arms needed to be replaced. The vehicle was not repaired. The contact was not included in NHTSA recall campaign number: 12E047000 (suspension ), 09V119000 (suspension), 06V288000 (suspension) and 03V460000 (suspension). The manufacturer was notified of the failure. The approximate failure mileage was 172,000.

- Marion, IL, USA

problem #53

Jun 122014

Liberty 4WD 6-cyl

  • 75,254 miles
When turning right on the corner from phebe ln in slc, ut. Into 1700 E. going at 10 mph I heard a loud noise. I was able to stir the car next to the sidewalk. I exit the vehicle to see what happened and I saw that the wheel was separated from the car. I called the towing truck to have the car towed to the repair shop. The diagnosis was the lower front ball joint and the axle got separated from the vehicle. I was really lucky because I was driving with my 9 year old girl and we had just arrived from park city, ut. Into slc. And if the ball join separation occurred when I was going down and 65 mph the scenario could be much more different.

- Park City, UT, USA

problem #52

Apr 032014

Liberty 4WD 6-cyl

  • Automatic transmission
  • 135,000 miles
The contact owns a 2002 Jeep Liberty. The contact stated that while making a left turn at 2 mph, the vehicle failed to turn properly. The vehicle was taken to an independent mechanic who diagnosed that the upper and lower ball joints need to be replaced. The vehicle was repaired. The manufacturer was not notified. The failure mileage was 135,000. Updated 06/05/14 the consumer stated the same ball joints that were on this vehicle were recalled in 2007. Updated 06/09/2014

- New Lenox, IL, USA

problem #51

Mar 192014

Liberty 6-cyl

  • 78,000 miles
Driving down street with no stop signs out of corner of eyes I saw a silver car speeding through a stop sign luckily I saw it early and slammed on my brakes, we hit very hard I hit steering wheel my passenger was injured too, my question is im reading that 2002 Jeep airbags go off easily why didn't mine go off, I bought the car when it was 1 year old but never checked if it had any accidents, its suppose to have airbags in the front and passenger seat, could the dealer have sold me a defective Jeep. The other driver was speeding causing to hit very hard, why didn't the airbag deploy which would have saved me from hitting the steering wheel (I cant remember what else I hit all I know is I was taken in ambulance to emergency room my passenger drove to emergency room cause she didn't want to be put on as board she has a plate in her hip we are both 64 years old. If my car was defective when I bought it in 2003 I need to do something about it. Im reading that those 2002 airbags go off very easily why didn't mine. [xxx].[xxx] bought car in 2003 from royal gate Dodge ellisville mo. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Long Beach, CA, USA

problem #50

Dec 272013

Liberty 6-cyl

  • 116,078 miles


We were traveling southbound on I75 at a speed of only approximately 15mph due to a car accident ahead of us. All of sudden my car dropped and I heard a scrap of metal against asphalt. I slowly pulled car over to center median and got my children to the center of the guardrails to keep them safe. Upon expecting vehicle, I noticed that the wheel on the passenger front side of the vehicle was turned away from the car, the molding was detached and the metal that holds the wheel in place was sitting on the roadway. We had to wait for over 3 hours for a tow truck due to needing a tow truck that had a lift, not a flatbed. By the time the tow truck arrived, the dealership was closed and we had to be towed to a repair shop that could have the repairs completed for us by Saturday afternoon. It turned out to be the ball joint nut fell off of the bolt that holds it in place. The entire ball joint needed to be replaced as well as lubricated. The repair person checked the other side and suggested we take to have inspected, as it did not have a cotter pin to hold the nut onto the ball joint assembly. The total cost for the replacement was $240. Because of our speed, no one was hurt. Due to the facts known about the Jeep Liberty, I was thankful we were not traveling at the posted speed limit of 70mph or we would have had a vehicle turn over and possible injuries or death. I have photos as well as receipts showing this issue.

- Trenton, FL, USA

problem #49

Dec 022013

Liberty 4WD 6-cyl

  • miles
2002 Jeep Liberty. Consumer writes in regards to vehicle ball joints recall notice and seeks reimbursement for repairs. Consumer also states unsatisfactory customer service at dealership. The consumer stated her vehicle sat in the parking lot for an hour, before it was even looked at, and it wasn't until she complained, that they looked at it. She was then informed the parts were not available, and they needed to be ordered. The consumer decided to take the vehicle to her personal mechanic, where the was fixed in less than two hours.

- Essington, PA, USA

problem #48

Jun 012013


  • 125,000 miles
The contact owns a 2002 Jeep Liberty. The contact stated that whenever shifting into drive or reverse, a loud noise was heard. The vehicle was taken to an authorized dealer for diagnosis and they informed that the failure was contributed to both rear lower control arms. The vehicle was not repaired. The manufacturer was not notified of the defect. The approximate failure mileage was 125,000.

- Cadillac, MI, USA

problem #47

Jun 252013


  • miles
The contact owns a 2002 Jeep Liberty. The contact stated she received a recall notice two months ago and the manufacturer did not send a follow up letter regarding the availability of the parts for the repair. The vehicle was not serviced due to parts not being available. The manufacturer was not notified. The VIN was not available. The contact had not experienced a failure.

- Las Angeles , CA, USA

problem #46

Jun 112003

Liberty 6-cyl

  • miles
There are currently 3 recalls on my Liberty. I have made multiple attempts to get service for these recalls from bcp Jeep dealer in smyrna, Delaware to no avail. I am told over and over that the parts are on back order and we'll contact you when they are available. I have a recall on my air bags-they may deploy driving down the road. My air bag light has been blinking for years, which is a symptom of this recall. I also have a part on my suspension that may break due to rust. That recall is 11 years old and still not fixed. Now I have a recall on the fuel tank, which may burst into a ball of flames in a fender bender. I am currently driving a death trap and cannot just go trade this vehicle in. I want Jeep to take responsibility for these recalls and fix them. I am sick and tired of them giving me the run around. I cannot give you exact dates of when I contacted bcp. I have called them many times over the years. I also tried to contact the Jeep dealer in dover, Delaware and spoke to a very rude individual who was no help to me.

- Clayton, DE, USA

problem #45

May 122010

Liberty 6-cyl

  • 120,000 miles
The contact owns a 2002 Jeep Liberty. The contact stated that while having inspection done on his vehicle, he was notified that both front control arms were separating. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 120,000 and the current mileage was 142,000.

- Palm Harbor, FL, USA

problem #44

Apr 032013

Liberty 6-cyl

  • miles
I just got off of the highway and was heading to the gas station. Made the right turn and the vehicle on the right side jerked to the ground and hit hard. Put it in park and got out of the vehicle and checked the tires to see if one was blown. Noticed fender above front passenger side tire was off and my ball joint arm was on the ground. The lower ball joint came completely off. It was not rusted and was well lubricated. Had to pay for a tow to haul it to my parents house. I need to know if Chrysler is going to repair my vehicle.

- Breese, IL, USA

problem #43

Mar 152013

Liberty 6-cyl

  • 182,478 miles
While attempting to park to get gas, turned the steering wheel and heard a strange noise. My husband was outside of the Jeep and noticed that something was hanging fromthe right front tire. Had it towed to nearest auto shop and was told that the upper control arm and lower ball joints had broken. Had it repaired. Called the Chrysler recall center and was told that there was a recall on the lower ball joints. We were then instructed to get the original invoice and receipt to prove that the repairs were done. We were told to call back to receive instructions on where to fax the papers. Called back later that day to get a fax number and was told that we could not be reimbursed because we didn't take it to a Jeep dealership. We were told that we had not called and talked to anyone earlier and that we could not be reimbursed. After staying on phone and on hold for about 30 minutes, the representative gave more instruction on information to send to the Chrysler recall assistance center. I have gather my information and voiced my concerns. I was told to mail my information and that it would take up to 60 days for a decision to be made. We are not trying to get over on anyone. Just imagine if I was on the interstate going 70 mph with my kids and husband in the car and the joints broke. The chrsyler corporation will be dealing with a lot more then a $1000 repair bill. I feel that if there are recalls on these vehicle, everyone should be notified and it be corrected before some one gets hurt or loose a life.

- Albany, GA, USA

problem #42

Oct 282010

Liberty 6-cyl

  • 115,000 miles
De regreso a casa demi trabajo la llanta del lado derecho de enfrente SE poncho Y choque con un arbol. Mi veiculo fue perdida total. Tengo problemas fisicos que desafortunadamente la aseguranza no quiso cubrir. Me golpee la cabesa mi mandibula la tengo danada Y otras partes demi cuerpo. Yo creo que ES causa deque la bolsa de aire no esploto por eso me golpee muy fuerte. Quiero saber conquien dirigirme para poder obtener algun apoyo. Grasias.

- Puyallup, WA, USA

problem #41

Oct 102012


  • 160,000 miles
I began having problems with the electrical system in August. Headlights flicker on and off at will, as well as interior lights. Passenger side headlamp won't come on at all now and interior lights continue to flicker. While pulling into my driveway, passenger side front tire completely separated from the vehicle, leaving me speechless. We have been the only owners of this vehicle and weren't notified of any recalls. Hoping we can get this repaired soon......

- Phenix City, AL, USA

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