really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
13,600 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Liberty suspension problems

suspension problem

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2002 Jeep Liberty Owner Comments

problem #5

Jun 162011


  • miles


The rear of the my 2002 Jeep Liberty began bouncing so I took it to my mechanic. He said the Jeep body had separated in the back and I needed a new ball joint mounting plate and control arm assembly and that the car was unsafe to drive. The ball joint mounting plate and upper control arm assembly were ordered June 16, 2011. Mechanic was told the ball joint mounting plate (part #52128586aa) is on "national backorder" and, as of 7/25/11, there are 66 customers waiting for this part. Jeep customer service said on 7/28/11 that they are "trying to find out if this part is being made" because "nobody seems to have this part." So the Jeep is unsafe due to rear ball joint failure and I have had no car since June 16, 2011 and it is now July 28, 2011. Note: There was a national safety recall for 2002 Jeep Liberty due to front ball joint failure.

- Lewiston, ME, USA

problem #4

Sep 152008


  • miles
The contact owns a 2002 Jeep Liberty. The contact received a safety recall notice and took his vehicle to the dealer, but they were closed. He called the dealer to schedule an appointment and was informed that they would be unable to service the vehicle for at least a week. There had been no failure to date. The NHTSA campaign id number was unknown.

- Talahassee, FL, USA

problem #3

Jun 162007


  • 60,000 miles
The contact owns a 2002 Jeep Liberty. The contact's vehicle was repaired according to NHTSA campaign id number 06V288000 (suspension:front:control arm:lower ball joint) in 2007. One year later, while attempting to make left turns, he heard a loud popping noise coming from the rear driver side tire. He has not had the vehicle inspected to determine the cause of the failure. The failure mileage was 60,000 and current mileage was 80,000.

- Espanola, NM, USA

problem #2

Jun 102001

Liberty 6-cyl

  • Automatic transmission
  • 5,000 miles
Rear end differential/suspension and or brakes/wheels makes grinding noise when front wheels are turned, puting rear wheels in a situation of different tire rotation at low speeds, sounding like rear brakes are dragging. Dealer has already replaced rear brakes and turned down drums. Noise still exist. Dealer stated in writing that they were awaiting a service bulletin to correct defect.

- St. Louis, MO, USA

problem #1

Oct 162002

Liberty 4WD 6-cyl

  • Automatic transmission
  • 3,000 miles
Upon making a slight lane correction at approx. 60 mph, my daughter's 2002 Jeep libety began swerving uncontrollably. She felt no resistance to the steering wheel as she tried to stop the swerving. At no time did she apply the brakes. Witnesses said it appeared she had a flat tire. Eventually, the vehicle entered the grass median and rolled 2.5 or 3.5 times coming to rest on the roof facing on-coming traffic. The complete rear end(tires and differential) separated and ended up approx. 75 feet from the vehicle. The right front axle or cv joint was broken. Neither her passenger or her air bags deployed. The driver's seat belt was broken at the end of the motion of the rolling. Both occupants were bruised and cut. We believe the axle failed and caused this potentially fatal accident. This vehicle had approx. 3000 miles on it. At 1800 miles the engine had thrown a rod and the engine was replaced completely. The Jeep Liberty is structurally unsound and of poor design particularly in the area of the rear suspension. Daimler-chysler has lowered the suspension in obvious response to roll over incidents...

- Wadesville, IN, USA

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