really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
68,301 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2003 Jeep Liberty suspension problems

suspension problem

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2003 Jeep Liberty Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #10

Aug 152008


  • 58,000 miles


2003 Jeep Liberty - lower ball joints replaced on recall notice now I have been advised that the upper ball joint needs replacing. I have read that this is a known problem but no recall has been implemented yet.

- Salinas, CA, USA

problem #9

Dec 142006


  • 48,500 miles
Making a left turn the upper ball joint separated stranding vehicle in the roadway until tow truck arrived, upper ball joint was replaced with oem part by a local dealer along with control arm which had been damaged. The same ball joint shows signs of wear not allowing proper front end alignment also pa state certified inspection garage stated vehicle wouldn't pass yearly inspection at given state and is unsafe to drive. Ball joint was replaced approximately 17 months ago with 17000 mile added to vehicle.

- Mcadoo, PA, USA

problem #8

Feb 062007

Liberty 6-cyl

  • 36,500 miles
Evening nb on I-15, semi in the way, 2003 Jeep Liberty 4X4, swerve to left to avoid truck, back to right to avoid car in lane, vehicle dove down on left front wheel and went end over end, then 3 complete rolls side to side. After 45 minutes I was cut out of vehicle. Vehicle was totaled.

- Temecula, CA, USA

problem #7

Aug 052007

Liberty 6-cyl

  • 63,000 miles


While driving at approximately 30/35 miles an hour, I hit a dip in a road, my front passenger tire with swing arm collapsed outward. I have a Jeep Liberty sport.

- Accord, NY, USA

problem #6

May 122007

Liberty 6-cyl

  • Automatic transmission
  • 93,000 miles
-the contact owns a 2003 Jeep Liberty. While driving 25 mph he lost control of the vehicle. He hit a bolder on the road. Road conditions were somewhat rainy. The vehicle was at the body shop and they are repairing the front suspension of the vehicle. The current and failure mileage were 93,000. The consumer provided a copy of the recall notice, insurance information, philadelphia non reportable accident report and estimate of repairs stating the vehicle is a total loss. Updated 09/04/07

- Philadelphia, PA, USA

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problem #5

Mar 202007

Liberty 4WD

  • 40,000 miles
2003 Jeep Liberty upper ball joint failure (passenger side) - ball joint corroded and the ball pulled out of the socket during a left turn - wheel fell outward and laid down with vehicle resting on the tire vehicle is at dealer - awaiting word on proposed remedy this failure is exactly as described on a recall for the lower ball joints!

- Aurora, CO, USA

problem #4

Sep 262006

Liberty 4WD 6-cyl

  • Automatic transmission
  • miles


: the contact stated while having recall work#06V288000 regarding suspension: Front: Control arm: Lower ball joint performed on the vehicle, the dealer determined that the front axles and both wheel bearings needed to be replaced. The left axle was repaired, and when the front right axle was being repaired, it was noticed that the bolts in the axle were sheared and a lot of rust was present. There was no shaking or vibration prior to the incident. A representative at the dealership expressed that the manufacturer was contacted and determined that only 1 hour would be given to the dealer's mechanics to fix both sides. The vehicle was inoperable and was currently at the dealer.

- Bogalusa, LA, USA

problem #3

Jul 312006

Liberty 4WD 6-cyl

  • Automatic transmission
  • miles
While driving down a road, the ball joint on the front driver's side broke making the vehicle undriveable and tearing up my wheel. Luckily, my son was able to get the vehicle off the main road and call for help. This vehicle was a 2003 Jeep Liberty sport which I bought in October, 2005. This incident left me without transportation to work due to the uncooperative staff at the dealership and the main Jeep consumer office. The garage hauled the vehicle to repair but insisted only repairing the joint that had broke. When I asked for a number to contact the main Jeep company, I was told this dealership had no such number. I feel this was a lie because the next day I was able to acquire a number from another dealership in our area. I have requested both bottom ball joints be replaced but so far have been denied. I am trying to protect my family from having a serious accident and feel extremely fortunate that it has not already happened.

- West Hamlin, WV, USA

problem #2

Dec 172003

Liberty 4WD 6-cyl

  • Automatic transmission
  • 5,000 miles
I have a 2002 Jeep Liberty. I am having a ball joint problem with my Jeep by daimler Chrysler similar to the Dodge. I purchased my Jeep (new) in January of 2003.I began hearing a "scrubbing" noise from the front of my vehicle in approx April 2003. I took it to a dealer near maxwell afb, Alabama; they stated that because of recent rain something may have been wet/ moist. I continued with my trip back to DC. I didn't really notice the noise anymore. Approx middle October I had a flat tire (front passenger). It was replaced by aaa contractor & fixed by a tire dealer. When I inquired what went wrong, they didn't/couldn't find anything. On October 31, 2003 I took my truck to be serviced at a alexandria, Virginia Jeep dealer for a 22,000 mile service (preventative care). So I dished out approx $270 for this service. Two days later I noticed a "scrubbing" noise again. This time it was louder and was horrible! I visited the va Jeep dealer furious that they just serviced my truck & I started hearing the noise. I was told that my front ball joint needed to be replaced, it just was a bad part and it was covered under warranty. I received a call the next day that the part was in but wasn't able to bring it in until two approx weeks later. The service tech assured my the truck was safe to drive but try to get the part replaced soon. I began to notice the truck pulling to the right & steering wheel violently shaking. The dealer don't provide loaner cars and I work on military base, I still couldn't get to work. At this point I blamed the dealer for my inconvenience. They put the part on December 10. They told my that it was recalled since the last time I had been in. The noise had stopped but not the shaking of the wheel and the pulling to the right. I returned my car to the service department (December 16). They performed a front end alignment. Today is December 19 and my truck is still shaking and pulling to the right. I am available for contact if necessary.

- Ft Washington, MD, USA

problem #1

Nov 052003

Liberty 4WD 6-cyl

  • Automatic transmission
  • 5,900 miles
Loss of control of 2003 Jeep Liberty resulting in accident and personal injury. Driving car on parkway. Gently stepped on brakes, car pulled sharply to the right. Took foot off brake and reapplied, car pulled sharply out of control and to the left into center highway divide. Could not pull car off center divide as car skidded to a stop. No other cars involved. Damage to car and injuries reported to police. Contacted Jeep, they are sending an investigator over. Have not heard anything since.

- Nanuet, NY, USA

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