really awful
Crashes / Fires:
18 / 0
Injuries / Deaths:
12 / 1
Average Mileage:
31,345 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2003 Jeep Liberty suspension problems

suspension problem

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2003 Jeep Liberty Owner Comments (Page 12 of 14)

« Read the previous 20 complaints

problem #48

May 022006

Liberty 4WD 6-cyl

  • Manual transmission
  • 56,000 miles


The car was inspected for ball joint problems (recall) @ 20,000 miles, the dealer said all was good and the work order states that the recall was performed. At 56,000 miles I was leaving turning around in my neighbors driveway when the lower ball joint on the passenger side broke, totally separated. There was no little warning before the joint broke. When the joint broke the suspension gouged the inside of the rim deeply. The car was towed to the dealer. I have yet to speak to them (this just happened and they are closed); however, I anticipate collateral damage to other suspension/steering components as well.

- Denver, CO, USA

problem #47

Apr 032006

Liberty 4WD 6-cyl

  • Automatic transmission
  • 39,000 miles
Lower ball joint failure - 2003 Jeep Liberty the lower ball joint recall was performed on the 2003 Jeep Liberty at approximately 11,000 miles. At 39,000 miles the lower ball joints where reported to need replacement by a local mechanic during routine maintenance. The Jeep was then taken to a Chrysler dealership who conferred the lower ball joints need to be replaced. Since the 3/36,000 mile warranty had expired the dealership contacted Chrysler for approval to re-open the recall and replace the ball joint. Chrysler denied the claim to re-open the recall and replace the ball joints. The ball joints where then replaced at approximately 40,000 miles by a private mechanic which resulted in out of pocket expenses on a recalled item.

- Huber Heights, OH, USA

problem #46

Apr 252006

Liberty 4WD 6-cyl

  • Automatic transmission
  • 30,123 miles
Upper and lower ball joints have gone bad after only 31K miles on Jeep Liberty. I talked to the service manager at outten Jeep and he informed me it was not covered. I feel this is a danagerous and premature failure of this part and should be covered by warrentiejust for safety alone I.

- Allentown, PA, USA

problem #45

Apr 242006

Liberty 4WD 6-cyl

  • Automatic transmission
  • 49,337 miles


: the contact stated while turning the steering wheel at various speeds there was a grinding noise in the front end. The dealership determined both front lower ball joints needed to be replaced. There was NHTSA recall # 03V460000 regarding the lower ball joint. However, the vehicle was not included in the recall due to the VIN. Updated 05/30/06.

- Orion, IL, USA

problem #44

Apr 212006

Liberty 4WD 6-cyl

  • Automatic transmission
  • 31,000 miles
2003 Liberty sport- lower ball joints were replaced due to recall notice. I took the vehicle to a dealer at 24,000 miles with a complaint of ball joint wear. The dealer improperly inspected the ball joints for wear and said there is no wear and they are within spec. Also, at the same time inspected the vehicle and passed it. Approximately 5000 miles later, after several inspections of the ball joints by myself in the way they specified resulting in no play, the lower ball joint failed and separated. The vehicle crashed to the ground grinding the cv shaft into the ground. The vehicle was towed from the travel lane to the nearest garage. I am looking for input on what my next step should be. I have since called several Dodge/Jeep dealers and inquired about the procedure to inspect the ball joints and each do it incorrectly. One technician offer to look it up in the Jeep Liberty service manual and explained the proper way to me. Sounds like gross negligence to me....

- Meshoppen, PA, USA

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problem #43

Mar 252006

Liberty 4WD 6-cyl

  • Automatic transmission
  • 33,975 miles
2003 Jeep Liberty, 34K miles (never off-road), left front lower ball joint failure. Failure @ 20 mph. No injury but lucky not faster speed. Kids in back scared. Rim split, tire blown. Wrecker to return to dealership. Two associates with similar model (early 2003 Liberty) have now had joints checked last week and both needed rt. & lt. Lower ball joints replaced. Potentially catastrophic defect!!

- Westford, MA, USA

problem #42

Mar 262006


  • miles


Ball joint failure on left front end. Wheel separated when exiting parking lot. Towed to dealer for repairs. My 2003 Liberty was not part of the recall group.

- Laurel Springs, NJ, USA

problem #41

Apr 022006

Liberty 4WD 6-cyl

  • Automatic transmission
  • 48,213 miles
2003 Jeep Liberty left front ball joint failure.

- Dublin, OH, USA

problem #40

Mar 132006

Liberty 4WD 6-cyl

  • Automatic transmission
  • 63,282 miles
The car was inspected for ball joint problems (recall) @ 18,000 miles, the dealer said all was good. At 63,000 miles I was leaving a stop sign when the lower ball joint on the passenger side broke, totally separated. There was little warning before the joint broke. The car from time to time would feel odd (pulling to one side) slightly but this was intermittent. I never imagined that a ball joint was about to fail. When the joint broke the suspension gouged the inside of the rim deeply and bent the drive shaft against the suspension. The dealer has approved replacing the ball joints (both lowers) but is refusing to replace the wheel or the drive shaft at this time. The ball joints they refuse to give to us.

- Mill Creek, IN, USA

problem #39

Jan 172006

Liberty 4WD 6-cyl

  • Automatic transmission
  • 71,000 miles
On or about 1/17/06 while driving the 2003 Jeep Liberty the front left lower ball joint separated, dropping the control arm onto the inside of the rim. At 71000 miles. Was told by my dealer that there was no recalls on that. After further research I have found that there was a recall on 2003 Liberty made B4 3/26/03, took delivery mid April 2003 also have found complaints on the 2004 Jeep Liberty. I had the repairs made by a local repair shop. I do not have the old ball joint. I am now experiencing front left noises yet to be diagnosed by a professional.

- Huber Hts, OH, USA

problem #38

Feb 112006

Liberty 4WD 6-cyl

  • Automatic transmission
  • 26,700 miles


Driving my 2003 Jeep Liberty freedom edition down a very steep gravel driveway. All of a sudden the entire car hit the bottom of the drive with a big crash. I was unable to steer and went part way into the road. Had to move the car back to bottom of driveway as to not cause an accident in the middle of a mountain road. Oil was leaking and when I tried to drive the car to the end of driveway, metal shavings were coming from the bottom of the vehicle. It was impossible to turn the wheel more than about 1" at a time. The entire fender on the passenger side popped off also. My back, neck and knee were hurt as result of the car crashing to the ground. Had vehicle towed to Jeep dealer, where I was told all parts would be replaced. The front ball joint had totally separated causing this very dangerous problem. When I had first bought the car used in April of 2005, I heard about the ball joint recall on the 2003 Jeep Liberty's. when I called daimler Chrysler to ask about this, they told me the VIN on my car was not in the recall. However, the problem I had with this car was the exact same one that the Jeep Liberty's were recalled for. Obviously they have not fixed this problem. The manufacturer recall center was of no help with any answers and seemed totally unconcerned as I am still covered by the bumper to bumper(original) manufacturers warranty(only 26,000 miles on the car), and " it wont cost you anything to have it fixed". and was told "there is nothing we can do if it wasn't in the recalled vehicles".

- La Luz, ND, USA

problem #37

Feb 112006

Liberty 4WD 6-cyl

  • Automatic transmission
  • 26,800 miles
: the contact stated while driving 10 mph the bottom of the vehicle hit the ground. There is a NHTSA recall, # 03V460000, regarding the suspension front control arm lower ball joint. The vehicle has the same problems as indicated in the recall; however it is not included in the recall due to the VIN.

- La Luz, NM, USA

problem #36

Dec 312005

Liberty 4WD 6-cyl

  • Automatic transmission
  • 39,800 miles
The contact stated lower ball joints failed while driving. Recall work was done on NHTSA recall campaign 03V460000 concerning the driver side lower ball joints in June 2004. The vehicle was towed to a local dealership were the control arm and ball joint were replaced. The contact spoke with the manufacturer about the problem. A spokes person from the manufacturer stated when the recall work was done by the first dealership they must have put the control arm ball joints on incorrectly. Updated 02/07/06.

- Kenosha, WI, USA

problem #35

Jan 072006

Liberty 4WD 6-cyl

  • Automatic transmission
  • 32,900 miles
Routine check of vehicle during rotation of tires revealed lower ball joint movement, and right upper ball joint failure.

- Quakertown, PA, USA

problem #34

Jan 052006

Liberty 4WD 6-cyl

  • Automatic transmission
  • 58,000 miles
03 Jeep Liberty limited ball joint replacement for the 2nd time in 58K miles.

- Meadville, PA, USA

problem #33

Nov 102005

Liberty 4WD 6-cyl

  • Automatic transmission
  • 44,500 miles
Lower ball joints were extremely worn. Steering felt loose and vehicle was "wandering" on the highway a lot, making it hard to stay in my lane and keep my course. Original recall performed over 20,000 miles ago which only consisted of heat shields being installed. I brought in the Jeep and dealer agreed with lbj failure and replaced them under recall notice.

- Melville, NY, USA

problem #32

Oct 172005

Liberty 4WD 6-cyl

  • Automatic transmission
  • 66,212 miles
(1) driving back from a camping trip in death valley, ca. (2) complete separation of the lower right ball joint when pulling away from the gas station. (3) I had the vehicle tow to a repair shop and had both lower ball joints replaced.

- Escondido, CA, USA

problem #31

Oct 022005

Liberty 4WD 6-cyl

  • Automatic transmission
  • 72,250 miles
2003 Jeep Liberty ball joints replaced approx. 45,000 miles under manufacturer recall, at that time vehicle was making significant road noise from the front end suspension. Dealer replaced lower ball joint assembly at that time. Approx. 66,000 miles vehicle was taken to dealer to find source of front end noise again, dealer could not duplicate and stated there was no problem. Approx. 71,000 miles vehicle taken back to dealer for same problem because it was getting worse. I had a factory authorized repair technician go on a test drive with me on September 23, 2005. Within about a minute of the test drive the technician stated that it was most likely the lower ball joint assembly and that he believed the recall had been extended to lifetime. I scheduled an appointment to bring the vehicle in for repair on September 27, 2005. The dealership had the vehicle the majority of the day and could find nothing wrong. They stated that the ball joints looked fine. On Sunday October 2nd, 2005 the lower ball joint on the driver's side failed. Fortunately it was a speed of under 5 mph as we were turning out of a parking lot. The front driver's side suspension had collapsed. Vehicle was towed to the dealership Sunday evening. Currently waiting on the dealerships response. This is a repeat failure and a major safety issue that to date the dealership has chosen to ignore.

- Marietta, GA, USA

problem #30

Sep 282005

(reported on)

Liberty 4WD

  • miles
Ball joint in the left front lower control arm separated while driving. The consumer found out that in addition to replacing the ball joint they were suppose to replace the wheel.

- Butte, MT, USA

problem #29

Aug 132005

Liberty 4WD 6-cyl

  • Automatic transmission
  • 25,000 miles
On August 13, 2005 the consumer's son was involved in an accident. While turning right and pressing on the brakes, which acted like a sponge, the steering wheel locked, causing consumer's vehicle to slide into the curb. The vehicle is currently at the dealership. The dealership was unsure of what the problem was. They said that it was due to a driver error. Someone came out from the manufacturer and did a report on the vehicle. They would not release the information to the consumer. However, the consumer found out that there was recall 03V460000 concerning lower ball joint. When the consumer contacted the manufacturer, they told him that this vehicle was not included in the recall due to VIN. On September 22, 2004 the dealership performed recall repairs by only replacing the heat shield and not the ball joint. The contact was concerned that both parts of the recall were not performed. The manufacturer refused to repair the vehicle.

- Broomfield, CO, USA

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