really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
57,072 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Jeep Liberty windows / windshield problems

windows / windshield problem

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2004 Jeep Liberty Owner Comments (Page 4 of 4)

« Read the previous 20 complaints

problem #18

Feb 102010


  • 57,000 miles


I have a 2004 Jeep Liberty. The passenger side window fell into the door. Took it to a repair shop and was told the regulator had failed. I have read several instances of this type of failure on this model vehicle. Why isn't the NHTSA doing anything about this?

- Coppell, TX, USA

problem #17

Jun 042010


  • 91,000 miles
The driver's side window regulator failed and the window was inoperable. The regulator was replaced by a mechanic.

- Franklin, MA, USA

problem #16

Jun 082010


  • 100 miles
Jeep Liberty window regulator breaks allowing window to fall down into door and remain inoperative until fixed. We own a 2004 Liberty and have now had 12 regulators repaired/replaced over 6 years because of some executive decision to cut cost with a plastic part vs steel. Been caught in monsoon with broken window, 100+ degree temperatures with broken window. This can happen at any time/mileage, moving or stationary, using or not using windows.

- Gilbert, AZ, USA

problem #15

Oct 222009

Liberty 6-cyl

  • 35,000 miles


Purchased vehicle used, low miles 32,764, January, 2009. Around early August, 2009, the passenger window fell down and wouldn't go back up. You could hear motor running when window switch was pressed. Called Chrysler on 8/10/09. They advised window regulator was known issue with Chrysler (they assigned case number). Advised me to call dealer. I did. Out of stock. Too, they would have to open door panel and charge me $59.95 just to take panel off. He would then have to call Chrysler once the panel was off to see if they would agree to fix it. Ridiculous. Told him to call back when in stock. When I didn't hear back, I phoned a couple more times and then gave up. Went ahead and had it fixed by a repair man 9/2/09 at a cost of $230. The third week of October, 2009, the rear driver side window fell down a few inches and wouldn't go up or down. The rear passenger side window would not go up or down. You could again hear the motor running when the window switches were pushed. The two rear windows cost me $400 to have fixed with my repair man. I had given up on the dealer. In all three instances, I was shown the broken part that was taken out of the door panel. The cables are breaking free in the window regulators.

- Dacula, GA, USA

problem #14

May 312010


  • 50,020 miles
I have a 2004 Jeep Liberty that I have had for about 3 years. Within the last year I have now had two of the windows suddenly stop working with no warning. The first one was the driver's side backseat window. Last year I was putting it down due to the heat. When I went to put it up, I could hear the motor trying to work but to no avail. After checking it out, I could actually see a long, metal cord or cable sticking out of the small hole in the door. At the time I took it to the local Jeep dealership and they said it would be about $500 to fix! unfortunately, this is too much for me so I have been using doorstops to keep the window up. Today, I had a similar experience with the driver's side window. This time the window would not go back up. I just spent the last hour dissecting the door and prying the window back up. After looking online, this seems to be a very big problem for this car. I do feel something should be done by Chrysler.

- Las Vegas, NV, USA

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problem #13

Mar 052007


  • miles
Two window regulators in my Jeep Liberty failed and the windows dropped. It happened during a rainstorm and I nearly drove off the road into a ditch because of it. Someone is going to die because of this. The windows just dropped. I had to put a permanent support in place to prevent the window from falling. It's a common problem and Chrysler will not address it. Safety is being compromised for profit.

- Tampa, FL, USA

problem #12

May 142010


  • 40,233 miles


2004 Jeep Liberty windows fall down. Regulators are junk!!! this is my 5th replacement!!!

- Florence, AL, USA

problem #11

Mar 102010

Liberty 6-cyl

  • 56,668 miles
While driving, the front passenger window dropped into the door and would not respond using the window switch. Window had to be taped to the door frame until we could get it to a repair facility. The regulator failed and both the regulator and motor had to be replaced.

- Coppell, TX, USA

problem #10

Mar 312010


  • miles
Window in my 2004 Jeep Liberty will suddenly drop down and will not go back up even though they are power. I then have to have them replaced. I have had 3 of the 4 windows replaced and am now working on the last. This time, my dog was in the back. Had my mother not been in the back seat he would of jumped through not knowing what was going on. There I am driving down the highway and my window slips down. This is expensive to cost and can be very dangerous... can you imagine if your child was back there.

- Cold Spring, KY, USA

problem #9

Nov 012009


  • 83,000 miles
While recently driving my 2004 Jeep Liberty, my 10-year old daughter in the backseat began to lower the rear window using the power window button. At a certain point, I heard a loud grinding noise. Upon stopping, I noted that the window had failed in the lowered position and would not move with further manipulation of the power window button. However, I also noted that the rear passenger door would not open and was jammed shut. I was unable to open the door from either the inside or outside of the vehicle. Upon taking the vehicle home and removing the door panel, I noted that the window regulator a plastic piece had failed. At this point, I was still unable to open the door. I then removed the power window motor and accompanying assembly. With this action, I noted that the screw cable, in absence of the plastic regulator piece, had run its entire length up into the rear portion of the door behind the locking mechanism. With the screw cable lodged behind the locking mechanism, the door was jammed and would not open with any normal force. A simple search on the internet results in numerous discussions of problems with the window regulator failing due to the plastic design. It is in my opinion that such a failure is hazardous as it may render the occupant unable to egress the vehicle in an emergency. Although the probability of a crash coupled with a regulator failure is low, a simple fix is inexpensive in comparison such as offering a replacement regulator piece made of a material more resistant to fatigue and/or re-route the tubing that houses the screw cable such that failure of the regulator will not allow the screw cable to run behind the locking mechanism. I have since disconnected the electrical lead to the power window motor and tie-wrapped the window in the closed position pending a suitable fix to the regulator.

- Powder Springs, GA, USA

problem #8

Oct 012009


  • 70,000 miles


Rear driver side window fell, cable regulators defective vehicle description: Jeep Liberty sport 4X2 sport utility 4-dr model year: 2004.

- Knoxville, TN, USA

problem #7

Oct 012009

Liberty 6-cyl

  • 70,000 miles
Drivers side defective window regulator, cable brakes, window will not operate. The consumer stated that a thin nylon part had broken from the lift component that the window attached to, that could be repaired/replaced for $5, however Chrysler did not make the cable available and instead consumers were being forced to buy the entire motor assembly for $180 and labor at $350 even if the motor and/or regulator were not defective. The reason why the window failed, was because of the failure of the poor nylon part component or cable installed. Once the small nylon piece broke off, the nylon part was no longer attached to the actual cable that moved up and down via the window motor, or the cable would break itself. The window motor continued to work.

- Knoxville, TN, USA

problem #6

Aug 282009


  • 29,000 miles
Power window regulators...break and windows fall. 2004 Jeep Liberty.. tomorrow will be 5 times to have new window regulators. Mine is not the only one there is such a problem that Chrysler has a back-order on the regulators. Now my Chrysler dealer just charges $100 to repair. Had one fail last week and this week the other side failed.

- Mobile, AL, USA

problem #5

Nov 272007


  • 50,000 miles
Window regulators are faulty. Within the past year the driver-side and back passenger windows have simply dropped into the door without warning. The last time this occurred I was on the interstate in thunderstorm and the window suddenly dropped without warning. I think this is a safety hazard.

- St Petersburg, FL, USA

problem #4

Feb 162008

Liberty 6-cyl

  • Automatic transmission
  • 44,456 miles
There are no events leading up to the problem. That is the problem. My 2004 Jeep Liberty has a problem with the windows just falling down. I came out from work and my passenger side window was down. Thank goodness no one stole anything out of the vehicle. Within a week, the driver side has now fallen down, during my drive to work. I purchased the replacement parts from a dealer and repaired it myself. The parts alone were almost $400 for a plastic piece that is temporarily fixing it. By that I mean, they have not tried to improve the problem just merely charging us to fix it. I have read where people have had the same window go out in less than a week, or walk out of their house and all four be down. This may not be the kind of safety that you usually deal with, but there has to be a reason this is happening.

- Ravenden Springs, AR, USA

problem #3

Jan 312008

Liberty 6-cyl

  • Automatic transmission
  • 45,829 miles
I would like to take this opportunity to express my concerns regarding a malfunction with the window regulator on the 2004 Jeep Liberty that I own. My initial complaint started on October 29, 2007. I noticed while I was driving, for no reason at all, the back driver side window slid down. There was no recovery, so I visited the Chrysler dealer, darner Chrysler-Jeep in mesa, Arizona. I also contacted the Chrysler customer service and they agreed to compensate half of the total bill of $304.57. They compensated $154.57. About a month later, November 23, 2007 I had the exact event happen only it was the driver window that had slid down. I repeated my visit to the dealer and called Chrysler to ask for their assistance. They agreed this time to pay for the labor of $147. I was responsible for $162.89. I now have a third window with the same exact problem that I discovered yesterday, January 31, 2008. I called Chrysler and expressed my concerns with these numerous events and they told me that they could not assist me this time as this is the third event. Although the Chrysler corporation and the dealer are both aware of the numerous replacements that have been done for not only me but for many people who own the 2004 Jeep Liberty, they are not willing to assist me in any compensation for the third instance or seem to have concern for the safety of their customers. I have researched this problem and found out that there are many people across the U.S. that have experienced their window dropping down as a result of a defective regulator. I found no current recall at the current time. I am very concerned that this is a major safety and security issue that could cause harm to the passengers and the drivers of this vehicle. I am asking for your assistance in forcing a recall for this part in this particular vehicle. I understand that you must receive a large amount of request, but I would appreciate prompt attention in this matter.

- Queen Creek, AZ, USA

problem #2

Nov 162007

Liberty 6-cyl

  • Automatic transmission
  • 4,500 miles
Window regulators failing. Have had two replaced in the past two years. Both are broken again, along with a third. There seems to be no apparent cause for the failure. Internet search shows that this is a major problem among Jeep Liberty and Jeep Cherokee owners, yet Chrysler denies that there is a problem and will not fix. Dealer wants to charge over $300 apiece to repair.

- Las Cruces, NM, USA

problem #1

Sep 042007


  • Automatic transmission
  • 63,000 miles
I found back window dropped into door twice on its own and would not go up. Front passenger side window dropped into door once on its own and would not go up. First time was June 8, 2006. Second time was June 20, 2007. Third time was September 4, 2007.

- Miami, FL, USA

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