All in all, the 2012 Liberty actually excels off-road, but since 99% of drivers never take this thing off pavement, that becomes somewhat of a moot point. The Liberty suffers from the worst fuel economy in its class (16/22 MPG) and offers an uncomfortable ride with suspect braking ability.
10.0
really awful
Crashes / Fires:
14 / 1
Injuries / Deaths:
19 / 0
Average Mileage:
43,098 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The head restraint recall in my 2012 Jeep Liberty will not correct the warning light that seems to be an epidemic in this make and model. This orc module replacement that was covered by a recall in the 2011 model is still an issue in the 2012 but not covered by recall. Why does Chrysler still continue to sell vehicles with huge tipm failures? disgusting.
The contact owns a 2012 Jeep Liberty. While driving various speeds, the air bag warning indicator remained illuminated. The vehicle was taken to the dealer where it was repaired per NHTSA campaign number: 13V282000 (air bags, electrical system); however, the failure recurred. The manufacturer was made aware of the failure. The approximate failure mileage was 38,000. The VIN was not available.
We are being charged for an orc module because this particular year make and model only qualifies for a tipm reprogram, although makes and models of the previous year and latter years qualify for free orc module replacement and tipm reprogram. We are now being charged $375 for something we had no control over.
The airbag warning light stays on. This vehicle was never in an accident. The light just came on and stayed on when the vehicle was started. An appointment has been made to have this checked, but after investigating online I have found multiple complaints about this. I wish Jeep would cover this as it seems quite expensive to repair.
The contact owns a 2012 Jeep Liberty. The contact stated that while driving at various speeds, the air bag warning light was illuminated. The contact stated that the vehicle was taken to a dealer where it was not diagnosed or repaired. The contact referenced NHTSA campaign number: 13V282000 (air bags, electrical system) to the dealer but was informed that the recall remedy would not repair the air bag warning light failure. The manufacturer was not made aware of failure. The failure mileage was 36,000.
The airbag warning light appeared on the dash and remained lit while driving. The vehicle was taken to a Chrysler Jeep Dodge dealer where the N38 recall to repair the active head restraints was completed. After which the airbag warning light remained lit. After diagnosing the problem, it was determined that the occupant restraint control module needed to be replaced. The vehicle is out of warranty and there is no current recall on the orc module however, this is a safety issue which should be covered by the manufacturer. Fca usa llc was contacted regarding the issue and reported that unless the vehicle was under a third party service contract, Chrysler could provide no coverage on this safety matter. In addition to the two most recent safety issues (the N38 recall and the orc module), this vehicle also had an additional safety problem in March 2014. While driving on the highway, the vehicle completely shut off. After towing the vehicle to a Chrysler Jeep dealer it was determined that the PCM (the cars computer) had gone bad and needed to be replaced. Although the car was under warranty at the time, this was still an additional safety issue. This car was purchased new from a certified Chrysler Jeep dealer and has had no major accidents or water damage and has been well kept with regular scheduled maintenance.
The contact owns a 2012 Jeep Liberty. The contact received a notice for NHTSA campaign number: 13V282000 (air bags and electrical system). An appointment was scheduled and the dealer stated that the recall repair was completed; however, the contact felt otherwise. The contact had not experienced a failure until the vehicle was taken to the dealer for the recall repair. The air bag warning light illuminated shortly after the dealer's repair. One dealer indicated that the dtc flashed and the module was not replaced. A second dealer indicated that the air bag module was replaced. One of the dealers contacted the manufacturer to order the part and the contact was still awaiting the repair solution. The manufacturer was notified. The VIN and failure mileage were not available.
The contact owns a 2012 Jeep Liberty. The contact stated that the air bag warning light remained illuminated. The dealer diagnosed that the orc module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 38,000.
The contact owns a 2012 Jeep Liberty. While driving 55 mph, the air bag warning light illuminated. The vehicle was taken to a dealer where it was repaired per NHTSA campaign number: 13V282000 (air bags, electrical system). The technician re-flashed the tipm; however, the failure persisted. The vehicle was taken to multiple independent mechanics who diagnosed that the occupant restraint control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 30,000. Updated 10/19/16
The air bag light came on at about 55,000 miles. I just paid $700 at the Jeep dealership to replace the orc module, and I'm told they replace these routinely.
The contact owns a 2012 Jeep Liberty. The contact crashed into the rear of another vehicle and the frontal driver's side air bag failed to deploy causing the contact to suffer an injury to the neck that required medical attention. The vehicle was repaired however, the air bag warning light remained illuminated the vehicle was not taken to the dealer. The manufacturer was not notified of the failure. The failure mileage was 30,000. Updated 08/30/16
Cluster light came on prior to having the recall for NHTSA campaign number: 13V282000 completed. I took in the Jeep to have the recall completed, but it did not solve the issue. I was informed that the occupant restraint module was defective, and not covered on the 2012 Jeep Liberty recall, only the 2011. The estimated price to replace the module is $580. I have seen multiple other reports from 2012 Jeep Liberty owners who are experiencing the same issue. I believe the recall should be expanded to include the 2012 model for module replacement, and not just reflash.
Defective occupant restraint control module. There is a problem with this module and fca knows about it and has recalled several vehicles to replace the orc except this one. It is well documented and many complaints of failure. Our 2012 Jeep Liberty's airbag warning light came on at about 37,000 miles. We thought the N38 recall would fix it but it only did an update. The dealer advised us the orc needed to be replaced at a cost of $400. We do not have the $400 at this time. Contacted fca and they basically said they would not replace the defective part and cannot guarantee our airbags would safely deploy during an accident and from what I read it does not guarantee it won't deploy inexpectantly while driving.
A D V E R T I S E M E N T S
- Ronaoke, TX, USA