This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Seat headrest deployed on its own hitting passenger-€™s back of head. Possible head injury. Incident happened today 4/10/2022 while husband was driving headrest deployed on its own on passenger-€™s side. Will contact dealership tomorrow. No warnings or messages were alerted by the vehicle.
The headrest mechanism popped out while I was driving and there was no accidents. It was in the passenger side headrest that did this. I heard a loud pop while I was driving and it scared me. I will be calling Chrysler tomorrow regarding this but I have been told it won't be covered under warranty. This is a problem from the manufacturer of this just can happen without an accident.
The headrests in the 2010 Jeep Patriot are of inferior quality and may put owners at risk of serious injury or death. A cheap piece of plastic or metal inside of my driver's side headrest recently broke. As a result, the headrest merely hangs and cannot be adjusted. On 8/6/13, I was informed by a service advisor at rairdon Dodge Chrysler Jeep (kirkland, wa), that the broken part could not be repaired or replaced and that the cost of replacing the headrest would be $498. I believe this to be entirely unreasonable, for the following reasons: 1. a defective part or a part of very poor quality was used in the headrest 2. the poor design of the headrest does not permit this inexpensive part to be repaired or replaced without replacing many more expensive, electronic parts 3. Jeep Patriots with problem headrests are almost certainly less safe, given the fact that the brakes and/or airbags may fail to work properly (due to malfunctioning sensors inside of the headrest; they may not function properly, as a result of the headrest not maintaining a proper position) 4. the cost of replacing the headrest (which cannot be repaired) is prohibitively expensive and may even constitute an illegal form of financial exploitation I hope that the NHTSA will consider issuing a formal recall for the headrests in the 2010 Jeep Patriot and/or order rairdon Dodge Chrysler Jeep to replace the headrests on my vehicle at little or no cost.
- Seattle, WA, USA
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- Lexington , KY, USA