This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased my 2018 Jeep wrangler and has less than 13k miles. I been having alot of front shaking (death wobble) since purchasing the vehicle. I have heard of complaints about the front end shaking violently and have had this problem a few times. Especialy at highway speeds if I hit a pothole as such. I can get it to stop if i am able to slow down and apply light brake pressure. I have checked all the steering for tight ess and even had the track bar replaced (as per other owners). But still have the problem occasionally. As for alignment, the jeep runs really well and straight without problems. I hear theres possible problems with the aluminum steeringg box (which I do have) vs. the steel steering box (I hear has a recall??). Is there any other issues as this is really scarry. Other than the replacement track bar everything is stock on this vehicle. Behicle was purchased from Cascade Auto in Wenatchee Washington 22 July 2022 with 10,893 miles.
This Jeep has the notorious -€œDeath Wobble-€. It has been inspected numerous times, there was a recall on a part ~May be a sway bar or a stabilizer bar etc- that did absolutely nothing to fix it. I-€™ve had the entire suspension replaced and it still does it constantly when driving over bumps in the road -specifically when the front right tire goes over a bump, around the 30+ mph. The entire front end of the Jeep jumps all over the road, the steering wheel shakes violently back and forth and you lose control of the vehicle. It-€™s terrifying when it happens, especially on the freeway. My two teenagers have both experienced this while driving and they were terrified trying to control it, had no idea what to do and almost lost control of the car because of how violently this one shakes. They both are anxious about driving the vehicle all together. I purchased this new and it started right away. Took it to the dealer and they new exactly what I was talking about but had no idea how to fix it. There is no warning, it-€™s just happens suddenly amen going over a bump in the road. It-€™s SO SCARY!
Going over a bridge at 55mph my vehicle went into a vigorous shaking in the front end making it uncontrollable to steer. I had to decrease speed right away to avoid going into another vehicle or the side of the bridge. Once, on the other side, I pulled over to come to a complete stop and was able to continue to my destination about 1-2 miles away at reduced speed. This is commonly known as -€œThe Death Wobble-€ at the dealerships and Jeep community. It was taken in that day and returned the next day as they replaced the Steering Damper, which I-€™ve been told will not fix this problem. We will just have to see what happens next.
All warning lights on the dash lit up. All gauges (tach, speed, fuel) fell to zero while I was traveling at 55 mph. Engine stayed running. Power steering failed but would engage intermittently causing over steering when it caught. Found a safe place to get off the road and turned vehicle off for 1/2 hour. The vehicle ran fine afterward. Limped it to the dealer a day later and they diagnosed it as a "star connector" problem. They said they've seen it before. There's much discussion on the internet about it occurring with the 2018 Wranglers. Jeep said that the replacement connector is just the same as the one which failed so this could happen again if the connector is not improved. Loss of steering is life threatening especially when it goes on and off intermittently.
1. On numerous occasions my Jeep has suffered an electrical issue that renders the power steering, power brakes and other components in-operable. My dash goes blank, then restarts showing just about every system feature as needing serviced. The dealer has tried twice to fix it stating that a Star Connector has overheated and is the cause for the problem. This is a huge safety issue and I no longer feel I can trust it to not happen again. 2. The vehicle is impossible to drive without the power steering and brakes. The wipers stick on along with the electronic radiator fan. 3. Yes, The dealer has reproduced this and stated so on the repair invoice. Stating multiple codes in multiple modules for loss communication. 4. No, the vehicle or component has not been inspected by anyone other than the dealer. 5. No warning whatsoever! It has now happened for a fourth time and is back at the dealer.
- Stillwater, MN, USA
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Jeep JL shows various warnings about engine revs and sometimes loss of power steering while driving at all speeds. Sometimes the Jeep will not get out of park and this issue is intermittent. Have taken it to the dealership and they cannot find anything wrong. From reading forums it would appear there is a bad wiring harness that causes this but it is terrifying when it can happen randomly and then just goes away on its own like nothing happened. I have various videos of this happening while parked. This issue seems to affect many of the JLs and rubicons. It has been happening for about 3 weeks now. Jeep does not admit or see the issue and the error codes thrown would indicate literally everything is wrong with the jeep. Can provide videos of this parked but it can and does happen randomly while driving.
April 2022 - Driving down US 30 in Ohio had the electronic stability control warning light come on. Took to dealership and was advised that no codes were stored therefore no work could be done on the Jeep. Next time the ESC warning came on it also gave service gear shifter, stop/start not available along with loss of traction control. Was told it was the wiring harness getting moisture and had been replaced. Drove Jeep maybe 100 miles and same codes came on with loss of power steering at a speed of 70 mph on I-75. This time Jeep was in the shop for 45 days with no luck of pinpointing the issue. Was told by the dealership to continue to drive the Jeep until the warning lights trigger more often. Had to put Jeep In the ditch due to losing power steering. Now Jeep is not wanting to turn over and when it does start not able to get the Jeep to go into ANY gear. I can not believe I traded in my husband's Hyundai in for this paperweight as I do not feel safe driving it.
Driving at 60 mph, the steering wheel locked up and could not turn left or right. The road had a significant curve and it forced me to merge on the lane as I couldn't steer into the curve. No service lights came on and this is a very serious safety issue. Luckily no other vehicles were near me while this occurred.
While driving at 30 mph, on occasion the vehicle would start to shake and the only resolution is to stop the vehicle, and then restart. On the freeway, I nearly lost control of the vehicle during one of these incidents. I had to stop the vehicle on the freeway and a lane change was not viable. I was nearly rear ended, so there were multiple safety issues at play. I took the vehicle to the jeeo dealer where I was informed of a 189 fee to diagnose the problem. I agreed to this fee, repeating to the service advisor mutiple times it was a safety issue and must be repaired. I was told that the steering dampener had a dent, and the steering dampener needed to be replaced every 30k miles. This is NOT listed in the maintenance schedule, nor is there any public statement from Jeep that this part can become defective as a result of early wear out. My vehicle is driven exclusively on city streets and has less than 20K miles. An internet search turns up the words -€œJeeo Shake of DEATH-€ to describe this apparently well known problem.
While driving vehicle loss of power steering steering cause stiffness in steering wheel making it hard to control Dashboard just flickers numerous faults steering comes on and off making Unsafe to drive Dealer states can-€™t replicate the issues
Since May of this year I have been trying to get my vehicle diagnosed and repaired. Multiple warning lights and messages go off at various times. Vehicle loses power steering and speed detection at a minimum. I have been to 3 different dealers at 5 separate times. A STAR case was opened by Fiat/Chrysler but was closed despite lack of diagnosis by dealer and concerns that the vehicle was not safe to drive. I have spent thousands of dollars and communicated multiple times to Fiat with no resolution. I have noted on various forums people complaining of similar issues. The following warnings are noted at frequent intervals; ABS needs service, shift module needs service, do not shift, do not turn off power, traction control, battery warnings and many more. Every possible warning indicator is coding. At previous dealer visit to current, the dealer advised that they could not diagnose and told me to pick up the vehicle. I advised Fiat and they supported me getting my vehicle despite concerns that it was unsafe. All documented.
The contact owns a 2018 Jeep Wrangler. The contact stated that while driving the display screen went blank. The contact stated that several unknown warning lights were illuminated. The vehicle lost power steering and was shaking. The vehicle was taken to the local dealer where it was diagnosed that the battery and sensors needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle also failed to start. The vehicle was towed back to the local dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 61,000.
The power steering went out while driving, check engine light came on, ABS Service, Service Shifter, Start/Stop unavailable, Service 4wd, Auto Park Disabled, Blind Spot Alert, Electronic Stability Control Service, Parking Sense Off. I could not shift out of Park. Many people are having this problem with their 2018 Wrangler JL and JLU and later models. All you have to do is Google this or go to YouTube to see. It may be a faulty ECU. In any case, this is a problem and a safety hazard.
My Jeep has been having electrical problems many warnings across the dash including lost communication with ABS module this has been going on for about a month sometimes the fault won-€™t let the Jeep go into gear I brought it to the local dealership they had it for the entire day and was told they can-€™t find anything and that it would actually have to be happening for them to figure it out yesterday I was driving with my kids in the Jeep and the electrical want crazy and then I lost total steering while doing 55 miles per hour After my heart went through my chest I was able to get the vehicle stopped so according to my Jeep dealer I need to be in a near death crash in order for them to figure out the problem I wonder if any unexplained deaths involving newer Jeep Wrangler could be attributed to these electrical issues
While driving at low speed in heavy rain vehicle lost power steering, engine service light, anti lock brake failure, skid control. Had to remove vehicle from roadway and restart engine, which corrected steering failure. Engine service light remained on. Vehicle is garaged. After being in garage for 24hrs engine service went out. Contacted dealer and was given appointment. Recommended not drive vehicle until service. Vehicle has 18,000 miles on it. Was told by dealer that battery failed which is tired into the crawl feature of the of the Rubicon 2.0 liter engine with crawl electric motor. Also told that there were many service bulletins.
On multiple occasions this Jeep has a tendency to wander into the adjacent lane, especially on curves. It is slow to respond to steering corrections when this happens. Any driving of the vehicle requires constant steering corrections to keep it in a straight line At highway speeds a small bump in the road causes the Jeep to wander into the next lane or to start to fishtail. I'm now scared to drive it on the highway and feel it's an accident waiting to happen.
Purchased slightly used with only 34,387 miles. When driving at a higher rate is speed (62 or more) if the vehicle hits a bump (like when crossing the threshold of a bridge or hitting a bump in the road while in a turn) the passenger side Suspension shakes uncontrollably. As per news articles, Fiat Chrysler Automotive is aware and recommends a new steering bump. This seems to be a temporary solution, part easily and quickly wears out and must be replaced. Mechanic state that is not a proper solution. To pay this type of money for a vehicle and then repair bills only to have to repeat. Major concern is when driving on a highway or freeway you can-€™t always safely slow down in traffic, especially with semi trucks.
In the middle of the intersection, the power steering turned off and the steering wheel locked. I could not move the steering. All dashboard lights came on as well as the emergency brakes. The gear shift also locked and refused to shift into any toner gear. The vehicle was completely disabled and would not restart. This is the 5 time this has happened. I took it to get serviced at my local jeep Chrysler dodge dealership and I am still receiving the same issue.
The steering wheel is loose/has too much play. The Jeep wanders when holding the wheel straight. When driving, turning the wheel 2-3 inches in either direction produced not movement at all in my tires. This was not an issue before steering recalls were done. Unfortunately, with Covid and working from home, I did not drive a lot, and definitely not need to take it on highway. April 9th was the first time taking it on the highway for a trip (Connecticut to Kentucky). I did not make it. I was in an accident when a vehicle appeared to be to coming to close. I recall turning the wheel and not getting any response-€¦then jerking more out of fear which was to much and I ended up smashing into a guardrail. I had to leave it in Pennsylvania at a collision center for repairs. May 26 - Can repairs complete so I picked it up in PA and drove to Louisville. A 7hr trip took 2-days. I has to drive slow, and so way could I drive it while it was raining. It was wandering and all over the highway and the steering was not responsive. June 3 -I brought it into Cross Jeep as soon as they had an opening. They rotated the tire and test drive it. I was told they did not notice anything out of the ordinary. The loose steering is how Jeeps drive. I was told to take it home and see how things were after the tire rotation. June 6 - First thing Monday I called to bring Jeep back in because it was driving the same. I left message with the answering service and I texted, but was unable to reach someone to make an appointment. June 7 - Got in touch with service and scheduled and appointment for their soonest opening (June 13) June 13 - Brought Jeep in and explained loose Staring and wandering is still an issue in the vehicle does not feel safe and is not safe because it caused me to crash. I showed them a video on the loose steering. I was told there is nothing they can do. That-€™s how -€œJeeps-€ drive. I insisted they look further and I also file a complaint with Jeep.
A D V E R T I S E M E N T S
- Omak, WA, USA