8.8

pretty bad
Typical Repair Cost:
No data
Average Mileage:
1,400 miles
Total Complaints:
12 complaints

Most Common Solutions:

  1. not sure (11 reports)
  2. warranty replacement of steering gear (1 reports)
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2020 Jeep Wrangler steering problems

steering problem

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2020 Jeep Wrangler Owner Comments

problem #12

Nov 032021

Wrangler JL

  • Manual transmission
  • 3,654 miles

A D V E R T I S E M E N T S

My local dealer couldn't get it to do it. It does it when its cold out & after I hit a bump. Not fixed.

- gtpluv, Kremlin, US

problem #11

Mar 012020

Wrangler Rubicon 2.0L

  • Automatic transmission
  • 420 miles

No mods yet. This Jeep is right on the edge of dangerous. It will wear you out sawing the steering wheel back and forth. Most people dismiss it as a “Jeep thing” but it isn’t. I don’t expect it to drive like a formula one, it surely shouldn’t drive like a semi in a windstorm. Speaking of semi’s, if this brick is near one, hold on with both hands and try to guess if you will get sucked toward the trailer or blown toward the ditch. What’s pathetic is this problem apparently has been around for years and FCA is playing like it’s a non-issue. Heading back to the dealer hoping they can fix this.

Update from Jul 24, 2020: UPDATE: Without “indulging” in a test drive, the dealer dismissed the steering as a “normal complaint that people get used to”. My ride has a touch over 2,000 nerve wracking miles when it should have double that but my wife refuses to drive it. She feels it is simply too unsafe to take a chance. I’ll find another dealer and hope they are more responsive.

Update from Aug 13, 2020: 2 trips to dealer, 2 times they drove it. Neither trip did they measure anything, put it on the rack or look for defect. They merely drove it and shared their opinion, “nothing wrong”. What’s funny is my dash cam doesn’t lie. It showed zero shop inspection and it did a great job showing how the Jeep wandered while they were driving. The verdict? “It was an illusion by the angle of my dash cam (front and rear evidently are not supposed to face straight)". Going to take to yet another dealer to collect a pile of paperwork for FCA to explain how a safety item can be dismissed without so much as inspection. I can hardly wait until the steering gear actually gets some wear.... (sigh)

- vksheridan, Broken Arrow, US

problem #10

Mar 022020

Wrangler Unlimited 2.0L Turbo

  • Automatic transmission
  • 25 miles

Purchased my 2020 Wrangler Sahara last week. On way home my husband asked why I was steering all over the place. I thought I just wasn't used to driving a Jeep. Not so. I have driven the vehicle two times since and have experienced the Jeep veering off to the left and right making the vehicle difficult to control. Twice I have had near misses as I started to drift into oncoming traffic.

The vehicle has been in the shop 2 days. I have heard nothing from them. Clearly the steering is a serious problem that has to be resolved by Chrysler. The vehicle is expensive and certainly should not be having such a serious problem. To be continued...

- chemmerick, Winona, US

problem #9

Apr 182020

Wrangler Rubicon Unlimited 3.6L V6

  • Automatic transmission
  • 15 miles

A D V E R T I S E M E N T S

Vehicle taken to Bill Luke Chrysler Jeep Dodge on Camelback... they did examine everything and checked fasteners for tightness and said nothing was out of spec, no flashes available. Vehicle build date is Feb 15, 2020. Play of about 2" in the steering wheel. I've driven JK and JL Saharas all over Utah and New Mexico, and neither one had this issue. Unacceptable for a +50k vehicle.

- Andrew S., Laveen, US

problem #8

Jun 272020

Wrangler JL V6

  • CVT transmission
  • 24 miles

Brand new 2020 Jeep Wrangler JL, I might as well have purchased a COFFIN to be buried in. This thing is uncontrollable and all over the road at any given time, it's very unsafe and constant white knuckle steering, totally SUCKS and should have never been sold to anyone! Basically a DEATH ride every time I hit the road, SHAME ON THE MANUFACTURER AND THEY DEFINITELY KNOW THE PROBLEM EXISTS IN MANY OF THEIR VEHICLES!

The internet is flooded with complaints of this problem and Jeep should be sued for letting it continue and risking not just the driver and passengers lives, but also the lives of everyone on the road! WHAT A HORRIBLE FEELING EVERY TIME I DRIVE THIS THING!

NOT HAPPY WITH THE JEEP EXPERIENCE AT ALL!

THANK YOU JEEP FOR MY $40,000.00 COFFIN!

- Shawn W., flinton, PA, US

problem #7

Jul 172020

Wrangler JL 3.6L V6

  • Automatic transmission
  • 141 miles

Jeep Wrangler JL wanders, loose steering, with a 1/2 inch play in steering wheel!

- Bud S., Ogden, UT, US

problem #6

Aug 042020

Wrangler Rubicon 3.6L V6

  • Automatic transmission
  • 700 miles

A D V E R T I S E M E N T S

I noticed that the steering on my new Jeep Rubicon feels loose and follows any imperfection in the road. On windy days or passing a truck you struggle to keep it on the road, and it's scary at times. I am pretty sure if a policeman followed me, they would think I was drunk. It requires constant input to keep it between the lines on the road. I love this vehicle in every way but this. For what you pay for these things, I expect much more in my driving experience. Jeep owes its customers an explanation and a fix.

- Delson R., Jackson, TN, US

problem #5

Oct 012020

Wrangler Sahara 2.0L

  • Automatic transmission
  • 11,093 miles

My Jeep started to drift a bit while making turns and over the course a week the steering got so loose that there was a dead spot about 45 degrees each way from the center of the wheel. The wheel would have to be turned excessively to maneuver the vehicle and it felt like it drifted while making right hand turns. At highway speeds it felt like the wheels were jittery or not going straight. It was far too unsafe to drive.

The dealership took it in and told me the part was on 'ordering restrictions' from Chrysler and they could not order my part just yet. It got ordered 3 weeks after I dropped the car off at the dealership and has not shipped yet. They tell me it is on 'backorder' and they have no idea when the part will ship. My car has been sitting on the dealer's lot less than 1 year old for 2 months now waiting for this part to be replaced.

- Michelle D., Lake Worth, US

problem #4

Aug 012020

Wrangler Sahara 3.6L V6

  • Automatic transmission
  • 12 miles

Just purchased my long dreamed of Wrangler. Have test driven other Wrangler models of the same year (2020) with no discernible issues. Almost immediately felt the steering was very loose but thought it may be the tires or just a Jeep thing.

After driving 500 miles the issue is still there and makes me nervous. Will not let my children (21 and 20 year olds) drive it for concern of their safety.

Have read a considerable amount about this issue and tried airing down the tires to the recommended pressure of 36 but it still wanders in the lane during highway speeds.

I have an appointment with the dealer next week but they said their is nothing from Chrysler they know of as yet to remedy the issue.

Will see what happens.

- Mark G., Ada, MI, US

problem #3

Jul 192020

Wrangler JL Unlimited Willys Eco Diesel

  • Automatic transmission
  • 10 miles

Just purchased this 2020 Jeep wrangler unlimited Willys on 7/19/2020. driving home from the dealership I was on the highway going 55-65 mph. I was scared, I literally could not keep the truck in the lane. Road conditions were dry, just sun with no wind. I thought maybe they had over inflated the tires or something. Tried to tell myself its just a new vehicle and I have to get use to the feel. We have owned two jeep wranglers both unlimited prior and they never handled like this. The steering is dangerous. Its loose and sloppy making it almost impossible to control. You tend to over correct without the proper feedback in the steering wheel. Its wrong just dead wrong. I do not care how great a driver you are, this truck is a accident waiting to happen. There is no possible way to operate this truck safely on the highway. Even at lower speed on a two lane road it ridiculous. How in the heck does this pass for a safe vehicle. Jeep must address this! I will not carry my children in the truck and I have no way to suck up 53k of American made transportation just to be replaced. STAND BEHIND YOUR PRODUCT JEEP! you failed this run, own it and most of all FIX IT!

- Christina P., Waterford, VA, US

problem #2

Jul 202020

Wrangler Sahara 2.0L Turbo

  • Automatic transmission
  • 10 miles

I leased a brand new 2020 Jeep Wrangler Unlimited Sahara with a 2.0 4cyl Turbo. So I am loving everything about the car except the steering. The steering on this vehicle is TERRIBLE and DANGEROUS!!! The steering is loose, and on it's own, it will drift to either side, right or left, on a smooth dry surface at virtually any speed. It is even worse at higher speeds. It can not steer straight like any normal vehicle.

This is a SERIOUSLY DANGEROUS PROBLEM that JEEP should be instituting a RECALL and REPAIR order for! I've instructed my family members to contact our attorney if anyone is involved in a crash with this vehicle that receives injury, serious bodily injury or death. My family members will inform our attorney that this dangerous problem existed since the day it was purchased and that the manufacturer (JEEP) knew about this from numerous complaints from customers, and yet FAILED to institute a RECALL for repair.

Check online and you will find many owners complaining about their new Wrangler's steering problem. Online aftermarket companies are attempting to sell products that "may" resolve the problem. Why should any new owner have to spend money on an after market product for a brand new car? If JEEP does not initiate a RECALL, I will write complaints and negative reviews everywhere I can and this will be the last time I purchase one. I will recommend to everyone not to purchase a Jeep product because of this gross negligence.

Update from Aug 7, 2020: I sent an email to Jeep customer service via Jeep.com. I also filed a complaint with the National Highway Traffic Safety Administration (NHTSA). If we all do this, perhaps Jeep will do a recall and fix this dangerous steering issue.

- Andrew C., Allentown, PA, US

problem #1

Jun 092020

Wrangler Sahara 2.0L Turbo

  • Automatic transmission
  • 300 miles

Bought a new 2020 Wrangler Unlimited Sahara w/ North Edition. There is about 1-2 inch play in the steering and walks all over the road. Took it back to dealership and after 4 days, they said it was probably the Bridgestone Dueler tires, as they really grip the road....HUH? And, said they checked everything and all was normal. I understand by reading this forum, this is a very common problem and it is just bad business.

- Berhl R., Dublin, OH, US

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