CarComplaints.com Notes: Kia really changed the design of the Sorento in the 2011 model year. Instead of a truck-like body-on-frame more capable of offroad adventures, the newest Sorento is a unibody construction and is much more crossover than sport utility. The changes brought a whole slew of problems, including a frustrating problem where the door that won’t open. Is it too late to go back?

10.0

really awful
Crashes / Fires:
2 / 7
Injuries / Deaths:
1 / 0
Average Mileage:
66,826 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Kia Sorento body / paint problems

body / paint problem

Find something helpful? Spread the word.
Get notified about new defects, investigations, recalls & lawsuits for the 2011 Kia Sorento:

Unsubscribe any time. We don't sell/share your email.

2011 Kia Sorento Owner Comments (Page 6 of 12)

« Read the previous 20 complaints

problem #126

May 232017

Sorento

  • 156,000 miles

A D V E R T I S E M E N T S

My care is only 6 years old and I have already had to repair and replace my door latches on the driver door and the passengers driver side door. This has worn entirely too fast. None were misused. I have childrenand both completely failed to work creating a hazard to entering the vehicle.

- Lancaster, CA, USA

problem #125

Dec 202016

Sorento

  • 90,000 miles
Front passenger side won't open from outside and rear passenger door won't open at all.

- Littlestown, PA, USA

problem #124

Sep 202013

Sorento

  • miles
In late 2013 my driver side door would not open from the outside.then the drivers side back door would not open from the inside or out. Then the passenger door would not open from the outside.we got this fixed because my mother is eldely and needed to be able to easily open her door. This was a cost of $600. To fix the back door they were going to charge an addtional 600 or more depending on if they broke the door panel, we would have to replace that at our own cost today my passenger back door stopped opening from the outside. My son has to climb over the seats to let his brother in. What if there was an accident in water or a fire and my children were unable to open their doors.this is unacceptable. This is no doubt a safety concern.

- Gainesville, TX, USA

problem #123

Jul 012017

Sorento

  • 130,000 miles

A D V E R T I S E M E N T S

The driver-side front door latch broke with no advance notice. I had made a stop and tried to reenter the vehicle. The door will not open from the outside. I don't see a safety recall for this vehicle, but I see plenty of complaints which indicate that it is either a plastic part of the door handle, or the locking mechanism. This should be covered under a safety recall, as it presents a safety hazard in the event of a crash where the driver is unable to exit without assistance since rescuers would be delayed in opening the vehicle. Apparently all doors on this vehicle are subject to this same problem.

- Redington Beach, FL, USA

problem #122

Jul 012016

Sorento

  • miles
My 2011 Kia Sorento has 2 rear passenger doors that don't open. Neither door can be opened from the inside and they can be opened from the outside approximately one inch. The only way to "open" the door is by pulling extremely hard on the outside handle (you can feel the resistance of the interior panel). The door does open, but the interior panel detaches from the door frame. Once the door is closed again reverts to not opening.

- Stewartville, MN, USA

Search CarComplaints.com for these popular complaint phrases...

problem #121

Feb 082016

Sorento

  • miles
I have not been able to open my driver side back door for over a year. It will not open from the inside or the outside. Due to not being able to open the door it is practically impossible to fix it as we cannot get to the hinges inside of the car unless we remove the entire inside of the door and cut the door off of the car. This is a huge safety hazard Kia that needs to be fixed!

- Gorman, TX, USA

problem #120

Oct 012016

Sorento

  • 0 miles

A D V E R T I S E M E N T S

The right rear passenger door on my 2011 Kia Sorento will not open from the inside or out since October, 2016. The dealerships that I have reached out to are quoting a $400 pricetag to "fix" this issue that is obviously the fault of the manufacturer. In reading the forums and links on how to fix this, it has become apparent that Kia refuses to address the thousands and thousands of consumers who have been affected by this and I am compelled to report as hopefully the NHTSA can compel Kia to issue a recall for this widespread issue as it is indeed a safety issue. Does somebody have to die trapped in their Kia for Kia to address this?

- Germantown, MD, USA

problem #119

Jun 092017

Sorento

  • 110,000 miles
Driver's side door won't open from outside...a quick internet search reveals this is a very common problem with a bad actuator. This is a huge safety concern...imagine putting an infant or toddler in the car and then going around to open your driver's door. This is a big deal Kia. I won't buy another one.

- Midlothian, VA, USA

problem #118

Mar 302015

Sorento

  • 88,348 miles
The locking/unlocking mechanism inthe rear passenger door failed now I am unable to open the door from the outside. The vehicle was running but parked in a parking lot. I attempted to unlock the door as my son was opening from outside.

- Jacksonville, FL, USA

problem #117

May 312017

Sorento

  • 119,000 miles
I am unable to open my front passenger door from the outside. My car is out of warranty now and I called Kia to see about a recall as a safety concern, and they said they do not categorize it as such and wouldn't issue a recall. I've done research and this is an ongoing and continual problem for them. What happens if my other doors malfunction this same way" I have small children who could be trapped in my car because I can't open the doors from the outside? what would happen if the car were on fire or we were in an accident and I couldn't get to my children??" I can't see how this isn't a safety concern when children could become trapped in the car!

- Macon, MO, USA

problem #116

Sep 142016

Sorento

  • 80,000 miles

A D V E R T I S E M E N T S

Vehicle stationary, the right front passenger door latch failed to open. Was working fine one day and not at all the next. It is the outside door handle. Inside still works. I removed the door panel and inner door panel and checked all linkage. The failure is an election solenoid in the actual latch itself. This often happens on other doors on these vehicles, which if they have a child lock leaves the door inoperable and makes it very difficult to remove a child in an emergency.

- Mesa, AZ, USA

problem #115

May 212017

Sorento

  • 65,400 miles
My passenger side rear door will not open from outside, second time this has happened, other time was front passenger door. The car was parked when I noticed problem.

- Malden, MA, USA

problem #114

Feb 222017

Sorento

  • 95,000 miles
One day the drivers door just won't open from the outside. It broke from the inside I had no accidents or damage that could affect the door at all and I've been doing some research and it seems to be a common issue with this particular model.

- San Francisco, CA, USA

problem #113

Mar 182017

Sorento

  • 114,000 miles
Driver side front door handle wont open door.

- Aston, PA, USA

problem #112

Oct 062016

Sorento

  • 87,000 miles
Over the course of the past 6 months, I have had several problems with the door handles on this 2011 Kia Sorento. After searching online, ive found its a major problem that Kia refuses to recall. This is absurd. The front two doors on the Kia will not open from the outside, but will from the inside. One of the back doors has a handle that has broken off after little use. Ive read hundreds of stories of this happening and Kia needs to make this right. The extensive labor it takes into removing the door handle is the problem for the price. Most service dealers want hundreds of dollars to fix a plastic door latch/actuator and that is a rip off. These need to be recalled immediately for safety reasons. If a crash were to happen, and the inside also quits working, how would you exit the vehicle?

- Corbin, KY, USA

problem #111

Jan 132017

Sorento

  • 84,000 miles
Front passenger door handle will not open door from the outside.

- Winter Park, FL, USA

problem #110

Feb 172017

Sorento

  • 65,351 miles
Chrome cracking on driver's inside door handle causing severe cut on hand when attempting to open vehicle door.

- Danville, VA, USA

problem #109

Feb 012017

Sorento

  • miles
You say you want me to report it when the manufacturer fails to perform the recall work, but you have no way for anyone to do that. You are as bad as the manufacturer who failed me. I can't count on you to do anything, you've made that very apparent.

- Whoville, ID, USA

problem #108

Nov 152016

Sorento

  • 100,000 miles
Rear driver side door will not open from outside or inside. No impact or damage.door handle just stopped working.

- Plano, TX, USA

problem #107

Sep 012016

Sorento

  • 145,000 miles
I have a 2011 Kia Sorento AWD LX the front driverside door will not open from the outside.

- Jasper, IN, USA

Read the next 20 complaints »

Not what you are looking for?