Notes: Kia really changed the design of the Sorento in the 2011 model year. Instead of a truck-like body-on-frame more capable of offroad adventures, the newest Sorento is a unibody construction and is much more crossover than sport utility. The changes brought a whole slew of problems, including a frustrating problem where the door that won’t open. Is it too late to go back?


definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
28,430 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Kia Sorento body / paint problems

body / paint problem

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2011 Kia Sorento Owner Comments

problem #4

Sep 012014


  • 110,000 miles


The left side passenger door handle mechanism quit working. Cannot open door from outside. Have to reach in and open from inside. This could be a hazard due to that I cannot get to my children quickly.

- Cleveland, TX, USA

problem #3

Jan 252011


  • 914 miles
Sitting in the drive way opening the sunroof and it shattered on me and my family, the glass fell on me and my wife. The seats were scratched as well as the dash, I also had scraches on my forehead as I was looking at the switch. The car had aprox 400 miles. The dealer fixed the roof replaced the scratched pannels, the car also has a slight pull to the right they said they couldnt replicate the problem. It took aprox 12 days to get the car back. Two days after recieving the car back we took a trip and with 914 miles a small rock hit the wind shield at aprox 55 to 60 mph and it cracked about 9 inches long. Does Kia use an inferior glass in there vehicles and why the pull to the right?

- Bakersfield, CA, USA

problem #2

Jun 202010


  • 2,800 miles
Clunking noise coming from right front of car when going over small bumps. Seems like something is loose and banging around. Car is currently at the dealer with numerous problems. I will list more later.

- Wofford Heights, CA, USA

problem #1

Apr 152010


  • 5 miles
The chrome rings around instrument panel are very blinding on sunny days and could cause an accident.

- Brockport, NY, USA

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