CarComplaints.com Notes: Kia really changed the design of the Sorento in the 2011 model year. Instead of a truck-like body-on-frame more capable of offroad adventures, the newest Sorento is a unibody construction and is much more crossover than sport utility. The changes brought a whole slew of problems, including a frustrating problem where the door that won’t open. Is it too late to go back?

10.0

really awful
Crashes / Fires:
6 / 27
Injuries / Deaths:
9 / 0
Average Mileage:
71,232 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Kia Sorento engine problems

engine problem

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2011 Kia Sorento Owner Comments (Page 5 of 13)

« Read the previous 20 complaints

problem #165

Oct 152020

Sorento

  • 128,300 miles

A D V E R T I S E M E N T S

I was headed to work a 10 min route for me about 3 miles in traveling at approx 55 mph engine stalled out had to pull over and restart the car.this happen twice in a week span.

- Andalusia, AL, USA

problem #164

Sep 192020

Sorento

  • 101,000 miles
In 2018, while driving, my 2011 Kia Sorento with 101,000 miles, the engine completely stopped with zero warning. It was deemed an internal engine failure and while Kia had a known engine issue, they refused to include my VIN in the recall. I paid out of pocket to have the Kia dealer install a Kia supplied engine. 2 years later, with 20,000 miles, the same issue happened again. While driving at 70 mph, the engine failed. Fortunately I was able to get to the side of the highway and good samaritans stopped to help push me out of harms way. Again, Kia will not cover the repairs. Fortunately I could smell the hot engine and immediately called for a tow rather than try to restart the engine, after learning the engines burst into flames.

- Clifton Park, NY, USA

problem #163

Sep 192020

Sorento

  • 103,000 miles
At 103,000 miles, my 2011 Kia Sorento had catastrophic engine failure with no warning. It was deemed to be an internal engine failure, known by Kia, however they refused to include my VIN in the recall. I paid 2700 for a replacement through the Kia dealership. 2 years later, at 1240,000 miles, the second engine failed. Again, no warning lights, simply driving forward at 60mph when it stopped. Kia refuses to cover anything again.

- Clifton Park, NY, USA

problem #162

Sep 262019

Sorento

  • 120,000 miles

A D V E R T I S E M E N T S

Car makes a bad noise when starting up. Seems to be the timing chosen. Kia knows about it and made a repair but has to be repaired at owners cost. They should pay for it since they put out bad product

- Leeaburg, IN, USA

problem #161

Aug 312020

Sorento

  • 158,000 miles
Engine started clicking and smoking while in motion going 70 mph on the interstate. My engine blew at 158,000 miles. I had normal regular maintenance. My mechanic did regular oil changes.

- Duncan Falls, OH, USA

problem #160

Jun 202020

Sorento

  • 140,018 miles
I was leaving my mom house around ten O'clock at night. As I was five minutes away from my apartments my car made a loud sound and started to slow down. I stop my car and put it un park and I seen smoke coming from inside the hood. I get out the car and grab my son and, I knock on someone's door for help and after that fire starts. I call the fire department and they came in about 3-5 minutes and they forced my hood open due to my hood latch missing. After the fire was put out I found pieces of metal on the ground from my Kia.

- Knoxville, TN, USA

problem #159

Feb 042020

Sorento

  • 108,000 miles

A D V E R T I S E M E N T S

Car has an engine knocking sound from a bad rod. The engine needs to be replaced but is out of warranty. The repair will cost more than the vehicle is worth.

- Vineyard, UT, USA

problem #158

Aug 032020

Sorento

  • 90,000 miles
One day heard upper motor tapping sound.assumed low in oil.we have had regular oil changes and were do for another shortly.we have never had to add fluids.drove the car around the block to get oil warm.checked oil.found engine completely out if oil!! car does not leak.no engine indicator light came on.the vehicle has no problem telling me it needs air!! but a catastrophic engine failure that it doesn't indicate!! filled engine to manufactured specs.engine has no power!! top of engine tapping bottom of engine knocking. Just finished paying for car with only 90K miles.

- Derby, CT, USA

problem #157

Feb 072020

Sorento

  • 139,600 miles
I have a 2011 Kia Sorento and checked to see if any recalls have been made on the motor. No recalls have been on the motors. But several complaints about the motor smoking and losing power. I feel like Kia should replace those motors before someone gets killed, because lose of power! I was driving down a 4 lane highway and went to change lanes and my car would not go. I could push the gas peddle and it wouldn't go any faster. Thank goodness I wasn't far from my home! it went into limp mode. So I had to limp it home. This could have been a bad situation had I not been able to get on the shoulder of the highway! I've talked to several people that have heard of this happening to their Kia serento. Kia needs to recall these motors!

- Cleveland, TN, USA

problem #156

Jul 282020

Sorento

  • 153,000 miles
Have to replace brakes and rotors 2-3 year;. brake caliper twice; replace headlights and taillights several times per year; back door won't open from inside or out.

- Milwaukee, WI, USA

problem #155

Jun 012018

Sorento

  • 129,000 miles

A D V E R T I S E M E N T S

Vehicle kept cutting off while driving or either wouldn't accelerate over 20 mph. After restarting a couple times vehicle would drive fine for a couple weeks sometimes months. Took it to dealership last year was advised of some recalls but no other issues. But vehicle continued to have the same issue. It happens randomly and was very scary traveling at a fast speed. Now it wont stay started at all. Took vehicle to a different mechanic and was advised need a new engine.

- Indianapolis, IN, USA

problem #154

Jun 232020

Sorento

  • 150,000 miles
The contact owns a 2011 Kia Sorento. The contact stated that while her son was driving at unknown speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to an independent mechanic where the technician was unable to retrieve a fault code or duplicate the failure. The vehicle remained with the mechanic for two days after which the vehicle started. The vehicle was driven to the residence. A day later while driving 40 mph, the vehicle loss motive power but restarted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.

- N. Richmond Hills, TX, USA

problem #153

Jun 182020

Sorento

  • 148,000 miles
The contact owns a 2011 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The contact activated the parking brakes to stop the vehicle. The vehicle was pushed out of the roadway. The vehicle was towed to the residence. The contact reached out to the dealer where the vehicle was purchased however, the dealer went out of business. The manufacturer was not notified of the failure. The approximate failure mileage was 148,000.

- Detriot, MI, USA

problem #152

May 272020

Sorento 6-cyl

  • 120,000 miles
Engine started knocking several days before catastrophic engine failure. The car was taken to Kia. Staff started engine and said it needs a new engine without looking at it further. Took elsewhere for a second opinion. Knock subsided some after adding additional engine oil (no history of leaks or oil use). Engine then threw a rod through the oil pan as the vehicle was traveling approx 40 miles per hour on a 4 lane street..fortunately, my 17 year old son was able to react to the total engine/power loss and was able to safely get the vehicle pulled off the side of the road into a turn lane. Kia acknowledges they have been having many identical issues with various engines, but this specific engine wasn't included under the recall. Seems very strange that this engine is experiencing the same issues as other Kia engines, but this specific engine isn't covered... Kia is agreeing to cover approximately 1/2 of the estimated $6,000 repair bill. Engine had approx 120,000 miles on it.

- Lincoln, NE, USA

problem #151

Jun 052020

Sorento 4-cyl

  • 153,000 miles
Rod barring seizure on my non-gdi theta II engine. Kia is refusing to cover this, in lieu of the recent class action lawsuit settlement. 2011 Sorento's are specifically mentioned in the settlement, even though they were never equipped with the gdi version.

- Franklin, IN, USA

problem #150

Nov 212019

Sorento 4-cyl

  • 130,000 miles
On the interstate the car missed & died. Tried to start and it made a rattling sound. A tn trooper sd it sounds like timing chain and we had to tow it home 75 miles $500. A Ford master mech sd in 20 yrs he never saw this B4. Oil level was full but the oil wasn't getting to the engine and the crank cracked in 3 spots. Called local Kia maryville tn & she sd it was over the 100,000 mile warranty and I bought it used.. no telling what the other dealer did to it. Still I do to tow it to Kia parkside knoxville tn and pd them almost $200 to tell me the exact same thing; he'd been a mech for 20+ yrs and had no idea how that could even happen. They won't fix it though the recall is for the 2.0 liter engine, mine is a 2.4 2011. (my car is the 2012 body style made in 2011) they will sell me another engine. We brought the car home and I tweeted about it. Kiamotors_america dm'd me offering help. They denied my claim entirely because my engine isn't part of the recall, even though my issue is the same. I found thousands of ppl just like me being told the same thing. I'm on ss disability paying $267/mo + full cov ins since Nov. I have 2 specialists 100 miles in opp directions that I have no car to go to. I watch my 3yr old grandson and was going to the store for my mom who has stage 4 lung cancer. I would tweet news articles warning ppl and kiaamerica blocked me. I couldn't talk to them if I tried. I thought I filed a complaint here once B4, I don't see it though. I was thinking of trying my senator. Kia is reckless, unprofessional and has no concern whatsoever about human lives. I wish I knew a good lawyer, this has almost destroyed me.

- Lenoir City, TN, USA

problem #149

Jul 282018

Sorento

  • miles
While driving back from Oregon to Idaho I was in cruise control going approximately 67mph and the vehicle lost power. I pressed on the gas and nothing so I disabled the cruise control and again attempted to press on the gas and it continued to lose power so I pulled onto the side of the road. Turned the car off and tried to start it again and it would not start. It had been to the mechanic that week to be checked out and when it was towed back the mechanic reported it had blown two cylinders.

- Mccall, ID, USA

problem #148

Jun 052017

Sorento

  • 125,218 miles
On 6/5/17 I was driving from mccall to boise Idaho which is approximately 90 miles. I parked the car at walmart and went out to start it and it would not start at first then when it would restarted it would die quickly approximately 3 times. I drove it to the boise dennis dillon Kia dealership and on the way it stalled, did chugging sound at a stop sign in town and jerked forward and I was able to make it there. The car has been burning oil and I would have to put a quart of oil in probably once a week. My brother who is a mechanic helped me to get parts for it at O"reilly auto parts and helped me replace the valve cover gasket, spark plugs, plug tube seals, headlight bulb, and air filter to see if that would help. Later I ended up buying a new oil filer cap to see if that would help but nothing ever seemed to.

- Mccall, ID, USA

problem #147

Mar 202020

Sorento 4-cyl

  • 43,000 miles
Engine seized up causing engine failure. Vehicle made noise and stopped completely. Unable to start. Personal research online-possible recall SC147.Kia Sorento built 4/2011-2/10/2014, NHTSA camp.id 17V224000. Kia consumer aff.states the veh doesn't fall under the recall.veh.broke down on 3/20/2020 in lynchburg, va. Same symptoms as described in the recall.dealership in lynchburg determined the motor "seized" up causing total engine failure.Kia has determined to pay for parts only, not labor.Kia Consumer Affairs stated the warranty does not cover due to being 2nd owner.the veh. Has less than 43K miles.no warning lights illuminated until time of engine failure.veh. Has been serviced regularly prior to date of engine failure.it is unknown if the dealership has performed testing via scan tools equipped for SC147 inspection.research that I've done shows the noise test cannot be done because the engine seized and cannot be started.when the veh engine failed, I checked the oil and coolant.all fluids were at level and clean.no leaks appeared under veh.thank you for your attention in this matter.

- Newark, DE, USA

problem #146

Mar 132020

Sorento

  • 109,000 miles
Today I was driving home from work and everything was fine. I stopped at the grocery store and I finished there and I was making my way home. I got about 3 or so miles away from my home and I noticed my oil light was on. So I pulled over to check the oil and everything was fine. I didn't see a need to have it towed thought it was telling me it was time for an oil change. I proceeded one and I got about a mile or so from my house I'm at a stop light and now my check engine light is on along with my oil light. Then all of a sudden it just died right in front of the traffic light. I called a tow truck and had it towed. They had looked at it and found that the engine had no oil pressure and the engine was shot. I needed a new one. I still owe more than the vehicle is worth. Someone needs to look into this.

- Erie, PA, USA

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