2011 Kia Sorento miscellaneous NHTSA complaints: Unknown Or Other

NHTSA — Unknown Or Other Problems

2011 Kia Sorento (Page 3 of 5)

CarComplaints.com Seal Of This Might Hurt

CarComplaints.com Notes: Kia really changed the design of the Sorento in the 2011 model year. Instead of a truck-like body-on-frame more capable of offroad adventures, the newest Sorento is a unibody construction and is much more crossover than sport utility. The changes brought a whole slew of problems, including a frustrating problem where the door that won’t open. Is it too late to go back?


really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
50,975 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Kia Sorento miscellaneous problems

miscellaneous problem

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2011 Kia Sorento Owner Comments (Page 3 of 5)

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problem #41

May 072016


  • 65,000 miles


Subject: Kia Sorento 2011 door latch problem comments: When my 2011 Kia Sorento driver's door latch could not be opened from the outside (but works using the inside latch), I at first thought it was an unusual problem, probably a broken plastic part or a bent rod, etc. But after researching this problem on the internet, I see there are hundreds of owners who have had the same problem, some one door at a time until all four doors break. Apparently, Kia maintains this is not a safety problem, nor is there any extended warranty protection. This position is simply not true, as evidenced by comments from owners concerning exiting the vehicle under emergency conditions such as fire, accidents, immersion in water, etc. Some owners mentioned extra difficulty when transporting young children, etc. The only viable solution other than paying unreasonable charges to have the door lock assemblies repaired by Kia, which appear to average $400-$500 per door is for a recall to be issued, requiring dealer repair at no customer expense. I understand some of the latest models have door lock mechanisms which have been re-engineered to eliminate this problem, which does nothing to help those owners who will be driving the earlier models far into the future. There certainly seems to be a great enough number of vehicles with this recurring problem to at least warrant a careful investigation by your Agency, not concentrating on the frustration experienced by affected owners, but instead seriously considering all the possible safety concerns raised thus far. A death by fire or drowning caused by a seat belt problem is no more important than one caused by a defective door opening mechanism.

- Ooltewah, TN, USA

problem #40

Apr 182016


  • miles
One of the 2011 Kia Sorento door handles not working since 09/11/2015 and now the other driver side door handle stopped working since 04/18/2015. This is really frustrating, as I could open the door from inside but not from outside. I have two small kids, one infant and one 5 year old and I have to sneak one of them into the other door to open my driver side door. I am really frightened if what will happen if the child door is locked my infant is in the car seat and I am not able to go inside my car. This is a potential hazard for my infant child. Kia has to really step forward and replace this faulty mechanism. The cost my Kia dealer estimates is 225/- per door, so it will end up in 450/- bucks for me and also the rep at Kia dealer told me to go ahead and change all four door parts as the original parts used by Kia is really cheap and its of plastic. So it will cost me around 900/- to fix my doors. I urge the Kia company to really fix this asap before someone gets hurt and/or result into fatality.

- Marshfield, WI, USA

problem #39

Apr 102016


  • miles
A couple of months ago the passanger side door gave out, I can't open it from the outside, closely after the back driver side door did same thing. Now today my drivers side door and trunk won't open. I have one door that opens from the outside, I have to climb over or leave a window open to get into my car. Why hasn't there been a recall, this is so unsafe for us and our children. I loved my Kia now I'm starting to think it was a bad purchase. I took my car to Kia and was quoted $900 to fix two doors, I was told it was the actuator.

- Corpus Christi, TX, USA

problem #38

Apr 082016


  • 112,000 miles


All power doors are unlocked, but front driver side door can not be opened from outside. It can be opened from inside. Door handle, door latch and actuator seems working ok. It is a safety concern as door cannot be opened from outside even as doors are unclocked.

- Katy, TX, USA

problem #37

Apr 072016


  • 51,000 miles
Purchased a Kia certified used 2011 Sorento with only 49,000 miles. After 2 months today went to the garage to get in the car and the driver door handle no longer works from the outside. Apparently this is common based on the complaints. Am taking it to the dealer in a few days to see if they can address this issue.

- Antioch, CA, USA

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problem #36

Mar 202016


  • miles
Went to get in my Kia and driver side door won't open from the outside.. this also happens with my gas door...my driver door only opens from inside!!!!!!!!!'!!!!!!!!!!

- Fultondale, AL, USA

problem #35

Mar 112016


  • miles


Doors will not open both front passenger door and driver side rear door will not open from the outside. These defective doors would make it difficult to rescue people in a emergency.

- Alexandria, KY, USA

problem #34

Jan 152016


  • 64 miles
I have recently submitted a complaint about the doors of my vehicle. I called Kia of America spoke to Consumer Affairs rep. As we are going back and forth about the safety issues. I went to the dealer today he set it up. Both door latches are broken. They were unable to do one of the recalls because but, all Sorento owners must call them to get this fixed. I am out of warranty for everything this is a Kia problem you must notify them. The more complaints the better off or safer we will all be. Remember if you get into an accident they can not get you out unless they break glass.

- Quincy, MA, USA

problem #33

Feb 012016


  • 120,000 miles
The driver side door will not open from the outside, I feel that this is a safety concern if I were in a wreck & they wouldn't be able to get a person out due to the door not being able to open from the outside.

- Bloomington, IN, USA

problem #32

Jan 312016


  • 68,000 miles
On 1-31-16 heard a pinging noise on the highway; then the car stalled at the exit light; started it again and loud bang blow a rod after getting back on the highway to drive it to a shop. Died on the side of the highway and had to have it towed to Kia in auburn wa. Kia stated they will not fix under the warranty because the wrong oil filter was installed and I didn't provide proper maintenance; which I took it in each and every time for oil changes to my auto shop. Same oil filter has been put into my car since 2011. Went back to my auto shop informed them they started the process of sending the oil filter in to be checked for defects, also found on 3 different web sites the filter can be used for my make and model. Now Kia want fix my car; it has been 3 weeks without a vehicle and no word from Kia; not even from their headquarters. Kia will not provide the work order stating they are not allowed to give to third party.

- Pacific, WA, USA

problem #31

Jan 062016


  • 63,000 miles


Door locks will not open front doors. Driving snow and rain, I have to get in the back seat climb over to open front doors. The key does not work either. I find it hard to feel safe in this vehicle if I get into an accident you can not open door from outside. When this happened two children in car safety locks on., close my door to assist them out can't get back into vehicle. Remote will not activate locks key will not open front doors so I can get in. Had to climb in rear hatch.

- Quincy, MA, USA

problem #30

Aug 082015


  • 85,000 miles
My driver side door will not open from the outside, it does open on the inside so I have to leave my window down all the time so I don't have to climb in from the passenger side due to back issues

- Bloomington, IN, USA

problem #29

Jan 162016


  • 75,000 miles
The driver's side door will not open from the outside. This happened while the car was stationary. I got out of the car in a parking lot and the door was working fine. Came back 5 minutes later and it no longer works. Same issue with the rear driver's side door. Cannot open it from the outside or the inside since the child safety lock is engaged. It is incredibly unsafe to not be able to get into the car in an emergency not to mention the inconvenience of having to climb through from the passenger side. The dealership wants $660 to fix the problem. I think that is ridiculous and from what I've read it sounds like many other people are having the same issue.

- Augusta, GA, USA

problem #28

Dec 152015


  • 95,000 miles
Drivers door won't open from the outside. Had issue fixed 2.5 years ago at 55000 miles under warranty. Issue kept reoccurring intermittently until now where it just won't open.

- Andover, MN, USA

problem #27

Jan 112016


  • 75,946 miles
When out to my Kia and I hit the unlock button. Attempted to open the front passenger door. Didn't open, so I hit the unlock again, still wouldn't open. So I walked around and opened the drivers side and reached over, the door opened. This is the first time for this door. But I've had this happen to me to the rear drive side door and had to have the door handle replaced. The Kia was sitting in the driveway not running and that door doesn't have near as much use as some of the others. Also the back seat on the passenger side won't go down. I am assuming the cable is broke. Again this was not used much since I got the Kia almost 4 years ago. I think I used this feature 2 times and it wouldn't work after that.

- Strattanville, PA, USA

problem #26

Dec 152015


  • miles
I now have 3 out of 4 doors that can not be opened from the outside. The only door that can be opened is the right rear door. Kia says they do not have an issue with them when there obviously is one. The estimated repair cost from dealer is $400 a piece. That is criminal.

- Washington, MI, USA

problem #25

Jun 302015


  • 55,000 miles
My back door will not open from the inside or outside and is a common problem in the Kia Sorento model. Replacing the handles will not fix the problem as the dealer must pull apart the entire door panel. A third party body shop was not able to fix the problem. Not being able to exit a vehicle, and not knowing if other doors will be affected in the future, is a safety hazard for me and my children.

- Las Vegas, NV, USA

problem #24

Oct 302015


  • 60,000 miles
Passenger door will not open from the inside or outside. Dealer said it is not a recall and it is not under warranty. Originally they said it would cost $500 to take the door apart and fix the problem, but ended by saying they would discount the cost down to $150. Don't know if this is true yet because I am waiting on the part, but I am angry because I have never had a car do this before. It is obviously a manufacturers defect and they should take full responsibility for it. I have to get it fixed because it is a safety hazard. And now that I see other people are having the same problem I am furious!

- Southfield, MI, USA

problem #23

Oct 272015


  • 98,000 miles
Driver's side door will not open - opens fine from the inside but not the outside. Door latch is not broken - just stopped opening the door. Apparently this is not an isolated event - many folks having the same safety issue. Some owner's with multiple doors having this issue although it seems the driver side is the most common. I would take a photo but again, the lock looks fine and is not broken. Just stopped working last week. Went to class at irsc and the door worked fine. Came out to go home and it would not open the door. No one tried to break in - again, the latch looks fine, not damaged just quit opening the door. There is only one other door with a key entry so if it stops opening the door I will not be able to get in the vehicle and will be stuck in the parking lot, at night. What if it starts not opening from the inside and I cannot get out of the vehicle without busting a window? seriously, this is a safety issue that is not isolated - pages of complaints. Please help a college gal out.

- Fort Pierce, FL, USA

problem #22

Jul 302015


  • 50,622 miles
Vibration, knocking and thumbing noise in the rear passenger's side and both front wheels. Dealer verified thumbing noise as left lower ball joint was loose, replaced both ball joint. Vibration, knocking and thumbing noise continues. Returned to dealer. Dealer replaced rear motor mount. Problems still remains. I phoned dealer, stating vibration, knocking and thumbing still remains including additional problems. In addition to the vibration, knocking and thumbing noises... inside the car, underneath dashboard (glove compartment) causing huge amount of water on the passenger's side floor.

- Pittsburgh, PA, USA

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