Notes: Kia really changed the design of the Sorento in the 2011 model year. Instead of a truck-like body-on-frame more capable of offroad adventures, the newest Sorento is a unibody construction and is much more crossover than sport utility. The changes brought a whole slew of problems, including a frustrating problem where the door that won’t open. Is it too late to go back?


really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
16,896 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Kia Sorento suspension problems

suspension problem

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2011 Kia Sorento Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #3

Jul 052010

Sorento 6-cyl

  • miles


2011 Kia Sorento V6 has spring coil issues. Our brand new Sorento kept pulling to the right. Making it difficult to drive. No injuries as of yet. The coils are on back order due to so many complaints. Not a word from Kia motors.

- Athens, GA, USA

problem #2

Jun 032010


  • 300 miles
The contact owns a 2011 Kia sorrento. The contact stated when driving on uneven road surfaces, the vehicle would exhibit an abnormal wobbling sound similar to driving on a flat tire. The dealer was able to duplicate the failure but was unable to determine the cause or provide a remedy. The manufacturer advised that the failure was under investigation but did not provide any further assistance. The failure mileage was approximately 300 and the current mileage was approximately 3,500.

- Kilgore, TX, USA

problem #1

Apr 012010

Sorento 4-cyl

  • 85 miles
2011 Kia Sorento 4-cyl ex alignment issue: Purchased auto 3/27/10 and noticed the next day that the car drifts to the right. Was told to wait 30 days (or 1000 miles) for break-in period. The dealership did an alignment on 5/5/10; they then straightened the steering wheel on 5/6/10; and tightened the specs on 5/7/10. They could not fix the problem. I took it to another Kia dealership in akron on 5/19/10, and they rotated the front tires and did another alignment--they couldn't fix the problem either. The car still drifts to the right. I am working with Kia corporation to try to find a fix, but felt the information was important to NHTSA should other complaints be received on the same problem.

- Canton, OH, USA

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